Kinsman Kitchens

If I could give 0 stars, I would. The entire experience with Kinsman Kitchens was incredibly disappointing from start to finish. The design process felt rushed, and there was intense pressure to pay a deposit on the spot — once you do, you’re locked into months of stress and delays. We were originally told the kitchen would take 6–8 weeks. In… Read more

reality, it took almost 5 months. And that was from me calling , emailing and begging for answers!!

Throughout the process there were constant issues, poor communication, delays, and even a recall/replacement of doors. Customer service from the Central Coast office was especially frustrating and unhelpful. They refuse to talk over the phone only by an online portal with 1 sentence responses. I was tearing my hair out on the daily.

For a company associated with Freedom, we expected far better quality, accountability and customer care.

If you’re considering Kinsman or Freedom, do your research and think again

I have been very disappointed with Kinsman. My kitchen was installed in December 2025 but not completed until February 2026. In March 2026 I had a pest inspection and behind the dishwasher the pest controller found there was a hole in the wall… Read more

behind it, cockroach excrement was on top of the dishwasher. With a torch we found a hole in the floor. These holes aren't small ants, cockroaches, rats and mice can get into the kitchen. I knew that the plumbing pipe had to be moved but was told the existing hole would be covered. I thought it was but much to my dismay found that it hadn't been. I thought cabinetry was at the back of the dishwasher and I wasn't aware of that until the pest inspection found that it wasn't. I have contacted Kinsman numerous times and all they ever say is that the installation has nothing to do with them and that the installer is responsible for that work. I have sent messages to the installer twice and he ignores me. I signed a contract with Kinsman, they did not tell me that they only supply the kitchen and then they wipe their hands of the installation if there are any problems. They did tell me at the beginning if there were any problems with the installation of the kitchen they would come out and inspect it, then one month after the kitchen is finished I advise both Kinsman and the installer that there are open holes in my kitchen wall and floor I get ignored or just told to go away. I am going to take this matter to the Queensland Office of Fair Trading because under Australian Consumer Law, services must be carried out with due care and skill and be fit for purpose. I went with Kinsman because I thought if I had any problems and them being a reputable Australian company that I would not have any problems with having any issues rectified. They love bomb you with their service up until you pay for the kitchen, then Kinsman just tell you to go away, they are not interested in any problems. They should be up front and tell you that they only supply the cabinetry and that the installation then falls to the business they have contracted to them. I entered a contract with Kinsman...I believed that contract covered all aspects of the kitchen. Why don't they give customers the choice of who you have installing your kitchen? Kinsman are intentionally misleading, they are not up front, they don't care if there are any problems with the kitchen once they have your money. If I had my time over again I would not enter into a contract with Kinsman. I am very disappointed.

Kinsman, until you pay, is great. After payment the customer service goes horrendous. I have a broken draw and other issues (still under warranty), and kinsman is not taking responsibility. They transferred the responsibility to me to contact the installer. (Kinsman assigned the installer, not me). Disgraceful.

Very happy with my new kitchen! A huge thanks to the designer who visited us and designed onsite accommodating my requests and the space. That was the impressive service . The project was well organised and went smoothly.

Very happy with our new kitchen cabinets. We used Kinsman Kitchen for both the cabinet supply and installation, and the whole process was quite smooth. The cabinets look great and the installer did a neat and professional job. Communication was good and any questions we had were answered quickly. Overall a good experience and we would recommend them.

From the start to finish a great experience. The staff are so so helpful and guided us through delivering on time and installation was brilliance. Highly recommend many thanks Jo and Ian x

AVOID Kinsman!!! I would give ZERO stars if I could! Kitchen Project (Oct 2025 – Apr 2026 sadly ongoing) our experience was at Kinsman at Bald Hills Qld - Kinsman are good at over promising and under delivering!!!!! The project has been significantly impacted by ongoing delays, poor communication, and inconsistent project management from the… Read more

outset.

Delays & Timeframes: Although pre-Christmas installation was initially indicated, the project extended well into 2026, with the kitchen not usable until at least March and ongoing issues into April. Key milestones (site checks, delivery, installation) were repeatedly delayed. Communication Failures: There were persistent difficulties contacting assigned site inspectors, including long periods of no response, cancelled appointments, and lack of updates. Conflicting and inaccurate information was frequently provided, including incorrect claims about communication with the installer. Staff Turnover & Lack of Accountability: Three different site inspectors were assigned, causing repeated reassessments, loss of continuity, and delays in progress. No consistent point of contact was provided. Scheduling & Coordination Issues: Poor coordination between Kinsman and trades led to missed deadlines, last-minute cancellations, and inability for trades to adjust schedules, resulting in financial and logistical impacts. Product & Supply Issues: Multiple problems occurred with product specifications and supply, including: Incorrect advice regarding sink suitability Late discovery of unavailable cabinetry panels just before delivery Missing cabinetry components across multiple deliveries (March–April) Ongoing inability to supply complete materials, preventing installation completion Impact on Household: The kitchen was demolished in December based on advice to expedite installation, leaving the household without a functional kitchen for an extended period, causing significant disruption and stress. Customer Service Concerns: Despite full payment being taken, service delivery has been unsatisfactory, with repeated delays, miscommunication, and lack of proactive management. Resolution has required constant follow-up by the customer. Escalation & Loss of Confidence: Due to continued failures, the customer has: Requested expedited completion and clear scheduling Sought compensation Lodged (or intends to lodge) a complaint with the Office of Fair Trading Purchased missing items independently to complete the project due to lack of confidence in Kinsman’s ability to resolve outstanding issues

Avoid Kinsman at all costs. They are very helpful and responsive at the beginning, but the moment you sign the contract and pay the deposit, everything goes downhill. Communication becomes almost non-existent, calls go unanswered, and the project manager who is supposed to look after your job never returns calls or messages. We have been waiting… Read more

for our kitchen for 6 months now. There have been multiple delays on their side, including not booking the site measure on time, not lodging paperwork, and even cancelling delivery due to material shortages without providing an alternative date.

Overall, a very frustrating and disappointing experience. Never again.

My entire experience has been nothing short of frustrating and disappointing. From the outset, the so-called “job specific” installation instructions were incomplete. Critical measurements and details were missing, and despite the instructions stating that further information was available upon request, I was told outright that no additional… Read more

details existed when I reached out. The generic installation instructions provided were clearly outdated and of little practical use. Instead of clarifying the process, they only added confusion. I was supplied with pieces that weren’t scheduled as part of my order, while at the same time dealing with components that were incorrectly manufactured. Pre-drilled holes were in the wrong locations, something that Kinsman themselves later confirmed leaving me to troubleshoot and work around their mistakes.

On top of all that, most items straight out of the box had significant marks from manufacturing which could only be removed with eucalyptus oil which was in addition to the residue left by all the stickers left on each piece. Basic finishing items like white cover dots for screw holes were missing, forcing me to go out and purchase them myself. There was also an insufficient quantity of Euro screws provided, meaning yet another trip and additional cost just to complete what could and should have been a straightforward installation.

Perhaps the most frustrating part was being told that as a “self installer” I should have been or used a licensed cabinetry installer, despite the fact that no such licensing requirement actually exists. This felt like an attempt to deflect responsibility for poor product quality and inadequate documentation.

Overall, this has been an incredibly poor experience. Between the lack of proper instructions, incorrect manufacturing, missing components, and dismissive support, I cannot and will not recommend Kinsman. I will actively share my experience and participate in any conversation to help dissuade others from using Kinsman.

Over 4 months since first contacting them and still not finished. Constant miscommunication and instances of left hand not knowing what the right hand is doing. I had a full house renovation, and it was less drama, delays and mistakes than getting a simple Kinsman kitchenette. Save yourself the hassle and get a local specialist kitchen installer to do the job start to finish than relying on these guys.

My Kinsman Kitchens Experience: A Tragic Comedy If you’ve ever wondered what it would be like to design a kitchen with a troupe of circus performers who’ve recently escaped their enclosure, allow me to introduce you to Kinsman Kitchens. A company that somehow manages to trip over its own shoelaces while standing still. The Salesperson Who Treats… Read more

Facts Like Optional Extras Enter Jack, the salesperson. A man who treats truth the way IKEA treats Allen keys, technically included, but good luck finding one when you need it. He lied about what the company could provide, lied by omission, lied by creative interpretation, and lied by simply forgetting to mention anything important. Pricing transparency? Not here. Discounts? Allegedly. Documented anywhere? Absolutely not. The contract had less detail than a toddler’s crayon drawing. Jack was also the “Designer” and I Use That Word Loosely I mean a man who clearly moonlights as a clown and only designs things that can be assembled with balloon animals. What was I expecting? I wouldn’t trust him to organise my grocery list, let alone design a kitchen. I had to give him step‑by‑step instructions like I was teaching a golden retriever how to use Excel. Every warning sign was flashing clear as day, but I, foolishly optimistic ignored them. The Risk Transfer Once the design was “done,” the real fun began. Suddenly, everything became “not included.” Or “we don’t do that.” Or my personal favourite: “That’s the installer’s problem.” Ah yes, the classic Kinsman manoeuvre: shift the risk faster than a fat kid chasing an ice cream truck Installation issue? “Oh sorry, the installer is an independent contractor.” Translation: We picked him, but we take no responsibility. Good luck, champ. These people operate like a packet of White Wings cake mix, add one egg and suddenly they’re claiming they baked the whole thing from scratch. The CAD Team. Also Known As “Can’t Actually Design” Just when you think the nightmare is over, in swoops the CAD team. CAD, in Kinsman terms, stands for: Can’t Actually Design These geniuses couldn’t follow simple instructions if you tattooed them on their forearms. And then there’s Dragon. Yes, Dragon. Because nothing inspires confidence like being burned by someone literally named after a fire‑breathing reptile. Dragon lives in a “den,” which is apparently code for “only works after 7pm and takes 24 hours to make one change while breaking six other things.” What was supposed to take 5–10 business days took longer than it would’ve taken me to build the entire kitchen out of LEGO, with my eyes closed, and one hand tied behind my back. And after all that? They produced something that looked like it was whipped up in Microsoft Paint during someone’s morning tea break. The Installation Estimate. Back to old mate Jack for that. Another Comedy Special Then comes the installation “estimate.” A masterpiece of confusion. Apparently, they had no idea it would cost more. It’s not like they install kitchens for a living. Oh wait… they do. Suddenly I needed extra wood. Why? Because the kitchen doesn’t come with the things required to install the kitchen. Imagine buying a car and discovering the steering wheel is an optional extra. That’s the Kinsman experience. The Oreo Island The “designer” (Good old Jack again) bless his circus‑trained heart, forgot to change the colour of the side panels on the variation. So, my island was about to look like a giant Oreo. Thankfully, the one competent human in this saga, the installer, caught it. The Lone Hero Michael, the installer, is the only bright light in this entire dumpster fire. A true professional. Skilled. Polite. Competent. Which is probably why he doesn’t work for Kinsman. Final Verdict. Run. Don’t Walk. For the love of all things holy, find anyone else to design, manufacture, and install your kitchen. And before you say, “But they were on The Block…” Yes. And the only block you’ll see is them blocking your number after the 47th complaint call. These people run a business using a Magic 8 Ball and a box of crayons. You’re better off with our Swedish mates, at least you can grab some meatballs while you’re there. And finally, a “kinsman” is a male relative. Which is fitting, because dealing with this company feels like being stuck at a family reunion with that one cousin who insists he’s a “crypto entrepreneur” but still lives in his parent’s garage.

WARNING DO NOT USE THIS COMPANY Kinsman kitchens is the worst company i have ever dealt with in my life, do yourself a favour and don't use them its not worth the stress or financial loss , Everything is all great till they have your full payment, we had to wait 3 months after our delivery date to receive all our cabinets, multiple damaged or… Read more

poorly manufactured cabinets, incorrect cabinets supplied the list of issues dealing with Kinsman just goes on and on , No communication, No customer service just excuse after excuse , I wouldn't want my worst enemy to go through what we went through deeling with these crooks, after the huge costs in delays i incurred and close to a nervous breakdown dealing with them they decided to insult me by offering a $500 refund which I declined, do yourself a favour dont use kinsman kitchens or Freedom kitchens as they are the same company

DO NOT go through Kinsman for your kitchen or anything else - disgraceful, appalling rip off. Slow to return (if they bother) calls or messages - except when they want money or payment for the kitchen - then they call every day if not 2 or 3 times a day. They delivered my kitchen without the doors - didn’t tell me, it wasn’t until the installer… Read more

arrived and told me there were no doors (I assumed they were part of the flat pack that was delivered as well). So 2 weeks after the kitchen was delivered the doors finally arrived - but again not without drama. No contact was made to tell me the doors were being delivered, just a message from a courier that tried to deliver the doors basically saying I’ve tried to call you twice but you haven’t called back within 10 minutes the doors are being returned to the factory. WTH. When the kitchen was installed they discovered a damaged door and the all the hardware to install the bins was missing - it’s now 5 weeks later and they still have not replied to my messages to tell me when they will be replaced and delivered.

So … the stone bench tops - the final plan was substantially smaller than the original plan because all the cupboards are basically a flat pack that is put together before it arrives so there is no allowance for changing any sizes or anything else, (don’t believe what you see on TV) so we had to remove a lot of the cupboards. Kinsman have not bothered to forward the new plan and costing for the stone to Linkstone - so they want me to pay for the original stone contract - days of messages and going back and forth Kinsman finally send a new contract at 5.03pm the night before (so too late to pay the required progress payment) Linkstone are due to measure and the costing and calculations are completely wrong and it was done by the State Manager!!! I’m so over this company and their appalling lack of service or care.

The only thing that has saved the kitchen is the outstanding contract kitchen installers Michael and David - who are not employed by Kinsman they are contractors - totally makes sense.

I’m writing this review and I still don’t have a completed kitchen, I’m just angry and so disappointed- what should be an exciting and enjoyable process has been nothing short of a nightmare - and it still continues.

Further to this review - I held off submitting it for 3 weeks waiting for Kinsman to address the issues after they read the review privately - they haven’t despite initially responding, like everything else ….. nothing!

Purchased a brand new full kitchen from these guys 18 months ago.I reached out wanting to buy some additional accessories custom to their designs, they refused to sell me these items unless I spent a minimum of $5000! Poor customer service and clearly do not want repeat business.

I’m writing this review as a warning. I’ve thought long about it but I think speaking up is best if it saves others the frustration and disappointment we have experienced. Kinsman is not a kitchen design, supply and install company. They are the manufacturers of the flat pack cupboards. They just coordinate the purchase each payment along the… Read more

way is to an independent contractor - great marketing, poor customer experience. Design is done through an independent contract designer you meet at a good guys store. If you need a change you need to wait weeks for that designer to be available to make it. There is no ‘team’ to make quick adjustments or advise on a stone change or quote. The cupboards are installed by a different contractor, they are also independent of Kinsman. They run their own businesses and are paid to build the flat pack and install (separately by you) Our install went over 2 months due to Kinsman phone support telling me that I needed the appliances measurements and Brand/model info- but the installer saying i needed the actual appliances on site. So 3 visits to install to fit in with his availability after appliances were delivered. The stone company is independent- they chipped one bench when they installed. When I called to complain they recommended we gap and paint it - it’s black bench, grey wall - they came back and gapped it with white, and flicked gapping into adjacent black cupboard door! There is a 10mm gap on the splashback to cupboard… it’s black, but the wall behind was primed white. I’m not sure how I will disguise that. The wire cupboard racks the designer advised for laundry and kitchen storage are huge! There was no room after plumbing to install them. Kinsman phone support asked me to submit photos to prove I hadn’t used them and then advised there is no store to return them to in Queensland. Even though you can buy through good guys? You can’t return there? I see that the feedback is 33% negative. That means that 1 in 3 reviewing customers has had a bad experience. That should be considered very seriously before purchasing. Hiring a local cabinet maker contracted directly would have been a better choice for us. But we thought we would get smarter cabinets, and quick turnaround, like the Block TV show… no… those are not standard just good marketing. There is ANOTHER company you can contact for enhanced storage.

If I could give negative stars I would - stay away from Kinsman - almost 6 months in and my kitchen is still not complete. We are now up to our 5th delivery to hopefully receive undamaged kitchen doors. 1st delivery -15 damaged doors! Fridge and freezer integrations the wrong size and finally on the 4th attempt to deliver these integration… Read more

panels were the correct size but one was still damaged (huge scratch down the side of it). I am still waiting on 2 more cupboard doors - which will be the 5th attempt. You DO NOT get what you pay for!

When you call them - you are usually met with silence - they dont seem to care at all.

Athough the installers we have are fantastic, I hate to think what we would have ended up with without them - very profressional. I also love the design of the kitchen. Susan

Love, love, love my new kitchen. They were brilliant from the start assisting me with design and colour choices to suit the position and the aesthetics needed. Great communication and up dates.. streamline!!

If I could give zero stars I would. Do not use this company as they are overpriced, quality of kitchen cabinetry poor. The process once money paid was a nightmare. Delays due to missing bench top, parts and cabinets when delivered. Costing us more money even had to go to Bunnings to buy hinges and handles in order to complete our kitchen. We… Read more

were still charged for the missing items. Customer service unhelpful and rude, a portal is also used to communicate and is overseas managed. We were promised our kitchen would be delivered by our required timeframe due to being manufactured on Central Coast, this was not the case and our kitchen took 3 months longer. Was advised I would be compensated, operation manager refused to approve. Worst company ever to deal with I would not recommend.

Stop.....have had numerous deliveries but items waited on not there Sydney says delivered still not here half a kitchen installed its been nearly 4 months now and still waiting on 1 x cabinet and doors ..2 doors that were drilled incorrectly after submitting all specs x3 times .. feet for cabinets.. hinges for doors All on the truck ? From where China ? Very very frustrated with the whole process.... Show details