Natural Solar

Worst customer service ever. It took 3 months to organise a visit by their technician to inspect the broken down inverter they they didn’t honour theit guarantee the warranty. The sent a replacement item but they demanded me to pay for the installation of it! Show details

Sales & Installation were excellent but after installation/service support not good. I needed support with the installed inverter. It caused alarm and earth fault when temperature reached 34 degrees & beyond. So had to shut the system down until the temperature dropped. After several weeks of correspondence and talking with their technical support… Read more

personal no result & only given promises & ran around.A bit disappointed as it spoiled their good sales & installation. So I have given up and still searching alternative as no one prepared to touch it at this stage as in theory it is still under warranty? Less than 12 months old. So every new buyer please beware of this shortcoming of after sales support.

Update - 2026-04-09 Mulitple emails and call this week. No response from the Natural Solar team. Even the support person from the Hardware vendor (who i'm having to interact with directly) suggested i find a different installer as they have continuous issue contact with Natural Solar. I've also started the legal proceedings to get this resolved. … Read more

**** I purchased and had a solar system installed by Natural Solar in December 2022. The installation itself was fine, but what has followed is one of the worst customer service experiences I have ever had. First inverter failure (October 2024)

In October 2024 I began receiving overheating alerts from my Fronius Symo inverter. It took around six weeks to resolve, which was frustrating but manageable. However, during this process Natural Solar attempted to charge me for the technician visit despite this being covered under the warranty terms in my contract. They only agreed to honour the contract after I threatened to leave a negative review — at which point they became immediately responsive. I shouldn't have needed to do that, but I noted it for future reference.

Telling contrast – July 2025 In July 2025 I enquired about purchasing a Tesla Powerwall through Natural Solar. Alan Bailey responded to multiple emails within the same day and was exceptionally attentive. It is clear he is capable of prompt communication — he simply chooses not to apply it to warranty matters that cost the business money.

Second inverter failure (December 2025 – present) In December 2025 the replacement inverter began overheating again and downrating output. My system has been significantly underperforming for months, costing me hundreds of dollars in increased electricity bills. Since then I have sent numerous emails and made multiple calls to Natural Solar. I have spoken directly to Alan Bailey and Kai Mather on several occasions. Each time I am told the matter will be progressed. Each time, nothing happens.

Fronius (the manufacturer) have been far more responsive throughout. They diagnosed the fault, sent replacement fans directly to me, arranged installation, and when that didn't resolve the issue, agreed the inverter needs a full warranty replacement. They have placed the service order and sent multiple follow-up emails to Natural Solar requesting approval to dispatch the replacement. Natural Solar have not responded to Fronius either.

The only thing standing between me and a functioning solar system is Natural Solar approving a warranty replacement — something that costs them nothing except the installation labour they are contractually obliged to cover anyway.

I will be updating this review every time I contact Natural Solar and receive no meaningful response.

Before you commit to Natural Solar, I'd strongly encourage you to do two things:

1) Read the other reviews on this page and filter for any that mention after-sales service or warranty support. My experience is far from unique. 2) Call their customer service line. In my experience it simply rings out — it is effectively unmanned. That tells you everything you need to know about how seriously they take customers once the sale is done.

5 star service – Very happy with my dealings with Natural Solar. Sales and support staff were very knowledgable and helpful. Excellent price, and battery was installed in less than a week. Installers were punctual and polite and worked hard on a difficult installation. Highly recommended. Show details

I recently had a Tesla battery installed through Natural Solar and the whole experience was outstanding. From the sales process, through pre-install planning, installation day, and after-sales support, everything has been seamless and professional. The team kept me well informed, the install was smooth and tidy, and the after-care has been just as impressive. Couldn’t be happier — 5 stars all the way! Show details

Very happy with the installation of the new Tesla battery. The installation team were creative in finding an efficient way to install the wiring so there was no unsightly conduit running outside our house! The team at Natural Solar were also very helpful in finding a good location for the battery. Show details

Our solar experience with Natural Solar was very good. I diligently got many quotes, comparing prices and speaking to companies and listening to anything unusual that they said. One other company told us that they might have to cut and shorten the wire on a solar panel to fit it on a certain section of roofing and they said that it might… Read more

compromise the panel, I crossed them off my list.

Apart from the panels a switch box has to be installed, one other company told us that they might have to install two boxes with the main switch in a small different box. I crossed them off my list.

We almost went with another company that a few days before the acceptance of the quote, increased it by $3,000 saying that they might have to use scaffolding. It was not a simple PDF quote, it was a quote where we had to click on a link and wade through many pages to sign off. We were just sent the link without any warning of the price increase. I crossed them off my list. The company later went into receivership.

I got many quotes and Natural solar were the best.

We visited a few Solar companies at their offices. We did not visit Natural solar but we eventually went with them. They gave us the best quote and they always returned our calls/emails promptly. They were clear and prompt in what they said and they didn’t say or do anything unusual.

Natural solar did the design without visiting us, as they can see our house and roof on Google, so they mapped out the panels and emailed it to us. We could and did ask them to arrange them differently to maximise the solar capture.

They advised us that we need to get spare roof tiles. We got them. It is almost impossible not to break roof tiles during a solar installation. They replaced a few tiles with the new tiles when the solar panels were installed. Before we got the work done we got a drone company to operate a drone over the roof and send Natural Solar a report, so there would not be any quibbling about our roof .

We paid for SunPower Maxeon 6 E3 but Natural Solar installed the latest version of this panel SunPower Maxeon 6 E4, the panel had just being upgraded by Sunpower and Natural Solar put the latest version in.

Our 34 X (sunpower maxeon 6) panels came to $31,214.00 with the STC rebate and without the state government rebate (we didn't qualify for the state govt rebate). Iam going to take off $1,000 for the Clenergy black rails we added , that was included in the quote . So $30,214 divided by 34 That is about $888 per panel with installation. At the time of installation the panel retailed for $614. So my calculation is that our panel installation (which includes the switch box install) is around $274 per panel (with the STC rebate but not the state government rebate).

We got a good Clenergy racking system in black (we paid extra for this) but we were told that the racking systems are anyway good.

When we installed there were two sets of rebates, a STC rebate and a state government rebate. Rebates may have now changed. I believe that for the State government rebate, the application had to be approved before work commenced. It’s best to check with your installer.

The solar company ideally should be members of the Clean Energy Council . My understanding is that there are Clean energy Council retailers and Clean Council Energy Installers.

Because we have 3 phase power and are allowed to feed in 15KW., at the time of installation. We got 34 solar panels.

SunPower Maxeon-6 435W AC 34.00 Enphase IQ7A Micro-Inverter 34.00 Enphase Envoy 3-Phase Site Difficult board work = $110 Included in total Clenergy black racking to be used Standard Installation Sub-Total ex GST $33,136.36 GST $3,313.64 Total inc GST $36,450.00 STCs $5,236.00 Total after STCs $31,214.00

This is a site which advises on solar and has a chart of the quality of solar panels https://www.solarquotes.com.au/lp/the-dos-and-donts-of-going-solar/?adsource=Google_Ads&adcampaign=Google_Search&gad_source=1&gclid=EAIaIQobChMIw8mrtoThhAMVtOYWBR3IGg_hEAAYAyAAEgKJoPD_BwE

Very poor after-sales support. My Tesla battery was installed just four months ago, and after reporting an issue two weeks ago, I have received little to no meaningful response. Calls are not returned, emails are ignored, and I can no longer even get through by phone or leave a message — which is extremely concerning for a company responsible for… Read more

a system of this value.

I have attempted to contact the salesperson Jimmy, technical support [Name Removed], and the support manager [Name Removed] with virtually no follow-up. I was told the issue might relate to “added hardware,” despite not adding anything to the system. Tesla themselves provided a solution that requires the installer to attend site, yet this has also been ignored.

Reliable communication and support are the bare minimum customers should expect after installation. Unfortunately, my experience has been the opposite. Unless this is resolved promptly, I would strongly caution others to carefully consider their choice of installer.

since we have had a tesla battery installed by natural solar .we have had nothing but problems with power just going off in our home etc .i can go on what else its doing and should be doing when we loose power also but i will leave it. after doing some homework and talking to other solar companies we should not got the tesla power wall 3 as we… Read more

have 3 phase on our rural property but was never explain that as apparently there are 3 phase batteries out there. i have contacted them and sent a drawing through and said cant touch it anyways not solar certified .so where to go from here after paying all that money out. You think they would of sent someone out to fix the problem. I am having a certified solar company coming to have a look and make a recommendation.i want my money back they cant backup there system after installation thats poor business. battery only installed not panels

Worst Experience with the installers and their Admin Manager! Would not use them EVER again! We are considering installing a second battery but won't touch them. The installer who installed our Tesla battery did not switch the panels over to charge the battery upon installation and we kept getting charged the full amount by the energy supplier. … Read more

When I compared the electricity bills (over a period of 3 months when we were away), I realized that there was no benefit to us as the electricity cost was the same as per the previous year. When I called Natural Solar only then was it rectified but they were VERY arrogant and not at all apologetic! So good luck to all of you out there that are getting batteries through this company.

Don't expect follow-up service if faults emerge later. We spent over $50,000 less rebate on our installation by Natural Solar. The addition of a 3rd Powerwall 2 in 2025 created major electrical faults within 6 months. We can't get Natural Solar to return our service calls. Show details

This email to their Sales Manager sums up our experience with Natural Solar - "After much deliberation and discussing this matter with my wife, we have decided not to proceed with Natural Solar. If this is the quality of our pre-sales / pre-installation experience, we have no confidence that we will get reliable post-sales / post-installation… Read more

service from Natural Solar. It is also in light of the fact that $19K is a significant investment by us. If your team is unable to take the time to answer 22 basic “due diligence” questions from your customer and this resulted in a hasty decision to retract the deal without first speaking to your customer, it speaks volume of your team’s arrogance. Your insistence to refund the deposit (despite my assurance that we have no issue with the arrangement and given that it has already been sitting in Natural Solar’s account for nearly a month) and your decision to give verbal response to our 22 questions instead of written response (which will take more of your time as well as mine) is simply baffling. It also speaks volume of your inability to listen to your customer. When Thomas assured me on Thursday (the day before Natural Solar decided to cancel the agreement over email instead of a phone call) that “he’s on my side” and “his reputation is on the line”, I truly believed him. But his refusal to pick up my call yesterday says otherwise. The lies from your team member speaks volume of your team’s culture. We will be sharing our experience with others on public platforms as a cautionary tale."

Tesla 2 battery purchased at a great price and installed with a minimum of fuss. Easy to deal with and helpful staff. Shane and Alan pushed to process along through all stages including processing of the 30% Government subsidy. Highly recommended. Show details

We had our Tesla Powerwall 3 installed yesterday. Natural Solar- Emmett Fox was very helpful, made the whole process easy from start to finish. His follow up was appreciated & offer of a direct contact if assistance is needed is appreciated. Show details

Very professional team. Affordable, fast, transparent and reliable service. Promptly available to sort out any issues. Not to mention one of the best rates in the market! Show details

I was recommended to Natural Solar by my neighbour and when I first contacted them to enquire about a battery for my solar I first spoke to Alan Bailey who I found to be a very personable and knowledgeable representative of the company. He talked me through the whole process and sent me a quote for the supply and install and all the necessary… Read more

paperwork required to complete the purchase. When the time had come for the battery to be installed Alan phoned me to organise a date for install. The two technicians arrived as per the date I was given and the install was completed in a couple of hours even though it was a rainy day. With this in mind I have no hesitation in recommending Natural Solar to anyone who is contemplating adding a battery to their solar system. Chris Paddick

Great experience from quote, patient explanation of rebates, product and install Quality. Great after sales service. Left my electrical system better than before they arrived. Really happy with overall experience and outcome Show details

I have always had an absolutely wonderful experience with Natural Solar in all my dealings with them. This has been with previous Powerwall 2 battery installations, a new 10.45kW/h, 22 solar panel system installed at the end of 2024, including a new solar inverter, and most recently another Powerwall 2 battery addition, that the salesman at… Read more

Natural Solar did a really terrific job with, in securing me one of the final Powerwall 2s available in Australia that was then installed at the end of July 2025. The professionals at Natural Solar where extremely helpful in their communications and the technicians and tradesmen sent out have always done a first-class job, never cutting corners and always being most professional. Natural Solar are an outstanding company to deal with, and I cannot but recommend them to anyone wanting a truly pleasant experience and top-class job.

We had our Tesla Powerwall 3 installed yesterday and couldn’t be happier with the whole process. Natural Solar were amazing from start to finish – friendly, professional, and a pleasure to work with. From my first contact through to installation, the team made everything seamless. Special thanks to Matthew, Tom, Indira, and Emmett for their… Read more ·  1

outstanding service and communication. The quoting and planning process was spot on, the pricing was competitive, and the installers arrived on time and handled everything efficiently and professionally. Emmett’s follow-up after installation was excellent, ensuring everything was working perfectly and that we understood the system. If you’re considering a Tesla Powerwall system, I highly recommend getting in touch with Natural Solar. They know their stuff, work as a team, and genuinely care about delivering a great result.