Monitored by Springfree
James
James VIC 3 posts
   Fair Incentive

Great trampoline but stressful and difficult installation – We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone support. We ultimately put the trampoline together with the help of two friends (four adults in total). Had we purchased the trampoline two weeks later, a gathering of that number in our back yard would have been in breach of Coronavirus restrictions and we would have been left with a unusable, partially constructed product.

Springfree
Springfree    

Hi James, Thank you very much for your feedback, and we're sorry to hear that you had trouble installing your trampoline and that our team members were not able to help you. We do manufacture the trampoline for Mum and Dad to install, however also understand that some people may find it easier than others. If we can offer any further assistance, please contact us on 1800 586 772 so that we can assist you. We wish you many happy years of jumping. The Springfree Team

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