Bosch Series 8 WAW28460AU

Good for 3 years only – This washing machine (German made) worked well until after 3 years when it started to beep and the tap symbol started flashing, thinking there was a problem with either the water supply or outlet blockage. I had thoroughly followed the troubleshooting instructions in the manual and could find nothing wrong. The error always happens after the initial wash phase is finished and the machine takes in water for the first rinse. Sometimes the error is so bad that the machine pauses. I searched online for a solution and found that other customers had the same issue. The repair bill is just not worth the cost. When this machine dies I will stick to the LG brand which I have found to be a lot more reliable. Surely you would expect that a German made machine costing a premium would last a lot longer than 3 years, I am bitterly disappointed.

Despite Bosch approaching me upon reading this review, they have not contacted me yet

Beware - Make sure you register your appliance within 3 months of purchasing – Purchased in 2018 and after moving house September 2024 and having the transit bolts in, the machine started making a loud noise. Repairer came out to advise it wasn't the drum but the motor was on it's way out. As Bosch advertise so proudly of their 10 year motor warranty, I remembered it was still under this warranty. I went online to make a… Read more

claim and sent the repairers recommendation of the new motor to Bosch. Bosch are now refusing to pay for the new motor as the product wasn't registered within 3 months of purchasing...something that completely slipped my mind with having a new baby in the house and The Good Guys never mentioned to me when it was purchased. Even though I have proof of purchase and it should be covered, they are using the "3 month registration" period to get out of it. Very unhappy and wouldn't be recommending a Bosch.

Great until it stopped working. Customer service - thumps up -Update – Update 24th April 2024: Customer service got back to me quickly and after explaining the situation agreed to have the repair call-out still covered under warranty as it was a persisting issue, I experienced. Service team came out after a week and after a short look said they will order the required part (display and brains of the machine) and… Read more ·  1

replace. All good now. Hoping this will now last for a long time.

Update 4th March 2024: This is the second update. Again, I got caught out on a weekend. This time the machine went completely out during the wash cycle. Haven’t been able to turn the machine back on. So I emailed customer service to see what they have to say. Currently waiting on their reply.

Update 9 days later: Bosch organised for a technician to come out and check. When the guy turned the machine on (by this time the machine had stood unplugged) everything worked without fail. I ran a full wash after this with no issues. The only explanation is that the machine hadnt reset properly when we tried the quick wash the week earlier. Not quite sure what actually caused the error in the first place though, as the ‘flushing out’ of the machine and hoses didn’t wash anything out. Perhaps its the humidity up here, which impacts the electronics???

Original post: Decided to invest in a Bosch Serie 8, the German-made product, in the belief that the extra $$ would give us a quality and long-lasting item. We are now 3 month out of the 2year warranty and the machine is not draining water. It seems others here have the same issue, despite the appearance that there isn’t an actual blockage or fault with the pump. First, it displayed error code E18, which suggests a blocked drain. We did all the maintenance, drained the machine, cleared the filter, unscrewed the tap to ensure nothing is blocking the pump, checked that the little propeller in there is spinning, which it did (freely), checked the drain hose to ensure no kinks or debris in there. Next we got error code E83, which isn’t displayed on the BOSCH website for this machine, but an internet search suggests an issue with the circuit board. When we ran the quick wash again, E18 came up again. Obviously, all these things happened on a Friday afternoon/evening with no chance of speaking with a service person. Rang BOSCH on Monday morning, stated the problem, and was offered to book a technician to come out. When I asked if they could do something about the warranty (seeing that we were just 3 month out) I was told that an error code 18 is not covered under warranty anyway! That sounds very odd and if that is the case, please be aware of that. When I asked about the code 83, it was just ignored, despite the fact that we had the circuit board replaced circa 12month ago, when we had the first issue with the machine. Being disappointed is an understatement! My husband has a field day in mocking me for holding on to my German heritage and insistence on buying a German-made product. He went on Sunday and bought a Fisher&Paykel.

Died after four years – While it worked, it was great. But like many people before me reported, died after four year. For some time it threw random errors and one day gave its last breath and will not even turn on. Tried my luck requesting a technician to visit spending $165 callout. He spent 5 mins, gave me a quote for $500 to "give a go" at fixing it. Due to lack of commitment and high cost, I guess I am better of replacing it with a new one. Very disappointed. Show details

Stopped working after 3 years – The washing machine was great until it broke after 3 years of use. Bought it in July 2021 for $1053, it has now stopped working in August 2024. Paid extra for a Bosch and it was clearly not worth it. The machine is still receiving power, but the display won't light up, meaning you can't run a cycle or control the machine in any way. I am weighing… Read more

up paying for a service call and a fix, which will be around $250 - $300 or just buying a cheaper machine. I thought by purchasing a Bosch this wouldn't happen but if it's going to die after 3 years, may as well buy a cheap machine anyway.

Prone to errors and needs servicing – This is a good sized washing machine for family of 4. Whisper quiet and easy to use. Alot of wash settings. Many positives however, in the three years I've owned this machine it has had two errors, and both times it needed someone to come for a service. The first was covered under the 2 year warranty it was an issue with the hose that needed… Read more

replacing. The second error occurred just under three years and outside of the warranty period. Bosch has excellent customer service and they did get me to try a few things to rectify the issue. The cycle would continue and not stop, the repair is booked in three days time and will cost $185 with a further $11 for every 6 minutes. This is not a good sign of things to come. My old Electrolux washing machine was going on 12 years. Quite disappointing for an expensive washing machine

Thankfully I got the extended warranty – I am very glad I got the extended warranty with this machine. I have had to replace the water pump and the water inlet valve in the past 12 months. This was a big purchase for me and was supposed to be a long term investment. Instead I’m looking at buying another Machine after just 5 years. ( I will use this until it dies ) I am so disappointed… Read more

and urge others not to buy this machine. If you do, spend the extra and get the extended warranty. You will almost certainly need it at the 4 year mark.

Until it broke down, I have to say I was happy with the overall performance of the machine.

Worst Customer Service Ever -Water leaks Design issue just after 1 month – I had brought Bosch Serie 8 WAW28460AU washer just 1 month ago. After 6 washes the water started leaking and it has flooded my laundry. The product has clearly failed ,it has design issues and material used is not of good quality . I had followed the instructions as per their manual even after taking extra care to ensure to operate the way they… Read more

indicated,it failed . When reported, the customer service is pathetic. They dont care about their customers. They turn a blind eye to customer issues, they just say you have used incorrectly without even sending a technician to check why the water is leaking. I had put normal woollen clothes for wash, the material in the door as come off for no fault of mine . My old fisher and paykel washer was very good . it was still in a good condition when i gave away. Customer service guys were very awful. They just dictate to agree to their terms. They honestly dont care about their customer nor they really want to look at their product issues . I am still waiting for the issue to be resolved. Mistake i made was that i just went with the reviews on appliances.com.au please check what is covered in the warranty. My sincere advice is avoid buying bosch product or you get extra warranty on the machine which covers for all the repairs. Else you will be in trouble paying heaps of money for their repairs. They ensure they are covered by defining terms in the warranty which gives customers no options but to suffer for the decision made to purchase their product.

Not worth a buy – The machine keeps given repair bill every year. I have brought this machine from The Good Guys in year 2017. After three year this machine starts giving error 18 which is a blockage indication. The machine pump will stop if the hair is blocking the pump. A consumer goods from brand like Bosch should expect to be trouble free. This brand is behaving like a cheap brand in the market. I won't buy this machine next time. Show details

It's a good machine but has some flaws – This machine is not suited to anyone who is connected to tank water. The cycles seem to have many many water in and out points. This means your tank pump is going on and off way to much. If I left my machine attached to rain water I would have burned out my new water pump. It also has an odd time delay where you ha e to select the finsh time and… Read more

it only works in 1 hour increments. So you can't just tell it to start at 10pm for example and do whatever cycle you select. You have to calculate the end time from when you want to set it up and then add the wash time. It's just an unusual way of setting the dealy

Over Rated – I bought this based on reviews & being made in Germany, and my Samsung not lasting too long. Got to say I'm disappointed. While it says 8kg - it doesn't handle even close to that well at all. You probably want to go up 2kg on what is says if you need an 8kg wash, especially if you want to wash anything heavy. - which makes Bosch super pricey. … Read more

If you are a big or tall guy, one pair of jeans is going to defeat the spin cycle often - as it seems it can't handle the balance of something that heavy if the rest of the load is t-shirts, tops etc. So it ends up spinning at half the pace and you pull out the load that is super heavy in comparison to my last machine.

Cleaning is nice enough, though might be slightly tougher on clothes than my last machine. Drum is smaller than others claiming 8kg. It is annoying the 'mixed cycle' is not the default option and you have to twist the dial halfway round and push another button just to do a basic 1 hr wash. Why wouldn't 'Daily Wash' be the default?? Not having a spin-only cycle is ridiculous - especially as it's what I often need given it doesn't work well in the first place and I want to take the jeans out and redo the rest.

Noise is fine, quiet enough if it's working well - lots of beeping as it struggles to deal with 7kg of wash though. TBH if I could swap it out for something else, I would. Guess I've got this for 8 years though. It better last that long for the price.

Seal broken after less than 18 months – Edit to add: It was fixed under warranty without even asking, maybe policy has changed or maybe the complaints have added up? Still seems like the original rubber is dodgy. Original: Our last washer went strong for a decade - only replaced it as a package deal with a new condenser dryer. Maybe 15-16 months of use and the rubber door seal gasket… Read more

has disintegrated. Wish I'd read these reviews before buying or booking the "warranty" repair. Clearly a faulty part, bad manufacturing, terrible warranty if their own bad work isn't covered, disgusting practice from a big brand like Bosch.

Great washing machine but didn't last long – We have had this washing machine for around 5-6 years and we love it. We are an active young family of five that generally does three to five washes weekly. The machine cleans very well and does a great job (it's whisper-quiet too). Unfortunately, an error message popped up recently (Error code 1 - faulty door latch). We had Bosch service… Read more

come out (some random third party, they were nice enough and polite). They told us the error code they were seeing was for the power module (we had not seen that error before). They then pulled the IDOS drawer out of the machine, cleaned it, and put it back in and it started throwing two new error codes about the drawer unit they'd just removed (the bosch intelligent detergent system).

The quote to fix the appliance with the IDOS and power module is $1100 + the $150 call-out fee (Sadly we only found the receipt with our extended warranty after they'd left).

We can pick up the same BOSCH Series 8 washing machine brand new for $995 at Good Guys. Our previous Whirlpool $500 washing machine lasted for 10+ years, a bit disappointed when you pay $1250 and the device lasts for half the duration of a cheaper model. Seems a waste too, to scrap a unit when it still looks as new as the day we bought it.

Not fulfilling work to a basic standard – I bought this 3 years ago and has tried to refrain me from writing a bad review, until today. Pros: - Brand name Cons: - Leaves detergent residue on the door side every time I finish a wash. I have always had to ignore this, or re-run another cycle to get all the residue washed away. The washing machine tries to save water or whatever reason that… Read more

it tends to push early non dissolved detergent/softener to the side at the front side (I use liquid detergent/softener, as well as the liquid capsule, both have issues), but later the water would never fill enough to clean them up. This is the area clothes do not reach, but it will absorb back to clothes when you take them out of the washing machine after wash. - There is no 30 minute cycle, instead the 15 minute cycles runs on low speed spin which leave your clothes both dirty and wet. This is just bad. I had a Samsung, an LG, and a Fisher & Paykel before and none of them performed this badly. I bought a Bosch because a friend says their build quality is good (which, I cannot verify after comparing with others) but with the basic job not fulfilling, this is the first and last white goods I would ever buy from Bosch.