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2ABC Blinds and Awnings

ABC Blinds and Awnings

 Verifiedabcblinds.com.au
2ABC Blinds and Awnings
4.5

2,044 reviews

Positive vs Negative
91%9%
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Warranty Claim MadeYes · No
2,044 reviews
5 Frans  · Quick and clear explanation what to expect and about the installation.
5 Julie B  · Ralph provided good advice and service The sheer curtains look fantastic Thank you Ralph and ABC blinds
5 Ralph M.  · Ralph was professional knowledgeable and extremely helpful Great Job would definitely recommend
5 Lucas C.  · Good job Ralph excellent service for my bedroom blind good job
5 George Zito  · Ralph Caccamo Gave me the best service good job Ralph
5 Anita  · Mark was fabulous at installing my shutters . Efficient , professional and on time . Took rubbish away and cleaned up dust . Impressed
Nina
Nina
 

We had the pleasure of working with Ralph Caccamo to quote blinds for our home, and the level of service we received was truly amazing. From the very beginning, Ralph was professional, & incredibly knowledgeable. He took the time to understand our needs & budget, offering thoughtful recommendations as to what product would suit our home best. He… Read more ·  1

carefully measured each space and explained the different options in a clear and easy to understand way. He provided samples so we could visualize the final look, and offered honest advice about what colours would match our decor the best and answered all our questions with ease. We wouldn’t hesitate to recommend his services to anyone looking for high-quality advice and outstanding customer care when choosing blinds

Thanks Ralph

Elle
ElleWA
 

Time and time again, I return to ABC Blinds to continue maintaining my verticals. They have exceptional service and nothing is too difficult for them to solve. Ian Herrington was super kind and accommodating during our discussion of the blind fixtures and would highly recommend to see him or one of the other fantastic staff here at the Wangara store. Show reply

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Alessa F.
Alessa F.
 

Ralph was helpful from start to finish. The selection was hard due to the age of the house, however he helped choose a type & colour to suit. The cabinet maker stuffed up the measurements so the blinds in one section didn’t fit. Ralph & ABC worked quickly to get me new blinds made to fit even though it wasn’t their fault. Highly recommend! Show details ·  1

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Reviews with attachments

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Hussein M.
Hussein M.
 

We are delighted with our newly installed plantation shutters. Kyle the installer was fantastic. His attention to detail and friendly manner mean we will most definitely be recommending abc to our family and friends. Show reply

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Tammy H.
Tammy H.
 

The transformation is incredible and so happy with my plantation blinds. Mark the installer did an incredible job! Show details ·  1

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Nic Woods
Nic WoodsWA2 posts
 

Recently we had Woodlux engineered timber shutters, outdoor cafe blinds for alfresco area and curtains, all measured, quoted and installed by ABC Blinds and Awnings. We are super pleased with the end result. From Ralph Caccamo - salesman, to Mark who installed the Woodlux shutters, the experience was positive from start to finish. Excellent… Read more ·  1

product and outstanding service. Also great choice of colours and styles. Would highly recommend ABC Blinds and Awnings and ask for Ralph.

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S.Wije
S.Wije3 posts
 

Irina visited my place to give me a quote for a sheer curtain , she was extremely helpful and had a very good product knowledge, It was installed on Friday and I can not be more happier ,great job very happy with the service from beginning to end. Show details

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Garza
Garza
 

A big thank you to Mark for an exceptional job installing our gorgeous shutters today!! Mark messaged he would come earlier than expected, which was fantastic. Mark was professional and polite but what stood out was his excellent craftsmanship, clean, tidy and the meticulous installation of our shutters. Very happy with our new shutters!!

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L B.
L B.WA
 

The front office staff, Vanessa Guiver was very friendly. The blinds were installed professionally and the product were excellent and provide privacy . Show details

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Aimee
AimeeWA4 posts
  Verified

The original service in the show room was good; however the material I chose was discontinued and then on final instal I could tell they had measured incorrectly, I also received the wrong track colour. So overall I was quite disappointed. However, I will still give 5 (edit 4 stars) as there were no arguments when I requested these issues be… Read more

rectified; Clint came out to remove the track and curtain, and he was lovely to chat with and just an all-round good bloke. Once the correct track is installed and the curtain length is correct, I know they will look awesome. ***Update: Communication has been pretty average, and it's been a couple of weeks without a window dressing. They should be installed 29/10 I am praying they are the correct length.

Latest follow-ups

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Kay A.
Kay A.
 

We had our entire house windows fitted with plantation shutters from ABC blinds. First, Ralph who came out to do our initial measurements and quote was amazing. He was very meticulous with his measurements and knowledgeable about how to use… Read more

different types of shutters for different windows and doors, how each shutter would work best for each window opening or door. His attention to detail is amazing. Then, Mark the installer, he came out to do check measurements and once the plantation shutters arrived, he came back to do the installations. He is very thorough and knowledgeable, plus his attention to detail is amazing. Each shutter fits beautifully, and each shutter works or opens exactly to make each window or door operate beautifully. One reason we chose ABC is because when I started looking at plantation shutters, most companies use PVC, but ABC uses aluminum shutters, which for me was more appealing as they will last a lot longer and stay looking as good as they did on initial installation many years down the track. They won't rust, warp or need painting. They look amazing, stylish, modern. We did have vertical blinds which we had for 16 years, but decided to replace them with plantation shutters. This has brought our home into the modern era and makes our home look classy and up to date with very little effort. Thanks Ralph and Mark, you are both assets to ABC. Your customer service is outstanding and your knowledge is unmatched. Thank you. We are extremely happy customers. Thanks ABC for providing such a quality product and for sending out Ralph and Mark, both are absolute assets to ABC. This is the second time we have used ABC, they fitted our house out initially with our vertical blinds. We found ABC customer service impeccable from the staff who answer the phones, to the the staff that come out to do measurements and installation. We had no issues with booking installation dates and times, staff communicated well. We requested our bedroom to have the shutters installed on a separate date due to us getting the windows replaced, and ABC didn't hesitate to accommodate our needs. Our home was left clean, neat, tidy from Mark with all rubbish taken. Very pleased.

 Follow-up  · Yes, plantation shutters are child and pet safe, no chains or ropes are used, so they're safe. They're strong and sturdy. They provide good insulation and good noise and light reduction. They're very easy to clean. I just wipe with a damp cloth or just wipe over with a dusting cloth and it's super quick. You can buy specific blind cleaning… Read more

Chasav56
Chasav56WA7 posts
 

I needed spare parts for 10year old blinds & went to showroom in Wangara ! Ian was most helpful even though it was closing time in the factory! Thanks Ian & thanks to Renata sending me there ! Great customer service all round ! Show details

 Follow-up  · Yep blinds fixed with new parts by hubby & working well ! Thanks

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Julie  and Bevan
Julie and Bevan
  Verified

We have had wonderful service from Ralph Caccamo regarding our quotes and in home service , he is always polite and efficient , giving great advice regarding our homes needs . We would definitely recommend Ralph to help you with your home.

 Follow-up  · We had our installation of our blinds today , very good and polite service, done in a timely matter.

Positive reviews

Jim
JimWA
 

Ralph from ABC blinds Wangara was excellent. He explained all the pros and cons for our situation. Went into detail regarding products and fabrics. Thanks heaps. Show details ·  1

Frances C.
Frances C.
 

I have quality blinds fitted throughout my home from ABC Blinds and couldn’t be happier with the result. A big thank you to the sales consultant, Ralph Caccamo, for his knowledge and professionalism. Show details ·  1

Jules
JulesWestern Australia3 posts
 

We recently had Ralph C come out to provide a quote for blinds in our home, and the experience was exceptional from start to finish. He was courteous, polite, and highly knowledgeable, taking the time to walk us through all the available options without any pressure. Ralph offered helpful recommendations tailored to our space, ensuring we chose… Read more ·  1

materials and styles that truly suited our needs. His expertise made the whole process easy and enjoyable, and the range of materials available was impressive. We were genuinely impressed by the outstanding level of service and professionalism. We would highly recommend Ralph at ABC Blinds in Wangara to anyone looking for quality products and excellent customer care. We couldn’t fault anything and highly recommend him. Giulietta K Balcatta

Negative reviews

Meena
MeenaWA
 

I am disappointed with the service from this blinds company. My installation was scheduled for a specific date, but it was delayed without proper notice or clear communication. I had to follow up multiple times to get an update. The company also requests payment before the installation date, but the delay in the installation is terrible. I have… Read more

been waiting until now, but still no one is coming. The late installation caused inconvenience and disrupted my schedule. The lack of communication and delay in service were frustrating.

I’m not really recommending the ABC blinds company, it was frustrating to deal with them. I wish I could cancel and get all my money back.

I hope the company improves their time management and keeps customers better informed in the future.

Matthew
MatthewNSW7 posts
 

Their installer a [Content Removed] guy came to install some blinds and his attitude when he saw me as a women immediately give me a bad vibe, he said he could not get his ladders into my bedroom, and I need to shift my bed. As I was alone in the house, I said to him, I will get you another ladder, he ask me to rebook, I said I needed the blinds… Read more

urgently due to summer sun coming into the bedrooms. My ladder was shorter and easier to manoeuvre., I watched him and he turned around and ask me to [Content Removed], twice he said that to me. Four letter words. I could have asked him to leave but I felt intimidated as he was taller and stronger and do not want any violence towards myself. I can tell he is an angry person. I kept quiet and let him do the job and he left. I rang up ABC blinds in Wangara and they said they will Investigate but todate nothing has happened. No apologies. This guy is aggressive and could be violent. I will not use this company again. This happened nearly two months ago from memory. This is a genuine review of the company from a woman who could suffer violence on that day, as it is suffered abusive language.

ABC Blinds and Awnings
ABC Blinds and Awnings    

Hi Matthew, Thank you for taking the time… Read more

Michael R.
Michael R.WA2 posts
 

Worst customer service. Waited 6 months for installation of shutters. Received no calls from the installer. He said called several times before coming. Had a note on the door that he visited and I was not at home. Dishonest as he never called. Rang… Read more

the office and was not helpful Just rude and dismissive Not able to do installation for another week. I took time off to be available having rearranged other matters. Just poor service and I m still waiting for the manager to call me back after leaving couple of messages. They can't be trusted and I wouldn't recommend them Very Dishonest and rude people. They even got my sheer curtains wrong. Had to wait for the correct ones. How do you trust a company that disappoints all the time and can't provide decent customer service.

 Follow-up  · Still not happy as they do not acknowledge the fact that they failed to communicate about the installation times. Customer service was not helpful in scheduling a suitable time despite trying to do so and at no point did the company ring me to deal with the issue.

Michael R.
Michael R.   

Terrible Customer Service

Recent reviews

Laura R
Laura RWA
 

We had blinds installed at our house and we dealt with the sales rep Ralph Caccamo. He was very professional came to us with different options and gave advice on what would suit our house. He was very knowledgeable, friendly and easy to deal with. He managed the whole process with ease and professionalism. We would use Ralph again and have also recommended him to our friends. Great job Ralph ! Show details ·  1

Mrs Mortimer
Mrs Mortimer
 

We have just had Ralph to measure up for some curtains & a blind. He was extremely helpful & gave some really good suggestions & advice about what would look best. Should think he is a really asset to the company. Show details ·  1

Blind & Shutter Shops

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Shane J.
Shane J.WA
 

Our ABC experience exceeded expectations. From our initial dealings with Ralph, ongoing communication through the manufacture process and then ultimately concluding with the installation done by Mark, all dealings were honest and professional - couldn't ask for more. Show reply

Jayden R
Jayden RWA
 

A big thankyou to Ralph from ABC Blinds for coming out promptly and measuring my curtains . I found him to be very professional and polite and they were a great price too ! Thankyou Ralph Show details

Judith Mcloughlin
Judith McloughlinWA2 posts
 

I love our new shutters. Our installer, Kyle, did an amazing job, including providing a solution for some windows we didn’t know how to finish. His experience and attention to detail resulted in a beautiful finish to our living area.

jeff b.
jeff b.WA2 posts
 

Took blind track up for repair told me could take up to 7 days service desk salesmen Ian Herrington was very knowable with his products polite and friendly said he could see i needed it ASAP and would try to hurry them a little rang around 4 hrs later blind ready well thank you so much Ian for your service and help I would highly recommend ABC for blinds and awnings and will defiantly use again THANK YOU So much JEFF baker

T Herbert
T HerbertWA3 posts
 

This is my second order of shutter blinds from ABC Blinds, with another smooth process from ordering to installation. The shutters have made a big difference to the home, and installer Kyle was professional and friendly. Very happy with the overall service. Show details

S.Wije
S.Wije3 posts
 

I have ordered a sheer curtain from ABC blinds , installed today by Akbar , this the second installation he has done for my home , he is very professional and extremely friendly,very happy with the product and the service. Show details

Tom B.
Tom B.
 

I needed a replacement bracket for our Venetian Blinds and called the original company that installed the blinds. They advised that they didn’t have any spare parts and said it was best if I contacted one of their competitors ABC Blinds and Awnings. I called and left a message at the ABC Blinds and Awnings Wangara store and received a call back… Read more

within 5 minutes from Ian. Ian was so helpful even though his company hadn’t installed our blinds.

I emailed a few photos to Ian of the broken bracket and he again responded so promptly and let me know he had the same brackets and I could pick them up straight away.

Ian’s help and prompt responses was so greatly appreciated.

Phillip Carter
Phillip CarterWA2 posts
 

I was looking for a mounting clip for an older Venetian blind. After being given the “cold shoulder” from the original manufacturer who basically couldn’t be bothered to support their own product, I dropped into the ABC Blinds Wangara store and Ian could not have been more helpful. Super nice guy, helped me to find exactly what I needed. I would… Read more

highly recommend ABC Blinds to anyone, brilliant customer service and great products. The clip worked perfectly and my Mum’s blind is now re-hung ❤️

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