Zzz Atelier Chiropractic Black Label

One of the best mattress choice I've made – I used to have bad back and have used this mattress since 2 years ago. It has helped me a lot and improved my sleep. It is on a slightly firmer side but exactly what I need. I would highly recommend this mattress Show details

Do not purchase – Purchased under the impression of all the 5 star reviews but that should have rang alarm bells for me, Reviews of 2+ or more are fake, this mattress is nothing of what the reviews make out. It is exactly what you pay for, cheap. Cheap product, cheap manufacture. All review accounts have only reviewed this mattress which is suspiciously odd. I… Read more

feel this is a scam due to the nature of the reviews being 5 stars. So uncomfortable I’ve had it for a week and I am in disbelief how bad it is. Not durable. Save your money for a better mattress

Great experience with return process – I bought this mattress on Monday ( 13 May 2024 ) from there ebay store. I bought these mattress hinking that they are super firm ( my mistake that i didn't noticed that its a medium firm ). I slept it on for a day and have terrible pain in my neck, I have neck issue. I have bought ectra firm mattress from them before and they were superb, this… Read more

same with this. So, I ontacted them on eBay for a return and they go beyond and arranged a return on Weekends ( They dont work on weekend at there Sydney warehouse). They paid for a guy to be there just for me to return mattress. I hired something and returned the mattress, and they have fully refunded my money. I have no complain from them. They are genuiene company who really works with there customer for refund. They are not someone who just sell and forgets about it. Will be doing more business from them. Genuine company. I have seen lot of branded companies suck your blood when it comes to refund and returns. God bless these guys who runs something honest.

A nice mattress if you have no ongoing back issues – PLEASE See my other mattress reviews for absolute context! I had a short opportunity to try a different mattress, so, as always, I did. This one I slept on with no trouble at all for about 4 weeks. It was very pleasant, and cool. Then...I hurt my back whilst lifting furniture. After that, the mattress was not helping me, because basically its not… Read more ·  1

firm enough (IF you have a back in need of full support). I tried with a very low/ flat pillow, and then NO pillow. This helped a bit, but it still exacerbated my back pain, and my neck is not used to no pillow at all. I use the curved pillow thats shaped to your neck and goes down for your head (a very expensive optimal comfort contouur pillow) honestly we could be better off with NO pillow, but i6s tough when you're not used to it from a young age. . In addition to this, when I've got sore, inflamed, spasmed back muscles, the only sleeping position for me is on a firm flat surface, on my back, with just support under my neck (my pillow that is curved for just neck support) and knees. I recommend everyone do this if your back is sore. Move to the floor if you have to; I've done that MANY times. Otherwise, this mattress is very nice. I like it, and I'm gonna keep it for the times when my back is loving life. If you don't have regular trouble with your back, I truly recommend this mattress. It's not hot, like my staple foam mattress. I loved that SO MUCH, being menopausal. But I'm back on my staple mattress, mentioned in another review, and it took only 2,3 days on my back mostly on this very supportive/firm mattress for my back to go "ahhhhh".

terrible mattress that i can't return – This mattress is the worst & most bizarre mattress i've ever slept on! Overall it feels as hard as a rock and i am saying this as someone who prefers a firm mattress. I thought ok give it time to 'soften' a little, It has not adjusted to my body shape at all over the 3 months i've now owned it. I am a side sleeper & wake up in pain in my hips… Read more

every day, this tells me it really has no contour at all, No its not memory foam but regular mattresses should do this if they're any good.

And yet in one spot it does seem to be sagging, the mattress feels hard & soft at the same time, sleeping on it diagonally is more comfortable which is the totally bizarre part. When i contacted the company all they say is firmness is subjective & they will only take a return if it has a sag, well how the hell do i prove that when like another reviewer said, it sags when laid on.

Interesting that alot of the 5 star reviews are from accounts who have only left the one review and its for this mattress, draw your own conclusions! Sorry i ever bought this and now i have to go through the whole mattress shopping saga again which sucks because there is so much nonsense in this industry.

Great mattress at affordable price – I have used this mattress for about 2 years now and are generally very impressed with it overall. It has given me better sleep than my previous mattress in the sense that I have got better sleep quality now. It is more impressive that it comes with a very affordable price tag Show details

Zzz Arteiler Chiropractic Mattress is useless – Ordered 2 queen mattresses on 27 March 2024 via Catch. ..checked delivery address was correct before processing payment. Approx 30 hours later I see catch had sent me a tracking notice to say delivery was going to wrong (old) address. I have since learned that an address can stay linked in the background when one has purchased from a company… Read more

and then change address. Apparently it is best to close down the account if changing address. Create a new account once moved. After 2 months, Catch and zzz Atelier have refunded me for the second matress, As freight company lost the second matress. I have scoliosis of the spine so did need a matress topper for added comfort.

Almost 4 years in and this mattress is like new – Bought this based on other reviews and the perceived value. 4 years on and we can't fault it. Comfy, flat, and great to sleep on. Show details

Worst matress in my life – Am honestly trying to figure out how there are so many 5/5 reviews, it's very odd. The matress gave my partner and I the worst body pain from day one. Since we started usingnut we toss abd turn all night, especially me. We barely sleep all night. In order to prove it was sinking they asked us to send unreasonable pictures of the matress yet I was… Read more

telling them you have to lay on it to feel the sinking. They tried telling me firmness differs for people therefore the matress is not damaged. I informed them this was ridiculous as we travel regularly and have slept in good and bed matresses all our lives but non had ever given us pain nor sagged and made us sink.. Lol how can both of us get such horrible pain if there is nothing wrong with the matress? We had to spend $179 on a matress topper which helped a bit but now 3 months later it's just so bad. Am writting this review at almost 1am because am laying on the couch researching actual good matresses because I can nolonger sleep on the bed. Its like literally sleeping in sink hole. This is the worst matress i have come across. The worst insult was calling my complain "change of mind" yet the matress is clearly not fit for use. They offered a lousy 50% refund ... NOT OF THE TOTAL but of the matress alone! In future I will be very weary if reviews that are too good to be true.

Update: Apparently the issue is firmness because my whole body and my partners ached instead of only one area of my body aching. My partner is 68 kilos and he sinks into a hole in the matress. They questioned why i am reviewing an issue that was dealt with months ago while ignoring the fact that i am saying 3 months down the line we are now in a deep hole which is now a whole different matter to months ago! They have now implied that they will "take other matters" to defend themselves which i am hoping they do as someone will have to finally physically view and test the matress as evidence! Its a worry they use such threats as it now makes sense how they might possibly scare other potential reviewers: NOT ME!!

Excruciating pain! – When we first bought this, we were loving it! I mean, why wouldn't you? The price, the firmness - what could be better? Well it's now a year down the track and the mattress has sagged - this makes no sense, my partner and I are both relatively average weight <60kgs. My partner and I are dealing with excruciating back pain - so severe that some… Read more

days it's very hard to walk. My back pain runs through down to my leg now and I literally have to roll out of bed. Some days we've opted to sleep on the ground instead. We're due to the chiropractor now but given the nature of restrictions it's difficult to comfortably see one at this time.

We purchased a new mattress now and I've learned that "if there's anything you shouldn't cheap out on, it's a good mattress". I think I may have caused myself long term damage to my hip and at this point, I'm not sure if it can be reversed.

Doesn't stand the test of time – Within 6 months you can feel a sag in the mattress and will need to look for another for the sake of my back. Communication from the seller has also been pretty rubbish  Show details

Hurts my back – It looks and feels ok when lying on it but after a nights sleep my back aches. Terrible mattress.

Best mattress I've ever had! – I purchased the King & it's super comfortable. Pillow top is so soft. It has helped my back pain & I have been getting a better sleep. Looks nice too. Highly recommend. Show details

This is perfect – It’s very perfect ⭐️ When I have unpacked the box the product is very good and easy to setting its make me sleep better amd good quality. The delivery very fast.By the way I apologize once again for my misunderstanding. It's really new to me about the packaging that l thought I have received the wrong item. ⭐️⭐️⭐️⭐️⭐️ Show details

Excellent value for money – I have had this mattress for a couple of years and is still comfortable however, there is slight sagging. I still recommend this because it is great value for money. Show details

Amazing mattress and excellent service – Got the Black Label. Very comfortable and supportive, which helps with back issues. Very fairly priced too. Exceeded expectations. Bought one initially, and got another subsequently. Service was also very good, very responsive and helpful. Thanks! Show details

comfortable&reasonable price – This mattress is great, fair price. I spent four figures before I bought other brands of the same quality! I've bought three beds for my Airbnb room. All the guests who came here told me that the quality of the bed was very good.Quick delivery and good customer service. Show details

Mattress started sagging but was covered by warranty – Have had this for almost 3 years now and have just replaced it. Was great at first, but after a year it started sagging where we both slept and started causing me back pains. After raising it with their warranty team, and sending a few photos, they agreed to process the refund. Overall excellent service. Always good to see a team that stands by their product and warranty. Show details

Great – Perfect mattress I loved it even my kids loved it. Product is great I used to have a back pain then I spoken with ZZZ Staff they guided me very well, they suggested me to have this mattress, I really loved it. We got roughly 4 mattress from them. For my kids too. Thanks a lot for ur help especially Byran he is really kind person. Show details

Sagged within 3-4 months. Great after sales support – Around the area where my bottom lays sagged within 3-4 months. I regularly turned the mattress around in hope of avoiding this. Can't sleep on my back comfortably and feel like I'm sleeping in a hammock. My other half also had the same problem. Mike from ZZZ Atelier's after sales support contacted me and quickly resolved the matter. Very impressed with the high standard of customer service. Show details

Exceptional customer service through Ebay sellar – I recently purchased a king size mattress through the Ebay outlet of ZZZ. Ateliar after a high recommendation from a friend who had purchased several for a new house. I had an issue and reached out to the sellar for assistance. The service i received was exemplary, with swift replies and extreme attention to detail . It was handled with the… Read more

highest level of customer service i have received in a long time, and their only objective was to assist me, the customer with a suitable solution. I couldnt speak highly enough of the service i received and the outcome.

Awesome mattress!!!!! – Bought my mattress 2 years ago and can't talk highly enough about it. Received another one today. Customer service was brilliant, very helpful and top class communication. Firm on the body, sleep is very comfortable and relaxing. Highly recommend Show details

Brilliant brilliant brilliant and awesome service to boot – We are over the moon that after trying loads and loads of mattresses a friend put us on to ZZZ initially we dismissed it as we thought it was too cheap to be any good but it has been the best mattress ever. FYI: we are over 65 and have a few back issues so for us finding a suitable mattress has always a problem. We had a bit of a issue after… Read more

almost 2 years but it wasn't a problem they covered everything under their warranty and sent us another mattress as a replacement !! The only slight negative would be that we had to wait a week to get the new replacement mattress ( but that could of been because of Co-vid ? ) but all that pales into insignificance as we are now back to getting the best sleep ever.

No more bad back – I've been using the mattress for 3 years now, and it's held up well. It's not as comfortable as my old latex ones, but I can't remember the last time I had unexplained back pain (actually I can, it was about 3 years ago before I bought this one!) I had it on a spring-slat base (which look like ribs), and that was fine until my 8yo couldn't… Read more

resist jumping on our bed until several of the supports broke without me noticing. I started waking up with back pain again, but buying a solid-flat base has fixed that, and it's going strong again. Don't regret this purchase at all.

Too soft for me but customer service very helpful – This mattress looks well made but it was too soft for me. Customer service were quick to respond and very helpful in working with me on a resolution. Delivery was also hassle free and super quick. Show details

Added value to my life and improved my quality of sleep – I couldn’t peel myself off from it as soon as it arrived in a couple days. Service, delivery and mostly the product is 5 stars. Kept putting it off to upgrade for years so when this popped up Google it was a definite sign to splurge and treat my hardworking single mamma back. Worth every buck spent! Show details

Comfortable, great price – Purchase and delivery went well. After 18 months of use, I would recommend this mattress. Not too firm or hard and doesn’t feel hot. Very happy with it. Comfortable, great price, wearing well. Hope it continues to last.  Show details

Happy with the mattress. Recommended! – This mattress is a bit on the firm side but still reasonably comfortable. Support is excellent. Weaker on side so can't really sit at the edge. This is a bit annoying but no issue at all sleeping on side. Fabric and materials feel luxurious and certainly giving the impression of a mattress way more expensive than its price. Longevity wise is… Read more

quite acceptable. I have had the mattress for 4 years now. Recently realised it has dip a bit around my waist area after I purchased a new one and had the opportunity to see them side by side. Otherwise wouldn't have noticed. The dip was measured to around 15mm, which is very good even when compared to expensive mattresses which I previously owned. For mattresses with thick foam you will always get some dip even with the biggest brands and top models. It is just the way it is for pillow top mattresses.

Overall I'm very happy with this purchase and would highly recommend it.

Great for girlfriend 60kg, horrible for me 85kg – This mattress seemed so great after 2 weeks I decided to buy another for the guest room. I've had it for a year now, and am now replacing it. The problem is that after a short time it starts saying so severely on my side that I end up in horrible pain after 2 hours. I'm only 30, no real back issues. Rotating the mattress to my girlfriend's side… Read more

helps for maybe a week, but never really recovers. At 85kg, I don't consider myself that heavy.

Great mattress for those around 60kg, anyone weighing more will regret their purchase a short time after thinking it's the best

Mattress in a box – Well I was pretty much comparing with E living and sleeping duck and Giselle, zinus but ended up buying Zzz Atelier 2020 the latest black label Chiropedic edition. 34 cms thick from ebay for almost $422 delivered. The first night on the mattress already relieved all of my back pains and is a little bit firm. But once it settles down after a day or… Read more

2 You won’t actually get off the best. The latest version is way better than the old one and best part is Australian Made.

Love it since day one! – Comparing this with my old mattress of another brand, this is far better hands down. Quality of sleep has improved greatly, no more aches and pains. 3 years of used and still maintains its shape I was initially skeptical about mattress in a box, but this mattress has blown me away. I have no problem recommending it to anyone. Show details