Very unprofessional service.. they don’t stand on there terms. I bought alternator for my car, after 9 months it start getting overcharged my car. Even I nearly crashed my car because it stopped In middle of the road and steering got jammed. After I went in Ballarat store, I gave everything but nothing heard back from them. After 3 weaks called… Read more
them, they said nothing wrong with alternator,, “are you kidding me”” why I spent 800 dollars if this is right. Ridiculous… even they checked with my mechanic. But nothing….. I went to head office so I can get my refund back.. but they are same.. every time called them and they say we will contact you… Very ridiculous..will never go back again repco.. stealing people money..disgusting……
Reviews with attachments
Repco are running a special, $40 trade in on old lead acid batteries if you buy any Repco branded battery. I went to the store, the said the battery I bought wasn’t eligible for the trade in as it was on special. The savings on the special is less than the savings on the trade in. Their promotion is garbage. Show details
Do not buy online. Repco’s return policy is extremely disappointing. I purchased a product online using Repco’s registration compatibility tool, which indicated the item would fit my car. It did not. I then lodged a return request online and was advised to attend a store, where a refund would be considered at the discretion of staff. When I… Read more
arrived in store, the staff member who served me (purple hair) refused to even look at the photos I had showing that the seat cover did not fit. I was told that because the packaging was not considered “resellable,” a refund would not be processed. This was despite the fact that the product was incorrectly sold to me online and is marketed as a universal fit, which reasonably requires opening to confirm suitability.
The staff member was dismissive, unhelpful, and rude throughout the interaction, and the response from the back-of-house team was similarly uncooperative.
Overall, this was a very poor customer experience caused by incorrect online advice and compounded by unprofessional in-store service.
I am writing to commend the excellent service I received yesterday, Father's Day, at your Chatswood store. I was at home fixing a water jet machine and needed to purchase fuel and air hoses. Because the machine was made overseas, he couldn't find the exact size hose. However, a young man working there was very helpful and found a similar one off… Read more
cut from the store shelf for FREE OF CHARGE. I truly appreciate his assistance and the great service provided.
Repco Toowoomba- Service needs improving – I've recently moved to Toowoomba & ordered a 5 Litre oil online click & collect to pick up at their Taylor St. Store. I attended the store to collect but I also wanted an oil filter. I spoke with middle aged woman & enquired location of filters & was directed to the rear if the store where 3 small customer service were located. A staff member was… Read more
standing at one of the desks & was on the phone. After 5-6 minutes, he said to me,'If you stand there, they'll think I'm serving you. Thanks Sherlock, the other 2 desks were vacant. He continued on the phone, I stood away from his desk. Next thing two other guys get served by the lady who directed to me the back of the store. After the 2nd of the 2 customers was served, I said to her,' Can I get a filter please?' She then decided to serve me & locate the filter. The online experience was easy & painless, the instore experience was slack. The guy was still on the phone when I left. They seem to have a lot of staff just walking around. My gripes- the guy on the phone, just left me standing there & when he did speak to me, it was basically to move. Surely he could have signalled a staff member .The final insult, the lady who directed me initially served 2 late arrivals & I had to ask her before she walked off. I can only see one star for that experience. Nice store but customer service poor!
Worst customer service experience I've ever had – Yeppoon store used to be fantastic, my last experience there was disgusting. The repco website said the brake pads i ended up purchasing would fit my vehicle, however they absolutely did not. They were not special order, I had the receipt, the original packaging, they hadn't been used or fitted (they physically couldn't!) and the staff member… Read more
attempted to refuse me a refund or exchange, stating they weren't in sellable condition, i asked what i am supposed to do being down $90 for them and they're not fit for their intended or advertised purpose, as the repco website advertised them to me as "Fits your vehicle" when they did not, not even close (see photos of the ones i bought vs the ones removed from the car). For a good 5 minutes this continued, the staff member dragging the manager into it who did not end up coming out or speaking with me. Stating my intent to enact my consumer rights and upon asking for their names for my complaint, I eventually was given a refund so I could purchase others. Staff member was rude, hostile, dishonest and at times childish.
Latest follow-ups
Went to the st Peter's store on Sunday 1 February. The chicky baby was more interested in chatting with some acquaintances rather than providing any assistance. After a while a just walked out. Show details
Follow-up · I usaually make purchases at both the Rockdale and Taren Point Stores which I have found provide excellent customer service.
Have to give a shout out to Charlie from Mittagong Repco. My car needed new windscreen wipers, I had no idea what wipers I should purchase. Charlie was so helpful and even fitted the new wipers. Thanks Charlie!!! Show details
Follow-up · Driving with faulty windscreen wipers is dangerous for not only the driver but everyone else driving on the road. Charlie was very polite and patient. He could see how stressed I was. After asking me relevant questions, ie. car make, year and model, then checking on the Repco computer system, he showed me what I needed to purchase. I appreciated his positive attitude and willingness to go above and beyond!!
Went unto the Tuggeranong store and they refused to price match engine oil that was half price at supercheap, the guy at Repco suggested i go to supercheapt to buy it. Poor service.
Follow-up · Got a very generic email response blaming weekend staff even though it was a full time staff member that is usually on alot during the week. They obviously didnt care, very poor service from Tuggeranong staff and manager.
Positive reviews
I read many of the reviews here last night and headed off to the Gawler SA branch to exchange a faulty battery. Based on the reviews here, I was dreading it but to my surprise it was a pain free experience, the two workers I dealt with were pleasant and accommodating, I have no complaints at all. Good work Show details
I needed a 12V source to run a digital photoframe for a trade display (one amp for four hours). Staff at Repco Cootamundra suggested NOCO GB20 jump starter. Some tiny technical matters but I know what I'm doing and it worked fine but fully charged it only ran two hours. The claimed 4,000 mAh is clearly Trumpian. No matter, the GB40 at a claimed… Read more
12,000 mAh should handle the job easily, so I bought one of those as well. A bit expensive but at least no hassles with a big 12V lead-acid battery. I was a bit surprised that the GB40 is built into an identical case as the GB20, but thought no more about it. A great little device, and works exactly the same as the GB20 so no second learning curve. The big surprise was it ran for the same two hours. Had a second look at the specs, and the GB40 should weigh around 1.3 kg. No: both units weigh 540 g. It is instructive that both units take around 5 hours to charge from my computer (measured 1.4 A) so the batteries in both units take the same number of joules. Let's be clear: I'm not interested in cranking amps. The GB20 might be the claimed 500 A and the GB40 might be 1000 A in some universe. I don't care. But as a source of power the GB40 is a huge disappointment. I'm keeping the GB20: it will be a handy power source but I won't be relying on it to get me out of trouble. I took the GB40 back to Repco Cootamundra the following day, complete and in its original package, with receipt. They cheerfully refunded the money as expected, but I'm sorely disappointed. I am reconciled to running the display from a 10-year-old lead-acid battery.
I visited Kessels Rd Repco store in person. A polite young man named Jack assisted me. Jack was extremely helpful and looked after me with the best store prices. I also visited the next day and both Jack and Jessie provided outstanding service.
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Negative reviews
The rude woman, [Name Removed], when I returned a battery that wouldn’t fit the car, she was arrogant and the most inhospitable person I have ever encountered at a retail store. She thought it was funny, laughing about it with another customer as I was leaving the store. I won’t be shopping there again. Show details
0835, walked in to the store. No one to be seen, found two people at the main counter to the rear of the building, the lady just stared blankly at her computer, knowing very well i was there, the man just stood with his side to me, whilst he scrolled through his personal phone messages. TBH they were older so know better. Not a glimpse of a chance… Read more
they were going to help. Sad to be that sad in a work environment!! Stood there for at least 1 min, 2 metres away. Eventually i just walked out. Ignorant . Went to super cheap down the road. Total customer service, and when i mentioned the service frome REPCO Oxenford, they agreed,yes, its a known thing, their customer service. wow!! I would hate that about my business!! Repco... You need some help with your service, well. employ the right people. I was the only one in your store. Pathetic and a joke, wont be back...ever !!!
got some drive shafts from them. split the 2 outer boots. apparently a known issue . their resposnce bring them in .we will send off to be looked at. you may get them back in week . see how it goes. you know the product is crap and yet tyou dont care . never again they dont stand by warranty go elsewhere oh and your a person who does their own repairs they truely dont care about you Show details
Recent reviews
Nathan at the Bayswater store is very helpful, always goes and checks on the car when my wife comes in to buy something and is not 100% sure what it is that she needs! Saves coming back to exchange a wrong part. Show details
Amazing customer service. Candice was engaging and very helpful. Thank you for understanding a girl's dilemma when wiper blades weren't going on thought. Thank you to the young man from the store who actually ended up putting in the blades for me. Parafield Repco you are legends. Thank you Liz Show details
Powertec PT2500S generator. We acknowledge that the generator is out of warranty however I’m amazed with the following: 1. Repco sold and are still selling the Powertec generators thru their stores Nationwide. 2. Eurotec are importing and supplying Powertec generators to Repco. 3. Repco cannot/will not supply spare parts. 4. Eurotec cannot/will… Read more
not supply spare parts and have sent me to a local ‘repair shop’ who have suggested I look to ebay for spare parts.
The above outcome is ridiculous and is simply not acceptable in todays world. If an importer supply’s a product to a national retailer surely the product being sold MUST have spare parts available for repairs??? If this isn’t the case then surely the product shouldn’t be sold in Australia.
worst retail chain on the planet went in for wipe blades straight up with original arm blade staff got me the wrong blades i asked for the correct one staff arrogantly went back to shelf and said this is the other one we stock for your car it’s guarantee fit. wrong again too big wrong attachment wrong drive 80kms again. go back they offer me… Read more
refil blade that still don’t fit never bothering with repco again 4/4 fails with repco on four different occasions
order 4 x transmision fluid. Site said many in stock at Greenway ACT, so i order and pay online. After driving an hour to get there they tell me they only have 3 and they won't refund the fourth unitl the order comes into the store, I ring them and cancel. hopeless. Repco used to have a good name now they are dodgy shysters these days. If I coudl give no stars I would - one star seems generous Show details
Ordered online two items click and collect. Divided into two orders at different pickup points. Epping and Thomastown. Epping Store was unhelpful saying I ordered that way which I did not. Had to contact other store and online several times. Eventually after rude encounter half money was refunded on gift card as that’s the way I paid but other… Read more
half could not be done. Had $20 shoved at me to go away. Won’t shop there again. And online was ridiculous What a waste of time
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I can only give it one star because there is no lower rating for me to choose. I ordered two car parts from Erina and Grafton, NSW, and paid to get them delivered to Sydney. Both were in stock which I confirmed with the stores. Grafton one arrived on time defective. Erina one arrived in 5 business days but the part was a wrong one. Further to… Read more
that, some protection covers were missing in the delivered one. I was told initially that I can only bring these parts to some dedicated Repco shops to get refunded which is not easy for me without a car.
Update: I spoke to the local shop in Chatswood and was promised to get the parts replaced by the manager. All sounded good. But a few days later, when I called back, the staff member in the store told me no information is available; nothing can be done; I cannot call back to ask for information but wait for them to call me. Before I could ask for any more information, the guy hung up.
I do not have a car all the time.
Zero stars and top of my sht list is not an available option so I gave these rude people 1 star. The store at Singleton NSW is full retail price only according to only certain staff members. I’m a mechanical engineer, I don’t have an MTA trade card for trade pricing and I don’t carry my engineering trade papers around with me, every other staff… Read more
member there has no problem with giving me trade price. In a small town with 4 auto parts stores you would think they would try to be a little helpful and not infuriate customers. All the other auto shops are super helpful and friendly, I urge singleton people to go to the other shops and steer clear of this one. Rip Every Poor Cnut Off is what I was told it stands for. Absolutely correct I’ll never go back, I’ll drive 100 kilometres before I give these people even 5c
I went in to ask about getting a globe fitted it clearly said on a sign outside that they do this. Several CSR passeded me without acknowledging me, like I was invisible, needed to be a Nordic blonde 20 something and long legged to get some attention I think. A man at a desk in the back where the counter was clearly visible to him and I could… Read more
clearly see him too also ignored me, in an empty store mind you!!! I went looking for help asked about bulb fitnent the young guy came outside and looked at my car which is old 2014 Hyundai but not in bad Nick or crappy looking and suddenly said “oh sorry we can’t do fitment of bulbs it’s an insurance thingy”, when i pointed to the sign they said “yeah we’re not allowed to remove covers and replace them only if they are easily accessible”. Like they wouldn’t have to do that with every single car anyway (eye roll, quizzical look) said I’d need to go to a mechanic. No wonder the store was empty with service like that!!!
Worst customer service experience I have ever had at the Pimpama Qld store today with two young staff members talking down to me and arguing with me when trying to return a part which was wrongly supplied. To make it worse my son had already attempted to take his purchase back earlier in the day and was told by the staff member that she didn’t… Read more
need to be having an “immature” conversation. A very stressful and overall disappointing experience which could have been avoided if they were better educated on consumer rights and customer service!
What is it with this RACQ discount nonsense? As Repco is doing damage to itself, RACQ and Repco are not affiliated and there is no legitimate reason to discriminate against non-RACQ customers, the price difference is significant enough to make people avoid Repco as I have and I feel that fair trading should be involved here. If this company feels… Read more
that it is a smart move to overcharge non-RACQ customers, they management has made a very poor decision and do they really feel that people are not noticing this favouritism for RACQ members?
Ordered 21/01. Still not even despatched 28/01 and didn’t know when ‘the courier would drop by to pick it up’. Order cancelled and won’t bother with such a slack despatch system again.
Needed a serpentine belt (6pk1515). From Repco (All Stores & Online) 6pk1515 Cost: $80.00. Supercheap (All Stores & Online) 6pk1515 Cost: $70.00 Autobarn (All Stores & Online) 6pk151 Cost: $75.00 Less than 5 km down the road at an independent automotive parts shop 6pk1515 costs $25.00 for the exact same brand & size belt . And that is their… Read more
normal selling price and it is not on sale. After speaking with the owner it turns out that these guys still make a profit selling the belt at that price. So how much profit are REPCO and the other two price gougers making?
Repco is the worst of the three Big Name Auto Accessories stores when it comes to price mark-up, but the other two are hot on their heels.
I really hope all three of these BIG Chain ripoff stores price themselves out of business. And their should be a law to stop them for price gouging like they have been doing since COVID 19 lock-downs. They are not trying to help anyone but themselves. In actual fact when it comes to pricing, they are trying to drain Aussies for every cent they have.
The reality is that 99% of the items they sell are purchased from Alibaba China or similar bulk suppliers for around 5% of what Repco & the other two sell them for.
The profit margins would be astronomical.
Visited Repco Palmerston today could not thank Jess enough for her helpfulness knowledge, patience and willingness to go above and beyond to help people in need would make a great team leader. Cannot thank her enough for her help today and would be a great store manager or team leader in the future thanks for your help Show details
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