BigginScott Corporate

BigginScott Inner West with Director [Name Removed] has been the worst property management company I have dealt with in my 25 years in rentals. Avoid at all cost. Show details

I made an enquiry with Stan Sidiropoulos from Biggin & Scott Melbourne. I was taken aback by how unprofessional and dismissive the service was. I explained specifically what I was looking and was still disregarded with a response by Stan telling me that he had no idea what I was after and proceeded to tell me that he had to take another call. Terrible service. Show details

House purchase – Andrew and Lachlan were very helpful and professional. I would highly recommend Biggins and Scott and everyone at the Richmond office. Thank you very much for all of your help. Jessica Zhang Show details

Excellent customer service – I would highly recommend Biggin & Scott, and specifically our amazing Property Manager Jackie Wang. Jackie has an outstanding work ethics and has been always prompt to support us. Thank you Jackie for your professionalism and caring manner. Mona Show details

Great customer service – Jackie is a friendly property manager who always responds quickly and help us resolve any issues around the house. Knowing that we are in good hands is peace of mind. Thank you! Show details

The worst real estate agent we have ever encountered in 25 years of renting. Do not go with them and avoid at all costs. They are purely out to protect and look after the landlord. We spent 5 months with broken AC (Nov-Apr) after weeks and weeks of reporting and chasing nothing was done. Before it was fixed they decided to put up the rent. It is a disgrace how they treat renters. They should be ashamed of themselves. Show details

Horrible – Horrible experience with. Just NO. If they ever ask you to do anything funny, ask them to write it in black and white email. That's what I did to protect my self. For example I lodged a bond claim with RBTA on the day I handed over my key. They then rang me to drop the claim because they will do it on their end and that they will refund me (I… Read more

just LOLed). Obviously I didn't fall for it and went ahead to claim my bond. Couple days later, they tried to claim something that happened prior to the tenancy LOL as I expected. Told them to stuff it and got my bond claim in full.

Wouldn't use again – I used these guys for a year to rent out my place... Definitely wouldn't use them again... I took my concerns to the boss of the company (northern) to which I got no response, so I just switched to another company... Ur not locked into a contract so if they aren't performing, you're free to leave Show details

Very unprofessional. Reluctant to do their job. Not aware of tenancy laws. Not acting in a timely manner. Negative score. Show details

BigginScott Richmond property managed my rental property for about 12 months a few years ago, and I was very happy with their service. Stephanie Cosgrave at BigginScott Richmond has helped me to successfully rent out my house this week. Stephanie provided a very satisfactory level of service. She was professional, had great attention to detail,… Read more

always responded in a timely manner, and provided expert advice throughout the process. I would recommend her to anyone wanting to quickly find an appropriate tenant for their property, & get the highest rent possible.

Slow rent disbursements – My lovely tenant pays her rent on time every month but this agency holds it over to earn interest for over 10 days before disbursing to me. I was told about their policy when I signed with them and thought it was the industry standard. I use Belle and Nelson Alexander for other rentals and the funds are disbursed in 2-3 days. Show details

Biggin scott are racist! – Biggin scott is an absolutely horrendous company and I want to warn all Black people to be wary of them. They took over our lease from another real estate company, we had been in the house for 10months with no problems but the moment they took over that all changed. They took over in October and we moved out in November with 3 months of our lease… Read more

left. It started off with a letter that they sent basically breaching our privacy because they somehow knew about something on the property without a legal inspection so it's either they were spying on us or the owner was. Then when we called and Elena threatened to call the police on my husband for being "aggressive" and "violent" instead of answering our questions honestly. We attempted to involve management and we received no responses from any of them to resolve the issue. Hassan overcharged us for exit fees and if it wasn't for our previous property manager picking up their error, we would have lost $500. When we returned the keys, they did not inspect the house after this to let us know if we had left things in condition or not as we had deep cleaned. Instead they had 3-4 house inspections then once they found a tenant asked us to clean, 19days after the fact, completely ridiculous and instead of coming to a resolution, they are holding our bond hostage and are going to VCAT over their own error. Please be careful about going into business with these people.

Worse than you could ever imagine – We had an absolutely horrible experience trying to sell our house with agents Sam Arora and Isha Batra at Biggin Scott Wyndham. After months we changed real estate agents and sold straight away in our price range, without even going to market, at a price Sam and Isha couldn't get a legitimate offer at. Would love to share the long list of all the… Read more

things that went seriously wrong but they threatened they would sue us for defamation if we did. So in short I'll just say we found them rude and arrogant and useless in getting the job done. Massive waste of time and money!

Worst real estate agency – We had people coming to view the rental. We made sure the house was clean. We left for the hour and then came back. The agent had left the keys in the door and the door unlocked with the wire door wide open. A few times we were asked ON THE DAY if we could do an inspection and show people through the house. I had a family gathering and said I… Read more

couldn't. The real estate was pushy and forceful but I stuck to my guns. We were also asked to get the carpet steam cleaned and then when I went back to have a look at the carpet, I saw that after the real estate had been there that there were muddy footprints left on the carpet. Then told it didn't matter as the building was being torn down anyway.

Defensive, unaccountable and uncontactable – Today Ryan, the owner of Biggin & Scott GW, rang to ask why I left their agency. I had been their client since October 2015, first as a seller and then as a landlord. In my 7.5 years with the agency, they have tried to lay the blame on me as a seller (being unrealistic about price even though they were the ones to give the initial price… Read more

indication), manipulate me into lowering my price (by pressuring me to fly in from interstate AND scheduling the auction for “Game Day.”) When I raised this with Ryan, he said it was “8 years ago.” I told him that I have had 5 property managers in this 7.5 years; the last left without informing us, the latest NEVER introduced herself.

When I said I received NO response to an email I sent 3 weeks ago to this new agent, Ryan said, “You received no response after you had been emailing her?” I replied, “I emailed her ONCE. I received no response.” His language implied that I had been inundating her with emails and I was at fault. I felt that though I was giving him the benefit of insight into why his agency was losing clients, he was only interested in framing me as a difficult client who has dredged up all his agents wrong-doings - which I must add, has cost me money!!!

In short, if you want good agents, honest agents, I suggest you go elsewhere. I would give 0 stars if possible.

For Property management service stay right away- go elsewhere – These guys are the worst property management team I have ever worked with. Terrible communication, layers , no forethought, look for easy way to do things and when things get tough- the blame the landlord Show details

The Property Manager Did Terrible Illegal Thing In Managing My Property – Em***, the property manager, has done several things that have been very disappointing and frustrating: 1. She released the tenant's bond without our acknowledgement, deducting about $750 from the bond. When we asked about the bond status, she lied and said that it hadn't been released. Even after they got the money from the bond, she did not use… Read more

it to fix the damages before the next tenant moved in. 2. She did not do the condition report before the next tenant moved in, which certainly violates the leasing contract. 3. She did not respond to requests from both the landlord and tenant. The tenant even threatened to move out if we did not switch agents. 4. She promised to replace the damaged carpet at Biggin Scott's cost but refused to fulfill her promise. 5. She repeatedly lied to us. For example, she said she would file a VCAT claim with the tenant to claim the carpet damage. However, when I asked for progress on the case over three months and received suspicious responses, I asked for the VCAT case number. She eventually gave me the number, but what actually happened was that she submitted the case just before responding to my email, then withdrew the case after a few days. This shows that she is an intentional liar. 6. Tenant wanted to paint the wall and remove the carpet. Emily agreed and let the tenant continued without our acknowledgement.

I would give negative 5 if I could. They should represent the customer's interest, but instead they manipulate both the tenant and owner.

Overall, Em***'s attitude and lying nature have been very disappointing and frustrating. I have spent countless time and effort to chase thing up and only got lies. And even disappointing is the management tried to cover thing up. eg. the director said they sent the condition report but the tenant never responded. So even the tenant didn't sign, the condition report still count.

If you are renting or renting out a property, stay away from this office.

Great for Owners off rundown properties – If u have a property that Uve boarded some windows up and the whole house is white ant damaged where window cills are dust door frames eaten out buy white ants to floors aswelll so bad in one room there’s holes in floor and u can shake a wall and floors plus’s kitchen bench tops slope one way due to white ants the weather boards outside aswell… Read more

where u can poke your finger thru them and some off the inside walls to if you don’t have safety switches for the electricity or smoke alarms if your house has exsposed wires from broken power switches light fittings if u don’t have fly screens security doors no heater asbestos piled in back yard fences falling down and if you take 2 to 3 weeks to fix the sewage pipe if it blocks and let it flood the front yard with crap for weeks before fixing it Know biggin & Scott in Seaford vic Is the real estate for you they will rent it out for you manage it for you and ignore all the foults like they are not there They will get the tenants to wash paint any black mould that was there before they moved in and make them keep your lawns neat. They will totally ignore all the problems above including cracked windows So owners off rundown properties you can still get some rental cash for your property without making any repairs or even firing safety switches

Lack of sales ability and negotiation skills – I am quite dissatisfied with Jody Yuan at Biggin & Scott Glen Waverley for selling a property for me. It was a very bad experience. She seems to be very caring and concerned at first, but what she did was completely different from what she said. She kept using various methods to lower our price expectations. Lack of sales ability and negotiation… Read more

skills. 1.On Auction Day, none of the 3 potential bids she mentioned turned up on the auction. Due to the property being sold at a poor price, we requested not to disclose the price on the website before the settlement, but it displayed the sold price on the following day of the Auction. 2.After auction negotiation with the highest bidder, they told us that they have reached their ability limitation, and asked us to directly negotiate with the buyer for a better price. 3.On the settlement day, 16 minutes before the scheduled settlement time, sent us an email to our email requesting our bank account details while we are working. They even did not bother to call us to let us know. We feel the team is extremely unprofessional. If you choose them to sell your property, then good luck to you.

INAPT INSINCERE & CONS, LIE TO LANDLORDS TO GRAB COMMISSIONS.....DIRTY LOW CLASS ACTION! – Handed over a investment property to Biggin Scott in Seaford due to nuisance renters, who have mislead the owners and is now a legal matter. The renters volatiled the application process, lies , misleading conduct. The owners were looking to off load the renters to an honest ethical agent and asked several questions prior to handing over the… Read more

renters and file. A full in-depth handover was undertaken with the BDM, HEAD OF RENTALS AT SEAFORD, and the property manager. These guys are very dishonest and lie to your face just to take business as these scamming estate agents are desperate for landlords rent income. There is nil interest in the property. Three weeks in to the handover, Biggin Scott did NOT FOLLOW THROUGH on anything... kept conning, very dishonest and unethical. things worsened after going to these SCAMMERS as they conned the 3 months property inspection report too, by deception and lies. Misleadingly lied to the property owner for 4 weeks. THESE CONS Wasted 3 weeks of conning the client and avoiding any calls, not giving an update however was quick to take a full months rent, even the wrong ammout. Desperate for rent commissions and don't give a dame about the customer, the property, as its a money grabbing game for these dishonest cons. paying the rent commissions is the ONLY interest they have..... day light robbery..... Terrible way to make money using a landlords rent, deserving and not doing what was asked...and the lies is just apart of their business practices....

No wonder so many investors, landlords have sold their properties and moved on.. as agents are the biggest scamming interference and must be exposed and taken on, so other people dont get scammed. first you have to deal with scamming renters who lie and take over rentals, with fraud paperwork, then the agents play up, lie don't do the job.... Its HELL.... this is the worset disorganised lazy company... i was clear with Biggin Scott prior to handing over the renters... they knew at the time of the interview, they were conning the landlord for rent money. BIGGIN SCOTT had NO INTENTIONS TO HELP THE LANDLORD OTHER THAN SCAM RENT MONEY.

Biggin Scott, did the lease authority incorrectly, then charged commissions incorrectly, didn't send a rent receipt for 3 weeks, just absolutely terrible lies, inapt agents not worth paying them $10.00 a month. I feel sorry for the landlords who are forced to depend on scamming misreading estate agents/ property managers, as they do more harm than good, and are dangerous SCAMMERS.

Terrible quality of service by Biggin Scott Seaford, disgusting to say the lease.... do not touch Biggin Scott Seaford as the head of property services is a SCAMMER AND MISLEADING DECEPTIVE CON.

Not suprised at all....

Absolutely shocking agents – I had Biggin Scott Dandenong rentals managing one of my property, they did a horrific job, did not manage the property, and when there was an issue at the property with a tenant, they literally just walked out saying they can’t manage the property as it’s buying their capacity to handle a troublesome tenant, called me up and said, they are not… Read more

going to manage anymore and come and pick up the key. They also said they will apply to VCAT for the damages and bond, which after 7 months, I did not hear anything . When I send a follow up email, they literally said yes we are holding the bond, but you can apply to VCAT and sort out .when I called to discuss, Steven Kitney, and Collin Kitney literally abused on the phone and hung up.. Shocking service and time waters.

Don’t ever use this agency at all if you want to have a peace of mind .

Negative stars if I could – I trusted this agency. I've known [Name Removed] from Biggin and Scott Glen Waverley for the last 3 years and have been renting my property with them. I decided to sell my property and it has been on the market for the last 7 weeks. No one turned up for the auction and the auction did not proceed. They could not generate interest at auction and… Read more

very simply did not do their job. I want the exclusive authority contract terminated now as I need to move on, turns out they have locked me for 60 days after the auction date which did not proceed, which is unfair. I have asked for the property to be taken down off websites and social media. Biggin and Scott are refusing to terminate the exclusive authority although they seem unable to sell my property. I would give Biggin and Scott Glen Waverley 0 stars if I could.

Putting your best foot forward when selling an apartment – Very happy with the pre-auction sale of our apartment by Claudio and his team. Claudio had excellent advice on how to best present our apartment for just a modest expenditure. Show details

Literal thieves – [Name Removed] refuses to refund my overpaid rent and it has been over a year. I have won at VCAT to get my bond back and they will still not pay my rent back without a VCAT order despite my move out date being clear & on the VCAT order as I obviously received my bond back from this date. She is breaking the law on behalf of her clients. Biggin… Read more

Scott continues to be an absolute parasite on the working class & has not returned me my overpaid rent - continuing to break the law. I'm sure if you bootlick harder [Name Removed] you'll be able to see your reflection all shiny in the landlords shoe and you can finally reflect on what a disgusting individual you are. Pay me back.

They are intentionally trying to waste my time & make me go to VCAT knowing I am overseas (or give up & let them keep the cash) which won't happen - it is clear you owe me money legally. Pay it.

Elwood/ St Kilda Office.Buyer Beware – The young offsider to the owner of this branch is very confident but that’s not what we were after - it doesn’t always equate to the qualities that do matter. Agents that adopt the tactic of claiming they have offers at a higher value than the property ends up selling at, very much strain any initial trust held in them. It’s an approach you’d… Read more

think most agents would realise buyers are well aware occurs- especially when a buyer is pressured to put in a higher offer first.

Elwood/St Kilda Branch - Worst Real Estate Agency in Melbourne - stay away!!! – This has been a nightmare situation. [Names Removed] - even their accountant [Name Removed]. Just toxic from top to bottom. Where to begin? - Ongoing leak in bathroom, dealt with extremely poorly over the span of 18 months. Three different companies were sent in to quote, each one giving the exact same prognosis: that the entire bathroom had… Read more

to be ripped out and the water sealing to be completely redone. The landlord/agents chose to ignore these professionals' opinions, and instead brought in the original guy who had installed the bathroom, but who obviously has no experience with water sealing. All he did was re-apply silicone and some grouting, and paint over mould. The last communication was in July 2020 a few weeks after he had completed the work and the leak had returned, agent said this would be brought up again with landlord - we never heard back about the matter. At this point we simply gave up trying. - Unprofessional, rude and inadequate tradesperson [Name Removed] sent in to fix leak and mould problem. When we aired our concerns about him with the agent (that we thought he wasn't qualified, did not understand how he was 'fixing' the problem, and was very rude and aggressive in his manner), we were told to just deal with it as this is who the landlord had chosen. After doing work in our place HE KEPT OUR APARTMENT KEY FOR FOUR DAYS without anyone in the office noticing that they hadn't been returned!!! I arrived home one day to find him in my apartment, unannounced with loud music blaring. I called the office and spoke to [Name Removed] who had no idea he was at our place, or that our keys had been missing from the office. - After plumbing work was done, we were told not to shower for a few days without any warning. - Multiple times, building-wide work had cut off water supply for hours at a time - we were not given any notice. - We were never advised when our property manager changed hands [Names Removed]. No one ever called to notify us of personnel change, and we get tossed around the office like a ping pong ball - no continuity, nobody to see anything through. Terrible communication. - We finally moved out as we had had enough. When we agreed upon a settlement so we don't have to escalate the matter to VCAT, they ghosted us, not replying to emails and not returning our bond. When they finally responded two weeks later (after pretty angry emails from me) I asked both [Name Removed] and their accountant [Name Removed] in separate emails to confirm the amount to be refunded which they refused to do, simply ignoring me. Eventually when I could finally get a confirmation from them, the amount was incorrect and they tried to somehow blame it on me and refute basic mathematics. When I broke down the maths and showed them that they were still short, they said they would not pay the difference. I mean, when an accountant disagrees with the simple arithmetic...there is nothing more one can really say...

B&S brand manger is surely going to respond to this review and say I'm making this all up like in the other reviews I see on this page - I have the entire correspondence in email and will happily screenshot and share with whoever wants to see it, so don't waste your time telling me I'm at fault - instead maybe conduct an internal review and fire your staff, who obviously have no business taking care of people's living situations.

Do yourself a favour and stay well away from these awful people. Just the worst service I have ever received. They should all lose their licenses - they are not fit to work in this industry.

For your peace of mind: Stay away from BIGGIN & SCOTT FRANKSTON!!!! – I would have rated 0 rather than 1! They never responded to one of my emails. No communications between agents. I have to repeat the same problems a thousand time. [Name Removed] (the property manager) is hasty and never available for a proper conversation regarding the property. REALLY UNPROFESSIONAL!!! I can't wait to ride off of them.  Show details

Please don’t waste your time with this real estate! – Our house that we are renting was for sale then sold - We never got told about it! They don’t communicate at all. The owner of the house had to tell us it was selling and then it sold. We still haven’t been told. Worst communication ever!  Show details

Biggin Scott Elwood/St Kilda – Finally received my bond money back after having to go through VCAT. Catherine Naud is an unprofessional property manager who would not assist with the bond claim despite no claim against the bond. Left the tenancy on Nov 12th and bond money paid by RTBA on Feb 15th. If you can avoid this agency do so as both the property manager and complaints… Read more

officer (Claudio) provided no assistance as the bond money isn't theirs or their client's. Time to move on. ps I notice the property was vacant for over 2 months and on my calculation the landlord would have done better with offering me a rent reduction under Covid than letting the market dictate returns. Thats gotta hurt!

Biggin & Scott Frankston – Biggin and Scott Frankston treated my Aunt terribly, she was elderly renting a unit for a number of years IN Frankston South through B&S and never left in peace. Firstly the flat was in third world condition, and Biggin & Scott as well as the greedy owner would go out of their way not to get anything done, one inspection in Winter for example,… Read more

there was a wall heater in poor working condition that would sometimes work then not, circa 1970's?, as the property manager Marion at the time completed the 3 monthly inspection, she was asked if a tradesman would come look at the heater, as being that time of year (WINTER) my Aunt was elderly and her health at that time was not good.

The response from the Property Manager was " Oh well, Summers not that far away" disgraceful! then proceeded to make an issue of a few cobwebs that were in the living room.

Then the Landlord decided to renovate the property, obviously why he wasn't prepared to pay the cost of replacing the heater or be billed by a Tradesman for repair, my Aunt was told she would have to stay in a hotel for over a week while renovations were being done, this was not possible as her health had deteriorated to the point, she needed in home care from nursing staff to administer medication twice daily, my Aunt's only pleasure in life was to watch her favorite shows on television at night, being winter and having no proper heating, all she could do was go to bed to be warm! as the Estate Agent still refused to get the heater replaced or at the very least repaired! so disgusting.

Coming in and out of hospital for rehabilitation at home, she was hounded by Biggin& Scott FRANKSTON wanting to know when my Aunt would be leaving, as the greedy landlord wanted to fully renovate the unit with my Aunt still living there!

As she was on a lease the next step by Biggin & Scott Frankston was to issue her with a notice to vacate, knowing full well her health was deteriorating rapidly they could not care less, all they cared about was the Landlord being able to renovate the unit and throw her out to re rent at a higher rate, which he eventually did.

As a business, if they could allow, an elderly woman in poor fragile health, who faithfully paid her rent on time every month for over 4 years and looked after the unit as best she could, to be treated so inhumanely is a disgrace.

Dean Lang – We were very fortunate to found Dean, he makes the stressful process of buying a property very smooth. Despite my Spanish -English, he dealt with me in a very respectful manner. Returning calls after hours without delays, transparent, honest always ready to help. Strongly recommend Mr. Dean Lang for all your Real Estate needs. Thank you, amigo! Jose and Daughter  Show details

Biggin & Scott Elwood won't process a bond claim after 4 weeks since handing back the keys – Its 4 weeks since handing back the keys and there is no claim against the bond (confirmed in writing by the property manager). How long does it take for a professional property manager to assist in the return of a bond? Very unprofessional behaviour from this office.  Show details

Biggin Scott's Mary Tsiros will not take responsibility .Rogue behaviour ignoring The Residential Tenancy Act – Here is the VCAT case number Biggin Scott's Mary Tsiros is denying and she organised it! These cases are open to the public, Bond number is 13970152 Application was heard 14 August 2019 Melbourne. $2090 in damages were awarded to the owner of the apartment managed by Tsiros. All claims made by me were proven as evidenced by Tsiros's… Read more

defamation lawyer who backed down after her first conference with me.

Your property managers are required to act to the legislation. This means tenants who breach the Act must receive breach notices in writing. Biggin Scott ignores this role and continues to enable unimaginable violence. Offending tenants are rewarded with new annual leases.

I repeat, had I been able to read a review of Biggin Scott's wanton lack of professionalism I could have avoided two and a half years of violence, homelessness and trauma.

Simone Speakman - best agent I’ve had! – Simone Speakman is far beyond amazing to deal with. Always prompt & caring with everything, she has made my 2 years in Melbourne accomodating to say the least. Would not hesitate to recommend her services & thankful to have dealt with such a genuine, caring and honest professional/human being. Thank you Simone, you are an absolute legend! Show details ·  1