Uber Eats
Verified4,686 reviews
AI reviews summary
Pros
Cons
Verdict
The service provides convenience but is hampered by inconsistent delivery logistics and poor food temperature management. Significant friction exists regarding customer support and refund eligibility, with many users reporting a lack of human accountability. While individual restaurant quality can be high, the platform's fee structure and automated dispute resolution are recurring points of dissatisfaction.
Food showed as delivered but wasn’t there, when I contacted the driver he said he never picked it up and didn’t deliver it?? Refused to resolve the issue! What a waste of time! Show details
Uber eats , what can I say ... delivery people on pushbikes taking forever, deliver drivers delivering every other order they have before yours , delivery drivers turning off their location as they aren't doing what they are meant to , the app making excuses for late deliveries, the delivery time changing because the driver is delivering other… Read more
orders, priority order doesn't mean priority and the delivery person just delivers as they wish and don't give a rats arse ..... Poor form
Extremely disappointing experience with Uber Eats – Customers need to be careful, invoicing SCAM I genuinely feel Uber Eats is taking advantage of customers through confusing and potentially misleading billing practices. My recent experience has made me seriously question the company's transparency and integrity. Here is what happened to me: I… Read more
placed a Coles order through Uber Eats for **$46.38**, which I paid in full when scheduling the order. The order included two 5 kg bags of basmati rice. However, when the delivery person went to Coles the following day, only one bag was available, so the second bag was not picked up.
Naturally, I expected the total to decrease because one item was unavailable. But guess what? Instead of reducing the amount, Uber Eats increased my bill to **$66.09 and trued to charged me an additional $19.71!** (I usually keep only the order amount in this account, so it did not go through)
How on earth does an order become more expensive when an item is missing?
What concerns me even more is how easily customers could miss these discrepancies. When placing an order, Uber Eats displays one amount, but the final amount charged can be different. Many customers simply trust the quoted price and don't bother checking every transaction after delivery. The difference can quietly go unnoticed.
Think about elderly people or customers who are not particularly tech-savvy. They may not regularly check their bank statements or compare every transaction against their original order. How many people could be losing money without even realising it?
I have raised this issue with Uber Eats, but customer care agents does not seems to understand the issues rather send a automated template email.
**My advice to everyone:** - Always take a screenshot of the original order total. - Check the final invoice after every delivery. - Compare the actual amount deducted from your bank account with the amount originally quoted. - Pay particular attention to orders containing unavailable or substituted items.
A company handling millions of customers' transactions should have transparent billing practices. Customers should not have to investigate their own bills to figure out why they are being charged more than expected.
**Uber Eats, this is not acceptable. You have seriously losing the trust. Check your billing practices and stop making customers chase you to understand unexplained charges.**
Reviews with attachments
They falsely advertised a buy one get one deal at applebee's, but charged full price in the end. So I canceled the order and tried to order it differently, assuming I had ordered wrong. But no that was wrong too. I have screenshots and a video of me ordering. To prove the price hike..
Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details
The order was 1 and half hour late. He is not willing to hand over the food.
Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details
- +2
Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more
and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?
Full charge of food order after 1 hour 30 mins, offered free refund but then insisted on charging for the full price as compensation to the store
So i have been a constant user on this app for quite some times. I had couple of experiences that have made me decide to never use it again. Firstly I once ordered a food and the driver delivered to wrong place and refused to bring it to right location and he marked it as delivered and uber refused to refund me , I had another experiences of… Read more
ordering dinner spend obviously good amount of money for simple tacos and they were stale , and very smelly as soon as I took out of the box . I quickly raised the issue with ubereat but the customer service literally ended the issues I raised without even sending me a message or reaching out to me . The following day I tried to find an agent and send them a massage saying this happened to me and I don't think it's OK and all they responded saying is that they determined they can't do refund , firstly it's not about refund but more about customer service not taking customer concerns seriously and of I repteadly mentioned I got a food which had gone bad sent to me I feel like they should have done more or even followed up with me before making a decision based on literally nothing. So that's my experience and for that reason I guess I will be a chef going forward on a lighty notice
Gave myself a lunch time treat and ordered sushi, tempura veggies and an ice coffee. Was waiting for notification on delivery, had a knock on the front door (instructions for delivery were to other door) but it was the postie not Uber but to my shock there was my lunch order sitting on the front path in full sun!!! The sushi was warm, the tempura… Read more
vegetables were tepid and soggy and the ice coffee was melted, on going back into the app I found a notification that it had been delivered earlier so it had been sitting in the sun for 30+ minutes so was not fit for human consumption. I immediately contacted them and received a AI generated response that they would get back to me in 6-12 hours. I was so angry I binned the order, today I received an email trying to close my claim, they then asked for proof of order, I submitted their receipt and they advised it isn’t enough and again closed the case. My take, Uber Eats delivery drivers do not read instructions, they don’t even bother to knock on doors to advise delivery they just leave it! I can 100% say this as I have a little fur baby who barks when anyone knocks on the door. Uber Eats do not send delivery info to you. Uber Eats customer service is an absolute joke and there is no other way to contact them except through the app, they can close a conversation with no response and take a customer’s money. Ripped of $58!!!
- +6
I gave up. See my last photo. Only one good employee - Digvijay Singh. Natasha was the delivery woman who took my 15$ tip before I knew she’d brought the wrong products. And the useless customer service people who kept telling me I got what I ordered when I clearly didn’t (so saying I’m a liar) were Toffik, Shad, & Manav. And don’t buy from Eats… Read more
2 U by EG at Joyner.
I’m just so sick of being ripped off. Everything is already so expensive & we wanted to treat ourselves. And it’s just been ruined by this whole experience.
FOURTH time they’re denying a refund without explaining why.
Friday Morning - resolving the incorrect order from Monday night. Still going. Now “Manav” has said it’s not eligible without telling me why. I’ve done everything Ubereats requires - I told them immediately even though they made it near impossible to find a link that worked (the AI chatbot in my app STILL isn’t working) - I provided a photo of the incorrect products
That should be it. Instead I’ve been told THREE different times that I got what I paid for. No, I didn’t.
Someone with Ubereats or EG made a mistake that cost me my money & I want it fixed.
NEXT UPDATE- after someone finally promising to fix the issue, I receive the same message from “Shad” that my order was correct when it clearly wasn’t. This started MONDAY & it’s now THURSDAY & it’s still not fixed!
The store is Eats2U by EG in Joyner QLD - I’m going to them as well. This is ridiculous - I will never go near Uber anything again - their customer service is awful & they’ve stolen from me by leaving me with a cheaper product than what I paid for.
UPDATE - finally found a link to report my issue. They said I received the right items despite my picture showing that they sent the wrong ones. See terrible customer service screenshot. I am fed up with this company. I want my refund.
Wrong items in the order & there’s nowhere to record my complaint. The web sends me to the app & the app freezes when it goes into the AI chat. I’ve switched my phone on & off, signed out & in of the app, deleted the app off my phone & reloaded & NOTHING! I’m so sick of companies making it impossible to get customer service! It should be so simple & I’ve been hunting a link that actually works for nearly two hours now!
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Uber eats charged for an order I cancelled immediately when I realised I'd been overcharged. AI useless in resolving the problem. The poor retailer's list money too. Disgraceful. Have deleted the app. Buying direct from stores now. Show details
I got a piece of plastic in my Dubai chocolate cup and the strawberries were also off. This was the first time I have ever made a complaint against Any food delivery. Instead of taking my complaint seriously. They started blaming me for fraudulent activity. Never using this app again. Show details
I placed an order last night and received someone else’s order. When I went through the help desk on their app I just keep getting an automated response that my order isn’t eligible for a refund. How RIDICULOUS!!! Show details
- +1
Terrible service, use doordash instead of wasting your time on these scammers. my food arrived and as the driver took it out of his bag it leaked everywhere and the bag had broke at the bottom, the food went all over my verandah so I took photos and sent to uber and they then refused compensation. terrible disgusting service Show details
Chicken was undercooked. El Jannah restaurant. I’ve tried plenty of times to make a claim on Uber app and the system didn’t allow me to put photos and claim. Uber doesn’t have customer service over the phone. Only machine saying whatever. I have to throw the chicken. I will not order again from your uber eats. Just useless. Also I’ve ordered medium tabouli and never received. Completely disgusting service. Stealing from people Show details
What a rip off!!!! Paid $81 when the food was $51 so basically paid $30 delivery for an $11 trip! Won’t be using Uber Eats again. Show details
Latest follow-ups
Very annoyed with uber eats. I had deleted my account a few months ago because someone fraudulently used my debit card to place 3 separate orders for a few hundred dollars. I was able to use the app to make contact to be reimbursed but it wasn’t a… Read more
straightforward process. Yesterday I was notified by email that someone had be used my Wise card x3 on uber eats. Thankfully they only managed to use a small amount of my money on the first transaction but they did try twice more to pay $54 for something. I have had to reinstall the app back on to my phone to attempt to make contact to report the wrongful transaction. The bot sent me to the wrong page that I can’t get back from and despite asking to talk to a person several times I haven’t been able to contact anyone. I have been checking back for over 5 hours and nothing. Why is it so difficult to talk to a human? When I rang the phone number on Google it says it’s only for restaurant staff to contact them. There has to be a way uber eats can verify that the card they are using belongs to the person who ordered the food. -and actually has an account. Maybe uber eats need a better identification process. Please return my money asap and make it easier to talk to a real person. Such a frustrating process.
Follow-up · Have had to cancel another credit card. Someone tried to get cash out by using ubercash despite me not having an account. Thankfully my bank noticed snd flagged as fraudulent.
Like so many I work away alot and don't always have the luxury of being able to do a shop and Uber was a really convenient option so I thought but… Read more
now it's becoming more of an inconvenience 90% of the time, drivers are your packers and most don't care about the quality or what they grab even when you pick the options they never ever choose what you've asked for in replacement of whats ordered, they cram everything in to 1 bag even though you've paid extra for the bags and by the time you get your order the bags are so heavy you can't lift them in fear of the bag ripping & when your buying things for dinner and the main ingredient is missing what do you feed your family?? Nothing is more frustrating then when your being charged for a service your not receiving and you have to go and do a trip to the local shops even after you've used uber!! And to add to the disappointment knowone will take responsibility, don't get me wrong not all drivers are like this some actually take pride in what they do but the majority don't. Re-thinking the wasted time using Uber.
Follow-up · As expected no response and nothing has changed someone is getting rich off of our desperation for convenience, maybe there should be a competitor who actually prides themselves on quality.
Follow-up · I've had no follow-up on my first review, To add to my last review most uber drivers don't read the notes and always end up at the wrong house even when a photo is provided with a detailed description, I can't give a good review cause nothing has… Read more
This company is a disgrace. Firstly driver has dropped my food at the wrong address and there was a code to drop off the food in his app which he didn’t do so not sure how he dropped it. Then the next day we find the food at my next door neighbours… Read more
house. So I have put in multiple attempts through customer service to get a refund and they are saying I am not eligible for a refund as the food was dropped at the right address. Uber eats you are a joke. Your drivers clearly don’t know what they are doing and ever does the customer service team which is non existent.
Follow-up · After many attempts to get a refund and with there customer service being non existent I still haven’t been given a refund. They responded saying I wasn’t eligible for a refund even though the driver dropped it at the wrong address. Will never use this company again
Find out how Uber Eats compares to other Food Delivery Services
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Positive reviews
Ordered a hungry jacks meal from Macquarie Centre Sydney to Epping which is not far. 40 minutes to get delivered and was cold and no straw for drink. Spoke to hungry jacks but he said not much he can do about it and to complain to uber. They're both just as bad as each other and worst $32.00 i spent.
uber eats is a fantastic app absolulty wonderful the drivers are outstandingly awsome keep up the good work Show details
Very fast and good deal all the time. I would share my friend code u can get 2×10$ voucher when u join uber eats eats-8kvkkn
Negative reviews
Had an active Uber One membership that stopped showing , upon checking an agent told me it was showing as cancelled (which i did not request as i actually like the uber one deals) i told them that my uber one membership had already been paid on October 10th so regardless of the cancellation my membership should still be valid for the month that… Read more
has been paid (ending november 10th) and asked that my uberone membership be re-instated as i did not cancel and they confirmed themselves i did not cancel. I was told they cannot re-instate my uber one membership and that id have to pay for another one. IN WHAT WORLD would i pay for another fucking membership that was already paid and should STILL be active. Just actual bs
Uber Eats has spawned a new standard in Australia…….how to be extremely profitable whilst delivering the lowest standards in terms of SLAs. 1) In winter, they can and will ask the driver to make multiple stops and not care if your food gets cold. 2) The driver can be half-way to your place and suddenly the status changes and the driver… Read more
redirected elsewhere to pickup and then get to your place. Go to places like HK or Singapore and they get decent delivery services. We allow crap and get crap.
Terrible customer service. They don’t care if our food gets soggy or not eatable due to their delay in delivery and when asked they try to put the blame on restaurants. My delivery got delayed for around 1hr 45 mins and lost my sleep too. Restaurants better find other partners NOT UberEats.
Recent reviews
UberEats become the worst when it comes to customer service and the delivery service. They’ve gone from direct service to one stop on the way and now multiple and food gets to you cold and not safe to eat. You request a refund and you get put to the same bullshit email support service what takes over a day to get back to you and just closes the… Read more
case without actually solving the problem. I ordered UberEats what came to $37.80 they gave me a $1.97 refund wtf is a $1.97 refund on a near $38 order??
Three times now I’ve been put to the email support service and three times I’ve received the same computerised response saying the system already sees a refund was given. Yes $1.97 that’s the problem I want the entire order refunded but they are not listening. Problem is Ubers customer service full of people from a country what has not food health standards and hygiene standards
As someone who has been using UberEats for over 10 years ill never be using their service again!!!
I thought I would give Uber Eats a go, wish I didn't. You pay a premium which I don't have a problem with and understand people have to be paid. They show you the driver live picking up and driving to your destination but in this case they didn't show the driver until he was close, he did a delivery before mine, so it made me think that he had… Read more
done alot of drop off's before mine. They were hiding the amount of drop off's. All they would show me on the map was a line from Mcdonalds to my destination until he was at his second last drop off before mine. All of a sudden i could see him driving to his second last drop off then to my destination. My food was sitting at McDonald's for who nows how long until all the other orders were made. Then it sat for who knows how long while he made all the other deliveries. When I got my food I couldn't eat it. It was so cold. Probably not even safe to eat. I wouldn't recommend uber eats not worth the premium price for ruined food. It's a bit of a hit and miss.
Why offer the free cancel to then reverse the offer. After 6 years of using uber I am done. I would have a more enjoyable experience chewing glass!