My Moovers

The guys who moved were great but my moovers booking and logistics failed badly – 3 bedroom, short distance within 15km in south east Melbourne. It was booked for the 24th of Dec but was booked in advance for 2pm and also was confirmed by my moovers booking team the previous day. No body turns up at 2pm, I call multiple times to booking team to find out it is delayed and it will be delayed to 4pm. No body turns up at 4pm, I… Read more

call multiple times to find out that it will around 5pm. Then the truck that is much smaller to accommodate the move and the men arrived at 5.15pm. The guys agreed that the truck was undersized for the load and I started ringing my moovers again, but no managers available to handle escalations or no one who can make a decision regarding my complaint. I tried again and no one would pick up. I explained the situations to the guys and they were great and helped us out to move them as required. The guys were one of the best but I am terribly disappointed with My Moovers company. I am a returning customer and this company has gone down in customer service down the drain in the last couple of years.

I will think more than twice to book with them again. I gave them direct feedback and no calls or follow ups for several weeks now for their poor handling of my job.

Just wanted to share the bitter experience for others benefit.

Thanks

Unprofessional and don't care about customers, only money – Moving into a 2 bed apartment I hired mymoovers and was extremely disappointed with the quality of the service and their service afterwards when trying to make a complaint. My items were permanently damaged and after the move I was told to sign a contract saying there were no damages when there clearly was. I was yelled at and felt intimidated by… Read more

2 men late at night in my own apartment that were telling me the contract was non negotiable. They were aggressive in trying to get me to sign saying there was no damage. They walked their dirty shoes through my carpet and invited themselves on the balcony where they had phone conversations with someone. We were 2 young girls being stood over by 2 grown men. They dodge calls when you try to complain and hang up on you. I would never use them again!

Mostly wonderful except a few details – The move was a three bedroom home, with several large and small plants and and office. The move was 3hrs in distance, so it took the best part of a whole day to do. The morning of the move, the two removalists called to say they would be at the house by 11am, when the move had been booked for between 1- 3pm. This was due to their last minute… Read more

re-evaluation on the time it would take to transport all of the belongings from point to point. Most of the furniture was unscathed in the move, the two men paying extra attention to be conciderate with delicate and expensive items, which was greatly appreciated. When we arrived at the destination, the two men did not complete putting everything inside the house, with more the half of the household items being left on the front and back porches. They said this was due to time restrictions and being under quoted for the move and that there would not be enough time for them to return. I was then asked to send a message to them saying that all items were delivered and in working order with no breakages. As it was nightime and the two men were eager to return to the pick-up suburb, there was no way to inspect everything until days later. I was impatiently ushered by the main removalist send the message, irrespective of the inability to effectively inspect all 4 rooms worth of items. (Mainly sprawled around the outside of the house.) One important item is still missing, however, the rest of the house made it intact, some items a little scratched. (Expected on a three hour journey). Price wise, would book again. However; the company needs more consideration and arrangement with - more people for the job and the time needed for such a job, so personal and household items can be completely moved in to the new location. Not impressed by the impatient treatment and circumstances beyond my control, however much care was taken otherwise with most things.

Great service; Easy Booking – Moved a 2 bedroom/1 bath apartment with quite a bit of random things to move; camera equipment, soil from a balcony garden, and some pretty large desks. The movers worked hard but were conscious of delicate and fragile items. One point for improvement; we weren't schedule with enough time to move as much as we would have liked. (We have stairs… Read more

inside our new place and we had to move a bit of the things ourselves up those stairs as they had to go - we were happy to pay more for the additional time, but it wasn't an option) Maybe further consideration of the things needing to be moved would be good as they asked at the time of booking, but probably not enough. Otherwise, it was great.

Hard working, polite, lovely people – A 3 bedroom town house, with some large and cumbersome pieces. Moving only 1km away, started and finished on time even with steady rain all day. The men were professional and obliging. I would have given 5 stars, but a wieldy chair was left in the garage and a heavy marble patio table was left behind. I will need to hire more help to move these pieces.

Horrible, borderline criminals – Absolutely diabolical and hands downs worst customer experience I've had. Moving my family (wife and 1 year old daughter) from Adelaide to country NSW with the move booked in for a Monday I get a phone call mid afternoon Sunday to say the truck won't be coming and they don't know when they will get one there. We had sold our house so we're handing… Read more

keys over to real estate etc and couldn't remain at the property. Relocating 10+ hours away we had hotels booked etc along the way and had no other choice but to leave all our stuff and trust they would bring it as agreed upon. We had the real estate agent provide access so move could be completed. Contents of 3 bedroom house was picked up the Thursday and we expected it to arrive mid day Friday. I receive a phone call saying I owe a further $1800 dollars because they decided to send a larger truck and that I wouldn't receive my property until it was paid. After over 50+ call (a lot of which they refused to answer) I finally got someone who handed on the number of the drivers who provided info on the whereabout of our property etc. After picking our stuff up on a Thursday it then arrived the following week. Where it was dropped off with nearly every major furniture item scratched, dented etc. The admin at my moovers rang demanding I pay the extra $1800 otherwise it wouldn't be dropped off (little did they know it was already off the truck in my posession by that stage) when I told them the drivers have already dropped it off and that I'm not paying an extra $1800 dollars because they sent the wrong truck and cancelled the day before and made the experience incredibly stressful for a young family they threatened legal action (Lol). The process was days in a row of stress, feeling helpless as if we were being extorted for our own property, to demand a further $1800 for being unreliable, poor service, lack of care with move and borderline criminal in my eyes is crazy. It's astounding how this business entity is still trading and fair trading hasn't shut them down

DO NOT USE THEM THEY ARE CRIMINALS.

DO NOT GET THESE GUYS !!!!! – If you want a botched up job then get these guys. Otherwise get some professionals. Here is my story: Guys were supposed to be here at 9am. Got a call at 8:55 saying they are outside the house. Went outside no1 was there. Tried to call back and the guys just didnt pick up. Got another call in 10 minutes from another mover now saying that my job… Read more

will be delayed as the truck broke down on the way (check out other reviews with the truck broken down story). So one minute they were outside the house and the next there was a broken truck. Said they would fix up the issue. They didn't. Eventually i cancelled the job after no response after 30 minutes. I would be highly skeptical about other good reviews that they may have gotten. Clearly amateurs!!!!

Worst removalists ever. Don’t use them – We moved three years ago with these people. It was a nightmare. I had booked well in advance saying we would need a very large truck as it was a four bedroom house and we had a lot of furniture. On the day they did not turn up at the time we were expecting them. After waiting for four hours and trying numerous times to contact them they said… Read more

the truck had broken down. They arrived four hours late with a very small truck. They had been booked for 7.30 am and it was now 11.30 am. One of the guys spent most of the time on the phone. I had been told they would disassemble and reassemble things like beds They didn’t! They did not use coverings on the furniture in the truck when transporting as they had promised. The furniture did not fit in the truck so they had to do two journeys and we had to do numerous journeys in our cars to transport what we could. It was the worst move ever. Walls were marked and damaged in the new house as they obviously had no idea how to correctly move furniture. We are in our seventies and had to move some stuff on our own as one of the movers spent much time on the phone in the truck. On unpacking we discovered some of our boxes had been gone through by one of them and watches and expensive aftershaves were missing. We think it was the guy who was on the phone in the truck who went through our boxes but hard to prove. We have since contacted the company and they gave us a number saying they were looking into it. That was THREE years ago and we are still waiting to hear back!! DO NOT USE THIS COMPANY.

Change workers – Not professional, takes time and works very slow, also didn’t realise the travel charge fee which they didn’t mention on the first phone call. 1 worker asked way too many personal questions about my personal life and why I was moving. Felt very uncomfortable.

DO NOT USE – Movee is the rebranded company of My Moovers. Our experience was that a removalist walked out on the job, swore and abused his colleague, complained in the first five minutes regarding the move which was accurately discussed with Moover. Damaged and demonstrated a complete lack of care resulting in property damage. The information that was passed… Read more

from Movee to the contractor was limited ( one sentence). Movee changed the time the day before and reduced the available hours for the move. Didn’t fulfill the terms and conditions in agreement as half of our belongings are still at our old place and no alternative as outlined in the terms and agreement on the website. One phone call to raise the complaint initially and no return phone calls after this with no attempt to resolution. Just ignoring and deflection by Movee. Two of us then completed and assisted the one removalist. We were then forced to pay for a service not provided, with 2 of us competing and under the unimplied threat of not completing the unpacking of the truck( which we assisted) or for further removal. We were asked for payment before completion not at a discounted rate which was to be confirmed when initial complaint was made and there was no phone call back. Will be looking at ACCC, Fair Trading NSW, and small claims with other legal avenues to have appropriate compensation and action.

BEWARE: Do Not Give This Useless Company A Cent – I think they might of purchased reviews to get there score up because this company is absolutely horrendous to deal with. The day of the move they had the address wrong (even though I called and got them to update to the correct address MULTIPLE times yet they still didn't update it correctly) and they took an extra 8 hours to get someone to get… Read more

to the correct address. The actual movers were pretty crap as well and we had to move a lot of the stuff ourselves. Made our moving day a lot more stressful. Go with a reputable company like man with a van or something like that, the small savings you get going with this company is so not worth it. Hopefully they go bankrupt.

The most unpleasant and unsafe moving experience ever – My story mirrors many of the above. This was without a doubt the worst moving experience I’ve had. I was called at approx. 1:03pm with a confirmation that the removalists were running on time and would be at my apt between 12-3pm. I called at 3pm to find out where they were as still no sign of them. I was then told that they’d be arriving… Read more

between 3-5pm but more than likely 4:30/5pm.

The driver arrived at the property at 4:46pm, came up to inspect the apt, immediately complained about the size of my sofa, it’s a regular 3 seater. The only large items to be moved was a fridge, washing machine, sofa and bed… they slowly started to take belongings down to the truck at around 5pm.

After 2 hours to load the truck they arrived at the new property, which is approx 3km away, at 7:26pm. It was dark. Immediately one of the removalists (they never told me theirs names) started complaining, huffing and puffing. It took them 30mins to get one item into the property, and 1.5hrs to get 3. Then they started moving my belongings into the property. I had boxes marked with the room yet they kept asking me where to put things or they just dumped it wherever. They had no protective booties for their shoes and my place had carpet. It had been raining that day.

They continued to slowly bring my belongings up and one continued to huff and puff and say how tiring it is.

I’m now discovering that my turntable is broken and a huge scratch across the front of my fridge door.

All up I spent $770 to move a 1BR apt with hardly any furniture. They took almost 5.5 hours.

I asked if I could pay on the Monday after speaking w staff at Movee, the man refused, he wouldn’t leave my living room until I paid him, it was approx 10:30pm, I live by myself and felt very unsafe at that point that I just paid.

I was taken advantage of - I sent multiple notes to Movee and have been ignored w no compensation.

Amatures – An interstate move. They were 5 hours late. Damaged and scratched fridge wooden furniture. Broke 5 items that were in boxes. I found pieces of broken items. Several items missing

Public warning from QLD Government to avoid the dodgy My Moovers - – https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/fair-trading-services-programs-and-resources/fair-trading-latest-news/media-statements/public-warning-avoid-dodgy-furniture-removalist,-my-moovers Please find the link above to the fair trading latest news. Please don't call them. I used their… Read more

cleaning service for end of lease cleaning. They left the property uncleaned and deducted money from my account without consent.

Scammers - Do not use this company – Do not use this company. I had a one-bedroom unit to move from Melbourne to Canberra. We agreed on a fixed price quote which I paid a deposit of $200. It was supposed to be delivered on a Friday between 7 am and 9 am. On Friday, I had to make multiple calls to see where they were, only to be told they hadn't made a permit application to enter ACT.… Read more

I was furious as they had a month to organize the permit. On my way to Canberra, they rang me and said because they used a 'bigger' truck they had to charge me an extra $300, even though we had an agreed fixed contract. They said it would be delivered on a Friday. I waited all day, called multiple times, no answer ! When I finally got through late Saturday afternoon they said it won't be coming until Sunday. 3 DAYS LATE, Unbelievable!! When they finally come on a Sunday it was 4 pm, and the driver who rang me said he is working by himself and need my assistance to help him unpack the truck. They could they not even organize 2 people to unload the truck. This is the worst company I have ever dealt with. They are completed inept in every business sense and could not plan a trip to pick up groceries let alone plan a trip to deliver people's furniture and belongings. To top it off, they then tried to charge my credit an additional $300, which is absolute FRAUD. They made a fake invoice which was not the original one email to me, and which I paid a deposit of $200. Their website states '100% satisfaction guaranteed' - what a load of garbage. They are absolute scammers and fraudsters. Do not use them, you will regret it, I promise you.

DO NOT USE THIS COMPANY – I supplied an inventory they said they didn't receive it, I supplied it again. They said they had a truck big enough to accommodate our furniture. When they turned up it was very obvious they were not going to be able to accommodate all of our furniture. We had removal booked for Monday morning, they rang on Sunday asking if they could come on… Read more

Sunday as it was along trip from Vic to NSW. The furniture was not packed properly there was damage to several pieces, boxes were stored upside down when clearly marked this way up, they said they would assemble the beds, they didnt, boxes were all clearly labelled for the rooms, they dumped most of the boxes in our shed. Actually dumped is too kind it was more like they stood at the door and threw the boxes in. we were still travelling to our home when they rang to say it was 3/4 unpacked and they wanted payment then and there. The amount they stated was more than agreed. We refused to pay anymore than quoted. Eventually we received a phone call from the office confirming the correct amount to be paid. We paid through direct debit, we refused to give them our credit card details.

Even 1 star is too many – Be very wary of this company. They turned up 4 hours late with a truck that was too small, then suggested we move some of our furniture ourselves as it wouldn’t fit in the truck. The removalists damaged a lot of the furniture and knocked a corner off a wall. This included damage to a leather sofa, and knocking paint off furniture. They unscrewed… Read more

a table to move it, and left the screws behind in the old house. They did not wrap the furniture, tied it without protecting it, and it moved in the truck, causing more damage. They stowed boxes upside down despite the boxes being clearly labelled “This way up” They took the balance of the account from our bank account even though my husband refused to sign off on the job, and told the removalists why he would not sign off. They did not deduct the deposit from the balance.

After I quoted their obligations under Australian Consumer law, to them, they agreed to a $450 refund, but it took 9 months and the intercession of Consumer & Business Services in South Australia for them to pay us the money.

Take photographs of all damage - this helped our case with CBS.

Never use this company! – Horrid company. Booked them three months out of move date and on the day absolutely no sign of them. Called a week out to confirm we are all good for the date booked. Turned up 6 hours late! The two guys who turned up dragged there heals through the whole move - because they get paid by the hour. We were only moving down the road - Altona to Altona! I could guarantee all the positive reviews on here are fake!

Disgusting service – This company is disgraceful and highly recommend not to use them. They were unprofessional showed up with 2 workers and refused to take certain things like a pool table. Photos were provided of what was wanted to the removalists a couple of days before. I tried to ring the company and was repeatedly hung up on. I sent them an email saying how… Read more

dissatisfied my family was and got no response. They then charged a surplus charged that was never in their terms and conditions and i disputed with my bank to get a partial refund.

Very bad customer service and business sense! – Called me 930 am moving day to say they would not be here until, between 2 and 3!! I was furious and couldn't believe they we're letting us down like this. It's stressful enough moving. Emptying a 5 bedroom house at such a late hour didn't make sense to me, I had my 7 year old minded for the day and my wife and I off work for the day expecting… Read more

to be in the new home by the evening. Very unprofessional and your just dealing with a lady on the phone who doesn't know whos driving the trucks....your just a number!!

Ended up renting a truck and we moved everything ourselves.

Scammers that made my life hell, as if moving is not stressful enough – If I could give zero stars I would. I am reporting this company to every dogsbody for scammers and dodgy businesses that I can as I really think they should not be allowed to continue at all. My experience: I was told all day they were on their way, eventuating in a no show and them closing their phone lines for the weekend, (8pm Saturday night),… Read more

so many phone calls and lies, plus illegal withdrawals of nearly $700 and now avoiding me like the plague so that I have to use different numbers to call them, and then they put me on hold 'transferring me to some (mythical) financial department. I had to pay extra rent as I was stuck at my house plus another company to move me at the last minute for top dollar. The cleaning company they suggest is not an affiliation, it is just them again, so the same experience there, resulting in me losing half my bond because apparently there was even a cigarette butt on the ground (I do not smoke).

Rubbish – These guys never bother turning up stay clear of these guys they are a rip off and didn't turn up . We had organised these guys to move house and they didn't even call just didn't turn up.

Scammers – Stay clear of these scammers On the day of our move they called us to let us know they have no trucks available and that they will have to reschedule for next weekend, when I said that it’s not possible and we have to be out of here today I was hung up on FOUR TIMES. The lady I was speaking to had zero sympathy for our situation. When I asked for… Read more

a refund on our deposit I received no email confirmation, I tried calling and emailing with zero response, they just ignored my calls, I had to get my father to call them to which they also hung up on him several times. I’ve finally got my deposit back after way too much hassle. PLEASE STAY AWAY FROM THIS COMPANY. This move has been nothing but stressful and I just hope people reads this review and stays away from them, no one should have to go through this. You guys overbook yourselves and scam people, you should be ashamed of yourselves.

Negative rating Worst experience, I regret the expensive mistake – I booked 2 weeks in advance. They were due Friday 2-5, I got a phone call at 4:45 to sat they weren’t coming until ”SUNDAY”. Obviously I was extremely upset; 2 fridges and a chest freezer emptied ready to move. They finally turned up on Saturday, then realised it was 2 storey(yes I informed them) so we’re going to leave. I made a deal for me and… Read more

my kids to move all the furniture out for them to load on the truck. They broke legs off a fridge and washing machine and tore the couch THEN CHARGED ME MORE DO NOT USE THEM EVER