Wynstan

Tom installed our blinds with a level of professionalism you don’t see today. He arrived on time and was very courteous and polite. I would recommend Tom to any future Wynstan Blind customer. Show details

Customer service is terrible. We’ve had multiple problems with our blinds and to even get someone out to have a look we have to wait at least a month and multiple phone calls. Show details

From my first point of contact on the phone I was very happy dealing with Wynstan. Consultant, Brendan, came to measure and quote us for our purchase. He arrived on time, he knew the product and was very informative. He gave us the best price.… Read more ·  1

Daniel the Installer contacted me and as discussed he arrived exactly when he said and installed our security door perfectly. Thank you to all we have dealt with at Wynston. I will certainly recommend you.

Daniel came on time as he stated and finished installing 3 crimsafe security doors much quicker than I expected. Very polite and respectful as I was on my own, being a female with a stranger coming into my home can sometimes be uncomfortable. If I could give 10 stars I would. Joanna Show details ·  1

Just hadx2 blinds installed and a crimsafe door.The team from Blackburn looked after me so well.Paul was charming and knowledgeable and Bruce was kind and a skilled tradesman .Will highly recommend!! Show details ·  1

I had 2 Security doors fitted today Bobby was the chap that fitted the doors he done a fantastic job very experienced very happy with his work doors look great very nice chap to deal with i highly recommend this company Show details ·  1

They were good when we used them some years ago but the quality of the service has really deteriorated. This time, their installers left sharp metal splinters all over the floor and didn't even try to clean up the mess which was hazardous for pets and children. They workmanship was poor and they did not install according to the agreed… Read more

specifications, saying they were not instructed to do so. We're worse off having used them and now have faulty products. Shouldn't have bothered at all.

So I found this interesting, I got a quote from wynston for a crimsafe security door for just over $1500.00 less the 25% advertised which came to $1140.00. I got other quotes for the same crimsafe door and it was $1100.00 with out the discount. Made me think have they raise the price so they don’t lose out. If the security door was $1100.00 less… Read more

the 25% then the security door would be $825.00. I’m thinking this is a marketing strategy to get people in.

the worst customer service experience i have ever received, took them 6 months to install the yale keyless lock door. And ever since they installed it it doesn’t work, the alarm goes off multiple times a day for no reason at all. It always says it’s out of battery and never works to unlock on our phones. Contacted Wynstan so many times and they… Read more

just say it’s not to do with them, after much arguing they said they would send someone to have a look at it and they never came. Would never ever have anything to do with this brand ever again nastiest place on earth.

This product review forum asks me to rate my experience with Wynstan blinds out of 5 stars - is there a minus star option? Wow, wish I had read the online product reviews about Wynstan before purchasing their products - the majority mirror our unfair and disappointing result. Our original quote was given September 2025 and a 50% deposit paid. We… Read more

were told three weeks tops to install 2 roman blinds. There were delays and the blinds were installed in November. They were cumbersome and too heavy for the cheap plastic curtain pulley - one broke after one use. We then had to start the process of being fit into the installers timetable to get the faulty product back to the factory which took more time. There was no contact from Wynstan for 2 months while the blind was gone, despite me calling many times to see what was happening. This was over a very hot summer where there was no protection on our full room sliding door - the room couldn't be used it was so hot. Finally I was replied to mid January 2026 and a day set to reinstall a new blind. The fact that Wynstan took so long to replace the product meant the new blind was off a different curtain roll & is a different colour white to the original product purchased. Wynstan has sent me, via the phone, from department to different department, to store rep after different store rep to discuss this issue. The customer complaints officer was evasive and rude. I have taken even more time off work to have sales reps come to look at the issue. The staff that have come to see the issue have agreed with us that the two blinds that hang side by side are a different colour white, but still the customer service manager for Wynstan has done nothing about it. On my request, they were going to send the original sales rep who gave the quote to have a look and check it against his samples. They asked me for the original quote number and paperwork because they clearly didn't have it anymore. The sales rep posed as someone else who had given the original quote, and came with grubby samples a day early, at a different time than agreed upon - it was just "lucky" I was home. Then the showroom called to confirm the original appointment - they didn't have a clue someone had come out already on the wrong day, making a joke about being too efficient (really?) and cancelling the original appointment. This was the end of January 2026, 4 months after the blinds were meant to be installed. I have not heard a peep from anyone we dealt with at Wynstan's since, so we now live with two blinds that are different colours in the same room because I cannot keep taking time off work to continue being ignored. I would not use this product or service EVER as things will go wrong, and a life time warranty would need to be given because the quality of the products is so dodgy.

We were rushed by our local sales rep into placing our order in November with the guarantee we’d have our blinds + curtains installed as a priority in January once the new year was over. After having to call Wynstan myself throughout January for updates we finally had the install booked for early Feb, however when our installer arrived he… Read more

discovered that one of the blinds had the incorrect measurement sent off so it had to be taken back to be re-made. As nice as our installer was he arrived without any warning one morning to finish the install a week later, we were about to drive to the airport so asked them to call us throughout the week to reschedule. Instead, he called me a few days later and said he was 5 minutes away so asked if he could just come finish the job - luckily someone was home but again, had to scramble on our end without much of an apology or even a discount for the delay from Wynstan. Unfortunately won’t be purchasing from them again, will likely find a better rated/reviewed local business.

Dear Wynstan Management, I am writing to formally lodge a complaint regarding my recent experience with your company. I paid a 50% deposit in December for new doors totalling over $3,500. Since then, three separate representatives have measured my doors, yet the installation is still not complete. This level of delay is unacceptable given the time… Read more

that has passed. More concerning, the installer who attended my home was extremely rude and aggressive in his communication. I had my 8-year-old child present at the time, and his behaviour — including banging materials around and abruptly stating that I “need to rip my deck off” — was intimidating and completely inappropriate. No customer should feel uncomfortable in their own home during a service appointment. In addition, I have been dealing with [Name Removed], who I understand is your customer complaint officer. His communication has been very poor. I am still waiting for a follow-up email that was meant to be sent, and there has been no proactive update or resolution provided. At this point, I am questioning whether customer service and accountability are priorities within your organisation. A simple review of your online feedback suggests this may not be an isolated issue. I am requesting the following: Immediate written clarification on the status of my installation. A confirmed installation date. A formal response addressing the installer’s conduct. Clear communication moving forward. Please treat this matter as urgent. I expect a prompt response and a resolution without further delay.

Ordered late October, guaranteed install before Christmas. Installer arrived 5:30pm Christmas Eve and said measurements were wrong. Couldn’t contact over Xmas period (understandable) but when did had to call 3 times to get a call back from customer service. They were very unsympathetic to our issue and only offered a $50 discount despite their… Read more

guarantee that it would be installed by Christmas. Finally installed second week of February with different installer (turns out there was nothing wrong with measurements, the first installer just didn’t know what he was doing) The product is great, customer service is terrible, and I am currently siliconing the filler piece in that they stuck up with double sided tape that started slipping four hours after installation. Save your self some trouble and go elsewhere. Quote no 18-156588

Excellent product. Careless, unprofessional service. After Wynstan closed their Blue Mountains office, there has been nothing but poor communication, and zero effort made by Wynstan to make up for delays caused by themselves. Their business is driven by their independent installers. The installers decide when they’ll do check measures and when… Read more

they’ll finish the job, not anyone at Wynstan. And the installers couldn’t give a damn about timing. The current Wynstan managing director is the former head of customer service… meaning Wynstan has appointed the worst person possible to try and fix their poor service culture.

We have been using Wynstan’s blinds and crimsafe doors at numerous properties over the years. Service has been excellent with minimum call backs. We recently had wynstan install roller blinds at our home and it was a mess. They were measured wrong and the installer Anthony did a rough job with the installation, was rude and arrogant and took no… Read more ·  1

ownership of his work. After repeated call backs and escalation to the wynstan head office we finally had one of their senior staff Scotty by name come over to assess our issues. He was amazing and within a couple of weeks sorted all our issues and left. Great guy, great customer service skills and a great ambassador for Wynstan. Suggest you’ll consider having Scotty train your installation team on both hard and soft skills.

Aden from Wynstan Blinds was fantastic for the install of our security door and fly screen. He was super friendly, knowledgeable & efficient! Would highly recommend Show reply

Great customer service, ordering process & installation. Ricardo was brilliant with measuring up, quoting & providing all the information we needed. Michael Johannsen installed within explained time periods, neatly & cleaned up after himself. Both were great at communicating eta & scheduling appointments. The product is performing as expected so we're wrapped. Show details ·  1