Uber Eats

I have completely terminated my use of Uber Eats. Walking away from this platform is the only logical recourse left for Australian consumers because the baseline standard of service has fundamentally collapsed. Due to a comprehensive failure in quality control and a total absence of driver compliance enforcement, users are subjected to persistent… Read more

logistical failures. This is not a matter of petty nitpicking. In my own experience, severe delivery failures occurred an astonishing eighty percent of the time.

The operational defects are entirely predictable, items such as ice-cold food, structurally damaged items, couriers point-blank refusing to deliver to the building entrance, or dropping orders at entirely incorrect addresses.

To ensure clarity, I routinely gathered undeniable, objective proof. This included GPS screenshots tracking the courier to a completely different street, photographic evidence of the incorrect buildings where food was abandoned, and records of couriers actively ignoring immediate communication attempts.

Yet, even when presented with airtight verification, Uber Eats routinely denies reimbursement. Under the Australian Consumer Law, if a business fails to provide the service paid for, or delivers a product that is demonstrably unfit for purpose, they are legally compelled to provide a remedy. Instead of upholding these statutory obligations, Uber Eats relies on a rigid algorithmic threshold. Consumer data and public platform patterns confirm that their system utilizes an automated cap: once an account registers a specific percentage of legitimate service complaints, the algorithm automatically flags the profile and institutes a blanket denial on all subsequent claims.

The core issue here is a layer of corporate gaslighting. When the algorithm overrides human oversight, the platform treats legitimate consumers as fraudulent actors. In reality, customers only report a fraction of the actual service failures they endure. High complaint frequencies are a direct consequence of a broken operational framework and Uber's refusal to discipline couriers who engage in gross misconduct. Furthermore, Uber actively incentivizes a highly flawed multi-batch delivery model. The platform allows and encourages couriers to accept five or six separate orders from completely distinct locations simultaneously.

A significant portion of these couriers lack the professional thermal equipment necessary to maintain required temperatures. I recently observed an unmarked courier waiting inside a local kebab shop on a freezing night. While I required three layers of heavy clothing just to remain comfortable, this courier had five separate orders stacked on a counter losing heat, while waiting over five minutes for a sixth order to be packed. It is mathematically impossible for that food to arrive at its destination above room temperature.

The Australian Competition and Consumer Commission is simply not doing enough to curb this systemic exploitation. The ACCC needs to launch a thorough, aggressive investigation into Uber Eats' hidden customer service algorithms. Regulators must legally force the platform to dismantle the interface mechanisms that automatically deny consumer refunds. Furthermore, the ACCC should mandate the return of a 24/7 telephone customer support line, ensuring consumers can contest issues directly with a human representative rather than a brick wall of automated bots.

Most importantly, the federal government should legally demand that all automatically refused refund claims in Australia along with their corresponding user-uploaded photographic and digital attachments be directly carbon-copied and funneled straight to the ACCC. Gathering this massive repository of suppressed evidence would give the watchdog undeniable proof of a corporate entity knowingly discarding real evidence of service failures.

The ACCC could then leverage this data to launch a monumental, multi-million-dollar class-action lawsuit against the company for mass breaches of statutory consumer guarantees. Until our regulators force this level of structural compliance, consumers are better served by bypassing this platform entirely and dealing directly with local businesses.

As an Uber Eats driver, I wish it were possible to give negative stars. The pay has become unacceptable. The average payout for a delivery is often only $4 to $12, which barely covers fuel, vehicle maintenance, insurance, and the time spent completing the trip. The promotions are also becoming increasingly misleading. Every week the requirements… Read more

seem to get harder, with drivers needing to complete more trips just to qualify for the same or even lower promotional rewards.

Delivery requests continue to get worse. Uber Eats now expects drivers to complete Coles and Woolworths grocery deliveries, often involving an entire trolley full of groceries, yet the pay is no different from picking up a single bag of food from a restaurant. There seems to be no consideration for the additional physical effort, the extra loading and unloading time, or the difficulty of delivering heavy groceries.

Apartment deliveries make the situation even worse. Many customers expect groceries to be delivered directly to their front door in high-rise buildings where there is little or no parking available. Drivers can spend significant extra time finding parking, carrying heavy bags, waiting for lifts, and navigating large apartment complexes, all without any additional compensation.

To make matters worse, when the app displays the wrong delivery location, drivers are often required to travel further than originally agreed but still receive the same payment. Contacting support frequently results in automated AI responses that fail to address the issue or provide fair compensation for the additional distance and time.

Drivers deserve fair pay that reflects the actual work involved, transparent promotions that don't continually become harder to achieve, and access to effective human support when problems arise. Without the drivers, the platform cannot operate. It's time Uber Eats recognised the value of the people who keep the service running.

Let's see if I get deactivated for speaking the truth.

They falsely advertised a buy one get one deal at applebee's, but charged full price in the end. So I canceled the order and tried to order it differently, assuming I had ordered wrong. But no that was wrong too. I have screenshots and a video of me ordering. To prove the price hike..

Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details

The order was 1 and half hour late. He is not willing to hand over the food.

Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details

Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more

and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?

Worst food delivery provider. If you pay for a meal and restaurant has staff delivering orders and mark it delivered even though you recieved nothing. Ubereats thinks it's okay to only give you partial refund. Support is horrible can't even talk to anyone. Show details

Deilvers on street clearly dropped drove away no contact 85 dollar order uber eats offer 35 credit rank service Show details

My Uber Eats driver was a total pr*ck. Hostile delivery, she threw the bag into my hands with a hostile attitude following “ there you go, goodbye”. Rude and Hostile !! Show details

Reneged on offer. Uber Eats offered a discount through Coles, finalised the transaction, and then attempted to take extra money out of my account that equaled full price. They did not honour the discount making the offer false advertising. Going by online comments I am not alone and this isn't the first time they have lured customers with false advertising to then turn around and take the full price amount. Show details

Never received my order They refused a response THIEVES They are liars Show details

I have regularly received the wrong items and not been given a refund. Yesterday I provided photos and they said I received the correct order even though photos showed I didn’t get a battered sav and potato scallop. Previously I received a complete wrong order from Harry’s Cafe and they didn’t refund the order. Photos below. I have had much better service from dealing with companies that use their own drivers Show details

I waited over an hour and a half for my order. After all that time, I received a call saying the order was cancelled. Very disappointing experience and poor communication. I understand delays can happen, but cancelling after such a long wait is not acceptable. Show details

Food was left on the street!!!!!. The driver texted that GPS was taking him to the streets. I texted back confirming the address ( I have received deliveries many times, from same restaurant). Calls were never answered. He just decided to leave the food on a bech, god knows where. Uber driver's name Hugo. Show details

Long time customer of NoodleBox Goodna who always have great food but had to quit using Uber Eats and move to Door Dash. Uber Eats online ordering is unusable in a browser on an iPad. Slow doesn't begin to describe how clunky this online storefront is. It feels like takes longer to order with Uber Eats than it does to actually deliver which is… Read more

even more frustrating when Uber Eats adds a hidden $5 surcharge to each order item. They are then are deceitful enough to not include the extra $5 per item ordered in the delivery charges. Ignore the delivery charges and discounts they show, they are adding $5 per item for the privilege of fighting with a slow clunky online order site. The food is great but do yourself a favour and use one of their alternative delivery services.

My daughter wanted to order crust pizza. We told her to go ahead and order it and get it delivered. She used Uber Eats and was charged $121.97 for three pizzas. Ready, listen to this that’s better They provided a receipt for $100 but charged us $121.91 after they put on taxis and special levies and deliveries. We then did the exact same order on… Read more

the crust pizza site for delivery and it came to $72

Uber eats charges the restaurant high fees to be involved, and then increases the prices to the customer by 69.5%

We questioned the charges in Uber Eats and they confirmed that these were the correct charges.

This is ridiculous

Pre-Ordered for delivery between 6.30-7pm. Was our son’s birthday and hubby had his break from 6.50pm to 7.40pm. Confirmed delivery at 6.47pm. Then changed to 6.57pm, 7.07pm, 7.17pm! I rang to see if I could pick it up and was told no as driver… Read more

should be there asap. Time changed again to 7.27pm then 7.37pm. What the?!?! Rang restaurant again and allowed to pick up. Got to restaurant and order had just been picked up by driver. What the?!? Got home and no delivery. WTAF??? Rang restaurant again and driver had returned to restaurant. WTAF?? Food was finally delivered at 8pm, was lukewarm and hubby had no dinner as he had to go back to work. Food had leaked in the bag also. Disgraceful. Tried to complain to uber eats and they didn’t want to know anything. Will never use them again. Buyer beware.