537 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Perfect Preowned is overwhelmingly positive, with the majority of customers expressing satisfaction with the quality, pricing, and fast delivery of their refurbished electronics. While isolated issues regarding item variations or transit delays occur, the general consensus points to a reliable experience for purchasing pre-owned devices.
This is about the third device I’ve purchased from Reebelo -always in great condition and well priced. I’m really happy and no doubt I’ll be purchasing more devices for both work and home. Show details
Very good iPhone 14 refurbishment, works well with almost no chips or scratches, and the visible ones are very tiny, only from close range can you see them. Delivery was ok, took longer then I expected but was safe at least. Show details · 1
Reviews with attachments
Received iPhone 15 pro max delivered by Australia post in good condition and exciting to set up for new phone, thank you Show details · 1
Got a new Apple Watch, the series 9, and it came in Exceptional Quality. Looks amazing, clean and fresh just like a brand new product. Show details · 1
Products are top notch an in perfect conditions packed and shipped fast Show details · 1
Love love my iPad got it for my birthday I can’t wait to use it I can finally watch movies instead of my phone Show details · 1
They are giving very good service and also provide excellent service. Show details · 1
LOVEEEEEE !!! perfect condition, only one little dint on a corner but other then that it’s perfect and could pass as brand new. Show details · 1
Excellent item, fast shipment, no issues at all from product description, came in a well packaged box. Show details · 1
Bought s22 ultra love it. Just look like brand new phone Show reply
The phone was at areasonable price. There were only a few minor scratches on the phone. Im satisfied with the iphone 15. Show details · 1
Awesome service and product. I received my refurbished iPhone 15 Plus from Perfect Preowned. It came exactly as described in excellent condition with 100% battery health. I am so impressed on how it was packaged and presented. Show details · 1
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This iphone is in perfect condition no scratches dents or marks. My daughter is very happy with her purchase, quick delivery and online store was easy to use. We will purchase again in the future Cheers Nicole Show details · 1
I brought this iPhone and looks almost like new with no scratches. It runs smoothly the battery lasts a day with quality camera recording. Overall, it is great value for money and I highly recommend. Show details · 1
Looks fine at the moment lets see how we go . Show reply
Delivery was efficient and well tracked, my order actually came a day early ! The product matched it's description very well, the phone was in near perfect condition and well packaged, and came with a compatible cable and enough charge in the device to complete the set up before even having to plug it in. Apart from a few very minor issues with a button on the device I was very happy with the product and organisation Show details · 1
Got the perfect preowned Apple watch ultra. This seems clean and no visible scratches. Show reply
Latest follow-ups
Excellent phone – Grose phone Everything in working order Thank you very much cheers Show details · 1
Follow-up · Still a great phone working great no problem thanks
IPhone 15 plus refurbished as new. Delighted with the service and delivery Show reply
Follow-up · Turnaround time as promised in the advert about one week. Packaging was very good. Almost up to original packaging standards from apple. Warranty sufficient for peace of mind if had to return. Can’t recall exactly time
Phone arrived quickly. I had serious doubts and had a couple of issues that turned out to be non-issues. The phone was in perfect cosmetic condition, and time & testing showed it to be in perfect working condition.. Show details · 1
Follow-up · The packaging was fine. There was no issue at all. I received a 1 month extension of my warranty (1 year) as a reward for writing a review - ANY kind of review, positive or negative. It is about ayear now and I am still very happy with the phone.
In-depth reviews
DO NOT PURCHASE FROM THIS COMPANY IF YOU RUN A BUSINESS (or want what you actually paid for) My experience with this company has been an absolute nightmare: Deceptive Shipping: I paid for express post, but the phone took 9 days to arrive. Wrong Item Sent: They sent me a grey phone instead of the blue one I ordered. Shady US Imports: They sent… Read more
a US import eSIM-only model. This is obviously a cheaper version for them to source so they can pocket a higher profit margin.
Abysmal Customer Service: Their system is designed as a loop so customers cannot return anything without being out of pocket for weeks. Their online chat help does not work, and the AI fails to forward you to a human despite claiming it will. Emails take 24–48 hours for a reply, and they are just robotic protocol gibberish.
UPDATE: I finally got a reply 48 hours later. Their "solution" is that I have to send the phone back so they can verify it is grey and not blue—even though I already sent them clear photographic proof! Only then will they refund or send a replacement.
This means I am looking at another 7 days to send it back, and another 7 days to receive a replacement. It will take approximately a month just to get the correct phone if there are no further holdups.
The Scam: I believe they intentionally sell phones they don't have in stock, ship whatever color they have on hand anyway, and bank on the fact that you need a phone and they already have your money. Then, they make the return process as tedious, difficult, and lengthy as possible to discourage refunds while they sell more stock. Supplying a US phone without disclosure is incredibly shady.
Now, I have to waste my time, energy, and petrol to drive to a local telco carrier just to get an eSIM QR code, because this phone has no physical SIM card slots—completely contrary to what I ordered.
I will be following this up with a formal report to the ACCC. Methinks they do this all the time. Avoid at all costs!
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Absolutely great experience! The staffs, ESPECIALLY JASON, were knowledgeable, honest, and explained everything and will really listen to your concerns. You can really feel that THEY CARE! I’ve been to other Repair Shop before and all I could get were just promises. I left a short message in the box when I returned my phone saying: “Please don’t… Read more · 1
delete my photos and videos as my Mom’s last photos and videos are there, she recently passed away so please let me know before deleting anything.”
My iphone mini was fixed quickly, with precaution to preserve my data and they fixed it under my warranty so I did not pay anything!
I was so touch with JASON’s reply to my message when I asked him to send me his full name and address so I can send him a gift or something like food just to show him my appreciation and how happy I was when he told me that my phone is now fixed.
He replied: “Dear Romagne,
Your message truly made our day. Thank you so much for your incredibly kind and generous offer—it means a lot to us.
Our policy doesn't allow us to accept gifts, but the very best "thank you" we could receive is knowing we could help preserve your precious memories. Your satisfaction is the greatest reward for our team.
If you were thinking of a gift, perhaps consider a small donation in your mother’s memory to a cause that was close to her heart. That would be a beautiful way to pay the kindness forward.
We’re just happy we could get your phone back to you. Wishing you all the best.
Warmly, Jason”
I almost cried when I read it. He has a very good heart and I really admire him and his professionalism, I think he deserves a PROMOTION or PAY INCREASE! Hehehe
Also, they will shoulder the shipping fee and seriously, it is a 100% hassle-free transaction! They clearly care about doing the job right rather than upselling. They gave me clear instructions on what to do next and kept me updated of what’s going on with my iphone and when can they send it back to me.
When I received my iphone mini back, they even gave me a FREE iphone case, a pin and charger! And that really impressed me a lot!
Their online customer service is also worth to leave a good review! TILBE, the lovely staff who assisted me online, is really knowledgeable and very approachable, she/he deserves a FIVE STAR review as well! Well done PERFECT PRE-OWNED/BACK MARKET for hiring such good staffs! They are your assets and will give the business more blessings and more customers!
Highly recommend this shop to anyone needing reliable people and repairs!
Godbless you all!
It was a difficult decision to buy a refurbished iPhone and prepare for the pros and cons, as well as a new battery. Received the product even before the expected date, the phone is only two years old, the battery health is 100%, there is no silly warning message after battery replacement, which is outstanding work by the technician who did the… Read more · 1
job, and everything was transferred to this refurbished iPhone without any issues. So far, so good; everything works like a charm. An additional point is that post-sale service correspondence is not an option because they respond so quickly to several questions from me. Now I have to think carefully before purchasing any brand new products. Finding a reputable refurbished product supplier is difficult, but Perfect Preowned is one, and I am currently looking for a smartwatch from them. Absolutely within budget and sustainable. Who cares whether you have a brand new or refurbished product? The only thing I care about is not having any technical issues and being able to complete my tasks on time!
Recent reviews
I brought a "like new " 15 pro on reebelo with a brand new battery from these guys. I got my order in 3 days and phone works perfectly. Battery health is at 100% and no issues with the phone whatever. Phone works a charm. No shady business here. Provided auspost tracking link the next day and was very fast delivery. Overall very happy. Show details · 1
Easy purchase, quick and arrived as described. Love it, it’s in beautiful condition. Thank you so much for making these mobiles available at reasonable prices. Show details · 1
iPhone 14 refurbished, very good quality. Delivered within 4 days. Very few scratches on body and screen in good condition. 84% battery which is > 80 as stated it would be. I did need to setup as a new phone and update before it would allow me to transfer my old iPhone data over, but was easy after that. Very satisfied. Show details · 1
The phone was bettered than expected, it only had a single scratch on it and that was all!! Every future electronic purchase will be made from here!! Super fast delivery, super satisfied with the quality. Show details · 1
HIGHLY RECOMMEND My phone arrived in 3 days, exactly as ordered and in perfect condition. Great service and will recommend company to all. Thank you. Cathy - Ballarat Show details · 1
Bought a “almost new” IPhone 14 Plus from these sellers, the phone works perfect and was in excellent condition only having a few very minor dents on one corner. Overall I’m so happy with this purchase I’d definitely look into buying these products again. Thank you Perfect Preowned. Show details · 1
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