Toys R Us / Babies R Us

Toys R Us / Babies R Us

 Verified
Toys R Us / Babies R Us
4.0

2,979 reviews

PositivevsNegative
74% · 2,196652 · 22%
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Return Claim MadeYes · No
Product Quality
2.2
Shipping
1.6

Reviews

2,979 reviews
Min Ai
Min AiSydney, NSW17 posts
  Toys R Us / Babies R Us
SDOR
SDOR
  Online store

Good, but probably a resale

I read reviews here before ordering and like others held my breath til it arrived! The specific item I wanted was out of stock everywhere else so I decided to take the risk. Glad I did though - correct item was delivered undamaged within 3 days through Auspost. It was plastic wrapped for transit but the box itself had clearly been opened and assembly instructions were missing. All parts were there but it seems likely to me this was a resale of a returned item (albeit in perfect condition). I’m giving four stars because it should be made clear to the buyer if an item is a resale, regardless of condition, and price should be reduced. Otherwise very happy with the purchase. Show details
Product Quality
Shipping
Kate R.
Kate R.3 posts
  Online store

Can't fault them!

I was super nervous to order from this website due to the reviews but I honestly couldn't fault them, the order only took about 2-3 days to come, and all email communications where good! All fantastic really Show details
Stephanie
Stephanie2 posts
  Verified Online store

Good prices, fast postage

I was a little concerned to order from this store with all the bad reviews, but luckily I had a very good experience. The toys were a great price, were posted the same day that I ordered with Australia Post tracking, and arrived in perfect condition. They responded very quickly and politely to my emails. The only negative was that the free postage on orders over $150 didn't apply automatically, so postage was $15. When I contacted the store they replied straight away and said that they would refund the postage after I ordered. I didn't end up pursuing this as I received a 10% discount voucher for my first order, and this covered the postage. I would order from them again, especially if they can fix their postage settings. Show details
Chase J
Chase J3 posts
  Verified Online store

No protection for binoculars

See image. No padding for binoculars... just being thrown around in giant box.
Product Quality
Shipping
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Sophie
Sophie5 posts
  Online store

They charge you more after you placed order

DONT BUY THINGS on this website.
I placed an order bike$49+doll $19 +shipping $14.95=$82.95
But they charge me $152 after I placed order and didn’t notify me the price changed.
Thank god I use PayPal and report this store customer service email didn’t exist and they don’t even provide phone number!!!
It is scam website!!!!
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Jet
Jet24 posts
  Online store

Amazing

Ordered heaps of stuff from ToysRUs, always comes within 2 days. Can't complain, also pretty good prices.
Lulu
Lulu2 posts
  Online store

Fantastic barbie item

I ordered a Barbie dreamhouse on a 2 day special of $149!! Fast, efficient service from Toys r us online as it arrived quickly by australia post! Wonderful bday present for my 6 year old granddaughter ! Easily assembled, looks fantastic, everythng works as it should! Fun times ahead Show details
Tallal Taha
Tallal TahaSydney, NSW5 posts
  Verified Online store

Delivery took 3 weeks

Ordered a Razor scooter for a birthday gift. 2 weeks later, birthday came and went but still nothing. Then it arrived 3 weeks later Show details
Product Quality
Shipping
Elisabeth
Elisabeth3 posts
  Verified Online store

I would never buy with them again so bad

Terrible customer service, no refunds returns, exchanges or credits. Only if the item if faulty. Stuck in the past. It’s 2023 offer a credit it exchange at least. Must be the only business in Australia to not offer this as a minimum. Hopeless. Show details
Diannej351
Diannej351Sydney Surrounds, NSW
  Verified Online store
Product Quality
Shipping
dean m
dean m2 posts
  Verified Toys R Us / Babies R Us

terrible

sent the wrong toy, and was then advised that i had to accept it as the serial number was all the same for all beanie boos. was provided the customer support number, which was disconnected. not impressed

Unhappy Chappy
Unhappy Chappy
  Online store

Terrible Customer service

Terrible customer service, no response. Waited weeks and no delivery. Requested a refund and no response. Then, opened a PayPal case, and they sent the item (instead of refund). Appalling.
Product Quality
E kelly
E kellySouth East Queensland, QLD2 posts
  Fair Incentive Verified Online store

Love the product hate the lack of customer service

It took almost 3 weeks for Toys R Us to post this. I brought for a birthday present and was a week late giving it. When I emailed asking for an update I was told should be later this week. On the website it states 3 day dispatch. I will never shop again

Update, just received an email from the stating they won’t publish my review on their website as it doesn’t meet guidelines. So it seems they only positive go on the site. Show details

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Aaaaa
AaaaaSouth East Queensland, QLD
  Online store

No returns/refund or exchange policy

Don’t expect any returns, refunds or exchanges from this place. Just buy from a physical store.
If you or (in this case) an elderly family member or friend purchase a wrong product buy mistake (context is miscommunication between people) don’t expect them to help you even with an exchange! I can understand returns and refund policies, however in the case of an exchange, exceptions should be made, even if the customer wears some shipping cost.

Questions & Answers

Natasha K.
Natasha K. · Online store

How do I get in contact with this company

Micl1964
Micl1964  

I have been emailing them.
Try
orders@toysrus.com.au

DukeOfDeath
DukeOfDeath  

The only way to get a hold of them you have to govto fair trade Australia and lodge a complaint with the Consumer Afters Ombudsman

Amy
Amy · Online store

Hi
How did everyone verify their order?
Isn't it a bit odd their process?

Felicia
Felicia  

You can't verify it. I honestly don't think there is any office. Calls and emails go unanswered.
Once you place an order, absolutely nothing can be done to change or cancel it.
I would tell you to never order from them. Ever!

Linda D.
Linda D. · Online store

Do you sell baby cots

Raybus
Raybus  

Sorry Linda I am a consumer do not work for Toys R Us, you will have to ask them directly.

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