Kent Removals & Storage

Original meeting and quote with Mark in Hobart was great. Communication was very good. Disappointed with uplift from Hobart to Launceston. Unfortunately I was not there to supervise but they were instructed to pack and remove everything. They seemed unaware that packing had been included in the quote. They said they tried to contact me but there… Read more

were no missed calls or messages. Most of the boxes were not labelled so it was a bit of a guessing game for myself and the two guys at this end as to what room they belonged in. These two guys went above and beyond. The Hobart crew left quite a large number of items behind. Most annoyingly two tv remotes which I had to replace and a vacuum cleaner. Thankfully Mark returned and removed everything that was left behind. These items arrived almost 3 weeks after my move. The Launceston guys were extremely helpful and friendly again with this delivery. The tv remotes were there but no vacuum cleaner. Why the TV remotes weren’t packed with TV’s still beggars belief. Mark is currently following up and the search is still on for the missing vacuum cleaner. To say I’m unhappy with the service from Hobart apart from Mark would be an understatement. Unlike their Launceston counterparts.

Tiago and Hugo were amazing and so helpful, everything is in perfect condition and they worked very hard going up and down those stairs! Very grateful and definitely recommend their services Show details

I received a written quote. They moved me in last Friday. At that time they told me that half my furniture was still in Sydney. They had damaged some items of furniture and wasn't given the option to claim for that damage. It has now been over a week. I have rang and messaged numerous times and I have received no phone calls or messages as to when… Read more

I am getting the rest of my furniture. The guys that delivered my furniture at Kalkallo Vic were fantastic. Its a shame they work for a scrap and unprofessional company such as Kent. I did receive a phone call from Kent but it was them trying to get me to pay an extra $900 for excess goods. It was a written quote based on what the sales rep saw. I informed her that there was an extra bed and chest of drawers to be picked up from my sisters nearby and the quoter said that was fine. They wrote that extra payment off based on what I said. It was a written quote. It is a trap, unprofessional company and i wish I went with someone else.

This was a downsizing exercise from a 5 br house to a 3 Bed townhouse. The workers that did the move, a team of Sth Americans were brilliant, organised , hardworking and maintained a sense of humour , for what can be a stressful time, their use of… Read more

space and storing and stacking was a work of art. What caused us problems was that the estimator that quoted on the work made a couple of mistakes and that ended up costing us time and money. What further disappointed was that administration/head office accounts pretended to listen and then when they realised that they weren't going to convince me that I was mistaken, they pretented that I was abusive on the call and chose to hang up on me. When I rang back a senior manager came on the line and a similar process occurred, but this time that person said to me mate you can have that additional cost we billed you back, but you deal with moving what we left behind, you choose. I held back from posting this because I did not want to have the removalist team blamed for something that wasn't caused by them.

Amazing from having initial contact with Gillian Graham 5* and the packers Grahame and Phil were amazing to, they were all extremely supportive and respectful during the stressful time of moving. Highly recommend 5* Show details

Excellent removal by Bruce & Jeremy. They worked together very efficiently and we have no hesitation in recommending Kent Removals & Storage to friends & family. Show details

We were really fortunate to use a team from Kent to move from Toowoomba to Brisbane. The quote and booking was seamless, and management staff were great to deal with. Thales and his team were outstanding. Efficient, careful, respectful and responsive. Nothing was too hard. The move was particularly physical and challenging, yet they were… Read more

energetic, focused, and so kind. Great with kids and pets particularly. Kent beat the next quote by more than $6000 - and their moving team were the best I have ever encountered. Trucks and equipment were modern and well-maintained. I strongly recommend using Kent.

Very disappointing experience with Kent, unfortunately. The initial booking was handled promptly and in a professional manner, but I was informed after making payment and signing the agreement that my booking could not be carried out as per my request. The Operations team phoned to inform me they couldn't do it, and offered another day - the… Read more

morning of our house sale settlement. In the end after much discussion I cancelled the booking and asked for a full refund. A very stressful and important time for my family was made so much worse by Kent Removals. No formal apology or accountability was offered by management. Never again.

I booked with Kent to move interstate from Brisbane to Melbourne. From a house to a house, single person's worth of items, requiring a 10 cubic metre container. Initially it was a pretty good experience. They sent someone over to assess the property and accurately catalogue the items being moved. The initial consultant seemed pretty switched on… Read more

and knowledgeable, and offered some good advice about how to pack my items.

The quoted price was reasonable, not the cheapest quote I had but not too far off, but they were also able to make the move work within a better timeframe. I also liked that the storage container would be brought directly the the house as to minimise handling of the items.

The actual removalists themselves ended up being the issue. They treated my items with very little care. Every box was labelled "this way up" but were just placed upside down at their convenience. Boxes that were marked fragile were treated no differently from any other item. When the boxes arrived many were crushed, or torn open, with dirt and dust inside. Items that didn't come in a box was bent out of shape. I had been told I was over cautious with the amount of bubble wrap, packing paper and packing peanuts I used but in the end it was probably the only thing that saved a few of my items.

The movers themselves on arrival noted the damage to some of the items, in particular a sideboard that was completely destroyed. They took photos of this themselves and told me that someone from Kent would be in contact with me soon to sort this out. Kent never contacted me. I sent a few emails, none of which received a reply. When I got through over the phone they told me that I only had until the next day to submit an insurance claim because I contacted them so late. This was difficult because I am currently interstate away from home for work, not able to properly assess, catalogue or photograph the complete array of damages. The insurance claim ended up being denied as with the damages I knew about/had been able to document 2 weeks ago, and could accurately gauge the costs or repair or replacement for didn't quite reach the excess threshold. The way the company seems to use the excess threshold is "this is how much damage we're allowed to do".

I found it all rather disappointing as I had other good quotes that were well reviewed, but Kent really won me over with their in-person assessment, but when the actual movers came they did none of the things he said they would in terms of actually looking after my property. Their communication after the fact has also been terrible. I just wish I had gone with a different company instead.

WARNING* Do not use kent storage to store your furniture in there container for long-term, they are happy to take your money and store it. But after 3 years you want to take it out of storage it takes forever to get out, waiting on quotes they quoted 2 different prices told me there was a busy period over the Christmas break, waited and.ended up being a lie and more expensive. Learn by this mistake.. Show details

Do not write a review after your initial furniture pick up. All might seem fine at this stage. Wfait until your furniture has been delivered for the full horror to be revealed. Issues with this company start with poor communication. You never know who is responsible for your move. You also cannot trust them to deliver on the promised day. It was… Read more

only after extensive chasing up on our part that the furniture was delivered from storage on the due date. Kent seemed to have forgotten all about it.

Actual delivery was late in the day and a very rushed job. While two of the crew were good, the third team member was careless or incompetent to say the least. Then the damage was revealed. An antique glass cabinet was extensively damaged, a buffet was chipped on one of the edges and a floor lamp was broken. These issues were reported by the delivery team but nothing happened from Kent. A further call to Kent by us revealed only silence.

All we got from their call centre was that we should have had insurance. Inurance should be agaist unforeseen events not against the company's negligence. A removals company has a responsibility to be careful and not outsource this to insurance for which the customer pays handsomely.

John and Ann

Kent removals were very professional and the team that moved us in : Jesse ,Liam and Hudson were quick and efficient .Its such a gruelling job but these guys were having a great time ..very relaxed and responsive to my requests ! Thank you Show details

Edith - Update - Insurance Claim Don't bother with them, terrible to deal with make promises they cant keep! If we could give a negative, trust me we would! We have had nothing but issues with Kent after explaining previous experiences with other removalists. We have had no follow up, as we were told this would happen. I guess they don't want to… Read more

address the issues we have had! We feel that they have washed their hands of us. Our initial quotation was done via video and the quote was grossly over priced, we have been refunded. Our expensive art was meant to be put in "Art Packs" didn't happen! We have various scratches all on our canvases. Our expensive one-off glass sculpture was packed with kitchenware, thank goodness I noticed this before they loaded it, to boot it wasn't wrapped properly either. They packed items that were not meant to be packed, which cased issued for us whilst waiting for our delivery which was a week and a half later. Our wine fridge had its door handle damaged, where it is unusable as it wont seal. Our couch has a huge dent in it, lampshades have been bent and you can see the lines in the shades. Our washing machine has been damaged, along with various other items. We have been ignored by Kent and it is truly a very disappointing experience. On a positive, Packing boxes were delivered promptly, and we were assured that the upload team would have plenty on them, as we ran out of boxes. We didn't have much left to pack, but they didn't! The upload team, we thought at the time were ok, we put up with swearing and putting down of the company. They thought that a company was paying for our move until they were told the opposite, this comes down to the care of our belongings. They asked for a review of their performance, we had decided to wait until we received our belongings, it will not be favourable. The way we have been spoken to has been terrible. In a nutshell don't bother with Kent.

Update, We are being ignored by the insurance department, to us they have taken our money in "Good Faith" and refuse to answer our emails!!! We live in Vic and gave us a contact for NSW its very poor service (in my opinion). Our next step is to contact consumer affairs, very very sad outcome.

They can’t even give the basics of pricing. A simple question like ‘how much is it to move good from Melbourne to Perth, per cubic meter?’ Was met with absolute confusion. I just don’t understand. It is a simple equation. M3 x cost per m3 = total. All I got was a ‘sorry, we don’t work like that’. Companies like this should result in regulatory investigations Show details

I contracted Kent to move furniture from Sydney to Noosaville Qld. I didn’t take insurance as there wasn’t a lot of stuff and between the insurance premium and the excess I would have had to spend over $1,000 before there was any benefit. However I didn’t account for incompetence. Truck arrived Monday this week but missing dining room table and 4… Read more

chairs as well as a courtyard table. In the last 3 days no one from Kent has called with an update. After emailing and calling the customer service team several times over the past few days I realise thats because they have no idea where the missing items are. The furniture is going into rental accommodation and I have just had to cancel a booking which is going to cost me $2,000. Kent were quick to advise that I can’t get any compensation as I didn’t take out the insurance. Apparently the contract to move the furniture is not binding if you don’t take out the insurance. They actually don’t have to deliver. Never again.

We paid over $16,000 for our interstate move with Kent and the service was far below what was promised. The team arrived two staff short, the delivery was chaotic, items from another client were brought into our home, nothing was checked off against the inventory, and beds/TVs/computer screens disassembled by Kent were not reassembled on arrival.… Read more

We also had to move a large portion of our belongings ourselves due to lack of staff.

The most concerning issue was receiving a completed and signed Inventory Condition Report later that afternoon - we never saw, reviewed, or authorised this signature. It even marked items as delivered in good condition that were not loaded and were damaged during uplift.

For the price we paid, this experience was extremely disappointing, and we will be escalating this further with ACT Fair Trading. I CANNOT recommend Kent Relocation Group based on our experience.

Sought a quote with Kent for interstate removal, original quote was around $4k, the received tax invoice for $12,500, clearly original quote was incorrect but I didn’t so much as receive an apology and no one would return my calls, just a series of terse emails. The whole move and experience with Kent has given me severe anxiety. Would never recommend them the lack of empathy and customer service was disgraceful. Show details

Got a quote to move from a three bed house to another three bed half an hour away. I also have quite a few plants. They booked in a quote session which turned out to be a scheduled video call where they asked to be shown exactly what was to be moved. At the end of that I got the quote: $7000 !!! On the video call they said they wouldn’t “charge… Read more

extra” to dissemble and assemble, and it wasn’t an option to skip that entirely. Nothing on the website to indicate they are a high cost premium option. Insanely expensive, time wasting and frankly quite personally invasive. Is there now a stored recording of all my stuff somewhere? Probably.

Don’t book Kent if you want economy - they only do premium moves for lazy people.

Goods went missing and they damaged our mobile Aircon. We moved from Melbourne to Sydney. The drivers turned up too early, and one of them was acting very suspiciously on the day. Later on when we got the goods delivered I discovered my PS5 was missing. The insurance is a scam and not worth claiming as the excess is so high. Awful communication… Read more

throughout and we had to pay so many in extra costs. An absolute rip off. This is a badly run company who lack both morals and ethics. Stay away from Kent.

Be wary if moving from Darwin to Perth Lost 1xcarton kitchen utensils Lost 1xwrought iron garden bench Given someone else's stained queen bed Make sure you fill in insurance papers within 2weeks given Took me two weeks to sort through my items once received Spent nearly $9000, first the move & storage Was paid a very minute amount for the Lost… Read more

carton, the rest they did not want to know about On the manifest make sure the removalists state colour of large items and items are clearly specific

I used Kent for a short move to the next suburb and I honestly wouldn’t use them again. It was just a 2-bedroom apartment to another 2-bedroom place, only me and my partner, so I expected it to be a pretty simple job. Instead, the whole thing dragged out to about 8 hours, which felt way too long for such a small local move, and the final bill came… Read more

in at around $2,500.

What bothered me most wasn’t just the time or the price, but the outcome. My washing machine was damaged during the move and the table they took apart and reassembled has never been the same – it wobbles every time we sit down. The two guys who came were polite enough and didn’t have a bad attitude, but they seemed quite inexperienced and not very organised, and it really showed in how the day went and how our things ended up.

Overall, I walked away really disappointed with the service and, based on my experience, I wouldn’t recommend Kent Movers.