URGENT: Installers didn’t turn up or call – Trying to get in touch with someone re the install of our trampoline. We booked and paid for install to occur on Saturday 23 December. Received a text from a number that you cannot reply to or call on Friday stating they would arrive between 9am and 1pm. Springfree confirmed we would get a 30 minute warning call. We have not heard anything since. No one turned up, no one called, springfree contact number is just a recorded message as office is closed. Earlier in the week we contacted springfree for a number for the installer and they did not provide us with any contact details. Obviously a Christmas surprise for our son and very worried it will not turn up.
Hi Zoe, sorry to hear that you did not receive contact and were worried about your installer not arriving. However, we are very glad to hear that we had your trampoline installed on Christmas eve for you just in time for the kids for Christmas. Wishing you many happy years of jumping! The Springfree Team.
Have had a call back this morning after sending message through springfree’s online message service and they are coming this morning - phew!