Uber Eats

Driver failed to deliver my food. Uber Eats refused to refund my money. Waited over an hour. Driver did not understand basic English or directions. When I asked for an ETA, all he could say was "wait". When I asked for his location, he continued to say "wait". So, I waited and waited...and waited. I even waited in the rain, but still no… Read more

sign of the guy.

Even my GPS was turned on to help him, but to no avail. So I thought how could I make this easier on him?

I asked if he could meet me outside Parliament House, right next door to the original delivery location, or even the main CBD train station (there is only one).

I might as well have asked him to explain the fundamental forces of singularity combined with the cosmic nature of microwave background radiation, as this was a clearly too challenging task.

I asked how long this was going to take, and all he said was "wait".

This was just a simple food delivery where others before had succeeded.

I asked him repeatedly, "Where are you? Can I come and meet you somewhere? How can I help you?"

He just got aggressive and shouted "WAIT" at me.

I told him this shouldn't be that hard, so I hung up.

Then I reported to Uber Eats the fact that I did not receive my order, and they ignored me. I explained that I paid $76.05 for an order I did not receive. They ignored me. I repeatedly followed this up for several days and got ignored.

There was no phone number, so no-one I could speak with. I was stuck. I tried everything and followed this up for 4-days. Then I filed a complaint against the delivery driver but kept getting pre-filled/AI responses. I kept reporting the issue and eventually Uber Eats responded with "Unfortunately, we have determined that we are unable to provide a refund at this time".

So, I told them that is unsatisfactory and asked WHY they haven't responded to my messages and how they determined they will not issue me with a refund.

I also explained to them that they cannot simply pocket a customer's money and not deliver the goods the customer paid for. That is illegal, let alone unethical. I told them they were contravening ACL (Australian Consumer Law) and if they don't refund me, I'll report the issue to the ACCC (Australian Competition and Consumer Commission).

Then magically they responded within 4 minutes and refunded my money immediately.

Now I ask you, how many people out there have been ripped off by similar circumstances and simply not persisted because it's just too hard and time consuming?

Disgraceful.

More efficient and enforceable protections need to be in place for Consumers. We shouldn't have to read through the legislation to tell a food delivery company that they're behaving unethically by refusing to refund undelivered food.

This kind of terrible service is just begging to be replaced with automation, and if humans can't do a better job, then that's exactly what's going to happen.

Uber eats driver came to our house for a delivery. They have four apartments. They stole items from the apartment downstairs on the way out and Uber eats won’t do a thing about it because I’m calling and it has nothing to do with me but has everything to do with me. I’m the one who gave the Neighbor the items they stole But Uber eats won’t do… Read more

anything about it still saying it’s not my account what a bunch of fools I never used Uber eats and after this experience with my neighbours being robbed. I will never use Uber eats because they have thieves coming into your house and stealing from you.

This is the third time my order hasn’t been delivered, and it’s extremely frustrating. There’s no clear way to contact anyone for help or get a proper update on what’s going on. Poor service and very disappointing experience. I won’t be using this ever again unless something changes. This order was supposed to be Delivered by KARAN. Have to go hungry to night. Show details

Been using this company for a while, I'm largely home bound, and regularly have to look after my 2 autistic granddaughters at very short notice. Being neurodivergent they are very specific about everything they do, including what foods they will… Read more

eat. On earlier this week I ordered a BBQ BACON Angus burger with no onions and no McChicken sauce. It arrived with both, and my granddaughter wouldn't even pick it up, let alone eat it. For those who say scrape it off or remove the unwanted parts once they have "polluted my dinner" she can't forget they were touching her other food. I immediately reviewed the meal online thinking that would be it, and was gobsmacked (Although shouldn't have been) with their response. They responded as follows:-

"Hi Al,

Unfortunately, we have determined that we are unable to provide a refund at this time.

We understand you are disappointed with your recent experience. You can update the rating to reflect your order or delivery experience. This information helps our merchants and delivery people improve in the future.

Our system provided this response based on your issue. " This sounds very much like some badly programmed AI has made this decision. I have been a good customer for a long time and this was my first complaint. It's bad enough that all of these companies are allowed to mislead you with their advertised delivery rate. From most peoples perspective I imagine that when people see a quoted delivery rate they should be able to expect that the quoted rate is the difference between the coast to buy in store and the cost to have the meal delivered. In fact this couldn't be further from the truth.

Each item ordered has it's price increased from the instore price. Then there is a service fee, well, surely the service was to deliver a meal, and they only quoted $0.99 for that, then finally there is the quoted delivery cost. The worst case I have come across personally was a $23 item that cost over 3 times that. I honestly think they, the delivery services, are being allowed to get away with false or misleading advertising

For most things, Uber Eats is just fine. However, ordering from a market can be quite problematical. I just ordered from Coles, and it was to include blueberries for making muffins. They were apparently OUT of blueberries, and substituted… Read more

strawberries. 2 Problems...they make terrible muffins, and I am allergic to strawberries. I did catch it as they were packing, but there is absolutely NO way to contact them and fix this. Nor was there an obvious way of not allowing substitutions. This is a VERY poor design! At lest the Coles app allows you to reject substitutions...

Sachin in the Berwick VIC area was great tonight.. great communicator and got here fast for me when I had been waiting for my order to find a driver for around 20 mins. Much appreciated.

One of the uber driver name Sourabh. He delivered the orders so fast and I really appreciated with his service. He is so polite to talk and respectful to the customers and his job. Thanks Show details

I want to give a shout out to Sizzling Kebabs in Meadowbrook QLD. They went above and beyond to give my daughter a great birthday meal. What we got looked better than their picture advertising the food! Thanks so much guys.

I can't even write a review for Uber. Its blocked on every platform! I will never use that platform ever again! This is what i was trying to put as a review before I was getting "server busy" "unable to post review" "Shame on you uber. Tired to just order something but end up with some nonsense uber+ subscription. Such a terribly over priced app. Order your food elsewhere!"

Crap app, more than one wrong orders received and they put a non working AI Service to help. Restaurants can't offer support because bought through the app and the app who charges the Restaurants doesn't help customer. Scam.

Honestly, how is Uber Eats still in business? Every single time I order, it’s the same story wildly overpriced food that shows up late, cold, and half the order is either missing or completely ruined. You pay a premium expecting convenience, and instead you get frustration. What’s the point of paying delivery fees, service fees, and inflated menu… Read more

prices if the basic service can’t even be delivered properly? It feels like there’s zero accountability. Missing items? Good luck getting a proper refund without jumping through hoops. Food arrives crushed, soggy, or stone cold? Too bad. And somehow this has become the norm, not the exception. At this point, it’s not even worth the gamble. You’re better off picking it up yourself or ordering directly from the restaurant at least then you might actually get what you paid for. Seriously, Uber Eats needs to do better. Or just get out of Australia all together This isn’t convenience it’s a ripoff.

So sick of getting my food cold. The drivers always have multiple drop offs so by the time I get the food its bloody cold. Uber driver drove around dropping off orders and had my food in the car for 20 mins. I threw it in the bin once I got it as it was stone cold. Absolutely useless. So p*ssed off. Show details

I am so sick of ordering food like ie- maccas tonight and the driver hangs around the restaurant to wait for one to many orders and our meal was absolutely freezing cold this is not acceptable especially now they are charging bigger services fees ontop of a delivery fee [Content Removed]! this has just reminded me why I stopped using uber eats very disappointed uber get your act together! Show details