BMW Dealers

Bmw doncaster are liers and theves. Thay stole proformance parts from my car and distroyed the car it has never been the same since. Thay lie to head office to cover up what thay did . I did not deal with ivan you lier . Staff are rude ,insulting… Read more

and dumb . Stay away from them if you value your car . Liers and thevis . Complaints are not dealt with . Thay lie to cover up what thay did . Ignorant and unsatisfactory, liers and theves .

I recently purchased a used BMW 3 series sedan from Hornsby BMW. The car itself is great but the experience at Hornsby BMW was disgustingly poor. It was advertised in false circumstances on Car Sales and I had to get NSW Fair Trading involved to resolve my claim. As soon as Hornsby BMW had my money they didn't want to know me. Used car Manager was… Read more

dismissive abrasive and rude and disrespectful. They stuffed up the Sales contract and delayed delivery of my car when I went to pick it up. I would NOT recommend Hornsby BMW to anyone.

Daughters Motorbike first went to BMW for warranty work on 3rd Feb 2026, Bike kept stalling in traffic, Bike is an automatic - no clutch. After 1 week, bike returned, worksheet says that bike was reprogramed and is now fixed. Daughter took bike for… Read more

a test ride, It stalled while going through round about. Nearly got rear ended. Dragged bike home. Called BMW again, they picked up bike again. Was delivered to Melbourne Motorrad on Monday 8th feb. I now got involved, Rang service department, took 3 days before call back. Explained in same words that daughter said but asked for a proper test run as a short hop around block is not sufficient. After 2nd test run, Bike failed big time. OMG they actually tested something properly. Spoke to Service manager last Thursday as we hadn't heard a word from them since that test run. He informed me that they have no idea on how to repair the defect currently waiting BMW Australia to get back to them, Would ring me on Friday 19th Feb to update me Now 24th Feb - NO Contact. Rang Melbourne BMW yesterday at least 5 times. No One answers phones. Rang this morning, Spoke to lovely receptionist this morning. Staff very scarce. Senior mechanics quit due to low wages. Some managers overseas on company junket (Receptionist didn't say this, just sleuthing on my part) Requested Call back from Service manager at aprox 10 am. Still waiting. Rang twice since, Phone rings out.

Bikes are fantastic, just don't go through Melbourne BMW.

In 2 days will start Ombudsman Proceedings as Melbourne BMW is just fobbing us off. Bike was bought solely through daughter's wages. Rides 110 KM/h freeway to get to work. She is now looking into competitors' bikes for trade in if she ever gets her bike back. this fault has appeared 3 times now. Bike not safe to ride as we no longer trust that Melbourne BMW is capable to do the repairs.

Rego is Victoria 3C4rt (please wipe rego Number) as I am just her Dad trying to Help.

Bought an X2 in September 2021 with a five year service package included. In 2024 was overseas from mid August to late October and had to push annual service out to November. This year I will be away November until 4th December so booked a service… Read more

for Monday October 27th. NO says Melbourne BMW Kingsway, if you want that date you will have to pay for the service unless you delay until November - seriously 5 days! Absolute con that 5 years service is included. My partner and I have had 6 BMW’s between us, but this is the very last. I will not be buying another one and I change my car every 4-5 years, so over the next 20 years that is the loss of 4- 5 new car buys. Oh and BTW car has done just over 17,000 klms to date, so is still like new, nothing major needed. There is no focus on the customer in this dealers customer service department.

Anyone can order your BMW car key with BMW Sydney. I bought my BMW brand new with two original keys, after a few strange incidents, I suspected someone has my car key. I went to BMW Sydney, they told me to order a new key because BMW keys are… Read more

sequentially coded, if it is the third key, then no one has your key. They gave me a new key, and it ‘magically’ works without pairing, and there is no service record of ordering and pairing of the key, except for the invoice they charged me. [Name Removed] from Sydney BMW explained: “because this was a parts purchase and not a service”. I replied to him: does that mean anyone can order a key of any car? I don’t know when they paired it with my car and if there are other key(s) being ordered. [Name Removed], Head of legal (BMW Australia) emailed me: ‘we reserve our rights in relation to any public reviews’.

I bought a BMW i4 and, within a year, it stopped in the middle of the road with many warning messages and degraded braking and acceleration, which I believe created a serious safety risk. The car had to be towed to a dealership and was diagnosed as a failure of the DSC unit, which took around three months to resolve. I was provided a courtesy car… Read more

only after escalation, and the vehicle supplied through SIXT was a basic Kia.

Due to the nature of the failure and the fact it happened so soon after purchasing a car worth over $80,000, I requested a refund or replacement, consistent with BMW’s supplementary warranty wording and consumer guarantees. Brighton BMW did not offer a refund or replacement, and I had to follow up many times and escalate through BMW Australia. Based on my discussions, my understanding was that the fault would need to occur multiple times to be treated as a “major failure.” In my opinion, that did not align with the seriousness of what occurred.

As a side note, when I later asked about a buy-back option after around a year, I was offered $45,000. For anyone considering a purchase, it’s worth factoring in potential depreciation and resale outcomes.

Based on this experience, I do not recommend Brighton BMW or BMW in Australia.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Stefanie Keating at Essendon BMW! I’ve been a regular customer at Essendon BMW, and I have to say that Stefanie Keating from the service department is truly outstanding. She’s been looking after both of my BMWs for some time now, and I couldn’t ask for anyone better. Stefanie consistently goes above and beyond… Read more

to ensure my cars are always in perfect working order. She takes the time to explain what’s being done, keeps me updated throughout the process, and always makes sure everything is handled with care and professionalism.

What really stands out is Stefanie’s attention to detail, honesty, and genuine commitment to great service. I have complete confidence that my vehicles are in the best hands every time I bring them in.

It’s rare to find someone who combines such deep product knowledge with a friendly, customer-focused approach — Stefanie does exactly that and more.

Thank you, Stefanie, for your continued dedication and for always making the service experience at Essendon BMW so smooth and enjoyable. You’re an absolute asset to the team!

Given my recent service, I just wanted to share and provide my feedback in resolving the issues which were raised. Firstly, I’m very appreciative in how expediently the issues were resolved by John M as well sense of urgency you demonstrated while keeping me updated. I can truly say John M exceeded my expectations as well going beyond the call of… Read more

duty.

Secondly, with my continuous interactions with John M during previous services and other vehicles, I can say John M always places the customer at the forefront as demonstrated by your excellent customer service mindset and high professional attitude and ethics!

John M is truly an asset to NorthShore BMW Service team as I want to recognise your valuable contributions and positive impact on the team. Thank-you very much John M for your support and exemplary customer relationship making the BMW ownership a pleasure!

I definitely recommend NorthShore BMW Service as they strive to provide excellent customer service from Sales, Parts and Service.

I had an issue with the "After Sales Conditions" of my BMW M235i which only became apparent after three years of hte initail purchase. When contacting the dealership, the attitude of tteam that I dealt with could not have been more accommodating, helpful and a can do attitude. What could have easily turned into a very bad situation and negative… Read more

experience was dealt with quickly, efficiently and without any finger pointing or negative feedback. There are so many negative stories about car dealers but honestly the current management team are awesome and should be recognised publicly. Thank you Duncan, Pat and Connor. Great customer service and care, you definately restored my faith customer service culture.

A shout out for Doncaster BMW.I own an Alpina XD3.I was unable to source correct tyres anywhere in Australia.Doncaster BMW are the main Alpina office in Australia.An email to the Dealer Principal and they offered to order direct from Alpina for me.Great customer service.Thank-you. Show details

Had an excellent experience at Gold Coast BMW, thanks to Alicia. She was amazing during the car handover — incredibly knowledgeable, patient, and professional. She took the time to explain everything clearly and made the whole process smooth and enjoyable. A great first impression and a real credit to the team. Highly recommend asking for Alicia! Show details

My husband & I were so well attended to & briefed by Ms Jenny Wang, BMW Product Specialist today when we took delivery of our X1. She went above and beyond our expectation in her thorough & patient explanation of the car features & to coach us on how to maximize & utilise the technological interface of this extremely well engineered & designed… Read more

car. She created a sense of excitement & anticipation of the fun & joy we would have driving this car. I have no hesitation in recommending Ms Jenny Wang to anyone who is looking to buy a BMW,she will do a good job in answering your questions and guiding you through your decision making process.

Received excellent attention to my enquiry, especially from Shakura, on a casual inspection. We had our needs worked out but not the model to suit those needs. Service was so good that our casual inspection turned into a sale.

I am writing to express my deep disappointment with the service I recently received from Canterbury BMW regarding my 2018 BMW X3. I initially brought the car in for a full diagnostic (as the engine light was illuminated), which identified multiple faults. After discussing the findings with a BMW representative, I authorised the repair work in… Read more

good faith at a quoted cost of $5,xxx.

Since then, I have been calling every two weeks for updates. Despite this, after more than two months, I still have no car, no meaningful progress, and no clear communication from BMW.

To my surprise, two months later I was presented with a further work report requesting an additional $4xxx, bringing the total estimated repair cost more than 10k. When I questioned this, BMW advised that these faults were “not out of the ordinary” and explained that the original estimate had not included all of the necessary work.

This experience has been extremely disappointing. The customer service has been appalling, the communication inadequate, and I feel misled about both the nature of the problem and the true cost of repairing my vehicle. This has caused me to lose trust and confidence in BMW Australia, a brand I once associated with quality, transparency, and customer care. I would appreciate a clear explanation of how this situation was allowed to occur, and what BMW intends to do to restore my confidence as a customer.

Just wanted to provide positive feedback and highly recommend BMW Essendon Fields VIC for their professional and outstanding service, special thank you to Michael B and his team, especially Zara Show details

BMW Brighton Service Team - Fantastic service throughout the three years I serviced my car here. Recently I break my back and dealership offered to pick up the car from my place for service and return it back. Each time the service is explained in full details to me and I highly recommend Brighton BMW Service!!! Show details

I bought a BMW expecting luxury. Loved the car, but not the service. The staff at BMW Australia lied to me. I have proof, but BMW Germany do not provide an email address. I will take legal action if I must, but should not have to. I paid for a premium product, instead I got people that do not stand behind their product. The Takata airbag recall (for BMW airbags involved in deaths of BMW motorists) is a nightmare. Show details

On Friday the 23rd of May 2025 I was booked in for an electrical fault report with the airbag symbol coming on and off Instead 51/2 hours later I paid an enourmous amount to have a roadworthy vehicle returned in my opinion totally demolished in the electrical area NO front windows one totally inoperable the instrument panel gone non functional… Read more

And the Service Manager when I phoned them said some of their equipment was not suited for the E46 2002 said he would ring back You guessed it NO SHOW The worst part was having to drive home as I had a sick wife in a legally unroadworthy vehicle from a supposebly reputable BMW Dealership? Yes for your own review Glenelg BMW. Here we go no apologise no offer to refund monies paid for a totally incompetent electrical INSPECTION. WE ARE INTO OCTOBER STILL DYSFUNCTIONAL.

2024 Parramatta BMW serviced my car and told me just before rego that I have "3" oil leaks. They said: "Found excessive oil leaks evident, time required to clean oil, powder spray, road test and re-check to confirm location of leaks. $285". Dashcam footage reveals that they did clean the oil and took the car for 2 road tests. The second road test… Read more

included a stop at a shop for some reason and there was never a "re-check" of the oil leak. They quoted me $7300-odd to fix the so called oil leaks.

I took the car to another mechanic who fixed the leaking Oil Filter Housing for $730. The Oil Filter Housing caused oil to run down over the valve cover (there was no oil leak coming from the rocker/valve cover) and timing chain seal (also no oil leaks found there).

This year they serviced my car and told me that I need to replace my Rocker Cover Gasket, Rear Brake Pads and Discs Rotors and Wiper Blades to pass for rego. They quoted me $7000-odd to fix these issues.

I took the car to another mechanic who could not find an oil leak from the Rocker Cover Gasket. Break test passed and there is nothing wrong with the wiper blades. The mechanic also highlighted the fact that Parramatta BMW noted "Rear break pads have 3mm remaining" and "Rear brake disc rotors condition: OK", which contradicts the need to replace any of the rear brake components for rego. The car passed the rego check and I paid the mechanic $49 for the pink slip.

It is obvious to me that the mechanics at Parramatta BMW are incompetent, the organisation lies and deceives their customers and are basically running a criminal organisation extorting their customer base. I will discourage anyone from dealing with Parramatta BMW and that is why I give Parramatta BMW the lowest score possible.

I bought BMW from Auto Classic. On 6th Nov 2024, I left for 6 months holiday. I sent several e mails for urgent service and provided my daughters contact details. So far BMW has not organised any Service. Except BMW tried to reach my daughter and unable to contact her. Today, I called WA auto Classic and informed the reception on my frustration to Service my car. After sales service was poor. Show details

1 star review - Considering taking your BMW to BMW Parramatta for a service? Read this first and get advice elsewhere or it could cost you thousands. A basic transmission service turned from under $400 to over $10k because the car travelled 150kms (yes 1-5-0) more than their guide book recommendation. I know and accept that BMW servicing is… Read more

going to be more expensive than servicing your more regular cars but for the extra cost you should expect a professional service and the best advice, unfortunately that was definitely not the case with our recent service at BMW Parramatta and hopefully this review will act as a warning for others.

Near enough 2 months ago a service light came on for the transmission of my 20XX BMW X2 with under 80,000 kms on the clock, not a problem, I rang BMW service Parramatta and booked it in for a service at the next opportunity, they were busy and the next available appointment wasn't for over a months time with a service fee quoted of $358 for the transmission service. I also asked them about fixing a sunroof leak, I booked a day off work and the car was booked in.

The sunroof, from our research was most likely a blocked drain from under the sunroof but not wanting to cause any damage I thought it best to leave it to the "experts" and I asked them to look into it to find and hopefully fix the problem. Knowing the search for the cause of the leak was going to cost a touch over $300 per hour I asked them to go ahead and see what they could do and went off to the shops while they went to work on my car.

Some hours later I got a call.

The transmission service went from $358 to over $10k and the sunroof will cost at least another $700 for them to continue to investigate the cause with no guarantee of fixing it.

You might be thinking there must be a major issue found with the transmission but no, the reason the price had gone up is because the car had travelled approximately 3150 kms in the time since the light came on, 150kms more than the recommended time to have the service after such a light and that extra "150kms would have caused irreparable damage", in fact and I quote "even if the car had travelled just 5km over the 3000km limit it would be the same situation.

Going back to that first phone call to book the car in for the transmission service, had BMW mentioned about the 3000km limit, knowing the service wasn't able to be get in for over a month and had they warned about this, I could have made sure the car didn't go over that 3000 Kms or potentially book the car in elsewhere and not had these issues. This is "apparently" the BMW specialist who we trusted to give us the best advice for our BMW, trusting them was my mistake.

As for the skylight leak, in 1 hour (apparently) they put water down both of the front drains with the skylight open and water flowed out freely, they charged us $315 to tell us where the problem isn't but couldn't tell us where the problem is without removing the sky light, considering the service personal is costing $315 per hour, (and remembering that the only tool required at this point is a glass or small bottle with water in it) I would like to think they could have achieved more in an hour than pouring water into 2 holes and see water come back out.

At this point it seemed very much like they thought a lady driving a BMW is going to be their cash cow and I spoke to my husband about it who put a halt on further work until BMW Parramatta service came back with a rational answer.

They kept the car for 2 more days and I was told they were "going to talk to somebody higher" but no answer came back, I reluctantly paid them for the "1 hour investigative work by a highly trained service technician" to pour water into 2 holes and picked up my car.

Now in the hope of them taking some accountability for not making mention of the 3000km problem until 3150 kms they dont return my calls.

I have held off on making this review thinking that sanity will eventually prevail but it seems they are too busy to look into it or provide a response.

Right now I cant imagine ever buying another BMW and definitely will not trust the Parramatta franchise and I will happily warn anybody who cares to listen to # avoid BMW Parramatta.

Either # BMW Parramatta Service is incompetent (for not providing the right advice) or see me as a fool who will pay as much as they care to charge, perhaps both. I will be getting my car fixed elsewhere.

Please repost to any BMW owners or anybody considering buying one, you might save them a lot of problems they don't need.

A Positive Experience! – I have had our two BMWs, an X5 and an X1 serviced at Doncaster BMW for some period of recent years. Whilst I have generally had satisfactory service provision re several other BMWs that we have owned in the past, I have found the service provision at Doncaster exemplary. Support staff are generally very courteous, task centered and meet all… Read more

queries courteously and timely. In particular, I have found Domenico Manago, in both his earlier role as Service Manager and currently in his Aftersales Manager role, exceptional in respect to his ability to explain car related issues at a basic level. Additionally his highly developed personal attributes when interacting with staff a well as myself are always evident and his willingness to fully address any customer concerns is clearly a priority. I have referred several friends to Doncaster BMW where I have found the overall experience positive.

Sylvania BMW POOR Service Experience – Sylvania BMW service scores of less than one. Over te phone Sylvania BMW told me that my car required break fluid top-up, when I arrived, I was talked into full service that was not needed for another 3000km. When I arrived to collect my vehicle, I was told they would not do pink slip, the reason was that tyres were wearing and that wanted to… Read more

sell me their tyres, I explained that they looked OK, but I would get the tryes checked by a professional and if needed buy new tyres then. Still your refused to do a pink slip, and to make matters worse, charged for the pink slip that was refused.

BMW Service Nightmare – Worst experience ever!! Put my car at 9.30am for only a front panel brake fix but ended up paying $1,500! I wasn't asked, as a courtesy if ok to proceed at this price! Left the car without knowing the cost and called several times after 1pm but was put on hold for 30 mins every time so I decided to go to BMW to find out exactly what's happening. I… Read more

waited for 4 hours in the cafe without anyone coming to me to let me know how the car repairs was going, although the lady knew where I was. I only had the car for 4 years and yet, I've had several tyre replacements, drive train fix and now front brake panel fix. For a luxury car, these fixes shouldn't have happened within that time frame!! Negative rating for the car and the service people!!!