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Toys R Us / Babies R Us

Toys R Us / Babies R Us

Online store, Physical store
4.2 from 2,776 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (17)
  • Return Claim MadeYes (3) · No (21)
  • Shipping
    1.4 (18)
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George A.

George A.Perth, WA

Purchasing from online store is a headache.

published

The physical store was good but the online store is a headache.I bought a HSP remote series car from toysrus and it is faulty with series of issues.Contacted Toysrus on the on the same day of delivery through email as they wont take the call.The communication is very slow as well as very unreliable from a customer point of view.

Incentivised ReviewNo
Alex K.

Alex K.Sydney, NSW

Don’t buy form Toys R Us

published

Bought a fisher and price trike and took about a week to arrive. Built the trike and it is very cheap looking and Quilty wise. Thing didn’t even come with a belt to strap my kid in. Contacted Toys R us to ask for a exchange for a different brand. They refused due to it being opened / built. So now I’m stuck with a poor quality trike that cost $200. Don’t buy from them.

Incentivised ReviewNo
Nolan L.

Nolan L.South East Queensland, QLD

  • 2 reviews

Will never order from Toysrus again

published

Order Via their ebay Toysrus store , took my money and said is shipped and 3 weeks later said the "warehouse " made mistake and oversold is , those long time to refunds and i will never buy from their online store again ,

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Do not order from them - Terrible

published

I wish i had read this reviews before i ordered from toys rus. Its being 3 weeks and they have still not shipped my product. I have emailed them and no response.
still waiting ... these were gifts for my kids.
so disappointing now..

Incentivised ReviewNo

Won’t ever shop here again.

published

I ordered something express shipping and it took them 3 weeks to even dispatch my order. When I sent a million follow up emails they never responded. Weeks later I finally received a response just offering a shipping refund from express to standard. My order has since been shipped and was not even shipped with express shipping just normal shipping.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Amber

AmberSouth East Queensland, QLD

Express shipping is just a rip off

published

Paid extra for express shipping, it has been nearly 2 weeks now and it hasn't even been shipped. I emailed them and they said it was with the warehouse for dispatch and that was 5 days ago and offered to cancel and refund my order. I wouldn't be fussed if i hadn't paid extra for express shipping and expected it in that time. That's just misleading really.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Conan D.

Conan D.South East Queensland, QLD

No Express shipping

published

A week ago I ordered something online with express shipping it said it would arrive in two days it hasn’t even been sent yet I emailed them and they were no help they just offered a refund

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Vanessa

VanessaMid North Coast, NSW

  • 6 reviews
  • 3 likes

Poor Service

published

I followed up after making an Express Delivery order online, 7 days later nothing dispatched, unknown when disptach will actually take place, would rather refund than sort it out. Did not care at all.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Karen

KarenSouth East Queensland, QLD

  • 10 reviews
  • 4 likes

Do not trust Toys r us

published

Nearly 3 weeks after I ordered they cancelled the order saying it was too heavy to ship, but refund would take 5+ business days. I bet shipping rates increased so they took the easy route because they don't care. Hardly wrap your apology up for Christmas.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Nikita

NikitaQueensland

Do your research, they are not trustworthy!

published
Incentivised ReviewNo
Annita

AnnitaGreater Melbourne (Outer), VIC

Don’t get the baby born bath tub!!!!!

published

Purchased bath tub for $75 or so, and the shower head stopped working after 1 bath.... no idea why.
Save your money. Buy off eBay for $4 :)

Baby born actual doll was cute tho.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Kirstie

KirstieGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

never arrived

published

I ordered a gift for my sons bday. I ordered it 3 weeks before with guaranteed 2-3day delivery, which I paid extra for.
Item never arrived. I contacted them, no response. Called them, no answer. I sent a message to them via instagram and was told my item is out of stock. After 6 weeks I finally got a refund. Will never buy from them again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Rosie

RosieHunter Region, NSW

  • 3 reviews

Disappointed the item was out of stock but happy they gave a quick refund

published

I ordered on line and it said item was in stock. A few days later I received an email to say my order is waiting on another consignment. This was disappointing as it did say in stock. I then was disappointed as it was for my granddaughters birthday. I then read the product reviews about ordering an item that is not in stock and then you cancel and you don’t get your money back. I of course got extremely concerned. I must say they returned my money in 24hrs. Disappointed about not getting the goods but I did appreciate getting good service.

Incentivised ReviewNo
Apinya B.

Apinya B.Sydney, NSW

  • 2 reviews

These guys suck

published

Purchased online, nearly 2 weeks no update and then emailed saying sorry your order has been cancelled. The way these guys operate are a joke.Would give a zero if allowed

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
An gray

An gray

  • 2 reviews
  • 2 likes

customer r service is disgusting online

published

waited for 2 weeks payed for order was supposed to get updates on its progress but nothing , they dont answer there emails or phones , and then my order is cancelled out of the blue saying decrepency with payment , but they have my money on my statements , not happy willnever shop at this store again ....

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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kamakura

kamakuraGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

I GOT SCAMMED OUT OF $315

published

I cannot believe how bad their customer service is and how many people this company has scammed since it went online. It's been two weeks since I ordered more than $300 worth of stuff and I still haven't received anything and I have not been provided with any tracking information or explanation about what is happening with my order. I just got a lazy reply saying that they will respond within 2-3 days, That was a week ago, I will have to go through the process of contacting my bank to get my money back and will report this company to consumer affairs for being so dodgy,

Incentivised ReviewNo
Laura

LauraGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

delivered fast

published

I read all these bad reviews after I placed the order

And was sceptical to be honest

But my gift arrived at its destination with in 3 days
To a very happy little girl

Would use again 100% and highly recommend

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Tania

TaniaSydney, NSW

Terrible Express Delivery Service. Beware!!!!

published

I placed an order with Toys r Us Australia (which is not the original Toys r Us but renamed Hobby Warehouse) via Express Post a week ago today for an important occasion. I ordered the item on the 15th and it arrived on the 24th. For an express shipping order, which I paid more for, it arrived very late and this unacceptable. I should have paid standard delivery which would have arrived at the same time. I emailed customer service about a refund for the express shipping cost but have received nothing. This is FALSE ADVERTISEMENT if they can not delivery express shipping. Clearly, they are pocketing the money. Thieves. The original Toys r Us would not have done this. BEWARE!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Not happy

Not happySouth East Queensland, QLD

Cancelled salesT

published
Incentivised ReviewNo
Return Claim MadeNo
Priya

PriyaMelb

  • 4 reviews
  • 2 likes

Can't believe how fast the items came

published

Impressed that they use Aust Post to deliver unlike other shops, came quickly! The only thing is they didn't have the dinosaur pack in stock which i wanted to order so that was annoying

Incentivised ReviewNo
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Questions & Answers

Kelvin L.

Kelvin L.asked

Toys R Us / Babies R Us

How to contact customer service?

1 answer
Rosie
Rosie

Hi. They don’t answer their phones. Go into Toys r Us website into Contact us and you can send an email. If that does not work I can look up the emails I have received from them. They usually take 48 hours to get back to you. Rosie

Courtney S.

Courtney S.asked

Toys R Us / Babies R Us

Would like to know if you do toys review for children so my kids can do reviews on some few toys

1 answer
Fired Up
Fired Up

Why not ask this site instead of this product (company)?

Zakissa

Zakissaasked

Toys R Us / Babies R Us

I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed

2 answers
Fired Up
Fired Up

Get a friend to contact them rather than ‘ask’ this Review site

Zakissa
Zakissa

Fred it was a year ago and we have had the chairs almost a year ago. I am entitled to put in on this webpage as a review of bad service at the time

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