Peoplecare Health Insurance

Well priced. There was a year that profits were made and returned to members on 2 occasions! No fuss and provide assistance when needed. All claims dealt with promptly and able to be lodged easily on the phone app. They contacted me to check whether… Read more ·  1

I needed the high level of insurance I had and then reduced it and saved me over $120 per fortnight!!!!

We are.long term customers and have top cover and high extras. We have utilised just about each category and we are 100% satisfied with all aspects including admin. JRB. Victoria Show details ·  1

Incredible service and care – My wife has been with Peoplecare since June 1st 2017. Once we settled into a committed relationship, she very quickly organised for me to become a member, July 1st 2021. Peoplecare have supported my wife through some awful times, complications from surgery with extended stays, then post hospital support. She worked it out recently - thousands of… Read more

dollars, without question, without drama... and when you call the call centre, there is zero wait time, and you are talking to a lovely person in (I think) Newcastle who seem to genuinely want to help. They are fantastic on email too. My wife chose to move to Peoplecare due to pricing but was also drawn to them as a not-for-profit. Recently there was talk of ending agreements with our hospital of choice and she was very worried, for her loyalty to Peoplecare, but also continuation of care. She was so excited to see that there was a resolution, and she didn't have to leave her beloved Peoplecare, it was almost endearing to see how much she cared. We are thrilled with every aspect of service and care from the team, and will never leave, unless something happens and we can't access our care at The Wesley in Auchenflower - this is the only reason we would ever leave. Excellent client services, excellent claims processes, fabulous incentives, and you actually feel like a member of a very large, but caring family.

BEWARE Peoplecare Members -DON'T USE FAMILY MEMBER SERVICE PROVIDERS – Be warned of the exclusion preventing Peoplecare Members from claiming the cost of services performed by family members. If your daughter or nephew is your dentist or physio or GP then DON'T CLAIM for their services. Many of you are likely to miss the cryptic notification of this exclusion as it is just one dot point on page 16 in the 27-page… Read more

website brochure. Despite reviewing the past few years of newsletters, I haven't detected one reference that draws your attention to this exclusion. It doesn't matter if you have been honestly unaware of this exclusion; it doesn't matter if the services are honestly and professionally provided; it doesn't matter if you have a perfect history of legitimate claims extending back decades with hospital and extras cover at top premium level. Peoplecare will still demand repayment of past claims amounting to $thousands even though they have suffered no loss for otherwise legitimate service claims. If you want to keep using your family provider, then do what I have done and get out now!! Like me you may be surprised how generous the offers are for fee reductions out there if you switch. You have been warned.

I love my private health Insurance! – I've always valued my private health cover for all the extras (dental, physio, Chiro etc), but as I've got older these last few years I've begun to experience quite a few health issues - so now I value it all the more! I've recently had 3 operations in 3 months: the last one being unplanned but just as necessary; requiring inpatient rehab which… Read more ·  1

was fully covered with no excess. Peoplecare also contacted me to make sure I was aware of all of my entitlements for rehab at home, physio, mobility aids etc: what other health fund does that? Whenever I have queries they are generally answered promptly and explained in a friendly, professional manner. Also, my claims are so easy to make on-line and they are processed usually within a day or so. I recently bothered to have my health fund compared for a cost/benefit analysis - and you know what? I was advised to stay with Peoplecare - no other health fund came close! I've been with them now for 28 years so I can't see myself ever changing over now!

We’ve been with Peoplecare health insurance since 2010 and can’t fault them! They are part of a not for profit group of funds and really give back to their members. During covid they even refunded part of our premiums since most members weren’t able to use their cover as much as usual due to COVID restrictions. I love that they are based in… Read more ·  1

Wollongong and if I need to call them I always get through immediately and their team are always so helpful. On occasion we have used comparison companies to see if there’s a better deal out there and every time we have been unable to find any other fund that can compete with our Peoplecare cover.

I have been with Peoplecare for over 15 years and they really are a health fund that benefits there members. They have continuously given back to there members through reimbursements and member benefits. The staff are always helpful, claims are processed so quickly and they have always been able to help me with any questions or queries. Show details ·  1

We have been with Peoplecare for over 35 years and have always found them so easy to deal with (no offshore call centre) They answer any questions easily and even suggest ways to claim that you might not have thought of. They're not the cheapest out there but your really do get what you pay for and their rebates are often higher than other funds. Show details ·  1

Have had a long term (6 months) struggle to get simple basic information on fees and rebates. Every excuse under the sun, from security issues to staff busy. Policy is not good value and the supposedly simple claim system takes usually 3 to 5 emails and chase ups. My recollection is that as their fees are rising every year (about 4-5%) but the… Read more

rebates are stuck in the 2020. They also refuse to show how the "cash back" of $45M was calculated. What are they hiding?? Our cash back was <$300. As a member and an owner I see no difference from AIG for my car insurance. Closed loop.

Terrible service with extremely poor communication lines. I had to cancel my cover because they will do anything to weasel their way out of paying for anything. They have the audacity to respond to their failures with the line "We care about you and your family" after refusing paying. Highly recommend going to another provider. May be more… Read more

expensive but you know you will get what you pay for in terms of services and cover. The security just isn't there for this one.

People care were great until I tried to use my policy. Wouldn’t cover me for stuff and extras are completely useless for my situation. I had the right level of cover but they refused to cover me. I had to pay $7-10k out of pocket before anyone would help me and the insurance was going to contribute $500. My excess was $500. I have spoken to the… Read more

insurance company and submitted a formal complaint and spoken to a team leader who also refused to help.

Had recent hospital admission using people private health insurance. Had great communication between the hospital and peoplecare. Claims were processed fast and very impressed with how things have gone Show details ·  1

It’s not often you’d rate insurance positively., but having been with Peoplecare for 12 years and never having an issue says it all. So happy with the services it covers, the price (and I get the occasional cash back to members) and customer service Show details ·  1

My wife and I have been with Peoplecare for many years now, and have always found them helpful in answering our many queries. They have been very responsive and, if they didn't know the answer, they generally followed up quickly. With the ongoing rise in medical insurance, I have been reviewing value for money, especially with the competition that… Read more ·  1

exists in the marketplace. One thing that happened a year or so ago was that they gave members a rebate as they had a profitable year. That has never happened in any fund I've been involved in before. Overall, we are very happy with Peoplecare.

Peoplecare promptly pays any claims we have, our cover is comprehensive though as seniors there are certain items that don't apply to us and we don't have the choice of deleting them which would then adjust the cost of our monthly cover cost. Show details ·  1

Good Value, easy to set up, claims easily and quickly processed using app. Have been with them for at least 10 years. Only issues the gaps are getting bigger, but this is also a result of other factors causing an unfair increase in costs. Show details ·  1

I have been very happy with Peoplecare, (a non-profit health care organisation) as a member for many years. If I travel overseas for an extended period, I suspend my cover (as covered by travel insurance) and it's a saving plus a no hassle email request to Peoplecare. Following Covid, all members received a reimbursement of money as Peoplecare had… Read more ·  1

a claims savings. I said a big thank you! When I claim for dental and optometry, I know the benefits are higher than other health fund organisations even though I pay similar rates to other health funds. Any email inquiries are answered within 1-2 business days. I'm very satisfied and won't be looking to change health funds.

Seems like a really genuine company and I've been happy with my experience over the past 3 years. Giving a 4 and not 5 because they are expensive for us who don't have any need to make claims. Saying that, if we were to get some health issues I believe Peoplecare would do right by us and help guide us to get the support needed. Show details ·  1

In all the many years We have been with Peolecare ,my wife and I have always had the perfect relationship, from staff, from product cover and cost. At times ,of course we have shopped around , but have never seen the need to change, when on a good thing........ Show details ·  1

Health insurance that actually cares – I have had health insurance for a long time and only whish I had found Peoplecare sooner. Customer service still exists. I have never had a health insurance company call me to check on my well being, ever. I recently had to return to hospital and once again a call to go through everything with me and answer any questions I had. They took their… Read more ·  1

time to explain everything and made things very easy. even letting me know about care packages I was eligible for that I would never have thought to ask about. Upfront, truthful and transparent.

Worthwhile and great customer service. No problem is too much as long as you communicate – Peoplecare have always taken care of me. Ensuring that I am getting the best information and helping me understand and claim on all the facets of my cover so I don't miss out on anything. Show details ·  1

As above very pleased – I have been with care since the early 80s in that time people care has been great for our family they have been there with when we needed them. They are easy to contact also they are very good in explaining our Questions We could not see us changing to a different fund Show details ·  1

Peoplecare for benefits and support – I have continued to find Peoplecare coming out on top regarding cost, benefits provided and support. I regularly check the competition but choose to stay with Peoplecare (over 20 years). I appreciate that they are not-for-profit and find the app easy to use. Show details ·  1

praise for Peoplecar Health Insurance – I have nothing but praise for Peoplecare Health Insurance. Our family has been with them since 1982, and our adult children became individual members in 2023, They are quick to respond to claims and are very helpful with our enquiries. they may not be the cheapest, but in our advancing years, we couldn't be without them. Show details ·  1