CareSuper

Been a with this company for many years where it's changed names a few times now. Definitely feel disadvantaged and have felt the discrimination of my insurance rejected because my weight and height. Get this, I'm 176cm and 71kg 33 years old male Healthy as even showing a 6 pack. That's a super healthy weight, yet I must be to fat to get insurance I say very poor outcome to reject person insurance

My husband who is legally blind contacted Care Super needing help with his pin number. Shelly customer service agent was most helpful friendly and patient with my husband spending 20 minutes going over all the details. Shelly also pointed out the features on your app for people who are vision impaired. We have found this resource very helpful. Congratulations Care Super the app very useful tool

No one gets back to you. Despite several complaints and emails, I only get a response to one question I ask out of 4 on the same email. Staff have ignored my requests for a call back. They dont seem interested in helping the customer at all, just $$$. They say not for profit i call out All super funds on this. Completely disappointed in their… Read more

behaviour and lack of ability to answer questions or get back to you in a timely manner. 1.98% on fixed growth investment, you can get a better deal at the bank. I apparently I made a grand profit of $256 from July to now, what a joke

Are there any other super companies out there that only allow you to send your money to them by cheque and only with the super fund name on the cheque accompanied by a paper form? So compared to my Aware super fund that is $7.55 for registered post,… Read more

$12.50 for a bank cheque, the delay for post to Tasmania and the money going to them not my account. Money is straight out of your bank account once the check drawn. Don't forget if you want to put that all into the one income stream, that will be another form. 2 to 3;weeks of lost interest plus the cost. What a primative joke. If any aspect of a form is corrected and signed at the correction, they will refuse to process it. Even a will can have initialled alterations. Company procedures are a joke. Our bank was close to refusing to write the check and strongly advised we did not pay them in this way as it should have been written to our account not them. No choice.

Value – Under the merger, Spirit Super's professional customer service team has come across. Joe Hala is an advisor who understands your personal immediate and longer term needs. Show reply

Retirement financial advice was invaluable! – My husband and I are nearing retirement and took advantage of the free Financial Advisor session on offer. We had a Zoom appointment with Nick for over an hour and found him very informative and helpful. He explained how we could make the most of our super to ensure we had a comfortable income in our retirement, and also how to minimise any costs.… Read more

We proceeded to the next step of him preparing a personalised plan, money well spent! It was a step by step document which clearly outlined each step of the process to follow. My husband is with a different Super fund but CARE took care of all his documentation and liaising with his fund. Communication was clear and Nick or one of his offsiders were always available to answer any queries we had. I now feel confident that our financial future is secure and we know exactly how much we have to live off to enjoy our retirement. For anyone close to retiring, I would highly recommend taking advantage of the free service on offer.

No bad experiences - ever – I've been a member for the past 5 years. They were incredibly helpful and friendly when I signed up, explained things to me in simple to understand terms to help me know what I was getting with my super and haven't ever had a problem since. Just today I had to call to get some information about changing to a new employer and get some of my… Read more ·  1

questions answered and the service I received was great. I was only waiting for 2 min or less. The lady I spoke with, took my details and then even went to the ATO website to find the form that I was trying to fill in and helped me each step of the way. I call that going above and beyond normal "read-from-a-script" help!

I know that my issue isn't as complex as maybe some other people or as involved, but I think it's important to state the positive as well as the negative when/where possible. For me, CareSuper is the right choice and I hope I always get the level of service and kindness that I received today.

Awful and further proof insurance companies are vultures. Same scenario as many other 1 star reviews. Sister passed away and they will not release HER funds. Resubmit paperwork blah blah blah. Do they not understand people are already experiencing enough grief losing a loved one and they want to hold on to money that isn’t theirs. Cruel and… Read more

heartless.

Also agree about funds dwindling. Can’t believe this is legal.

Yet how easy was it for people to pull super out during Covid.

The worst customer service I have ever experienced. You send in completed forms and receive an email back saying they have received the documentation and then they do absolutely nothing. They dont implement what you request, they dont get back to you, nothing. What is wrong with CareSuper? Why do management, staff and the Directors get paid?

Signed correct forms for total withdrawal, recurved notification from care super that request was processed and funds transferred to bank. Funds did not arrive, checked with bank, no history of fund deposit. Checked numbers on forms, correct numbers. Rang care super and told “an investigation is underway” I WANT MY MONEY NOW!!!!!!!! Otherwise my next call will be to APRA.

Absolutely terrible company to deal with. They have taken 6 months so far to do a beneficiary benefit claim. Hesta super completed within 4 weeks with exact same information provided. They do not call you back when promising call backs. They don't respond to emails and when they do its 2-3 weeks later with 1 sentence answers. No updates provided… Read more

unless we call and ask, When calling its always the same thing "its with the team it will be very soon" but very soon has now been 6 months

Such poor service for a company called care super.

Lodged the early withdrawal/closure of account forms on 19/5/25 due to TPD from a car accident. Fast forward to 30/5/25 and still nothing. Called multiple times waited on excessive hold every time for no updates at all and excuses. Emailed multiple times and they have all been ignored until I lodged a complaint through them and even that process… Read more

is a joke. 45 DAYS TO REVIEW A COMPLAINT?? SERIOUSLY?? I urge anyone thinking of joining care not to, and everyone already here to leave because these guys don't CARE at all. There are many people on this page in the exact same position as me and I urge them to lodge a complaint with AFCA like its already been suggested by someone else here. I will be. DO BETTER CARE!!!!! SHOW PEOPLE YOU ACTUALLY DO CARE!!!

DIO new platform is so bad. I hate it with a passion. I cannot put in any sell order that is like more than 5% away from current price or even more than one order for same stock at one time. The platform we had before was better, even with higher brokerage, I am not impressed, not being able to put in a trade order until nearly at the same as current price is causing me a lot of grief.

I agree with some other reviewers, since the merger the performance of my fund is terrible. Am fully aware of ups and downs, but shares go down and my super goes down… shares jump by 1% and my super goes down. Am looking to jump as soon as find a good replacement.

Since the merger with spirit super I can’t see any positive changes to my retirement super. Instead it’s a bit like the old Coles ad,down,down,down. Maybe they need to find good investment advisors .

Avoid like the plague – This mob are hopeless. I requested to transfer my money out of Care Super to a different fund. They are legally obligated to do so within 3 days. A week later I get told I need to personally go and sell the shares I have in the Direct investment option and then manually transfer the funds back to the main super account... I do my part... nothing… Read more

happens... I call a week later, and I'm told I've done all I need to... Guess what.... another week has passed and now there's more for me to do... They are either completely incompetent or deliberately trying to stop me moving my money.

No regard for employers – The brains behind Caresuper thought it would be a good idea not to accept payments from employers on the last week of the quarterly payment deadline. I could not pay one of my employees superannuation because of this and had to pay a large superannuation guarantee charge fine from the ATO. I had zero prior warning of this from Caresuper. Why… Read more

would they think doing the merger with spirit super this week was a good idea? Fortunately my employee has decided to leave for a better super fund so I won't have to deal with these people again.

Absolutely nothing caring about this company. Don't let the name fool you – My brother passed 6 months ago. my 89 year old Mother is trying to claim his death benefit. They were sent all the documents certified and signed by a JP in July, They just keep on requesting the same documents over and over. Anything to not make a payment it would seem. Worst company ever. Don't count on them when needed.

Hopeless and misleading – Cannot rate this company more lowly. When i was with Spirit i was confident of retiring and accessing my super and all the advice i received over the years was spot on. But now it comes to having made an application to access my funds, this merged company has failed miserably. Cannot meet the timeframes i was given for payment, provided a letter… Read more

saying my request was processed and payment made and payment still has not been paid , and now to top it off i see my balance is falling despite being invested in medium risk activity. Hopeless. Change your fund while you can.

Liars – What a disgusting company, I am waiting on compassionate super release and have been told 3 times the money has been released. I have now just found out they have not released it because of a merger they are going through and know one can give me an accurate answer I have delayed my operation twice now. These liars should be ashamed of themselves

Caresuper non compliant anymore – I've been a loyal CareSuper member for 25 years, but recent changes have been incredibly disappointing. CareSuper is currently merging with another super fund, and my employer informed me that my contributions were bounced back because CareSuper is no longer compliant with ATO requirements. I called CareSuper twice seeking help, but both times… Read more

they hung up on me, which is shocking and unacceptable in 2024.

According to AFCA guidelines, they should have sent me an exit statement and contacted my employer, but this hasn't happened. I've filed a complaint with AFCA, and I encourage anyone else facing similar issues to do the same. CareSuper needs to step up and fulfill its responsibilities to its members."

#Don't CareSuper – I regret choosing CareSuper. Their team is utterly unhelpful, causing unnecessary stress and anxiety. They consistently provide incorrect information, leaving me frustrated. It feels intentional. Avoid at all costs! #Don't CareSuper

Poor systems and ability – This is the 3rd time I have need to access my accessible funds and 2 weeks down the track they always say they haven’t received my identity documents? Uploaded to portal and emailed then sent each doc by email separately to admin, resolution team and complaints with no response! So back to http://www.afca.org.au/make-a-complaint to get them pushing for me! What a joke!

Unethical & Unprofessional at best – They hide behind their own internal process bureaucracy, with exceptionally poorly trained & incompetent staff who demonstrate just how DON'TCareSuper think and feel about members. I got the very very distinct impression, they believe my employer contributed superannuation was "Their funds/money" and made me jump through countless hoops of fire in… Read more

order for them to transfer to my SMSF. Incredibly slow and difficult organisation to deal with, despite have full ATO clearance/validation and even the ATO supplied SuperStream code to complete my fund transfer. In all my years, I have never experienced an orgnasisation as HIGHLY UNETHICAL as #WEDONTCAREsuper. If I could give a rating of -5, I would.

WORST EVER- KEEP AWAY - CARE SUPER NEED TO STOP OPERATING – This is the worst super fund. I don't know how these guys are still operating. CARE SUPER YOU NEED TO BE LOOKED INTO. Just look at all these bad reviews after bad reviews. Disgusting service. My employer put down the wrong birthdate so when I called them up to check my balance and set up log in they said I have to email in my documents before they… Read more

can do anything. After emailing them my documents and 2 weeks later I called them up to see what's going on and they said oops sorry no you can ask your employer to correct your information from their end. My employer updated my information and when I called them up they said no, sorry you have to fill in change of information form, then send post it in along with your jp signed documents. Care super are deliberately putting down wrong details to make it hard for people to transfer/ leave them.

IF YOU ARE WITH CARE SUPER PLEASE TRANSFER TO ANOTHER SUPERFUND. I got all my co-workers to transfer to other super funds. These guys are sneaky asf.

CARE SUPER, STOP TRYING TO STALL AND HOLD ONTO PEOPLES SUPER. I AM ON A MISSION TO MAKESURE YOU LOSE A GREAT NUMBER OF CUSTOMERS. TOO MANY PEOPLE WITH SIMILAR COMPLAINTS.

Awful! – After numerous calls and emails over the past years to have the spelling of my name corrected, which would be an administrative error on care supers end, I finally gave in and sent off verified forms to have this fixed ( I never understood why I had to do all the paperwork and running around when its way typo.. none of which was my fault!!) to… Read more

then be told that I put the DOB in the wrong date Section. My error.. but come on! I feel like care super are now just playing games.

If I could rate less than one star, I would – Where does one start? I was with them for 5 years until last May. A few years ago I had a divorce settlement rollover that wasn't coming through. To sort it out I spent hours on calls over several months to CareSuper's offshore call centre repeatedly explaining my story only to be told there was nothing happening. When CareSuper worked it out and… Read more

finally tried contacting me, I received their email amongst a plethora of their promotional junk emails while on a month long trip overseas. I'd archived it. When eventually a human from their Australian office emailed me, I was berated rather than receive any apology. I had to circumvent them in the end to get the money.

Early last year I emailed a small enquiry and heard nothing back for ages. I followed it up with an email saying that if I didn't hear back within 14 days, I'd close my account and go elsewhere. Which, more than 14 days later, I did. Even got a standard ‘Why did you leave’ email!

Unfortunately, I've just discovered that my employers accountants have mistakenly continued paying CareSuper. The accountants tell me that usually, if a super account has been closed, a payment will bounce back to them. It seems that CareSuper is the only fund that takes the money and reopens an account, which has happened here. They will have been charging fees, I'm yet to discover if they've signed me up for insurance as well. My worst nightmare! I have to deal with this hopeless bunch to try and get my super back, and it isn’t going to be as simple as a search and rollover function. From my experience and others here, I expect a lot of brain damage trying to extract my money back.

I urge anyone who has experienced issues with CareSuper to lodge a complaint with the relevant regulatory bodies, then take your super elsewhere.