I see I am not the only one who has been contacted multiple times regarding the company placing a pre-emptive "order" on my behalf for Mother's Day. My mother died a couple of years ago and so I have no need for an order. However, I have received two emails about it (I used the unsubscribe link after receiving the first one, which clearly didn't… Read more
work) and also a phone call, where the representative had no sensitivity whatsoever. Perhaps if you concentrate on actually delivering people's legitimate orders, you wouldn't need to drum up business via spamming previous customers who've opted out?
Jess 9 years ago I asked you to remove me after you sent a reminder to send flowers to someone who has passed away. Today you asked again to send flowers for mothers day. You've changed the name of the florist (from Ready Flowers to zFlowers) but the insensitive marketing continues. You are a disgrace.
I ordered a vibrant bouquet for Mother’s Day for $140 containing 3 Lillies, 4 irises and 4 gerbera. My mother received 2 Lillies, 0 irises 0 gerbera, and a random few odd flowers. I was really embarrassed as it looked like a washed out petrol station arrangement that would be $25.
Reviews with attachments
What a joke! – The photos say it all - I paid $185 for the red roses to be delivered - what my mum received is shown in the second image. A disgusting disappointment.
DON'T DO IT – I paid over $122 (excluding delivery) for birthday flowers to my mother for NZ. The administrative support is good (I had an error in the address and they followed that up with me). Sadly the actual bunch of flowers delivered was very disappointing. I could have bought the same from the supermarket for $35. I sent photos and they seemed to be… Read more
interested but nothing eventuated in terms of compensation/ replacement delivery. They don't really care.
Paid $110 for a $25 arrangement – Absolute rip off and delivery was nothing like the picture on the website! I’m furious about the arrangement my mother in law received for Mothers Day! Never again. Attached a photo of what $110 gets you with this company. Disgusted!
Would give zero stars if possible – Ordered floral arrangement from zflowers for Mothers day. What arrived was a sparse arrangement (about half of the stems on the web page). Customer support did not read my email by addressing the buds, which I was fine with, however the quantity was lacking for the price. They offered a delivery refund only about 13% of total amount. Discussion… Read more
with customer service continues with further proof they are not reading feedback emails by calling me by different names. Despite signing emails with my name..... They are not even trying...
Positive reviews
Perfect flowers – Great service, beautiful flowers. Overall rating needs to be a bit higher. I came to zflowers after being ripped off 240 dollars from another company, very glad I did, it made a beauitful present.
Gift of Sunshine – As a recipient, the bouquet's fragrance and arrangement was amazing. Accompanied by a tall glass vase which enhanced the long-stemmed gerberas- my gift of sunshine. I recommend this florist.
Picture of flowers on site looked much better – A little disappointed with the Gerberas delivered. They did advise me they were going to change the colours on both deliveries, I placed. The picture of the Getberas on the website were much better. Not sure if I’ll order again. They did not really make me happy. That said, the recipients loved the flowers but they were unaware of how much they cost. Not sure if they were value for money but they were still very beautiful.
Negative reviews
Not reliable business – Terrible delivery service twice. I had ordered flower a few days before Mother's Day but the flower was not delivered on the day. Both my mum and I were disappointed about it. I requested the refund but no answer. Eventually the flower was delivered three days later. This time I ordered flower amd a balloon for my mum's 91 years birthday. Just… Read more
in case I requested to be delivered on the day before. It didn't turn up. Today is her birthday. It still has not be delivered. So disappointing.
Very poor service and no delivery – I should have read these reviews before ordering. My order for flowers and chocolates has not arrived, is now three days overdue, no one answers their customer service phone number and their chat line obviously doesn’t work. So cannot contact them. I’m appalled.
First of all, we would like to apologize for the… Read more (+1 reply)
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Definitely get flowers from another florist! – Flowers delivered on the day of my partners birthday at 7:45pm and they didn't even include the Happy Birthday balloon I added to the order.... The balloon was delivered the next day at 7:00pm. Pretty much appalling service and I'm still awaiting a reply after contacting them with my concerns. Definitely get your flowers from elsewhere.
Hi Russel, We understand that you were disappointed… Read more (+1 reply)
Recent reviews
MOTHERS DAY EMAILS FOR DEAD MOTHERS – So every year, this lot emails me asking me if I want to send flowers to my mother for Mothers Day. Every year for the past eight years, I have replied "My mother died in 2014. Please remove me from the mailing list" Annual repeat. So this year, Im gifting Z Flowers a review. Maybe, just maybe, they can listen to their customers. My dead mother is… Read more
in a box on my bookshelf and I do not think she'll notice a bouquet of flowers anytime soon. So no. Will not be using them for anything, ever again.
Scam. Be aware – Absolutely attrocious. Chased them all day for the delivery of these flowers and a balloon, their reply was around this time but they cannot guarantee anything after it left the florist. Time passed and then no-one buzzed the door only to find out while chatting to the customer service person that the courier has delivered. Looked around the… Read more
building and no flowers and no balloon. They have sent an email to the couriers but how on earth did this happen? I think they are lying or the courier run away with the gift. Why do they use this courier and why there was no tracking details. Scam. Felt for it so please do not fall for this scam yourself, save the headache. Now they have told me I cannot get refund because it is already delivered. Useless!!!
Morons – Promised same day delivery. Did not happen. Product STILL not received. They took my money and gave me nothing. Morons. Still fighting. Don't fall for it!!
Bad for Business – Ordered and paid for a $155.00 bouquet and chocolates to be delivered next day - got an email next morning to say cant be delivered till day after-no answer to calls, left message to ask for bouquet to be delivered or a refund have not heard back. I was under the impression that I was ordering locally - not from Perth. Would give a zero star if I could.
Should have read the reviews – Item was not delivered on Mother's Day. Follow up to complaint was quick, but instead of a full refund which I requested I was offered refund for the delivery fee and a complimentary box of chocolates with item when it was going to be delivered. Chocolates were not delivered with the flowers. I wish I had checked the reviews for Zflowers before I used your company, and needles to say I will never use you again after this.
Absolutely ridiculous do not use !!!! Flowers delivered to my work place were laughable – Absolutely appalled that this company continue to operate, imagine thinking you were sending gorgeous arrangements to a wedding, funeral ect and no one knew that the actual arrangement was nothing more than a woolworths or Coles bunch of buds total waste of money.
RIP OFF – How does this company continue to operatre with the prices that they charge, I ordered some flowers which were $100 and what was delivered were 5 flowers which I could have bought from Safeway for $20. Absolutely disgusting. I am going to go further with this as this is not the right way to operate. Then when I contacted them to be told tHats… Read more
what you ordered. Yes I did but wasnt told it was only 5 flowers and would be worth $20 from local Safeway.
This is a scam – You will get supermarket flowers that can be bought down the road for $15 priced at $100. Not only that they won't come on time. Instead of getting convenience you will get angry, stressed, let down and left with a bad taste in your mouth.
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Flowers were a no show. Money gone – Ordered flowers for someone on hospital to be delivered the next day. Have rung the number - no answer and sent an email requesting when the would be delivered as it was 2.30 pm. It is now 7.30 pm and still no flowers. Now off to Dept of Fair Trading. Disgusted.
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Horrid flowers and a total RIP OFF – I paid $180 for a bouquet that was advertised as premium & got an $11 bunch of really cheap Lillie's and cheap vase probably from the reject shop. I buy these SAME flowers from my local IGA for $11 a bunch and they sent these with a $5 vase. I paid $180 dollars I am so upset & so disappointed. How can they think this is OK? Apparently each stem… Read more
is worth $10plus, no they're are not. Do they need to go to Specsavers? Yes.
When I asked for a refund, all this place replied with was that "they have contacted their supplier and they said it was "premium" and fresh from the markets", YES fresh from the supermarket!! No wonder the person who delivered it ran away quickly I was about to tell her to take them back!!
It's disgusting that after covid, these people think ripping others off for their benefit is OK when it's not. These were a gift for my mum and she was horrified how much I paid, she even said Coles flowers looked better.
This is not what was described at ALL or anything like the picture advertised. I want a refund and you can come back and take these cheap version, of what ever you think these are back. They're cheap.
I trusted you were reliable but you have ruined my thoughts of online florists. I had to buy another bunch of flowers because of this and for $60 look at the difference seriously!!! Yellow flowers = $60 Red flowers =$180 Seems like this common for your company and your subcontractor "florists"
These people you subcontract these requests out to complete, are NOT florists they're just people I can tell, because a REAL florist would be ashamed of what you are charging people like me for CHEAP arrangements. The white arrangement I bought for mother day below in white cost $170 look at the difference, there's foliage and other flowers & these are the expensive Lillie's not the ones you have given me I know I buy flowers often.
I want a refund. I am so dissapointed.
You have more bad ratings than I can count... That is really bad.
Complete and utter rubbish – A set of iris flowers in a yellow vase was order and a cost of over $100 dollars and a specified delivery date. What was delivered: a tired looking smaller set of iris flowers in plastic wrapper dumped on the doorstep in the sun and delivered late. Later zFlowers contacts us and states they apologise but the local agent forgot the vase. Then… Read more
they need conformation to deliver the vase (that was part of the order) and when we say yes deliver the vase, they deliver clear glass vase, rather than the yellow one in the order image. If I could give negative stars I would. They have your money and simply do not careless.
What a rip off! – I wish I had looked at the reviews for this website before placing my order. It seems I am not the only one to be dissatisfied with them. I placed an order during Covid and their website banner only said there maybe a delay in delivery - nothing about not being able to deliver at all. I was contacted by phone to say that due to Covid they were… Read more
unable to deliver my order. I requested my payment to be refunded which they said they would do. Turns out I have been charged $15 service fee - for what, a service they said they would provide only to NOT provide it. I thought I was using a local Queensland florist as that is what I typed into the google search bar - only to find they are actually located in Western Australia. I have since contacted another florist in Kirra QLD and they had no problems at all in delivering a beautiful floral arrangement. ZFlowers you should be ashamed.
Stay clear of this mob. If I could give less than one star I would – My husband ordered flowers off the website and paid $100. When I sent photos he was incensed. 5 gerberas (one of which was tatty and an even tastier small piece of greenery. A complete ripoff. When he contacted them they said it was the same as the website photo ( it was not) and basically too bad. Don’t use them
Very disappointing – I ordered flowers from Ireland, trusting that my daughter would receive what I paid for! Well, she didn’t and this company did not want to engage and resolve the problem. Scammed and feeling like I will never trust an Australian site again! Some advertisement for your country zFlowers
Unprofessional company – I am extremely disappointed with you, because I haven't t received what I paid for. The picture of what I ordered looks nothing like what was delivered. I won't be ordering anything from you ever again.
DONT ORDER FROM THIS COMPANY – Worst company ever...this company also has judgements against them...you only have to see their social media accounts and look up their ABN number to see what theyre up to but I'm sure the law is catching up with Mr Peter Ross Hegarty and his wife Deborah Hegarty... so many complainant's now lodging a case about this dodgy company
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Hello MMU, I am the owner of ZFLOWERS and I do care.… Read more