Bought my mattress 2 years ago and can't talk highly enough about it. Received another one today. Customer service was brilliant, very helpful and top class communication. Firm on the body, sleep is very comfortable and relaxing. Highly recommend

We are over the moon that after trying loads and loads of mattresses a friend put us on to ZZZ initially we dismissed it as we thought it was too cheap to be any good but it has been the best mattress ever. FYI: we are over 65 and have a few back issues so for us finding a suitable mattress has always a problem.
We had a bit of a issue after almost 2 years but it wasn't a problem they covered everything under their warranty and sent us another mattress as a replacement !!
The only slight negative would be that we had to wait a week to get the new replacement mattress ( but that could of been because of Co-vid ? ) but all that pales into insignificance as we are now back to getting the best sleep ever.

I've been using the mattress for 3 years now, and it's held up well. It's not as comfortable as my old latex ones, but I can't remember the last time I had unexplained back pain (actually I can, it was about 3 years ago before I bought this one!)

I had it on a spring-slat base (which look like ribs), and that was fine until my 8yo couldn't resist jumping on our bed until several of the supports broke without me noticing. I started waking up with back pain again, but buying a solid-flat base has fixed that, and it's going strong again. Don't regret this purchase at all.

This mattress looks well made but it was too soft for me. Customer service were quick to respond and very helpful in working with me on a resolution.
Delivery was also hassle free and super quick.

Within 6 months you can feel a sag in the mattress and will need to look for another for the sake of my back. Communication from the seller has also been pretty rubbish

I couldn’t peel myself off from it as soon as it arrived in a couple days.
Service, delivery and mostly the product is 5 stars.
Kept putting it off to upgrade for years so when this popped up Google it was a definite sign to splurge and treat my hardworking single mamma back.
Worth every buck spent!

Purchase and delivery went well. After 18 months of use, I would recommend this mattress. Not too firm or hard and doesn’t feel hot. Very happy with it. Comfortable, great price, wearing well. Hope it continues to last.

This mattress is a bit on the firm side but still reasonably comfortable. Support is excellent. Weaker on side so can't really sit at the edge. This is a bit annoying but no issue at all sleeping on side. Fabric and materials feel luxurious and certainly giving the impression of a mattress way more expensive than its price.

Longevity wise is quite acceptable. I have had the mattress for 4 years now. Recently realised it has dip a bit around my waist area after I purchased a new one and had the opportunity to see them side by side. Otherwise wo...

This mattress seemed so great after 2 weeks I decided to buy another for the guest room.

I've had it for a year now, and am now replacing it.
The problem is that after a short time it starts saying so severely on my side that I end up in horrible pain after 2 hours. I'm only 30, no real back issues. Rotating the mattress to my girlfriend's side helps for maybe a week, but never really recovers. At 85kg, I don't consider myself that heavy.

Great mattress for those around 60kg, anyone weighing more will regret their purchase a short time after thinking it's the best

Well I was pretty much comparing with E living and sleeping duck and Giselle, zinus but ended up buying Zzz Atelier 2020 the latest black label Chiropedic edition. 34 cms thick from ebay for almost $422 delivered. The first night on the mattress already relieved all of my back pains and is a little bit firm. But once it settles down after a day or 2 You won’t actually get off the best. The latest version is way better than the old one and best part is Australian Made.

Comparing this with my old mattress of another brand, this is far better hands down.

Quality of sleep has improved greatly, no more aches and pains.
3 years of used and still maintains its shape

I was initially skeptical about mattress in a box, but this mattress has blown me away. I have no problem recommending it to anyone.

This mattress was fantastic to begin with. What a bargain at $300. The only complaint in the first 18months would be the heat that it retains. Including when you're not even on it.
My hubby and I are not big people but with the sagging that came and the huge mountain in the middle of the mattress, you'd think we were on a larger build. With the sagging came extremely sore backs and an added extra for me, my hips too.
After 3 years, I've bitten the bullet and spent $2200 on a 100% latex mattress. It works out to be the same cost. Being latex , i don't need to worry for another 20 years.

Our old mattress of another brand has sagged and as a results we have suffered sore back and hip. After trying everything we could to adjust with the old mattress, we have decided that it is time to look for a new mattress. In making the purchase decision, we have gone through very comprehensive research on various brands, including physically visit some of these brands in their store or warehouse to test the mattress and inspect its quality prior to making the investment. We ended up purchasing this mattress from ZZZ Atelier after visited them...

I was initially ecstatic to receive a mattress at this price and quality.

When opening the mattress it was great, the first few months were comfortable with no complaints.

Then the problems set in, sags in place where myself (81kg) and my partner (67kg) sleep, this weight should not create a dip or sag this early.

1 year in and the mattress looks sagged and completely uncomfortable (waking up with aches, hip pains)

I contacted their warranty team regarding the 10 year warranty. It is rubbish, they ask you to take ridiculous photos to prove...

This mattress is quite a bit firmer than I thought. Took me several nights to eventually adjust to it. Initially contacted their rep who asked me to give it a bit more time to get used to. Glad that I took the advise. After about a week it started to feel really good, and to my surprise my long term lower back pain is gone!! The mattress is really amazing in support, but for those who like soft mattress you may need to also budget for potential need of mattress topper. Thank you zzz atelier!