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Toys R Us / Babies R Us

Toys R Us / Babies R Us

Online store and Physical store
4.2 from 2,741 reviews

See the Best Toys & Game Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1,906
4 star
273
3 star
123
2 star
95
1 star
344

  • Verified customer

Marsden park ...

published

Thanks again toys r us... you will be missed

published

Brought a beautiful lightning Mc queen watch with camera AND A MUG FROM toys r us .GREAT STORE GREAT PLACE LOVE IT, The service was great, efficient and knowledge of the products. We will miss you ... our favourite shop and now closing down......

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the review and your kind words! We're glad to hear you had an enjoyable experience in store.

stella

stella

  • 2 reviews
  • 6 likes

Love toys r us

published

I order of toys r us online and it is so easy the delivery is fast and I love the fact it has afterpay very happy with this company

Mark

MarkGeelong

  • 5 reviews
  • 1 like

Inflated prices prior to sale.

published

30% off closing down sale with 5% off Lego.
I was horrified at the inflated prices of their Lego. Looked at one kit that was marked at $59.99 (however, there was the 5% off or $2.99). Next door at Target or Kmart the price for the same kit was $39.00 (Not on sale).


Harni

HarniPerth

  • 2 reviews
  • Verified customer

Perfect!

published

Always receive amazing toys that I can’t get at just any store and always quick delivery. Will be sad to see you go.


Kate

Kateperth

  • Verified customer

I don't live there...

published

The street number of my house Is clearly shown on my letterbox in big metal letters. Your courier delivered it to a different house on the corner of my street because her first name was also the same as mine.

SERIOUSLY??


  • Verified customer

Awesome!!!

published

Very fast & prompt delivery. Item was in perfect condition. My godson loved his Disney Cars Movie Upholstered Chair :)


Excellent!!!

published

Was very happy bought a walker on Tuesday and recieved it the next day awesome costumer service. Very happy costumer will be shopping again.

Sleeping Satellite

Sleeping Satellite

  • 8 reviews
  • 5 likes

Baby clothes sizes run too small.

published

Had two sets of size 1 baby pyjamas, but the arms are so tight, it's only 3cm in diameter, like as wide as for a newborn baby's arms. My one year old is smaller than the average one year old too.
Tried to return them, but even though they are Babies r Us branded clothes, they still won't give a refund. Avoid at all costs.
Also, watch out for the fake positive reviews, they're the ones that go online and write one review only.

Great Service + Excellent Price

published

Another fantastic experience, thank you. What started with an excellent price, ended with an effortless and expedient transaction and delivery. Would highly recommend Toys R Us.


The perfect birthday present

published

Fantastic service will use again and again.
Service is fast and fuss free.
Friendly, polite and professional delivery drivers.
Great customer service.


Amazing

published

Was amazed how fast and prompt the delivery was - exceptional and 1st class, item perfect in condition. If others could follow and learn from you guys


Great buggy

published

Unfortunately I received the wrong color but otherwise am very happy with the service and the product. My kids are loving this lightweight stroller. Would recommend.


Great Service

published

I needed to replace an adored bed-time toy who had been chewed by a puppy. Thank goodness TRU had one in stock & delivered promptly!

Sean

SeanAU

  • 13 reviews
  • 15 likes

No point redemption and they also ditched the online giftcards and not honouring any of these

published
  • Verified customer

Toys r us good

published

Toys to us were good but your delivery service was shocking.
Do not like star trek waited all day to sign for it otherwise have it delivered to post office
5pm I get a message that it was delivered to our side and it’s at my neighbours place in the front yard near letter box in the open anyone could have walked passed and took it it was just put there I did not choose safe drop. Really annoyed lucky I was home to quickly go check around the house.


Great shipping time

published

Posted and delivered within 3 days to rural area. Both packages were in perfect condition and had great tracking options.


Kel

KelBrassall Qld

Amazing service that needs no improvement

published

I was most happy with my recent shopping experience on line with Babies R Us. I enjoyed picking the items that were most suited to me and my baby and payment and the shipment was vey straight forward and fast. Excellent service all the way through. Will be shopping with this store again.


Frozen and table and chairs

published

Excellent quality and very solid I like the colour full table and chairs , my daughter loves it.. thank you so much :)

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your fantastic feedback!


Amazing!!! My son loves it!!!

published

I bought the bath heater mat and a musical toy for floor play. My son now loves floor play and the bath is always the perfect temperature now.

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for your 5 star rating!


Page 1 of 138

Questions & Answers

Zakissa

Zakissaasked

I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed

No answers

Bec Clarke

Bec Clarkeasked

I have a layby that is for 6 months. I want to delete 2 items from my layby without cancelling. Is this possible ?

2 answers
leah
leah

I don't believe so. You would need to pay it off n when they finalize it they will arrange a refund. Otherwise they will cancel the whole lot keep the admin fee and start again.

Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Bec,

Please be advised we are unable to remove items from layby's, we suggest paying off the whole amount and the store will process a refund for the change of mind items.


Maree

Mareeasked

Why won't customer service return messages? Why won't you refund ? Excuse after excuse?

1 answer
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Maree, we are sorry to hear this. Customer Service will try their best to assist each customer as best as possible, however due to the busy season there might be some delays.


Get an answer from our members and Toys R Us / Babies R Us representatives

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Toys R Us / Babies R Us Online store

Toys R Us / Babies R Us Online store

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Toys R Us / Babies R Us Physical store

Toys R Us / Babies R Us Physical store

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