Move My Stuff

I recently moved within Melbourne, and Move My Stuff did an excellent job. The team was punctual, friendly, and took great care of my furniture. Among all the Melbourne removalists I’ve come across, they offered the best balance of price and professionalism. I’ll definitely use their service again!

Worst experience ever. Damaged my new house and sent photos which they disputed saying the event im saying occurred couldnt have caused that damaged. The old bloke was careless and his side kick was telling him to be careful and he agreed that the damaged was caused by the old man being in a rush. They in essence called me a liar. They offered me two movie tickets for damaged (slap in the face) for damage that would cost over 500 to fix.

Incredibly efficient,communicative and of good value – We were very hesitant at the potential expense and hassle of finding reasonable budget removal it, truck etc for our 300km intrastate ( within the state) move.Well from the first to the last call Move my stuff gave simple ,open and clear costs, advice and updates. The Office lady helped calculate the best truck size for our list of stuff and the 2… Read more

chaps called on the day and arrived on time. They promptly, efficiently, yet carefully loaded our stuff, drove to the destination and unloaded. The bill was less than I calculated and quite a deal less than I assumed it could be. They loaded beds, couches, boxes and even Pot plants - "whatever fit" in their pleasant demeanor. Had I known How value for money this was I would have not carted 4 trailer loads earlier myself. Total value and back saving service. 4 BR house with 30 years accumulated stuff, start 8am finish 2pm ( 3 hr drive_) (Even though I am extremely annoyed that Product Review demands and invoice so my last review, these guys did a great job and worth submitting )

These guys were awesome!!! – Friendly, fast and took very good care of our stuff and the wood floors. They did it in less time & for less money than estimated. Would definitely use them again, they are with every penny!!!

Great work – Removalists Mandi and Jaz were on time, efficient and very careful moving our 2 BR apartment furnishings and boxes. Booking and follow up reminder and update calls were very helpful. I’d use Move My Stuff again. Thanks guys!

Horrible. Truck broke down and no back up was organised. Poor communication from operations team. No follow up from anyone and my children had to sleep on the floor. It’s 8pm and still the truck hasn’t moved. Made an already stressful day into a complete nightmare. Would never recommend or use again. Show details

I want to give minus star if there is an option. I had a terrible experience with Move My Stuff yesterday and would never recommend them. They sent two inexperienced guys to move my 3-bedroom house, and the whole process took an unbelievable 14 hours. They showed up without enough tools, asked me for bubble wrap and bags for screws, wasted time… Read more

chatting on the phone, and even blamed me for not requesting four movers (something they never explained beforehand).

Despite using a 12-ton truck, they made two trips, dragged out the job, and kept increasing the price as they went. Constantly threatened me not continuing loading my furnitures if I don't pay in full upfront!!! Worst of all, they caused serious damage to my property – they broke my brick mailbox, bedside light, bookcase glass, and even chipped my front steps. The manager refused to speak with me directly and when I called back the number, they played back with AI voice messages. The whole situation felt like I was being bullied and scammed.

This company is completely unprofessional, unprepared, and dishonest and run and operated by most of Indians. When I complained about the service, they all try to cover up each other and conduct the business like they conduct in India not in Australia. Save yourself the stress, money, and damage – avoid Move My Stuff at all costs. They are scammers!! Wonder how they get any positive reviews by operate and conduct business this shocking way.

Scammers. They hire students and pay them third world wages and their staff do the jobs as per their rewards. they damaged my property and not even ready to accept their mistake.

My washing machine was damaged in transit - no protective wrapping or transit bolts in the move. Move my Stuff refuse to accept responsibility and offered me $100 conditional on me removing any bad reviews! Do not use

Do not use this service. The moment something goes wrong, the moving company is not willing on complying with the requirement of solving the issue and they will not pay for the damage. Here are some of the comments: 1. The entire time, the movers are talking in their mother tongue, on the phone, calling with someone. It just makes you feel like… Read more

they are always talking about you. I understand that the job is tiring and long but it is unprofessional and rude to the customer no matter what the issue is. However this was just observation and I just wanted to be done with moving, like everyone else. 2. The movers were not cautious enough and they made damage with the moving truck upon arrival to the property. We requested a professional to fix it because of the type of the damage and requirement from the regulations of the property (we checked before we emailed with the issue) 3. After two months of back and fourth communication in which the customer service used generic responses (mind you it was their 'complaint' department), they even asked us to conduct research on quotes of how much it would cost-unbelievable to ask a client to solve a problem for you. Literally a laugh in the face of a customer. 4. The issue was fixed without our knowledge by random people without appropriate certification. 5. When this was raised in the official letter complaint, absolutely nothing besides a generic 'reassuring' responses happened. 6. They extend the communication and the issue for so long that customer just gives up. 7. Not being dumb, I understand the problem is simple.. if something goes wrong, they do not want to pay for the damage or reimbursement.

Avoid at all costs!!!!!! – I had an extremely disappointing experience with Move My Stuff and would strongly advise others to stay away and choose a more reputable provider. During my move, their removalists damaged my furniture due to negligence. The damage was immediately reported, and even their own delivery team took photos confirming the extent of it. Despite this,… Read more

the company refused to accept full responsibility and only offered a mere $100 as a "gesture of goodwill"—far below the cost required to repair or replace the damaged item.

Throughout the entire claims process, their customer service was dismissive and unhelpful, constantly deflecting responsibility and hiding behind insurance loopholes rather than addressing the issue properly. Instead of resolving the matter fairly, they ignored clear evidence and shut down further correspondence, refusing to engage any further.

This is not how a professional moving company should operate. If you care about your belongings and expect accountability, quality service, and fair resolution of issues, do yourself a favor and go elsewhere. There are far better, more trustworthy moving services out there.

Don’t use them – Under priced to get the job and failed to inform the work crew of the setting and stairs challenges. This resulted in the crew not wanting to work properly. They failed to collect everything they needed and took things that were supposed to stay, then charging me extra to return the items. They also had to send a second truck at my expense… Read more

because the first truck driver did not carry a full load. Crew failed to reassemble beds and other items they disassembled and dumped all the boxes in one location despite my wife asking for the items to be placed in different rooms.

The worst moving company ever – The worst moving company ever. False information at booking. Non-professional staff and deliberately slow work to earn hours. Rude and bad manners. Non-complaint with their duty at all. Everyone should contact consumer affairs to stop this horrible business. https://www.consumer.vic.gov.au/contact-us

Avoid Move My Stuff – We engaged Move My Stuff for our house removal on February 24th. Initially, their competitive pricing prompted us to proceed despite other options. During the move, we specifically highlighted a heavy and valuable marble table, offering to assist if needed. Unfortunately, the movers attempted to handle it alone and ended up breaking the table, as… Read more

well as damaging two other pieces of furniture. It took them two months to offer compensation, which was less than 10% of the items' value.

Adding to the issue, they also damaged the ceiling while manoeuvring furniture upstairs, necessitating a $750 quote for repairs from a decorator. Even after providing evidence in our inventory report, Move My Stuff denies responsibility.

Despite multiple attempts to resolve this directly, including numerous calls and emails since June, I have yet to receive a response. Furthermore, during the move, I often found the team distracted on their phones, which is unacceptable when you're working on the clock.

Overall, while their pricing may seem attractive initially, the subsequent damages have resulted in substantial repair costs. I highly recommend against using Move My Stuff.

Shocking! – Avoid using this company at all costs. I moved at the end of August 2023 and I am still in a battle over compensation for damages done to my furniture. A drawer from a dresser was badly damaged both on the front and the runners were ripped off, and a vintage table had one leg snapped completed off. To add insult to injury the movers tried to hide… Read more

the damage. They even went to the effort of drilling a phillips screw into the broken leg on the truck before they brought it inside. Then tried to position is so I couldn’t see it! To cut a very long and exhausting story short, I am still without compensation and as advised by Consumer Affairs Victoria’s, this has now been escalated to court action. I have to add that they tried to compensate me with movies tickets adding that the furniture looked old anyway (?). Isn’t that the idea with vintage furniture! They have no idea. If you choose to go with this company, be prepared for all eventualities.

Terrible. Taking them to VCAT now – Worst experience I’ve ever had. Would leave zero stars is I could. Delayed. Customer service non existent. Angry and aggressive delivery driver damaged walls and floors. Boss eventually replied after weeks, didn’t take any responsibility and even had audacity to blame us. Taking them and Koala Living to VCAT - no one should ever have to go through such an appalling, traumatic experience.

Warning do not use this service! – Hired to move a 2 bedroom unit with everything packed securely and ready to load, 2.5 hours later had still not made a dent and then broke globes and bent lampshades To add to this they stood my oak dining table on its end straight on the chaecker plate taking gouges from the end and then placed all the weight on one leg of the table breaking it… Read more

straight down the middle and denied doing it!!! All while us watching and taking photos We are now getting the run around for reimbursement with operators blocking our calls DO NOT USE!

TRASH MY STUFF – TRASH MY STUFF would be a more appropriate description of this service. They: - destroyed a bookshelf beyond repair - damaged a coffee table leaving a massive gauge on the side - smashed the gear shift on a bike - rolled wet, dirty trolley wheels across cream carpet leaving marks - smashed a plastic tub on the front steps of the old house,… Read more

leaving us to notice and clean it up

The accepted no responsibility for the damage despite witness who can verify the items were in perfect order before the move, and the debris being left in the driveways of both old and new properties.

Furthermore, they arrived 1.5 hours late then with 30 minutes left to settlement advised not all items would fit in the truck leaving us to work out a solution. Had they arrived on time we would have had more time to address this.

Appalling, disgraceful, dishonest - avoid at all costs.

Unprofessional. They damaged my fridge – Their movers damaged my new fridge. They were very unprofessional, turning on our fridge as soon as they dropped it. lots of damage to the handle and the side. We showed them and also told their company as soon as we noticed the damage. Movers accepted that while they were here and denied it later. The company offered us $100 for the damage to the… Read more

fridge which we bought recently for $4500. They don't accept fixing it since they know it costs more than this.

Don't use move my stuff – Pros Our furniture was moved from point A to point B. Cons The two movers weren't communicating with each other well. The lead mover was often on the phone instead of working. The second mover would not work when the lead mover was on the phone and would keep asking me to assist in lifting heavy items. Do not assist! It will void any insurances!… Read more

Good movers will come prepared with the necessary equipment and will not ask this of you.

They would often drag items along the ground instead of lifting.

The movers decided to take a break between the two locations without advising me in advance and expected to add this to the time.

At the second location they refused to take items upstairs. They made a token effort to take the double bed base upstairs before saying it couldn't be done and left it on the ground level. The townhouse is fairly new and built to modern building standards.

The company offers payment by card on the website and the confirming email but on the day the movers said the office is closed and insisted on cash or transfer to a private bank account. Do not do this! Insist that they call head office and sort out their problems.

The company offered to take one hour off the bill to cover the breaks that the team took and to send a second team to move the bed base upstairs. I made multiple appointments with them for this but the team never showed up.

Do not take their promises on face value and insist that payment will be made in full once the job is 100% completed.

Avoid this company at all cost! Terrible Experience! – I have used Move My Stuff Company on 9/Jun to relocate from Point Cook to Aintree; two movers arrived with 10t truck in the morning late. One mover was absolutely useless; work ethic zero, too many breaks, arguing with me along the way, etc. all in all took them 12 hours to move small amount of furniture and plants and I have paid almost $1,800.… Read more

I have spoken with numerous movers afterward and I was told that this move should be completed in 6-7 hours maximum, however, these guys from Move My Stuff was doing this job at disappointingly slow pace for 12 hours.. I was helping them too along the way, otherwise this job would be 24 hours min. (Also fee for moving is payable by the hour, so remember that). By the end of day I was very tired (definitely more tired that the second lazy mover) and I was disappointed with service very much. Subsequently I have complained to the company and requested that some amount should be refunded to me as a ‘good will’ gesture as the service provided were poor and $1,800 was way too expensive for the substandard service… No response until now. I will never use them again and if you consider to use this company for moving your stuff please think twice. I am very disappointed what I have went through with this movers… be aware…

Make sure you get a morning time. Move was a nightmare. 4 hrs late – Book an afternoon move. Movers showed up 4 hours late from a morning move that over estimated their move. They explained that the prior move took 3 trips instead of one which meant my removalist were staggering late. Building I was moving to closed off lifts at 5pm, so a simply move turned into a nightmare and only a simple ‘sorry’ was offered.… Read more

Given how late they attended meant I spent 2 more days personally moving. Lesson learned. You pay for what you get. Budget rates means budget customer service. Only do morning moves so your first in line. Removalists were really nice guys but That is little comfort on a move. Would defiantly not use them again