Bloomex

I wish I had read the reviews before ordering. What was delivered was nothing like what I ordered and paid for. I ordered a large bunch of deluxe native flowers in a vase. A very small arrangement with no variety came in a box. I was embarrassed that these were delivered. Terrible customer service, emails back and forth and no resolution or care for customers. Never again! Buyer beware!

Ordered flowers through Aussie Flowers, paid for same day delivery but for the following day Saturday as order was interstate. Never arrived, was told they tried to deliver and ring but receiver never had a missed call. Then had to wait to Tuesday, was being sent by Aramax and I could track, still didn’t arrive. Had instructions to call on arrival… Read more

never did and put them in a delivery box on the Wednesday. It was lucky I checked my email to see it had arrived. Had to arrange flowers myself some for the recipients as I had flown up to be with them due a horrible time. Really bad experience some flowers were almost dead so couldn’t be used. All in all terrible.

These are DIY flowers in a box the recipient has to do their own arrangement. I thought I was ordering a prearranged bouquet in a vase (purchased as an additional item) to be delivered arranged in the vase. I also ordered for next day delivery, ordered on the 11/8 but delivered 14/8. When I received a StarTrack tacking number I became worried as… Read more

florists normally use their own courier. I contacted them and they advised that the delivery address was outside there zone and it would take 3 days for delivery! They advised they would add a gourmet gift as apology. The flowers were sent from Sydney to Mildura in a box with the vase wrapped in bubble wrap. The gourmet gift was snack size tub of Pringles!! None of this is flagged in the website their T&C claims delivery notification is clarified at checkout - no it’s not had I know it would take 3 days to deliver I wouldn’t have ordered. I felt mislead and lodged a PayPal dispute as the service received was significantly different to what I purchased but the case was closed without any contact with me as PayPal received tracking notification even though it wasn’t on what I purchased. Bloomex didn’t respond to my msgs just went silent as did PayPal. DON’T USE BLOOMEX

he service was extremely disappointing. The flowers were far smaller than advertised on the website, and the price was excessive for such a poor arrangement. The flowers themselves were damaged and appeared old. The message card was printed on the same promotional voucher, which was inappropriate. Delivery was also delayed by one day. As… Read more

compensation, chocolates were offered, but instead we received $2 biscuits from Aldi, which is unacceptable.

To make matters worse, they have refused to provide a refund and continue to offer only a small store voucher, effectively forcing customers to purchase from them again despite the poor quality of their products and service. To anyone reading this, I strongly encourage you to support local florists instead of businesses like this one, which deliver poor-quality products and refuse to take responsibility. This experience felt like a complete waste of money and trust.

0 starts should be an option. How is this company still operating. They should be ashamed!! I got 3 bouquets for the 23/12. 1. Delivered to the wrong house and I was told to go search around the street. Refused to do anything as it had been delivered 2. Never arrived at all. Despite being told twice they were on there way. 3. Arrived and looked… Read more

nothing like what I’d paid for. Customer service team told me they look exactly like the picture and were acceptable. Requested a refund and they said no, I could have a store credit. When I said I would not use there company ever again after they could come through with the 3 bouquets I ordered they still refused to do a refund. This is a scam and I don’t know how they are getting away with it. Please ensure you report to scam watch and your bank. They should not be allowed to operate!!

do not use this company, they have been taken to court by the ACCC in Australia for taking over a million dollars from people's money the only reason i used them is because I use them once before and it was ok this time it was my mum's 90th birthday her flowers never turned up nor the win or card do not use them

My daughter sent me flowers for Mother’s Day, yesterday. I found them , quite by accident , standing in a box at the front door, in full sun, 3 hours after delivery. I was home, no one rang or knocked to say they were there. Some of the flowers were crushed and drooping. Not a good experience, wouldn’t recommend.

Don't waste your money on Bloomex hampers – We were sent a Bloomex gift box for Christmas that was appalling. Apparently, it was supposed to be gourmet chocolates and biscuits. In the shipping box was a hamper basket with biscuits, pretzels, fruit & nut mix etc, and loose packets of more biscuits and pretzels thrown in on top. All up there were 2-4 packets of each item e.g. 4 packets of the… Read more

same pretzels, 3 packets of the same biscuits. And each packet had tiny quantities e.g. the 4 boxes of chocolate covered pretzels were each 40g (6.5 pretzels), and everything we dared to try was awful, there was nothing gourmet about it. I felt so sorry about the money wasted by the sender - it wasn't even worth giving to charity. The gift message was at the top of the order slip which was stapled inside the card. All up this is the worst hamper I have ever seen. Bloomex should do the right thing and refund the sender of this order, and do something to improve the quality of the products, value, presentation and reputation.

Day 3 after my order was ment to be delivered and still haven't received my order. Now telling me i will be receiving it 6 days later thei should have. I have called everyday and have been told I was receiving it that night but still nothing. Wouldn't recommend buying from this website. Customer Service not to shabby when they hang up on you when… Read more

you ask them a question and the call back and get completely different information. All round terrible company and terrible customer service. Had to go spend more money on a present because I didnt receive this one.

Update

I would absolutely not recommend this business. This is not just because the flowers were not delivered on the requested date, or because nobody was able to provide me with accurate information regarding the order. The biggest issue is the absolutely unacceptable quality of the flowers we received.

I was told that the arrangement had been upgraded to a super-size, however, after receiving the flowers, it is very clear that this is not what we received. The flowers arrived today and my wife is absolutely devastated by how they look. They look old, wilted and almost dead. When she took the flowers apart to put them into a vase, we found that the stems were already dried out. This is completely unacceptable, especially considering these flowers were ordered for a very special occasion.

What kind of service are you providing to customers? You call yourselves a florist, yet the quality and care of these flowers is significantly worse than what you would expect from flowers purchased at a supermarket. I would not give this business five stars. If I could give -5 stars, I would.

This entire experience has been incredibly disappointing, from the incorrect delivery date and lack of communication to the extremely poor quality of the flowers themselves.

I am requesting a full refund. The product we received is nowhere near the standard that was paid for, and this situation has completely ruined what was supposed to be a special surprise for my wife. I expect this matter to be resolved promptly

Absolute scam quality and misleading advertising. They display gorgeous arrangements online, but what actually arrives is a joke. After a ruined Valentine's Day order, I used their $20 store credit for a second try, hoping for an improvement. Instead, I got wilted, dying flowers that looked nothing like the listing. They use fake photos to trap… Read more

you into spending money and then offer useless store credit when you complain. Stay far away! (photos are taken right at the delivery)

Atrocious experience. I ordered a deluxe bunch (that’s mid-range) for my niece’s birthday and paid an extra $24.95 for same day delivery. Received a text at 11.30 am to say the courier couldn’t deliver that day but they would provide an upgrade (which I interpreted to mean bigger bunch) and refund the delivery fee. I tried to decline and cancel -… Read more

it was meant to be a surprise gift on the actual birthday after all- but this wasn’t possible so I grudgingly accepted the upgrade and delivery refund. When the electronic delivery alert arrived it said the deluxe bunch plus a ‘gourmet gift’ had been delivered. Next morning, my niece sent a thank you message with photo of the flowers. They were completely unlike the bunch I had ordered. The order was for a large delicate pastels bunch worth $99 in a glass vase. The delivery was bold coloured gerberas and fillers- more cheap and cheerful than stylish and elegant. The bunch looked smaller (less stems) than ordered. The vase was a different size and shape. The gourmet gift was a 60g packet of Smiths chicken chips!! Late, classless, and ripped off. Remains to be seen if I get the delivery fee refund. Need I say more? Don’t touch them with a barge pole.

I had my flowers delivered 1 week ago and I have been emailing the customer care many many times. It is very frustrated no resolution. I attached all the information needed. New email poping up to attache the photos and order number which was already confirm and the correspondence goes back and forth. I don't undestand why it takes so long.

I ordered flowers for the family of a deceased persons family. I was first informed that the delivery would be 3 days late with an upgrade, by the local florist. I then called the number, which was then disconnected. I called corporate, I was then told the order couldn't be processed. Not only that, i couldn't be reimbursed until the 3 days had… Read more

elapsed. Should you choose this company, you're spitting on the dead, as they are. False advertisements mixed with capitalist ideologies. A company profiting of the emotions of humans without providing a service. A loan shark without the repayment. Filth. Guarantee they'll go bankrupt, so they don't have to pay you back.

Shocking experience! Flowers are not at all as the photos on the website. It was a birthday gift to my daughter and I had to apologise to her for this pathetic excuse for a flower arrangement. It was embarrassing! Woolies $20 bouquet is better. I should have read the reviews before ordering from them. On top of that, the delivery tracking was showing completely incorrect information, which created a lot of unnecessary stress. Never again!

Extremely disappointing experience. I ordered a housewarming gift and paid extra for an upgraded, colourful bouquet together with a truffle chocolate box. What was delivered was completely different from what was advertised — predominantly white and green and nothing like the colourful arrangement I selected and paid extra for. The truffle… Read more

chocolates were also replaced with Maltesers, without my approval. I selected delivery before 2 pm, but it arrived after 4:30 pm, and my request to call the recipient before delivery was also ignored.

I contacted Bloomex with photographic evidence. They acknowledged in writing that the bouquet did not match the housewarming arrangement ordered and that the chocolates differed from what I selected.

Their proposed resolution made the situation even worse. They want the recipient, who lives in another state, to take the now-dead flowers and substituted chocolates to a post office and send them back. This was a gift! After already making me look cheap and embarrassing me in front of the recipient by delivering something completely different from what I paid for, they now expect me to further embarrass myself by asking the recipient to package up dead flowers and cheap substituted chocolates and go to the post office to return them.

I paid Bloomex to provide a beautiful housewarming gift, not to create additional work and embarrassment for the person receiving it.

The whole experience has been incredibly disappointing. What was advertised, what I paid for, and what was actually delivered were significantly different, and even after acknowledging this, they have failed to offer what I consider a reasonable resolution.

I have now escalated the matter through the appropriate consumer and payment dispute channels.

Based on my experience, I would strongly recommend checking recent customer reviews and photos before ordering. I certainly will never order from them again.

ordered a $99.95 birthday bundle for my mother consisting of flowers in a Mason jar, a birthday balloon and chocolates, with same day delivery represented as available for the selected day. I decided to call and confirm the order and was advised the order could not be delivered that day despite paying for same day delivery and the order being… Read more

accepted for same day delivery. I was offered a gourmet item to be included in the package as a goodwill gesture. Soon after, Bloomex then advised via email that the arrangement was unavailable and advised me they had substituted it. I expressly refused the substitution and requested cancellation and a full refund. Their own published terms state that substitutions require customer authorisation. Despite this, Bloomex proceeded with delivery. What eventually arrived was materially different from what I purchased: no Mason jar/vase, no balloon, completely different and woeful looking flowers and a cheap block of chocolate instead of a box of chocolates. The gourmet item included as goodwill was acheap packet of crackers. I provided photographs and repeatedly requested a refund. Instead, I received a series of responses that failed to properly address the circumstances and was offered either a resend or a paltry $25 and then $30 store credit. I have now disputed the transaction with my bank and lodged complaints with Consumer Affairs Victoria and the ACCC. This was not simply a disappointing bouquet. The order wasn't delivered when represented, an unauthorised substitution proceeded after I expressly refused it, major components I paid for were missing, and Bloomex then refused a refund. I would not purchase from Bloomex again and urge others to avoid this unscrupulous company. I have attached screenshots of my order numbers in case the company "can't locate the order" as in their response to other scathing reviews such as mine.

If I could give a sero star review I would!! $90 flowers I ordered were supposed to be a large cheerful bunch with gerbras and delivered before midday. They finally arrived at 8pm and only after I sat on their so-called support desk for 8 hours!! Service is absolutely PATHETIC!! On top of that, in the $90 bunch...there were a total of nine… Read more

flowers....all small, all basic... No, Gerbra's, and yes, I did say NINE only flowers in the bunch!! An absolute waste of money; it would have been betters spending $15 on an Aldi bunch!!

I wish I could give less than 1 star. I ordered flowers for my bereaved daughter in law and the result was beyond appalling. I was told Bloomex could not supply the lillies I ordered and the "substitution would be equally acceptable". Why were the lillies still on the website if they couldn't be supplied?