Youfoodz

I signed up wtih youfoodz and cancelled subscription 3 months ago approximately, and youfoodz keep sending SMS to my mobile, I keep blocking and deleting conversation but the SMS keep coming. The SMS has a phone number to call to unsubscribe and it doesn't work. I am requesting Youfoodz unsubscribe and stop harassing me with SMS, I don't give permission for Youfoodz to hold my mobile number.

Dont buy from them. They messed up my first order. It didn't arrive and after I spoke to Karen they told me it was delivered and proof of delivery link they sent me wasn't for me. It had someone else's name on it in a completely different town. I asked for a refund. I later got text that my box was damaged in transit and couldn't be delivered.… Read more

They didn't refund me, just put a credit towards my account. I had to get in touch again and say I want refund not credit because I don't want to order from them again. They said again. they would refund me but they haven't. Even after they replied to my review i left online they still have not helped me. I'll be contacting my bank and reporting them to ACCC and sharing my experience everywhere I can to warn people. I shouldn't have to beg for my money back when they gave me nothing for it.

Further to my previous review, where YouFoodz fraudulently used my Visa card details after I had cancelled my subscription deleting the recorded phone call where I did so, and continued withdrawing money from my account, I've learned our ACCC is investigating the company because of the numerous complaints from consumers who have been defrauded… Read more

too. In addition, Facebook have a site called Shame on Youfoodz, so their illegal activities are well documented. To add insult to injury, their food is not even as advertised and is of inferior quality.

Presentation is vulgar and the food is absolutely atrocious and customer service sucks Show details

I signed up to Youfoolz to test the service and see if it suited me. After the first delivery, dropped on the doorstep in a soggy cardboard carton that split as I carried it in, I decided not to continue, but did not immediately cancel the account.… Read more

The small meals were at best edible but by no means outstanding. What I did not realise was that I had somehow signed up for a subscription - not my intention at all and I think the process was misleading. I learned my mistake when a further payment was charged to Paypal, even though I'd made no order and received no communication from the company whatsoever - not even an invoice. The order (I have no idea what's in it!) is due on Thursday and I shall not accept delivery. I have cancelled the unwanted subscription (and made sure to cancel the automatic payments on Paypal's site!) but I note the company will keep my details on file - not delete them! The only way to communicate with Youfoolz is by phone and I am not interested in dealing with another overseas call centre - life's too short!

I really enjoy the meals, they taste great & it’s very convenient. I like not having to shop & cook, it all gets delivered to your door. It is value for money, the quality of the ingredients are good. You get something free in each order, of your choosing. Show details ·  1

Youfoodz are a breath of fresh air to us!! We look forward to opening our Wednesday delivery and to not having to concern ourselves with ingredients, cooking time and cleanup of pots and pans. We are both very busy and find Youfoodz hits the spot for dinner and suits our life style, We are both enjoying shedding some weight as well!! Jannie and Dennis Walker Hope Island Qld. Show details ·  1

1 week in and so far so good the worst meal was still average which is a good thing as i am a fussy eater there is nothing yet that's bad looking forward to my next delivery this Saturday Also whoever delivered to my apartment not sure how you got into the building at the crack of dawn to put it right at my door step but amazing ,last company i… Read more ·  1

went with left it outside the strata door which is fine in good weather but bad in the rain so if Youfoodz sees this you seem to have ,at least in Blacktown a great delivery driver

Extremely disappointing experience. Be careful when browsing! I was charged for an order I did not intentionally authorise after simply browsing with a promo code — the process is misleading. I didn’t even receive an order confirmation and only realised the charge when checking my bank statement. I cancelled immediately and contacted support… Read more

multiple times to stop the order and request a refund. There was no real response, only automated replies.

Despite this, the box was still delivered.

I’ve now had to chase them again for collection and a refund, with no clear resolution. What should have been a straightforward cancellation has turned into a drawn-out issue requiring escalation to my bank and Fair Trading.

Poor customer service and unacceptable handling of a basic request.

Avoid.

BEWARE! HIGHLY UNETHICALLY and FRAUDULENT SALES TACTIC! I have a meal subscription trialled for a few week in 2025, after taking up offer of a discount deal. The meals were very small, and generally average, so the subscription was cancelleded on 17/11/25. Meal delivery stopped For a few months after cancellation, I was hounded with phone… Read more

calls, further email deals, and heavy marketing pushes which I all ignored and/or declined.

Then came 29/5/26, I received a text message informing of an impending meal delivery. I was considered as spam similar to the other countless advertising sms's I had received from Youfoodz.

Then on 30/5/26, a meal box was delivered, which I had NEVER SUBSCRIBED OR ORDERED. Upon checking my bank statement, Youfoodz CHARGED MY CREDIT CARD WITHOUT AUTHORITY on 31/5/26.

I immediately contacted their customer service agent on messaging (unhelpful) and on their phone number advertised on their website. Customer service agent ("S" or "Y" - offered my two different names) answered and I explained the situation. I requested a refund, cancellation of my subscription/account, and sought instruction for return of the meal box I had not ordered.

After much discussion, allegedly involving their supervisor: 1. Youfoodz will not refund full amount, only 50%. 2. Youfoodz will not delete customer details, records or credit card details. 3. Youfoodz will not arrange pick of the random meal box they delivered to my address without authority/order.

I raised that by above intention Youfoodz is breaching several Australian Consumer Law, which they were happy to admit, but not remediate. I also requested an email (in writing) of their intention to NOT REFUND the UNAUTHORISED TRANSACTION, which they did not do. Instead an email arrived confirming another random matter offering partial refund & future credit voucher

Customer support is a waste of time so don't bother calling for issues. It was akin to an American accented Southeast Asian robot on a repeat audio loop of "I understand, but this is the best we can offer".

So, 1. ACCC complain lodged 2. Bank/Credit card company - fraudulent charge transaction claim lodged. 3. Online reviewsszz commenced

BUYERS NOTE : Youfoodz no longer accept GOOGLE REVIEWS as of 2025- obviously. ACCC began investigation regarding deceptive/fraudulent orders, but this practice continues

Gave it a try, first box was okay but not enough to order a second box, so cancelled my subscription, I had a box delivered that I did not order and now I’m having to pay for what was sent out. I will happily say il never go with youfoodz again

Not happy at all. I order my first delivery to try. Food is nearly ok but far from being great. I got email about my next box which I specifically explained last week that I am ordering once and I am not ready to subscribe. I call to cancel my second order and I have been told it's by subscription only. I managed to have %50 discount on my second order. I am out and will never go back again !!!

This company is the worst. I signed up and looked at food but decided that I wasn’t going to order that week because there was nothing my daughter like. Problem is that you need to put your card details in and once you are on the sight they charge you. I was so upset so I rang and they said I could skip the order and I said no I want a refund but… Read more

they said on the first order they cant refund. Then I went through the menus and put skip meals for 3 weeks as that was how many orders that would arrive. But I wanted to order when I want to order. I put you foods out of my head as I have bigger things to deal with. Then this morning when I checked my emails I saw a PayPal charge of $197.20 from you foodz. I couldn’t believe it so I rang them up and I blasted them. I told them that I want to order when I want to order, I have not authorised any payments. They said it’s a weekly subscription and unless I skip a meal each week I would be charged. I absolutely lost it and demanded a refund but he said they can not, I screamed down the phone and demanded the refund or I would take it to fair trading. He told me to hold the line while he talks to the manager or whoever. Came back to me and said we will issue the refund but I only received $185.22 and they kept $11.98. I got him to cancel my subscription. Be warned everyone this site will suck your money out of you even if you don’t want them to. Stay away unless you want weekly meal. Absolutely pathetic way of scamming money from you. I’ve warned you all.

So I thought ACCC already warned this company about his scamming subscription. In my case I signed, cancel. I never choose any meal yet I got charged and miscellaneous food was delivered pretty much against my will. Overseas contact service instructed to stall any word that finishes in refund. So I got food that I did not choose, charged credit… Read more

card and when contacted the customer service, I got referred to the small letters in the company service agreement. If i do not want your good why forcing you food on a person who does not want it on the first place. Clearly ACCC was not enough.

a few weeks after cancelling subscription get a phone call from their promotional team. Usual telemarketing system of putting you on hold as soon as you answer and then connecting someone. As soon as they started, told them not a good time to talk. They continued with sales pitch. Absolutely poor behaviour. My phone number is given to you to… Read more

ensure my food was delivered. I am running a business and don't need sales pitch from you whilst I am with a client.

I logged on to see if things had improved since a food poisoning experience in 2021. What I didn’t know was logging on started a subscription as they still had my card on file. Now I’ve been charged over $100 and received a box of food I won’t eat . I’ve rung them and they offered half money back so now they are escalating it I want all my money back! This seems to have become a common scam! Show details

Somehow my account became a subscription. I did not subscribe and I’m not happy so I have cancelled using youfoodz completely . This happens a lot with many companies. You’re somehow pre-ticked to subscribe. Not only that , I thought I was going to be talking to someone in Brisbane about this . Instead I was chatting to someone in the Philippines. Thankfully I received a refund immediately.

I entered the contract to get Youfoodz, deliveries once a fortnight if I remember correctly and not weekly because I am a single pensioner and wouldn’t eat that many meals of that in a week. I found the meals full of fillers like pastas and rice. I was sent one delivery that that was not what I ordered and when I contacted the Customer Service I… Read more

was offered a credit, but not a financial recompense forcing me to have to buy another order to use my credit. To use my credit I also had to buy two more, lots of meals before it was the turn of my credit to be used. I had decided that I didn’t want any more of their meals and I was told that my credit would be kept until I bought two more lots of meals. Black mail. Be very careful dealing with this company. My $50 credit is still sitting there and will be never used. And. I have been basically told to suck it up concerning The wrong delivery.