Absolutely great experience! The staffs, ESPECIALLY JASON, were knowledgeable, honest, and explained everything and will really listen to your concerns. You can really feel that THEY CARE! I’ve been to other Repair Shop before and all I could get were just promises.

I left a short message in the box when I returned my phone saying: “Please don’t delete my photos and videos as my Mom’s last photos and videos are there, she recently passed away so please let me know before deleting anything.”

My iphone mini was fixed quickly, with precaution to preserve my data and they fixed it under my warranty so I did not pay anything!

I was so touch with JASON’s reply to my message when I asked him to send me his full name and address so I can send him a gift or something like food just to show him my appreciation and how happy I was when he told me that my phone is now fixed.

He replied: “Dear Romagne,

Your message truly made our day. Thank you so much for your incredibly kind and generous offer—it means a lot to us.

Our policy doesn't allow us to accept gifts, but the very best "thank you" we could receive is knowing we could help preserve your precious memories. Your satisfaction is the greatest reward for our team.

If you were thinking of a gift, perhaps consider a small donation in your mother’s memory to a cause that was close to her heart. That would be a beautiful way to pay the kindness forward.

We’re just happy we could get your phone back to you. Wishing you all the best.

Warmly, Jason”

I almost cried when I read it. He has a very good heart and I really admire him and his professionalism, I think he deserves a PROMOTION or PAY INCREASE! Hehehe

Also, they will shoulder the shipping fee and seriously, it is a 100% hassle-free transaction! They clearly care about doing the job right rather than upselling. They gave me clear instructions on what to do next and kept me updated of what’s going on with my iphone and when can they send it back to me.

When I received my iphone mini back, they even gave me a FREE iphone case, a pin and charger! And that really impressed me a lot!

Their online customer service is also worth to leave a good review! TILBE, the lovely staff who assisted me online, is really knowledgeable and very approachable, she/he deserves a FIVE STAR review as well! Well done PERFECT PRE-OWNED/BACK MARKET for hiring such good staffs! They are your assets and will give the business more blessings and more customers!

Highly recommend this shop to anyone needing reliable people and repairs!

Godbless you all!