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Toys R Us / Babies R Us

Toys R Us / Babies R Us

Online store, Physical store
4.2 from 2,745 reviews

See the Best Toys & Game Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(1,905)
(273)
(123)
(95)
(349)
  • Product Quality
    1.0 (3)
  • Return Claim MadeYes (2) · No (2)
  • Shipping
    1.0 (3)

Would give zero stars if I could

published
Product Quality
Return Claim MadeYes

Ben

BenGreater Melbourne (Outer), VIC

  • 2 reviews

Promised Xmas delivery

published

So, where do I start, ordered a nerf gun rack online 2/12/19, was informed that the product would be In store 12/12, it’s now 8:55 pm Xmas eave and I’m still waiting, paid the little extra for twilight same day delivery 6-9pm. The first couple of email follow ups on the 12/12 were answered but since then, no emails have been answered, not happy at all, I have a little boy who is going to miss out on a big part of his Xmas presents. I will not recommended ToysRus to anyone moving forward. So disappointed in the lack of customer service and reliability. Not happy!

Product Quality
Shipping
Return Claim MadeNo
John

JohnSouth East Queensland, QLD

Steer clear of Toys r us online!

published

Promised Christmas delivery with plenty of lead time. Didn’t deliver along with deceptive and terrible customer service. I can’t see how this will build your online store. Never again will I use them or recommend anyone else use them.

Shipping
Return Claim MadeNo
C. Hutchinson

C. HutchinsonPerth, WA

  • 2 reviews

Worst online shopping experience in my life.

published

I purchased a ride on car for my granddaughter's Christmas gift from ToysRUs online store. At checkout I was asked to verify my credit card by clicking on an email link and adding amounts and particulars which I certainly wasn't going to do. The email said if I didn't click the link the debit on my card would drop off my statement in three days. A week later I have been charged two unauthorised amounts. My bank said they have never heard of this type of verification and they are a big bank. Now I am trying to get my money back but have had no response from the company. They have no number to call. It is now in the hands of the bank. Stay well clear of this online scam company I think it must be run by overseas interests.

Product Quality
Return Claim MadeYes

Jenny

Jenny

  • 3 reviews

Toys R Us, more like Terrible R Us

published

Purchased an item, finally got a response that my order was being processed 3 buisiness days later. Then got an email 3 buisness days after that it was being sent. I paid extra for express shipping to have it within the 3 buisiness days!!! They still have not sent it after over a week. I've made multiple attempts at contact through enquiry forms on their website and they never responded. Still have not recieved the item. Wouldnt purchase from them again. I would prefer to travel far and wide to avoid them. Horrible customer service.

Shipping

  • Verified customer

Marsden park ...

published

Thanks again toys r us... you will be missed

published

Brought a beautiful lightning Mc queen watch with camera AND A MUG FROM toys r us .GREAT STORE GREAT PLACE LOVE IT, The service was great, efficient and knowledge of the products. We will miss you ... our favourite shop and now closing down......

1 comment
Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Thank you for the review and your kind words! We're glad to hear you had an enjoyable experience in store.


stella

stella

  • 2 reviews

Love toys r us

published

I order of toys r us online and it is so easy the delivery is fast and I love the fact it has afterpay very happy with this company

Mark

MarkSouthwest, VIC

  • 6 reviews

Inflated prices prior to sale.

published

30% off closing down sale with 5% off Lego.
I was horrified at the inflated prices of their Lego. Looked at one kit that was marked at $59.99 (however, there was the 5% off or $2.99). Next door at Target or Kmart the price for the same kit was $39.00 (Not on sale).

Harni

HarniPerth

  • 2 reviews
  • Verified customer

Perfect!

published

Always receive amazing toys that I can’t get at just any store and always quick delivery. Will be sad to see you go.


Kate

Kateperth

  • Verified customer

I don't live there...

published

The street number of my house Is clearly shown on my letterbox in big metal letters. Your courier delivered it to a different house on the corner of my street because her first name was also the same as mine.

SERIOUSLY??


  • Verified customer

Awesome!!!

published

Very fast & prompt delivery. Item was in perfect condition. My godson loved his Disney Cars Movie Upholstered Chair :)


Excellent!!!

published

Was very happy bought a walker on Tuesday and recieved it the next day awesome costumer service. Very happy costumer will be shopping again.


Sleeping Satellite

Sleeping Satellite

  • 8 reviews
  • 5 likes

Baby clothes sizes run too small.

published

Had two sets of size 1 baby pyjamas, but the arms are so tight, it's only 3cm in diameter, like as wide as for a newborn baby's arms. My one year old is smaller than the average one year old too.
Tried to return them, but even though they are Babies r Us branded clothes, they still won't give a refund. Avoid at all costs.
Also, watch out for the fake positive reviews, they're the ones that go online and write one review only.

Great Service + Excellent Price

published

Another fantastic experience, thank you. What started with an excellent price, ended with an effortless and expedient transaction and delivery. Would highly recommend Toys R Us.

The perfect birthday present

published

Fantastic service will use again and again.
Service is fast and fuss free.
Friendly, polite and professional delivery drivers.
Great customer service.


Amazing

published

Was amazed how fast and prompt the delivery was - exceptional and 1st class, item perfect in condition. If others could follow and learn from you guys


Great buggy

published

Unfortunately I received the wrong color but otherwise am very happy with the service and the product. My kids are loving this lightweight stroller. Would recommend.


Great Service

published

I needed to replace an adored bed-time toy who had been chewed by a puppy. Thank goodness TRU had one in stock & delivered promptly!


Sean

SeanAU

  • 14 reviews

No point redemption and they also ditched the online giftcards and not honouring any of these

published

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Questions & Answers

Courtney S.

Courtney S.asked

Would like to know if you do toys review for children so my kids can do reviews on some few toys

1 answer
Fired Up
Fired Up

Why not ask this site instead of this product (company)?


Zakissa

Zakissaasked

I placed an order online on 6th April leaving Doncaster store. It’s now 14th April and tracking is still stating awaiting pick up. My order tracking number is 43053732 and it seems even Fastaway don’t have this number registered. Very hard to make contact with anyone from Toys R Us to find out where my 2 x kids chairs are and when we might get them. Very very disappointed

2 answers
Fired Up
Fired Up

Get a friend to contact them rather than ‘ask’ this Review site

Zakissa
Zakissa

Fred it was a year ago and we have had the chairs almost a year ago. I am entitled to put in on this webpage as a review of bad service at the time


Bec Clarke

Bec Clarkeasked

I have a layby that is for 6 months. I want to delete 2 items from my layby without cancelling. Is this possible ?

2 answers
leah
leah

I don't believe so. You would need to pay it off n when they finalize it they will arrange a refund. Otherwise they will cancel the whole lot keep the admin fee and start again.

Toys R Us / Babies R Us
Toys R Us A.Toys R Us / Babies R Us

Hi Bec,

Please be advised we are unable to remove items from layby's, we suggest paying off the whole amount and the store will process a refund for the change of mind items.


Get an answer from our members and Toys R Us / Babies R Us representatives

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