Chris Bell & Bells Removals

We would never ever recommend this company to anybody. Incompetent rude inexperienced staff, plus two small trucks for a house load of furniture lead to a disastrous outcome. Just don’t go there, very unprofessional company. NO STARS!!!!!

Bells moved my furniture from Tasmania to country Victoria much soner than I'd thought. They had to pick up from 2 close by addresses in Tas and all went vety smoothly. I went overseas shortly after the delivery and I (mistakenly) thought part of a… Read more

bed hadn't been delivered and rendered the bed unuseable I left a friend yo sort it out with Bells who were very patient and professional. I was totally embarassed to find, on my return, the piece of the bed had been delivered. I can't reccommend Bells highly enough.

Faultless storage and delivery service – My household goods were in storage for two years instead of the anticipated 9 months. Today my household goods were delivered - everything was in great condition - there was no damage and the delivery team were exceptional. Hardworking, courteous, careful and efficient. I can't thank them enough for a job so well done. I would not bother getting quotes from anywhere else and I highly recommend Bells Removals and storage.

Removal Tas to Nth QLD – We can highly recommend Chris Bell Removals. They moved our household furniture from Tas to North QLD in Feb/March 2022. Bells and their Australian Movers Group affiliate in Townsville (A & R Removals) are excellent, easy to communicate with and very customer focused in our experience. No damage or marks to anything. No mould even though in… Read more

storage in tropical Townsville for around 4 months. Timely and efficient, careful storage and delivery to our new home. We highly recommend Chris Bell Removals for anyone in Tas or moving there. Chris came and quoted personally. Pricing was good with only minimal variation due to increase in actual quantity at uplift. Use of rail from Melbourne to Nth QLD is very efficient and secure as the same container loaded in Tas is what arrived at our new home in Nth QLD.

Above & Beyond! – Chris Bell organized our move from Tasmania to Queensland and we were blown away with his excellent customer service and going above and beyond for us. I was heavily pregnant at the time of our move and with Covid-19 and March 2021 floods there were understandable delays with the delivery. Chris Bell and his team were kind and clear in their… Read more ·  1

communication and helped us best navigate these delays in time for the birth of our son. They made a very stressful time easier and we are thankful for exceeding expectations and 'making it happen'! Highly recommend.

AVOID AT ALL COST – Firstly they damaged walls and tiles at our house whilst removing our belongings - all of which required professional repairers. Secondly I caught one of the men smoking in our container whilst loading our furniture. Totally outraged the owner offered to spray our belongings, once they arrived in Tasmania, with a chemical that was used by the Fire… Read more

Services to use in a house that had smoke damage, which they did. However they did not use any desiccants to absorb any moisture so whilst our belongings sat in their storage facilities our belongings grew mould - expensive antiques, clothes, leather items and much much more. Upon receiving our belongings, some of which they forgot to deliver, not only was there so much mould but an incredible amount of damage from their incompetent attempts at wrapping our items. We have lost so many of our beloved items due to their unprofessional work standards. Yes we had insurance, but we are still battling to get our claim finalised due to Bells purposely withholding their payment of excess liability to the insurance company, who wont pay us until Bells pays them this excess. This process is still ongoing after TWO YEARS and no closer to having this finalised. We are still living with the mouldy items due to the claim still be outstanding. Chris Bell, when this started, would not even have the decency to take any of my calls and nor has he ever apologised for the totally disrespectful and unprofessional behaviour from himself and his crew . I could not stress more fiercely that do NOT engage in the services of Bells - you run the very real risk of receiving the most expensive mistake of your life.

Read more at: https://www.mymovingreviews.com/movers/bells-removals-and-storage-1607#311220

VERY Disappointed , No Care Taken – Chris Bell was full of promises. Guys turned up at our home in TAS, to move our furniture to NSW. We had packed everything in boxes except for the 75in TV, and Oil paintings. These they would pack themselves. Tv in its own tv box and pictures in there’s. Then off to storage. When it all arrived in NSW, which was after a few calls as it was hard to… Read more

get an answer when it would turn up. The TV And the paintings had been shoved into the same tv box which was bursting. On opening , the 75in tv was smashed, one picture was broken. So much for taking care as promised. As the removal people unloaded the truck they ticked off the boxes on their list and asked where we wanted them put. Seemed ok. They ticked all boxes and gave me the list. Not till later, I realised four boxes were missing. They were clever, I think they knew, probably dropped off at another home. I did phone Chris Bell later to let him know, they could have an idea where they were. He said he would look into it. Never heard a word . Very Disappointed. Very poor Service. Could not recommend them at all.

Destroyed valuable furniture – The service I have received by Bells has been an absolute disgrace. After a history of 4 years and paying many 1000s in costs we had a very simple moving job to be done. The team turned up at our house with the goods that they had had in storage and proceeded to practically destroy 2 expensive light blue sofas with black handprints all over them… Read more

and an embedded black rubber stain from dropping the sofa onto the wheel and the driveway. They enlisted a really good furniture cleaner who did everything in his power to clean the sofas and still couldn’t get the embedded stains out. Since then they have evaded paying the furniture cleaner and tried to shift the blame to him. He has been accused by Bells as being unprofessional after having spent countless efforts to get paid for what he did. The team that did our move were filthy dirty and incompetent and should never have been in control of expensive furniture. Avoid Bells at all costs. Use companies who are honest and work professionally or be prepared for damaged goods and no ownership of the issues.

Not Happy – Quoted 1hour $154 plus access fee charged 2hour $308 plus access fee whole job took 45 minutes start to delivery.. was looking at long term storage.. not now.. not happy..

A helpful, short-notice Piano removal – We needed to organise for a piano to be collected - which could not be got into the place we were moving into. It had to be left sitting in a car-port, and needed to be got back to family instead. In the busy lead-up to Christmas, it was not clear when and how this could be done, but Bells arranged for it to be collected at short notice before… Read more

Christmas, stored over Christmas-New Year (at no extra cost), and delivered in early Jan. All flowed very efficiently and helpfully.

A good choice – Had to quickly vacate a three bedroom rental property. Bell's removals provided a prompt and professional service. Price point was acceptable and communication was pretty good too. Various circumstances changed during the move and Chris quickly adapted and provided excellent advice and alternatives when I found myself unable to store my furniture straight away. I will soon be re-employing Bell's removals to assist with further removals.

Thoroughly recommend – We chose Bells for our move because during the free quote, Chris was the only person who explained the insurance to us for our 3 bedroom house move. Communication was excellent and when they thought they would be slightly late they called to let us know. Paul was in charge of moving our items into storage and he was excellent. He knew exactly what… Read more

we needed and was so patient with us when we were a bit flustered about the whole move. We would recommend Bells to all of our friends and family and would have no hesitation in using their services again.

Great price and reliable, careful movers – We were very happy with the home moving job Bells did for us. It included a piano and we have stairs, but they were very careful and efficient. Great price, easy to deal with, and the removalists were pros.

Unprofessional company – I can not rate bells removals low enough in terms of communication. This is the most unprofessional company I have ever dealt with. The sad thing is that I specifically chose bells removals for my move from Queensland to tasmania to support a local tasmanian business. My complaint and bad review is not because it took over two months for my… Read more

furniture to arrive, or with the way in which my items were handled, my horrible experience and warning to others is entirely due to the communication from bells removals, in particular Chris bell. I was emailed that my furniture would arrive in tasmania on Wednesday 17 June 2020. On the morning 17 june I called bells removals to confirm what time I should expect the furniture. I was told that my items would not arrive this day as the truck had been in an accident in nsw. Chris bell claimed that they didn’t know anything further. When I asked why I had not been advised that the furniture would not arrive by the date scheduled, i was told that bells removals were going to contact me that day. I later found out via media article that the truck had been in the accident on Monday. So bells removals did not contact me on Tuesday or Wednesday to tell me that my furniture would not be arriving. It went down hill from there. No one from bells removals would contact me for a status update even when I asked them to, so I called them every second day until Chris bells verbal abuse during one conversation was so distressing that from that point on I spoke to the police in nsw who kept me updated. How a company such as this can remain in business with such appalling unprofessional communication is beyond me, not to mention the verbal abuse that Chris bell clearly feels is appropriate when speaking to a client. In my career dealing with clients openly and keeping them updated is paramount. Regardless of whether there is a change in status of their matter or not. You contact them to let them know that you have not forgotten them and they are important. No exceptions.

Nothing was a problem for Bells Moving & Storage – I have used Chris Bells Moving and Storage several times over 30 years. Bells is a long standing Tasmanian company in the removal industry. They happily assist with your moves intra and interstate. All our furniture was wrapped in transport blankets. The men were efficient, strong and courteous, they observed all current COVID-19 health… Read more

requirements. Chris Bell and his team at Bells Moving and Storage have the facilities, experience and pricing to satisfy your needs. Thank you for making challenging times, stress free. Communication was a big plus, they listened to my needs and totally carried them through. (If you ever visit their Huntingfield Tas facilities, ring the desk bell OMG what a beauty). Michael Picone March 2020

Excellent move from Tas to Darwin – Bells did an amazing job moving our stuff from our two bedroom home from Tas to Darwin. There weren't any issues and they were friendly and helpful. Thank you Bells. Show reply

The worst move I have ever had!! – I have utilised several different removalist companies at least half a dozen times being an ex-serviceman and have never had an issue prior to using Bells. I unfortunately chose the wrong company to return back to my home town... Bells are by far the worst company I have dealt with. Initially chose Bells based on 10+ year old recommendations. The… Read more

company is definitely not what it previously once was.

Early in the piece Bells communication was lacking, with poor correspondence and unanswered questions.

Bells utilised a partnering company to pick up our goods from NSW which was all good.

1st problem was Bells underestimated the amount of goods we had, after we wrote an insurance sheet out with every item we had. No one came out to assess the quantity required. Bells were blas about the whole situation. Every other removal company I have dealt with have had someone come out and calculate both quantity and value of items.

2nd problem - The NSW partner were instructed by Bells to not bring any storage boxes and our items would be ready and packed by owner - despite us paying for the packing service which was a requirement of the insurance we purchased through Bells. On the morning of the removal I had to race out to buy 20+ boxes for all our goods... Not what you want to be doing when your whole house is getting packed.

3rd problem - Bells invoice came they tried to charge me for the boxes that they didn't deliver. Obviously, I refused to pay until they amended it. After several contacts for an amended copy, it didn't get sent, so I waited. A couple months later I received an angry email telling me I had to pay the invoice immediately, they resent the same copy which still charged the boxes they never delivered. I responded and they were adamant they had sent the correct invoice 2 months prior. They never sent it. I finally got the right invoice, I paid immediately.

4th problem I request down-lift and am informed of a charge to get my items out of their storage facility to my new house. They had hidden this fee in a note section in the original invoice and never mentioned the fee to me (Bells said the invoice was for uplift, store and down-lift). Also never mentioned the fee to deliver on a Saturday (I believe its $650 for anyone wondering).

5th problem - Once the date was booked they never confirmed that everything was going as scheduled, I had to call them 2 days prior to ensure that they were still coming. The only correspondence I received was invoices.

6th problem - Goods arrived for down-lift, removalists were very good and professional, very careful when bringing items out of the truck. There were however a few items that were damaged. Never try to claim damaged items back on the insurance, in fact don't get the insurance as they make you jump through hoops to try and receive any compensation. Within days of down-lift I informed the Bells office that I had damaged items, even sent items numbers and photos of the damage... I received no answers. A few days later I emailed every contact I had from Bells and finally received an email saying a member of their team was working on it and I will receive an update. I wait a week. I have received no update so I send an email again asking what the problem is and how to continue with my claim. I receive an email back stating that same member of the team was going to get back to me, I receive nothing. One more week later I sent another email demanding answers. After all this time they send an email telling me to fill out a form which is due from us within 30 days of down-lift. I SHOULD HAVE RECEIVED THIS FORM INSTANTLY after I had an issue. It took this long just to receive this form, I can't imagine the effort I will have to go through once I put the form in...

Your terrible customer service has defeated me. I rather tell people looking for a good removalist company my story than claim back the $1500 worth of damage.

For the fussiest of movers! – Very satisfied with my removal with Bells. Friendly & considerate staff who took the stress right out of my interstate move! The knowledge of staff and their dedication to providing a high standard of customer service was evident at all times. Staff were knowledgeable and took their job seriously, treating my belongings with the upmost respect at… Read more

all times. I was truly amazed by the expertise of the staff, I didnt realise how much thought, planning & consideration goes into a move, until I witnessed Bells in action! From the fussiest of ladies, I would highly recommend Bells to the most fastidious of movers!

Fantastic service from start to finish – We only had a 3m x 3m storage unit in country QLD to move to our new home in Tassie. But in this storage unit were our most precious possessions, so getting the right removalists who would treat our load with care was paramount. Bells came in with an excellent quote, as they already had a van up in QLD after another job, so we chose them. From the… Read more ·  1

girl we deal with in the office to the chaps who did the collection and delivery we were impressed, friendly whilst professional and efficient are the words I would use to describe them. I would recommend Bells without hesitation.

Second largest interstate successful move for me using Chris Bell Removals... fabulous company to deal with! – Hello I used the services of Chris Bell twenty years ago from Hobart to Sydney. Last week I reversed it - Sydney to Hobart ... can’t speak more highly of the service from the Hobart office and the removal guys in Sydney were fabulous and the guys in Hobart. If you ever want to trust a company with your possessions then I recommend Chris Bell Removals.. Regards Robyn Ketchell

Really good service all around – We moved a three bedroom house worth of belongings to Bruny Island in August 2019. The truck arrived on time and the employees were professional and knew their stuff. The move went well. I'd recommend Bells for your removalist jobs. Show reply

Great service - until there was damage – Very pleased with the team at Bells. Chris was great providing the quote and also when we reconfirmed our order. The removal team were very good. They took great care and attention. Happy to recommend them, in fact, we already have to our neighbour. N.B. The above survey comments were made prior to leaving Hobart. That was OK until the goods… Read more

arrived damaged and the 'team' at Bells did everything in their power to obstruct and squirm their way out of paying for the repair. Also, we were hit with extra costs the day before delivery because we were moving into a high rise ( something which Bells were fully aware of prior to the move).

Wonderful team at Bells Removals – Thanks so much to Chris and team for all that they did to make things go so smoothly for us when we moved house. The whole team were polite, efficient and easy to deal with. Show reply

House Removal Long Distance – Chris Bell when quoting on our removal we found very friendly, so we chose to go with Bells and not go for a second quote. The four Removalist were extremely friendly, polite and professional. They wrapped everything very well and nothing got damaged or broken. A Stress Free move for us. We recommend Bells and would use them again.

Yet another bad Bells experience – We moved a house load of furniture and personal effects from Qld to Tas. The moving guys were great - on time, polite, friendly, professional. The goods were delivered 0n time, but with a very expensive leather sofa damaged - affected by weather exposure or rained on!! We also are sure smaller items we packed never arrived eg a brass plant stand… Read more

and terracotta pot. After over 8 mths we have had to go to Consumer Affairs. Even after we told Bells that’s what we are doing, and they promised action, still no follow up. The sofa remains damaged. The sofa repairer visited once, finally, months ago. He tested a product that seemed to work. We have not been able to get him back or get Bells to respond or take action. 1. Do not bother with their insurance. It is an expensive rort. 2. Spend the money instead on the company that truly carries your items in one truck, from door to door, not Bells who use multiple trucks and storage.

Great company to deal with and great Removalists – This is the third time I have used Chris Bell & Bells Removals and each time I have been very satisfied with their service and with the Removalists that do the actual moving of my items.

Perhaps not 'perfect' but always aiming to be so!3 – 3 brim house, moved 4 kms to our new St Ann's Living home. Done over the June long weekend, packing on Thursday! Load on Friday, and unloading on the Tuesday afternoon ( settlement on at 12noon) finishing at 5pm. All done with efficiency and a minimum of fuss by the cheerful staff.