Menulog

Do not order from Menulog I order a meal worth $67 dollars the delivered never delivered it and I got no refund I called Menulog and they didn’t do anything about it they hopeless I hope he gets fired the Menulog team are useless if I was a boss I would sack all of them Show details

[Content Removed] rip off. Thieving delivery drivers in Albert Park. Ripped off $100 2 days before they close down. Food never showed up. I want to join the class action. Show details

Zero stars. I can see why they are closing down in AU. Absolutely deplorable. Their sole business is delivery but they are unreliable for this. placed a dinner order and were quoted a delivery time and that time of 17mins. That time period was increased several times until an entire hour had passed. We watched the driver collect our food but… Read more

continue remain static in the area for a large period of time which indicated they were collecting other orders from other establishments. Then we watched them drive and make several stops to deliver other orders. Our order was marked as UP NEXT for delivery however we watched the driver drive farther away and make other stops at areas with shops/food stores. Then we watch the driver continue to drive farther away (all the time the our delivery time estimate was being increased again!) and make 2 more delivery stops to drop off other orders. We made contact with the driver at that point and asked if we were getting our food delivered (an hour had now passed) he replied yes, then he sent a message I have 3 more to deliver and then yours!! Then he continued to deliver orders and made way toward us however he didn’t come to our delivery address he parked at nearby shops (more food establishments he was collecting orders from) and messaged us telling us to meet him over the road for our food. My partner replied no and we continue yes to wait until he walked our food to our home address. The food was stone cold and had been packed by the food operator with the cold drinks so when I say it was cold it was actually freezing cold as our food had been sitting for over an hour up against items from the fridge. Food order cost $55 for only 2 meals, both meals cold, soggy and inedible (food safety failure) and took over an hour to deliver when we were quoted 17mins. That’s disgraceful. Attempt to contact Menulog ‘live chat’ to have support address the issue and the order refunded but the ’live chat’ messages went unanswered completely. Tomorrow we are seeking a card reversal from the bank. Your drivers incredibly poor services and attitude I believe are the testament to why Menulog has not been successful in AU, your drivers are a dodgy scam. You can’t charge customers for a service you don’t provide. Uber eats is occasionally pretty bad dependant on driver but Uber eats glows in comparison to this mob.

No out come of the stale food supplied by Chamys Chicken also delivered late by Menulog by 40 minutes. No response from from anyone menulog Chamys Chicken & products review please look into the issue

Ordered pizza from menulog 6:30pm, it is now 8:23pm and still not arrived. Phoned restaurant and complained and they have asked me to ask for refund from menulog and restaurant will deliver to me direct. Very disappointing Show details

Watch out for surcharges; these may apply even if you opt for picking up your own order. I've recently been stung with 30% markups on menu items (not sure if this was the fault of the fast food outlet or menulog; due to being in a hurry, I wasn't… Read more

paying attention to the prices until I saw the receipt stapled to the food package... oops.) You mileage may vary, but beware.

2 pizzas ordered, but never arrived - ... but Menulog made good on it – I've had good experiences and food with Menulog - until this evening. The 2x pizzas never arrived. The driver tried to call me but didn't call long enough to answer. No message was left. I tried 3 x to call him (or her) back but there was no ability to leave a message. Nor via Menulog's site, or to contact Menulog. The result is that $50 worth of… Read more

pizzas never arrived.

UPDATE: Next morning, Menulog responded, apologised and provided me with a full credit. They still need to give the driver the boot, but I have modified my star rating from 2 to 4 in recognition of their quick, courteous and massively quick response.

This is how you treat loyal customers? – NOTE: Original review has been modified after a fantastic response from the team at Menulog. Please read below and realise that they do listen, and service is very important to them. Original: Ordered a delivery and they delivered and charged me for an address that's 1500 Kilometers from my home address. This is after using the service for 5… Read more

years at he same address.

This isn't necessarily a problem on its own, yet I raised this through their customer complaints department and was told it was my problem and no refund/credit/(or apology) would be forthcoming.

Poor tech, poor service, and poor recognition of years of honest use.

Fantastic customer service – On Tuesday 31st October 2023 I ordered a large Aussie Pizza and lemon pancakes from Sofia Restaurant Camberwell. I shared the Pizza with Denise, which was very nice also the lemon pancakes were cooked to perfection so I would highly recommend using them in the future since their ordering system is very easy to use. Show details

really disappointed with my recent order. I scheduled it for 4:30pm so I could eat before an appointment, but it didn’t arrive until 6pm which meant I had to not only wait for the food to arrive and be late to my appointment but couldn't even eat before my appointment. I contacted support but never got a clear reason for the delay and I was told… Read more

it’d be escalated to a supervisor yet no one’s followed up even after a week. Appalling customer service from menulog.

Ordered from Hungry Jacks didn’t know they use 3rd party drivers just thought I’d give them a go from my usual McDonald’s home delivery, Ordered at 8.03 and came at 9.30 around 9.00 pm called the store on Herries st asking where my order was and was told they had no control over home deliveries but I ordered on the Hungry Jacks website? And… Read more

Menulog was the delivery of choice but was told there were other companies as well you couldn’t make this stuff up. Will be going back to the Golden Arches in future as they are a joke hour and a half for delivery your kidding remember people ALL HOME DELIVERIES FROM THIS LOT IS THIRD PARTY AND THEY WASH THEIR HANDS OF ALL RESPONSIBILITY I WAS TOLD NOTHING WE CAN DO what kind of business model is that would give them minus reviews if I could how happy would Snoop Dogg be if he had to wait all that time for his order?

Order never arrived...Requested pick up for thai food for 530pm ...Got a message at 6pm saying driver was on his way...Got another message at 630 saying the order was delivered, worse customer service ever too, person I spoke to straight away said they could not give refund and was very unhelpful, spoilt my birthday! I just heard on radio menulog has been shut-down.. good riddance! Show details

If I could give a zero I would. I ordered delivery at 4.45, delivery estimate time is 7.10. I contacted menulog to cancel or to at least insist that if it EVER gets delivered it needs to be revoked. Gadige is the customer service officer who refused to put me onto a supervisor. I have had zero help. I will never use this delivery service again - I’ve been a loyal customer for years Show details

I ordered some food. It took well over an hour to arrive, in which it was stone cold. I immediately contacted menulog asking for a refund because the food had to be thrown away (it wasn't something that could be heated up well). I then had to go and purchase another meal. Menulog have denied a refund and have not been helpful at all. They offered… Read more

a small credit, no where near the original purchase price. After asking for the difference in refund, this was again denied.

Absolutely disgusted in this service.

No different to 95% of reviews on here. Placed an order with our local Korean burger place at 5:30pm, for 7:30pm-ish delivery (we like to give them plenty of time to work between ours and the hundred other orders this restaurant gets). The RESTAURANT rang us and told us the Menuflog driver was on his way at 5.40, and we would have to cancel via… Read more

the app. Ok, not so bad, not the end of the world. I cancelled on the Menuflog app, and reorderd via Ubereats with no issues.

That's not the reason for the 1 star review though. The issue is, it's been 5 weeks since we were promised a refund via the Menuflog app, and haven't seen a cent in refunds yet.

If you scour Reddit, you can find one Menulog email address. Emailed all details including name, order number, Menulog acc number and screenshots of the "we will refund you" notification.

3 weeks later, i got a reply. It had nothing to do with my query. 2 weeks after that, still nothing.

Don't fall for their silly ads just because Bliss & Eso, Snoop and Katy Pery are on them. They are crooks. There is a reason their latest TV ads offer a one off $10 payment for Menulog+ and also a free $30 Hungry Cracks voucher.

It's because they are losing business because they are crooks. Stick with Ubereats, early or late, at least you get your order, or at least, a refund.

I ordered a pizza delivery at 1803h. I asked for a delivery time of 1910h. At approximately 1905h the app on my phone showed a delivery time of 2040h. I am not sure why there was a change in time. I rang the restaurant to inquire and was told the delay was caused by the Menulog drivers and how busy they were. The shop was not allowed to cook the… Read more

pizzas until the drivers were close. I was also told, in future, to ring the shop directly as they would be able to get the food to us in the times asked rather than depend on Menulog drivers. I tried to ring Menulog Complaints as per their web site and it goes to a a recorded message telling me to go to the app. The app does not allow you to talk to someone. I learnt my lesson tonight and will not use Menulog again.

I only clicked one star as I had to. I wanted to provide no stars. Food not delivered, Menulog told me I would receive a refund, no refund given. Contacted Customer Service again, connected with Kaya who did not resolve the issue, stated she would speak to her Team Manager and asked me to provide positive feedback. She then just stopped replying on the chat. Terrible Customer Service, and I’m out of pocket.

Came here to complain, but found so many similar reviews to my experience (late delivery, door-dumps, no refund etc.) Thought it redundant. However, thought I would out do all the complaints about Menulog being freaking ret#rds with this one... Ordered from Kebab Nation in Eltham. Driver called to say he was delivering to me (ouside Kebab Nation… Read more

Watsonia)and could not find me!!! That's right, from one restaurant to another. Got charged, No refund! Don't use them ever!!! EDIT:-NO WONDER THE PR*CKS WENT BROKE!!!!

The issue was placed an order at 5:38pm order was estimated to be 46 mins total, yet it gets down to 6 mins then goes back up to 46.mins est 7pm not good enough, I was told the order couldn't be cancelled as it was being prepared. Asked for a refund on the delivery fee no was the answer on that. So good bye Menulog just another company like Door Dash to avoid Show details

Change delivery time to another 40 mins after I waited for 40 mins already, then changed to 41 , 43, 50mins. No way to contact Menulog. Their help page is no way to help. Phone number disconnected, email address no longer monitor. Horrible company. You cannot find them when there is a problem. The only thing you can do after you already waited for… Read more

an hour is cancel the order and find something else to eat. With this time of service, I will never use menulog again.

The way this business is run is a DISGRACE. Leave alone the fact that so many deliveries mysteriously disappear, - they have apparently cut off all convenient channels of communication for customers, no way to resolve anything. They are so scared of their own failure as management, they can't even face their customers anymore. Morten Belling, Rory… Read more

Murphy, Simon Cheng, Steven Teoh, Michelle Japp - you better take those smiling pictures off the website, because with the state in which your business is, you just look like id*ots. The people of Australia challenge you to straighten your business out. Because if you don't, then no matter how much money you make on this scheme you call Menulog, you are failures. When you fail your customers on such a massive scale, your business is nothing but a pathetic sham.

odered subway which was supposedly delivered but I did not get it. On my order I told them to knock very loud and wait for me to open door and hand my order to me. I requested this because it is not the first time things have disappeared plus I am in agony with a bad back and can't bend without being in awful pain. My order was supposedly left on… Read more

my verandah and if the driver knocked I did not hear it. This is not the first time I have had problems with menulog but let me tell you it will be my last.Want something delivered...DON'T call Menulog

Driver received wrong order from store. Driver delivered wrong order. Driver was a fucken Kent, and left wrong order at doorstep. Menulog has zero contact details to remedy situation. Never use Menulog. Show details

Absolutely terrible customer service and complete lack of appreciation of commentating to its customers accurate time estimates. They will say it’s 20mins but in actuality it won’t have been been accepted by the chosen enterprise & yet they will still take your money. Better off going to Ubereats at least their estimates are somewhat accurate. Show details

Absolutely pathetic service and result again! 5th time in a row using Menulog. Deliveries don’t arrive at all, delivery time extends by an hour within 10 mns of delivery, delivery says arrived and nothing here. Food providers always say we’ve done our part, not at fault. No way of making a complaint, no one to complain to, no way to talk to a person, 50% of order cost to try cancel 1 hr after delivery time. 100% useless. Show details

I made an order through Menulog and an item from my order was missing, I received the rest of my order. I requested a refund for $4.49 for the missing item and Menulog declined my request. I had ordered from this restaurant numerous times in past without any issues, this was the first time I didn’t receive an item and submitted a request. Show details