Impressed that they use Aust Post to deliver unlike other shops, came quickly! The only thing is they didn't have the dinosaur pack in stock which i wanted to order so that was annoying

I paid express shipping for a $200 item. They did not send for weeeeeks. Did not answer contact number once during those weeks. A week to reply to emails very vaguely. Horrible service they should be shut down

I placed a $280 order on the 4th of June hoping to receive it in time for my son's birthday on the 26th. I still have not received a shipping confirmation or tracking number and his birthday is in 2 days. I've sent 4 email enquiries and tried to call many times but the line rings out. I'm not sure what to even do because at this stage I just want my money back so I can go out and buy him something else. I wish I read these reviews before ordering.

I tried to order a toy for my grandson and wanted it delivered to his address in South Australia. But I was not given the opportunity to give any address other than the billing address. I immediately emailed the provider and asked them to contact me so I could alter the delivery address. That was some days ago, but still no response. I have now emailed three times, with still no response.
So, at 2.50pm today, I telephoned the advertised number, 1300 350 450. It dialled out for 55 minutes before I got a recorded voice asking me to record a message and someone would get back to me. I don't expect to hear from them. I'd be surprised to ever see the toy, which cost about $110, or my money again.

I placed an order on the 10th of May. I also paid for Express Shipping. This was for my sons birthday. Now on the first of June I have no update on my order, no confirmation by order has been posted. My emails are not being responded to. My next step will be Consumer Affairs. I would advise anyone to stay far away from this company.

I have placed order on 15th of May.Till date I haven’t got at least a call or an alert msg from this so called Toys R Us on the delivery date.At the time of purchase 3 to 5 days were the delivery time promised.
When i enquire with some of my friends they also faced similar experiences in past.
Today is 30th May,15 days has passed.After continuous tries I managed to talk their customer service team on 27th May.They even promised that they have escalated the case at higher level and will get the delivery of the product on 28th May.Till now I haven’t got any call from them.I really don’t know what to do now.But I have decided some this as this will be my last ever purchase from this so called reputed Toys R Us...

Number is fake, made 3 online enquiries and 1 email, no answer to any of them. They sent someone else's package to me, been a week, they don't want anything to do with it.

14th April - items ordered

17th April - tracking number provided but is not traceable. I emailed customer service and their response was "Due to the high number of tickets we are receiving at present I ask you do not reply this message unless absolutely necessary"

25th April - tracking number finally works says "Shipping information received by Australia Post" on 25th April

27th April - "Shipping information approved by Australia Post"

Tracking number was provided but was lodged to Australia Post until 9 days later. So item was just sitting in their warehouse for a week. Terrible customer service!

I purchased the items for the school holidays. School holidays are almost over and the items still hasn't arrived.

I payed alot of money for express shipping and its been a very slow delivery it hasn't even been sent out and its been 7 days,didn't have some items in stock,Express shipping it takes maximum 3 days to receive it now its been 7 days and still haven't recieved it let alone they haven't even shipped it!not happy at all!!played and extra $30 for nothing

So, where do I start, ordered a nerf gun rack online 2/12/19, was informed that the product would be In store 12/12, it’s now 8:55 pm Xmas eave and I’m still waiting, paid the little extra for twilight same day delivery 6-9pm. The first couple of email follow ups on the 12/12 were answered but since then, no emails have been answered, not happy at all, I have a little boy who is going to miss out on a big part of his Xmas presents. I will not recommended ToysRus to anyone moving forward. So disappointed in the lack of customer service and reliability. Not happy!

Promised Christmas delivery with plenty of lead time. Didn’t deliver along with deceptive and terrible customer service. I can’t see how this will build your online store. Never again will I use them or recommend anyone else use them.

I purchased a ride on car for my granddaughter's Christmas gift from ToysRUs online store. At checkout I was asked to verify my credit card by clicking on an email link and adding amounts and particulars which I certainly wasn't going to do. The email said if I didn't click the link the debit on my card would drop off my statement in three days. A week later I have been charged two unauthorised amounts. My bank said they have never heard of this type of verification and they are a big bank. Now I am trying to get my money back but have had no response from the company. They have no number to call. It is now in the hands of the bank. Stay well clear of this online scam company I think it must be run by overseas interests.

Purchased an item, finally got a response that my order was being processed 3 buisiness days later. Then got an email 3 buisness days after that it was being sent. I paid extra for express shipping to have it within the 3 buisiness days!!! They still have not sent it after over a week. I've made multiple attempts at contact through enquiry forms on their website and they never responded. Still have not recieved the item. Wouldnt purchase from them again. I would prefer to travel far and wide to avoid them. Horrible customer service.

Brought a beautiful lightning Mc queen watch with camera AND A MUG FROM toys r us .GREAT STORE GREAT PLACE LOVE IT, The service was great, efficient and knowledge of the products. We will miss you ... our favourite shop and now closing down......

I order of toys r us online and it is so easy the delivery is fast and I love the fact it has afterpay very happy with this company