Mercedes-Benz Dealers

I’m sharing my experience for transparency. My vehicle was confirmed as undriveable due to a hardware issue and remained off the road for a total of 114 days (from 17 November 2025 to 11 March 2026) while waiting for parts and repairs. During this period, I continued to incur ongoing ownership costs, including finance, registration and… Read more

insurance, despite being unable to use the vehicle. While the dealership was supportive and ultimately completed the repair, the overall time taken to resolve the issue was significant.

What was most disappointing was the response from Mercedes-Benz Australia/Pacific. Despite the extended downtime and the clear impact, my requests for any form of goodwill assistance or compensation were declined, and I was advised their position would not change.

I understand that delays can occur, however a loss of use of this length had a material impact. In my view, the outcome did not appropriately reflect the level of inconvenience experienced, particularly for a premium brand.

Overall, while the repair was eventually completed by the dealership under warranty, the end-to-end experience fell short in terms of timeliness, accountability and customer support.

Thank you for allowing me to say how well I was treated by the Parramatta Mercedes Staff. From James Hwang the salesman to Angel Boustani the Delivery Co-ordinator and Eileen Tran the Pre Delivery co ordinator who was great in organising what was needed and required for my new 2025 amg GLE 63s suv. This is a fantastic vehicle and their help and… Read more

expertise, professionalism made my going from a GLC to the mighty GLE something to remember. I will say their names again as everyone should seek their help. James Hwang great salesman. Angel Boustani. great Delivery co-ordinator. I told her angel by name and angel by nature. Eileen Tran great pre delivery Co-ordinator. will give you the very best advice and help for you new vehicle.

I had to replace my windshield in my AMG 2016 C43. It was under insurance via YOUI. The issue was that youi wanted O'Brien's glass to do the job, but the y won't use original parts, so I insisted that Mercedes do the job using an original screen. I… Read more

decided to pay myself then ask YOUI for a payment, which they did, but dealing with Mercedes Benz at Alexandria was a joy, especially dealing with Perry from the service team.

If I only knew!!! Mercedes-Benz Australia/Pacific has got customer help center in Philippines !!! and if you have any problem there is NO WAY to talk to their Melbourne head office. Shockingly bad for the brand. I regret buying MB. Also, it is a… Read more

myth that heir "CERTIFY" cars are check according to 100 point check list. Be careful when you buy certify vehicle-request a copy of the 100 point check list. I was not aware of it and get into all sort of trouble. Now waiting for Fair Trading to help

Absolute crooks, and treat customers like they are stupid. Paid $700 for a diagnostic on wifes Mercedes and it was their mechanic that left a main electrical connector of the engine nit connected correctly. Result was car shutting down randomly.… Read more

They basically told my wife she is a liar, trucked the car to Brisbane, Macgregor Mercedes fixed the problem immediately and the diagnostic was not even $300. So don't trust these people with your expensive car, crooks.

Lack of Trust and Communication I trusted Mercedes-Benz Adelaide with my car after it stopped starting. I was told it needed a fuel pump, and because the cost was significant, I asked whether this was the only issue. I was assured — and have this in writing — that the fuel pump was the only problem, and that if anything else came up, they would… Read more

look after it. I approved the repair based on that assurance.

Over a month later, I was informed that the car was ready. However, when I arrived to collect it, the engine was shaking noticeably at idle — something that was not mentioned in the email advising me to pick up the car. I only discovered the issue in person, so I refused to take delivery. After that, I was told the injectors also needed work at an additional cost, despite earlier reassurance that the fuel pump was the only issue.

I raised this with Mercedes-Benz Adelaide and referred to the written communication I had received, but the situation did not improve. I then contacted the Mercedes-Benz Australia Escalation Team, hoping for support and a fair resolution. After nearly two weeks of following up and speaking to them many times, I was told they could not assist and that I needed to deal with the dealership directly. I was surprised, as I expected the escalation or complaints team to help resolve issues between customers and the dealership.

Eventually, with no other option, I collected the car while it was still shaking. I want to highlight two concerns clearly:

1. The shaking issue was never communicated to me in the “ready for collection” email. I only became aware of it when I arrived at the dealership, which was unexpected and concerning.

2. I had a written assurance that if anything else came up while fixing the fuel pump, Mercedes-Benz Adelaide would look after it. When the new issue appeared, this assurance was not honoured, and I was asked to pay additional costs.

These two matters — lack of communication and not honouring a written assurance — were the most disappointing aspects of my experience.

While I appreciate the staff who spoke to me politely throughout the process, the overall experience did not reflect the level of transparency and follow-through I expected from a brand like Mercedes-Benz. Sharing my experience is simply my way of helping other customers understand what happened.

I purchased a Mercedes E300 from the Mercedes-Benz dealership in Toowong late last year. Some time after, I discovered an issue with the two rear rims. I wasn’t sure what caused it and was quite concerned. I reached out to the dealership, and Fred B., the Manager, responded quickly and professionally. Although the vehicle was outside of its… Read more

warranty period, Fred asked for some details and said he would discuss the issue with the Dealer Principal, Ben H.

To my surprise and appreciation, Ben H. personally called me, even though I’m based in Melbourne. He explained that while this wouldn't be covered under warranty, as a gesture of goodwill, they would take care of the issue. He even coordinated with a local Mercedes dealership in Melbourne to have everything sorted out seamlessly.

In a world where it's rare for businesses to truly show empathy and care, Fred and Ben went above and beyond. Their understanding, integrity, and customer-first approach were incredible. I can’t thank them enough. The team at Mercedes-Benz Toowong are truly amazing people.

Andrew P

I recently purchased my C-Class Mercedes from interstate, and I couldn’t be more impressed with the exceptional service I received from Luis at Berwick Mercedes. From the very first conversation, Luis was knowledgeable, professional, and incredibly helpful. He made the entire process smooth and stress-free, even from a distance. Buying a car… Read more

sight unseen can be daunting, but Luis went above and beyond to ensure I felt confident every step of the way. He provided detailed information, photos, and updates, and was always quick to respond to any questions I had. His transparency and genuine care made all the difference.

When I arrived, the car exceeded my expectations — exactly as described, immaculate, and beautifully presented. It’s clear that Luis takes great pride in what he does and truly values his customers.

I highly recommend Luis and the team at Berwick Mercedes to anyone looking for a premium experience. Thank you, Luis, for making this such a positive and memorable purchase!

Rukie Wickramasinghe at Mercedes Benz Waverley was very helpful and pleasant. He was great to deal with. He helped us find a second hand C200. Although it hadn't been detailed when we first saw it, it looked fabulous when we picked it up. We are very happy with the car. Show details

I recently purchased a vehicle from Mercedes-Benz Mulgrave, and I couldn't be more impressed with the entire experience. From start to finish, the service was exceptional. A special thank you to Josh, the salesperson who assisted me. He was incredibly helpful, professional, and genuine—making the whole process smooth and stress-free. Despite… Read more

purchasing one of the more affordable models in the range, I was treated with the same care and respect as any other customer. There was absolutely no pressure, just honest advice and top-tier customer service. The entire team went above and beyond, and their attention to detail and commitment to delivering a premium experience truly stood out. I highly recommend Mercedes-Benz Mulgrave to anyone considering a new vehicle. They’ve earned a customer for life!

Mercedes Benz Bunbury WA Samuel Fenn (Sales Executive) was excellent to deal with in my enquiries to buy a Mercedes car. He was knowledgeable, dealt quickly with all my questions, patient and polite. I had complete confidence in my dealings with him and recommend him to prospective car buyers. Show details

Can't negotiate price so buying a BMW. This is not so much the dealers as Mercedes per se. Even demonstrators you can't work on the price much. Mercedes have lost me to BMW, my last two vehicle were Mercedes. This is entirely due to their 'agency model' which is another way of saying no negotiations.

DO NOT trust Mercedes Benz service at Sandersons Mercedes Benz Rushcutters Bay, Sydney. In my case, my ML63 is always returned with something else broken that was definitely not broken when dropping the car off, and greasy finger and hand marks everywhere, always. I am outraged that I have to pay for a warranty job that their incompetent… Read more

mechanics broke the first time. I no longer trust them with my benz. It will not be going back to Sandersons Mercedes Benz for any type of service under any circumstances. Shame on you all.

Bought a Mercedes EQA 250 from Mercedes Benz Toowong to replace a Tesla. The car is fine (apart from slow charging on public chargers), but was told by the dealer that our home Tesla charger would work with the Mercedes. It does not. (The plug fits, but the charger won't work with a Mercedes. It works with a Volvo so its possible. Just not with a… Read more

Mercedes.) The dealership want to charge me 2.5k for a new one, which will be at least 3k if you include installation.

This is a comment on the importer, not the vehicles. I have wasted literally hours trying to get a simple answer, both from their useless bot 'chat' line and by telephone. I simply wanted to know if I could buy a Sprinted 4x4. I still don't know. They are a singularly arrogant and unhelpful organisation.

I had a fantastic experience at Mercedes-Benz Berwick thanks to Ben! From the moment I walked in, he was incredibly helpful, informative, and genuinely caring. He took the time to understand what I was looking for, answered all my questions with patience, and made the entire process smooth and stress-free. What really stood out was how personable… Read more

and friendly Ben was — it didn’t feel like I was just another sale. He truly went above and beyond to make sure I was comfortable and confident with my decision. If you're looking for top-tier service and someone who truly cares, I highly recommend seeing Ben. Thank you for such a great experience!

Absolutely rubbish cars I bought a car from Mercedes Melbourne and have had nothing but problems the car has 6000ks on the clock and has been there for repairs 6 times now The latest fault a air bag warning light came on and Mercedes Melbourne advised it’s because of a factory fault when building the car “ the wiring was incorrectly routed… Read more

causing the get pinched “

Mercedes Melbournes fix cut the loom and join the wiring but he said it’s all good because they put heat shrink wrap what a joke the service manager also advised they do this to brand new cars with 0ks how’s that for quality

Dishonest and worst customer service experience received from Mercedes Benz Waverley centre. MB Waverley Centre sold us a AMG C43 2023 car with known faults caused a catastrophic failure on 20 Jan 2025, only after 2600 km driven nearly killing the RACV Technician and myself due to malfunctioned transmission control system. Mercedes Benz should… Read more

have recalled this model as over 9000 cars recalled in USA since 2023 due to similar faults. MB Waverley and MB Australia not taking the faults seriously.

The salesperson, cheated us by demonstrating boot kick open function during the inspection. I never managed to get it working and when requested to set it up GM MB Waverley told me it wasn't fitted to the car.

I requested a meeting withGM MB Waverley, the sales manager the sales person who sold the car but was refused by the GM stating a meeting not going to change anything

Very poor customer care and dishonest sales tactics used by the salesman seems to be the standard acceptable and encouraging by the management also.

What a shocking experience at Mercedes in Fyshwick this morning. It has ruined my wife’s birthday and her work commitment. The service was booked some months ago on a day that my wife was promised to have a courtesy car available for her. That was further confirmed on Thursday when Mercedes called me. However when she dropped her car off at 8 am,… Read more

she was told the courtesy car was not available. Excuses were given but with no immediate solution provided. She ended up being stranded an its showroom for over 2 hours. That ruined our prearranged birthday breakfast for her as well as her patient bookings for the morning. I wanted to know when Mercedez had found out the courtesy car was not going to be available and why they did not let us know earlier so that we could make alternative arrangement to avoid being strained. Secondly why is it that Mercedes Fyshwick does not seem to have any contingency plan for the customers stranded due to no fault on their part. Please show some respect and consideration for your customers. Their time probably is more valuable… The way you treated your customers is not acceptable and should not be tolerated.

Mercedes service - What a joke! Before I took over ownership, my Mercedes had a B service (the big expensive and supposedly thorough service) at Mercedes-Benz Sydney. Three days later (and it stayed in my garage on the first two days) the “12 volt” warning sign started coming up on the dash which indicates battery issues, or alternator, or some… Read more

related electric issue. Surprisingly, the big B service hadn’t picked this up and strangely the service invoice doesn’t even list the state of the battery (and related) in what was checked. This leaves me asking myself how much of this big B service was actually carried out? Did they replace all of the filters listed in the service list? Did they replace the fluids? Did they update the Sat Nav? And what about the extra cost jobs, were they done? Like were the front brake rotors and pads really done? Was the A/C sanitising service done? Were the wiper blades actually replaced? Honestly, I have my doubts. I won’t be going back there. And I'm particularly annoyed because this B service was part of my purchase agreement. The seller wanted the car to be 100% for me and so was happy to spend whatever was needed to achieve this. So effectively, the failure of Mercedes-Benz Sydney to diagnose the battery issue has cost me over $1000 that I should not have needed to spend. And who knows what else will turn up that their negligence missed?

The car was being rarely used before the purchase, so I hoped it just needed some driving to charge up the battery. But, being retired, I apparently wasn’t driving enough myself to charge it up because the “12 Volt” sign kept re-appearing. So I was hoping the holiday we had planned to Port Macquarie would do the trick. But no, the “12 Volt” warning sign returned after the holiday. At this point I was now convinced that there was an actual problem with the car (despite the supposedly thorough “B service”).

To check the problem myself, I got the NRMA battery service to come. He ran diagnostics and confirmed the battery was the issue, and no other related issues, so not a warranty case. But he advised that he couldn’t replace the battery because apparently Mercedes need to recode when a battery is replaced. Really Mercedes? A cunning way of keeping customers attached?

So I booked it in to Mercedes-Benz Newcastle which is close to home. And I was hoping they would be better than my Mercedes-Benz Sydney experience.

Was I happy with Mercedes-Benz Newcastle? NO! I provided the NRMA diagnostic results printout but Mercedes-Benz Newcastle (of course) ignored that and did another expensive full diagnostic to confirm the battery needed replacing. And they definitely charged top dollar for the battery. And pathetically, they couldn't even be bothered to get my name right, despite me spelling it out, which says so much about attitude. And while it was there, one of their clowns managed to damage one of my pristine AMG wheels. Despite extreme owner care when parking to avoid such things, it now has a row of deep gouges along the rim next to the AMG logo. And the wheel damage is immediately obvious. With such carelessness, who knows what else they have done (or not done when they should have)? Exactly like Mercedes-Benz Sydney!

Yes, that makes two Mercedes dealerships out of two that are pathetically careless and incompetent.

Mercedes-Benz say it plainly enough themselves with their moto: THE BEST OR NOTHING. These two dealerships don’t provide THE BEST… so they will see NOTHING of my Mercedes from now on.

I’m now on the hunt for a proper mechanic who will treat my Mercedes the way it deserves. I’m hearing good things about the European Car Centre at Maryville and the German Car Garage at Morisset. I’ll keep you posted.

A very unhappy ex-Mercedes dealership customer.

I wish I could give a zero. Business stands as a gather of very impassionate, unprofessional, lying bunch of individuals. Held my car in ransom for over 8 weeks all for a part worth $50 dollars. Assistant services and parts manager is a perpetual liar. They wouldn't fix car but went ahead to damage other parts. When asked to return car to the… Read more

initial condition as when it was brought to them, they refused. All they wanted was a way to con me out of what I didn't ask them to do. All email communications went through the Principal Dealer who kept quiet reading emails but not responsible enough to right his business's wrong. Very terrible customer service, unprofessional and definitely a NO-GO!! Stay off guys!!

DO NOT BUY FROM MERCEDES-BENZ BERWICK – ABSOLUTE NIGHTMARE EXPERIENCE! If I could give this dealership zero stars, I would. My experience with Mercedes-Benz Berwick has been nothing short of a complete disaster, and I strongly urge anyone considering purchasing a vehicle here to think twice. In December 2024, I purchased a Mercedes-Benz C63 SE… Read more

from this dealership. Despite initially intending to buy a brand-new car, I was pressured into purchasing a demonstrator model instead. Big mistake. Within 24 hours of driving it off the lot, the car started displaying multiple faults—lane assist, cruise control, and other electronic issues.

When I reported these problems, I was met with dismissive responses from their service department. [Name Removed], in particular, downplayed the issues and made empty promises about getting them resolved. I brought the car in multiple times, and after supposedly performing an “upgrade” that was supposed to take 8 hours (but instead took 5 days), the car was STILL faulty. Every time I picked it up, within 24 hours, the same issues resurfaced. I lost count of how many times I had to bring it back, but even [Name Removed] himself admitted it was at least four times.

The worst part? The sheer lack of professionalism, honesty, and accountability from the staff. For weeks, I was given the runaround, ignored, and blatantly lied to. I specifically requested to speak with [Name Removed], the dealership’s General Manager, multiple times. I was assured he would contact me—he never did. Either [Name Removed] was avoiding me, or his staff failed to pass on my request. Either way, it’s unacceptable.

[Name Removed], the salesperson, assured me multiple times that [Name Removed] had tried calling and texting me, yet I had ZERO missed calls or messages. When I asked them to verify this, they had no proof.

On February 11th, I finally received a call from [Name Removed], who claimed he would escalate my case to Mercedes-Benz Australia and promised I’d receive a response within a week. Guess what? No response. Just another false promise from this dealership.

I have repeatedly made it clear that I will not accept this lemon of a vehicle back. I demanded either a full refund or a replacement, and yet the staff continues to dodge accountability and avoid making a decision. The deception, lack of communication, and outright incompetence from this dealership are astounding.

I am currently paying $2,800 per month for a car that is unreliable and unusable. The excitement of owning a Mercedes-Benz has been completely destroyed by the disgraceful treatment I’ve received from this dealership.

[Name Removed], if you’re reading this, your leadership is a joke. Either you are knowingly allowing your staff to lie to customers, or you are completely out of touch with what’s happening in your own dealership. Either way, shame on you.

For anyone thinking about buying from Mercedes-Benz Berwick—DON’T. The service is abysmal, the staff are dishonest, and they will do everything they can to avoid taking responsibility. Take your business elsewhere.

P.S. I have escalated this to Mercedes-Benz Australia and will not stop until this issue is resolved.

Absolutely disgraceful.

I recently had my car serviced at Mercedes Benz Kings Way Southbank (Melbourne). Their usual car wash facility wasn’t operating, so they were washing cars by hand. When I collected my car from the dealer, I noticed several large scratches that appeared to be the result of the manual car wash process. The dealer is refusing to accept any… Read more

responsibility and will not repair the scratched panels. Has anybody else experienced a similar issue with Mercedes Benz Kings Way Southbank?

Canberra Mercedes - terrible – Mercedes Benz Canberra - exceptionally rude older receptionist, she went out of her way to be rude. Should be performance managed out of the dealership, I wonder how many sales she has cost Mercedes. Show details