Good food, horrible delivery

2 out of 5, reviewed on Oct 31, 2018

I have constantly had delivery issues when ordering their home ready made meals. Twice in the last few weeks my order has been delivered a day late, leaving me unprepared for meals the next day. Thr1ve's customer service blame the delivery company while taking no responsibility themselves. They need to find a competent delivery service. It's a shame, as their meals are delicious, but I would recommend ordering from elsewhere unless you are happy to receive your order late.

Was this review helpful? Yes

Lost my order

1 out of 5, reviewed on Oct 23, 2018

Ordered well before the cut off time. My meals didn't arrive in the allotted time period. received an cut & past unsympathetic message from their customer service person saying that they'd 'search the warehouse' the next day. "Apologies for any inconvenience". Not to worry, I thought, hadn't planned to need them until Wednesday anyway. The next day, hours later, after another follow up text and email from me, I was informed that the order could not be found and they'd have to refund me I asked that please, given I'd scheduled my whole week around the meal plans, that they prepare and deliver anyway, as I wasn't prepared to receive the refund -I just wanted my meals. Apparently, the kitchen only operates and delivers one day a week. So no meals could be delivered till the following Monday. As compensation, I was offered $30 off the next meal plan (which I'd already booked in before my order had gone missing). Beyond insulting. Won't be using Thrive again.

Was this review helpful? Yes

Comments
Thr1ve Official

We are truly sorry for the delivery errors experienced on this order. We have followed this up with our delivery team who have spoken directly with the warehouse manager and driver responsible. The... read more »

Small portion - overpriced

1 out of 5, reviewed on Oct 16, 2018

I paid almost $15 for a bowl with salon cakes (large portion), edamame and sweet potato and the bowl wasn’t even half full. The girl said that’s the proper serving size when I asked why it was so small. I couldn’t believe the pot quality / quantity of the food. And when I asked for my money back - she said no. I emailed the customer service - no response. Perhaps it’s low calorie because there’s no food in the bowl?

Was this review helpful? Yes

Binned after one bite

1 out of 5, reviewed on Sep 21, 2018

Just ordered a satay nourishment bowl. Chicken was fluro yellow and shredded to the texture of scrambled eggs. Not sure who would enjoy this. Binned after one bite.

Was this review helpful? Yes

Verified Customer

Yum yum yum!!!

5 out of 5, reviewed on Aug 23, 2018

I’ve struggled to eat healthy and stick to it for months now. Have tried all the others available. These are the yummest meals. Honestly so delicious. Doesn’t feel like a diet. And even only on day 3 and I’ve stuck to it. Not overly hungry. Meals are filling and so tasty! Def give them a try!!!!

Was this review helpful? Yes

West Ryde

  • 3 reviews
  • 1 comment
Private message

Requested details about purchases from competitors

1 out of 5, reviewed on Aug 10, 2018

Requested details to be provided on personal purchases of competitor's to then be told the offer was not valid after accepting the details. Claims to have deleted details but unsure if this is the case. Definetly avoid if this is how they do business.

Was this review helpful? Yes

Comments
Thr1ve Official

Hi Trent, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and th... read more »

Scammers

1 out of 5, reviewed on Aug 06, 2018

DO not trust this company! After ordering a box which they claimed to not be valid,they cancelled after collecting details.

Unethical and scammy to say the least

Was this review helpful? Yes

Comments
Thr1ve Official

Hi Sam, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and the ... read more »

Bland food and scam company

1 out of 5, reviewed on Aug 02, 2018

Having tasted thr1ve meals from a coworker before I got scammed, I found them to be very bland tasting. Everything was like dried out? just a funny texture and no taste. Portion sizes were on the small side when compared to others. Was prepared to give them another go but then they scammed me so never again. They offered a promotion and collected private details and now I receive text messages and emails and can't unsubscribe. Very unethical.

Was this review helpful? Yes

Comments
Thr1ve Official

Hi Justin, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and t... read more »

Great food, taste and convienience

5 out of 5, reviewed on Aug 02, 2018

I’m focused on eating health but time constraints sometimes cause me to eat what is on offer at the time, I also work late and these meals are perfect and also make sure I stay true to my meal plan.

Was this review helpful? Yes

Sydney

  • 1 review
  • 2 questions
  • 3 answers
  • 2 helpful votes
Private message

Did not honour their promotional offer

1 out of 5, reviewed on Jul 26, 2018

Collected personal details but did not honour their promotional offer.

Do not trust them as they are unethical. Try boxes from other competitors.

2 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi CSR, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and the ... read more »

Cyclic Low Carb Meals

5 out of 5, reviewed on Jul 22, 2018

Just finished my first week of meals from Thr1ve and could not be happier. Great taste and variety, will definitely be sticking with them.

Was this review helpful? Yes

Melbourne

  • 2 reviews
  • 3 helpful votes
Private message

Tricked into giving away personal information

1 out of 5, reviewed on Jul 18, 2018

DO not trust this company! My partner and I signed up for a promotional box which they claimed to not be valid after collecting details.

Unethical and dodgy to say the least

2 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Aswana, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and t... read more »

Melbourne, Victoria

  • 1 review
  • 50 comments
  • 1 question
  • 11 answers
  • 46 helpful votes
Private message

Signed up to one of their promotional offers and they declined my order

1 out of 5, reviewed on Jul 17, 2018

I won't be purchasing from this mob and I urge everyone I know not to provide them your personal details as they run fake promotions to gather your details. Their PR is horrible, instead of making amends for their "mistake" they took personal details and gave nothing in return. Dishonest and deceitful company!

2 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Resurgence, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago a... read more »

Helensvale

  • 1 review
  • 4 helpful votes
Private message

Verified Customer

Using bait and switch techniques to collect data

1 out of 5, reviewed on Jul 17, 2018

They companyOffered a promotion and realized too many people signed up for it so blamed it on a fake reason and cancel the deal. I submitted my deals and went through the process. Only to have been told that it was cancelled .

If the deal expires then state the expiry date in the terms and conditions and don’t publish the link. I found the offer by googling your company not on some third party site. I’ve reported you to the ACCC

4 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Angryuser, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago an... read more »

  • 1 review
  • 5 helpful votes
Private message

Verified Customer

Ran a fake promotion to collect data.

1 out of 5, reviewed on Jul 15, 2018

They had a promotion live on their website with no expiration date, and upon submitting contact details and a document to them they retracted saying that the promotion period had already ended. Completely disgusted with how they've conducted themselves. I won't be ordering from them in future and I urge anyone reading this to to look elsewhere also.

5 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Chad, To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and the... read more »

  • 5 reviews
  • 1 answer
  • 15 helpful votes
Private message

Verified Customer

Fake promotion to mine data!

1 out of 5, reviewed on Jul 15, 2018

Took a purchase receipt as part of their 'show us a receipt of your competitor and we'll send you a free meal delivery' but backflipped, kept my data and is not providing me with FREE FOOD!

6 people found this helpful, do you? Yes

Comments
Thr1ve Official

To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and the page was ... read more »

Melton

  • 1 review
  • 8 helpful votes
Private message

Unethical .....not to be trusted.

1 out of 5, reviewed on Jul 13, 2018

Do not honor promotions posted on their website while collecting data from you. Will not be dealing with them again ever.

8 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Bob, Too expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website. The promotion expired over two month’s ago and the... read more »

  • 1 review
  • 1 comment
  • 1 question
  • 13 helpful votes
Private message

Liars

1 out of 5, reviewed on Jul 12, 2018

Ilegal collection of data by pretending a promotion had expired ...... ... . ..

Unethical business and won't be ordering from this company

13 people found this helpful, do you? Yes

Comments
Thr1ve Official

Hi Pat, Sorry to upset you but a dead linked promotion page that was not supposed to be available to the public was leaked online by a 3rd party on a deals website. I'm afraid this promotion f... read more »

Most companies would have accepted the error and offered customers an incentive to use them, obviously you guys need a big lesson in PR.

  • 1 review
  • 1 helpful vote
Private message

Best comfort food arround

5 out of 5, reviewed on Jul 05, 2018

I loved THR1VE. The meals used such good cuts of meat I couldn't believe it was a ready meal. I'm never changing back to the nasty processed meat (if you can call it meat) that other ready meals have in them. So glad I find THR1VE.

1 person found this helpful, do you? Yes

  • 1 review
  • 1 helpful vote
Private message

Easy Peasy ...

5 out of 5, reviewed on Jun 20, 2018

Great choice if you are looking for a quick and healthy meal. No feeling naughty after you have eaten it!! My favourites are the curry meals - especially during this winter weather.

1 person found this helpful, do you? Yes

1 of 5 pages


Questions & Answers