Puratap

Having moved to SA from interstate where I had very good drinking water I could not handle the taste of SA water. Have had a puratap for going 14 years and can not imagine going back to normal tap water Get my scheduled filter change every 12 months at a fixed price barely changes year to year Show details

We have used puratap for many years, I have tasted water from other brands however only puratap gives you that clean fresh water taste. 100% worth the investment. Show details

Outstanding Service from Dinesh, - Puratap – Dinesh was on time, to change my Puratap Filter. He was very helpful, thorough, efficient and hardworking. He explained everything to me & made me feel like a valued customer. Thank you Puratap, another happy customer.

I am extremely disappointed with the service from PureTap. They installed a filtered water system at my property this morning. A few hours after the installation, we discovered a significant leak under the kitchen sink. Before this installation, there had never been any leaking issues — the property has been well maintained for years. When I… Read more

contacted PureTap to report the problem, the customer service team refused to send anyone to fix it, insisting that “nothing was wrong” and that their plumber had explained everything to my mother. This is completely untrue. The plumber did not communicate anything at all — he simply completed the job and left.

The leak clearly started only after the installation, yet PureTap took no responsibility and offered no support or solution. This is extremely disappointing, unprofessional, and unfair, especially when the issue was caused shortly after their work.

I would not recommend PureTap to anyone based on this experience. Poor workmanship and even worse customer service.

Very aggressive sales tactics. They always call one month before unit is due for replacement; and then demanding they attend when it suits them, and not you. Husband and I are disabled and cannot bend over. The technician took out cleaning products from under the sink to get to and replace the filter, and then just left them scattered on the… Read more

floor. He pushed and pushed us to upgrade the unit saying the new one filtred out 3 "dangerous" chemicals. When I asked him to write down the names of the chemicals he simply refused. We have been with Puratap since the company started up. This will be our last year with them. Will go elsewhere for cheaper and better service.

Plumber left a mess under my sink, water on my floor, put unit in wrong place which affected my storage system & then tap leaked all over bench tops as soon as he left. Had to get him to come back & replace tap & move unit. I was offered $10 off my next service which goes nowhere near to the time lost and inconvenience caused to me. The tap was unlucky, the rest just shoddy work. Be very wary folks.

We had our Puratap tap replaced (it was old) but it was leaking. It only took two days from our phone call for a rep to come and replace it. Happy with the service.

Love Puratap. We’ve had the double filter one a long time and have it serviced yearly. The technician is always friendly and on time and replaced anything required. It’s a much better system than anything else we have researched.

The serviceman arrived within the advised window of time. He was very friendly, asked how my morning has been, and very efficient with the Puratap service. A great Customer Experience! Unfortunately I didn’t get his name, but please pass on my Thanks and above comments to him. Any interaction I have had with Puratap, via phone, SMS or in person has always been great! Kind regards, Wayne D

I have been reading all these reviews right back to the 2011 review and no, Puratap is not listening Adelaide, as they state. They still call a month earlier than they should so year on year the filter gets changed earlier and earlier. They still do harass you with text messages and I am now done with them.

Constantly upselling and saying that you need new taps etc and giving inaccurate information re last tap change etc. Service was an hour later than booked but the service person did ring to let me know that he was coming from the opposite side of town to me. Feel like the company holds its customers hostage to its products. Then got a survey from… Read more

the company only allowing positive feedback to be submitted. Poor form and am looking at getting it removed from the premises

Disappointed – We have been with puratap for over 10 years, we had the same tech..for years friendly then 2 years ago another tech not so friendly last week we had another tech turn up for our yearly change, he stank wasn't friendly and seemed rushed..so anyway after the deterioration of service..adios pure tap..

Puratap all in one is too expensive to maintain – Have the all in one tap system. Washer soon went. Had it repaired by a plumber because the warranty had just run out. I've had it replaced a second time and it's leaking again. Talking to puratap they are happy to fix it for a price. The previos puratap lasted years with trouble free service but this new system coats $80 a year for filters and… Read more

about $60 a year to have the washer replaced. Im having it replaced with a self install hiflow system from bunnings.

Puratap RIP! – Why do Puratap think it's OK to book you in for a filter change at 11months. When I rang and said I would like it done at the end of the next month putting it 2 weeks over 1 year. The customer service agent reminds me about the SPECIAL price! I asked why it's OK for them to rip me 2 weeks but it's not OK for me to book 2 weeks out and still get… Read more

the special price. Is that not what customer loyalty is???? Time to look for another filter company if this is how they want to operate there business! Garbage service Puratap! You should show more loyalty than that to your customers!

Egg smell coming from Pura tap – finally came to my attention after all these years with Pura tap as why does the service person always takes out old filter to van to change it for the new one?? Never has it been done inside.. then first time egg smell coming from Pura tap guy said I will take it out to sanitise?? No new filter as still not needed till later this year.. so do I… Read more

always get a new filter every year that I pay for it??? Or is it just being sanitised?? Which I never knew that happened until recently... Still egg smell back next day... Now checking out the spout as that's just still under warranty... So if it wasn't I'd have to pay for that again to stop the egg smell??? Will be speaking to service guy tomorrow once spout is changed...asking why does the whole filter need to be taken to van not changed inside in front of me Cheers

Aggressive reminders – Product was fine. Aggressive reminders were not. Decided not to proceed with renewal years ago for two properties and asked not to be called again. Was called today and told I have been called even with the do not call comment. Was drilled straight away about reasons for non renewal, accused of using generic filters and told my answer for non… Read more

renewal doesnt make sense. I would think a simple no means no but obviously not. Not the kind of attitude that would get any ex-customer to come back.

Very misleading advertisements to draw you in – Website is very misleading. Tap is advertised and marketed as there are no additional costs for new customers. The when processed, a few days later a customer consultant calls to ‘book the inspection’ and the ask you to then pay for the filter and that the tap you had purchased did not come with any of the filter accessories. I informed them it was very misleading and requested a refund.

Misleading Technician at yearly Filter Change Appointment – We moved into a new house in 2018 and got puratap installed shortly after. Since then we have had regular yearly filter changes and the technicians that attend have been amazing and friendly. The water is also very tasty. Recently we had our scheduled filter change and the technician that attended our home said we need to get the tubes replaced… Read more

every 5 years and it would cost us an additional charge this service call out, even though no one has mentioned this before that day. We had not heard of this before and could not see any information about this listed on the puratap website to indicate it is something that needs to be done.

The technician said if we don't get it done and the pipes burst that puratap is not liable for any damage caused by flooding. He said the whole kitchen would flood causing thousands of dollars damage.

We asked him that if it had to be done every 5 years, why had no one mentioned this to us previously or when we purchased it, secondly if we knew we had to have it replaced during the filter change, we would have made sure we had enough money to cover the additional charge. Not everyone can just pull money off their money tree.

When we were unsure if we should get them replaced or not, he got extremely frustrated, demanding that we give them him an answer now, as he has such a busy day and needs to keep moving.

He pressured us into making a decision on the spot. No business should put this pressure on their customers.

In my opinion, forcing customers to make rash and pressured decisions on the spot is running a very dishonest business because it seems you are wanting to just upsell products when the customers don't even require them.

After the technician left we contacted puratap head office straight away via a phone call and email to provide a complaint about our negative experience. They both (two different people) advised that the tubes do not need replacing every 5 years but only when the tubes are showing signs of wear, would they need replacing. The technician who attended our place never mentioned our tubes were damaged in anyway, but insisted they need to be replaced every 5 years.

We are still waiting on a response to this feedback as we have not heard from anyone. We have not received an apology or any update as to what has happened since the feedback.

Be cautious when dealing with puratap to ensure you are not being led down a mystery garden path and have to pay extra money when it's not really required.

Also, can you please fix your systems to allow people to book at the 12 month date from the last filter change. At the moment, your system gives us appointment approximately 3 weeks earlier from when it was last changed, which is too early.

Clean healthy water – Love this water filter, our tap water now taste's just like rain water. Highly recommended the product and the service, thank you. No more bought water again.

Absolutely love having delicious water now – Installed puratap a couple of weeks ago. Plumber was fantastic. Arrived early, speedy install, left place clean and tidy - even moved my furniture back in place!

My tap water is now drinkable – What a fantastic company, Everything they said from the day of installation has been 100% accurate. To be able and enjoy my tap water was something I thought could never happen but now it's no more bottled water for our house. Friendly staff , Amazing product ,Thank you Thank you Thank you simply loving our water now. Show reply

Easily the best water filter system – I’ve had different styles of Purataps in different properties and I couldn’t be happier. The quality of water is by far the best! I can’t drink from other “water filters” after using Puratap because it’s so good. The customer service and plumbing has also always been spot on. Friendly, kind and helpful! Thank you!

Can’t live without it! – I have been using Puratap for years and I am always happy with the lovely service from the call centre staff and the plumbers who come to change over the filters. Having the filters changed is an easy and quick process. I love the look of my Puratap and the taste of the water is second to none. Can’t fault them!

The perfect solution to tap water!!! – I’ve had Puratap’s on the last houses I’ve lived in. Once you have one you can’t go back to normal tap water. You can taste the difference