9,548 reviews
AI reviews summary
Pros
Cons
Verdict
Arise Solar delivers competitive pricing and professional physical installations through skilled contractors. However, the experience is frequently marred by poor communication after payment, significant delays in resolving warranty issues, and unexpected additional charges.
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Ryan the salesperson was very patient and very thorough and one of the best sales people I have ever dealt with every time I called him and couldn’t get a hold of him. He would call me back within five minutes and always was able to answer my questions thoroughly and with confidence, Installer was very helpful and did a great job this is the… Read more
second time I’m getting Arise Solar to do an installation for me their first one a couple of years ago was Solar panels second time round was a battery and both installations went really well and I will always go back to them when I need anything in the future
I can’t thank Sasha enough for helping me sort out the warranty on my solar inverter. Dealing with warranty claims can usually be a headache, but Sasha was super helpful, communicative, and got everything sorted out quickly. My system is back up and running smoothly. Highly recommend!
It took them forever to install a small battery. There are lot of other providers that can do it quickly and efficiently. I would say read all reviews before going ahead with them..
Reviews with attachments
Second time using Arise and couldn’t be happier, their communication and speed of installation was great. Thanks Joy, Stan and Shally Show details · 1
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⭐⭐⭐⭐⭐ Absolutely fantastic experience with Arise Solar! From the very beginning right through to the completion of the installation, the communication was excellent. The team kept us informed every step of the way, were professional, friendly and always happy to answer any questions. The whole process was smooth and stress-free, and we couldn't… Read more · 1
be happier with the service we received.
A big thank you to the entire Arise Solar team for making everything so easy. Highly recommend Arise Solar to anyone considering solar! ☀️
Great company to communicate and negotiate with. Very efficient with the administration and paperwork work. Contractors were easy to communicate with, pointed out all the pros an cons of the job. Contractors worked efficiently and left the area clean and tidy. They were very tech savvy as I am not. Explain technological sides of the app clearly. A very enjoyable experience Show reply
Great product supplied. Dimensions were as stated. The app has been great also very easy to understand. Show details · 1
Really appreciate staff friendly and no extra cost very nice after job finished. Show reply
⭐⭐⭐⭐⭐ Very happy with the battery installation by Arise Solar Pty Ltd! The whole team was professional, friendly, and efficient. A special thanks to Flynn for his excellent communication, support, and guidance throughout the process. Everything went smoothly, and the team did a fantastic job at my home. Really appreciate their hard work and would highly recommend Arise Solar to anyone looking for a solar battery installation. Great work, team! Show reply
Issues arose, but we're sorted out well. Polite gentleman worked efficiently Show details · 1
I worked with William from Arise Solar on the ideal solution for a battery for my existing solar system. He offered a lot of ideas and choices which I took my time to understand and decide. William was very patient and did not just try to push me into a sale (unlike other Companies I was dealing with). From the date of my deposit it was only a… Read more · 1
week and my battery was installed! The installing Company Arise Solar used was very professional and Nathan was always trying to complete the best install possible. It was a little tricky as the battery needed to be cabled on the other side of my home. After reading some of the horror stories by other people who used other solar Companies, I was a little worried about my install, but I should not have worried so much. Arise Solar, William from Arise and Nathan from the installation team were excellent and the whole process was flawless. Thanks for your all the efforts.
The finished product looks good and is performing just as it should. Even with the rain storms it is charging up during the day to run the house at night. Show details · 1
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Arise Solar, Their Sales Consultant Victor, the Installation team all exceeded my expectations. They did what they said they would, when they said they would and communicated it all as well. They have assisted us in becoming Electricity Independent. We no longer have any major expenses for this essential service Show details · 1
Arise Sola walked me through all Legal documents and explained each one. Remained in contact throughout the process of installation on the day and time I requested. The Team that conducted the installation were friendly and highly professional at all times. Thank you Sola Arise. Carol Show details · 1
Nice people to talk to, they listen, know their product and come back with good advice so you can make the right choice. My second time dealing with Arise Solar to put solar battery in was also very happy again. I strongly recommend Arise Solar. Show details · 1
Great service and support from Hetal from day one including after installation help. Show details · 1
Absolutely good professional job . It’s our second time dealing with Hetal Oswal from Arise solar . We got fast services , fast install . Professional. Neat job and must say Hetal has been all round up through out the entire process and during entire install and on the being on site for us . We are mute and Hearing-impaired. Hetal visited and… Read more · 1
communicated in our language and signs and made all easy for us . Very happy with Arise Solar Services . Installer and Hetal set up application online and gave us a demonstration. Installer very very professional and neat job . Thank you Arise Team .
Best service by Hetal Oswal very happy with quick customer service by Hetal and installation team highly recommend Hetal easy process and guaranteed installation. Show details · 1
Latest follow-ups
Good service Very organise Quick processing time Quick installation team Quality products Show details · 1
Follow-up · Product pytontech all in one Battery and inverter So far so good easy to understand in application a d very Hitech and smart Battery..
Arise Solar installed my Solar Batteries this morning. Not long after, I noticed something not quite right according the App. I rang up, and was told someone on the technical team will call back. They did within the hour. Very impressed. Show details · 1
Follow-up · I was promised that the battery has blackout protection. We had a blackout, and I found out it didn't have the protection. The company is avoiding me
Installation went smoothly; installers were excellent, polite, and did neat work. Show details
Follow-up · I contacted the company representative to discuss and find out why my app shows zero pv production. No one has returned to review the setup to detewrmine if it's working 100%. i have 42kwH batteries but still getting power bills
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Positive reviews
Great company to deal with. Fast communication and installation. The product looks great and works amazingly. However it was not explained to me that a battery did not prevent a blackout. Blackout protection is an extra that I would have purchased if given the option. Show details · 1
We recently had our solar panels and battery storage system installed by Arise Solar, and the entire experience from start to finish was nothing short of exceptional. From day one, the team was outstandingly punctual, arriving right on schedule and working efficiently without cutting corners. Every technician and consultant we dealt with was… Read more · 1
polite, respectful of our home, and conducted themselves with true professionalism. What stood out most was how informative and patient they were. Taking on both panels and a battery can come with a lot of technical questions, but they took the time to explain the entire system, how the setup operates, and how to track our energy output easily. The installation was neat, tidy, and finished to a high standard, leaving our property spotless afterward. It is rare to find trades that combine top-tier customer service, genuine reliability, and technical quality so seamlessly. We could not be happier with our new solar and battery setup and wholeheartedly recommend Arise Solar to anyone looking to make the switch.
Adding 13.3 kw to the existing Arise system was hassle free. From the salesperson's help designing the system with competitive pricing, to the fast professional installation by a local team, including the after sales follow-up by Stan from Arise, this was a pleasant purchasing experience. Professional company, highly recommended. Show details · 1
Negative reviews
The install looks good but the app to view what's happening is difficult to get to work properly as the data logger and Wi-Fi on the inverter show that they are offline all the time. The installer tried many times as so did I. Hope that it can be addressed.
Hi David, Thank you for sharing your feedback. We’re… Read more
Misleading backup claims, unfinished installation , and no response. All was fine until the installation. I was advised there were extra charges to back up the whole house in a blackout. I paid the extra amount, then was told it would only power most of the house. That's not what I paid for. Towards the end of the day, the installers said they… Read more
had to leave without finishing the installation and left the battery unsecured and unbolted to the house. A heavy battery just sitting there unbolted as a hazard. I was also pressured to pay for the full installation on the day. I've raised unfinished installation with them, and have received no response at all. I've paid for a system that isn't fully installed. Arise Solar, sort it out and fix what you were paid to do.
Hello John, We’re sorry to hear about your experience… Read more
I would award zero stars if possible. I strongly advise against purchasing from this company; their practices are highly questionable. The system has ceased operation, and the inverter is causing the entire household to trip. Despite the unit being four years under warranty, they have refused to dispatch a technician for inspection. Furthermore,… Read more
Arise Solar is attempting to charge for repairs that should be covered. I recommend avoiding this provider entirely.
Hi Mark, We're sorry to hear about your experience… Read more (+1 reply)
Recent reviews
Great end-to-end service from Arise Solar. The installation crew did high-quality, tidy work, and the battery installation was carried out seamlessly. Special thanks to Jeff, who made the entire process stress-free with clear communication, quick responses, and complete transparency. A solid 5-star experience! Show reply
Arise Solar were brilliant, the entire team were friendly and professional. The products were high quality, the pticing was very competitive and reasinable. I called many solar retailers, Arise was head and shoulders above the rest. I am so grateful. Also the installers Ben and Alain were exemplary. The owner of the instal company too followed up… Read more · 1
to make sure all was ok when the boys were on site working diligently in the hot tropical sun. They arrived timely and tidy-up afterwards. Absolutely highly recommended this company and installers. A company of very high integrity. ✨️
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Arise Solar needs to return to check if everything is running ok. If they can shutdown the mains to… Read more (+1 reply)