JC58 17 posts
Wine Not Delivered – My order in May 2015 was not delivered - I arranged to be home on 4 occasions to receive delivery and in each case I was either told the wine was delivered or that no one was home, which was not correct. Eventually I had to resort to cancelling my order as I could not take any more days to stay home. Based on the reviews here it looks like this was a common issue.
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Hi, We're sorry to hear about your experience. If you could please message us your email or phone number we would like to investigate to understand where we went wrong.
Since this time we've been working hard on adding new delivery options such as Click & Collect through over 300 BWS stores across Australia and will have more news on this front next year.
Regards,
Cellarmasters Team