Terrible Customer service Spring Free – They delivered our replacement parts to someone else. Even though i confirmed that our address had not changed from when they first set up the trampoline over 7 years ago. I confirmed our address in an email prior to order and over the phone. Yet they sent them to someone else with the same name. They never called to follow up, to see if we got the parts, and book in the instal - even though that is what we had paid for. I had to call them 3 weeks later (once again after i had sent multiple emails asking for a parts delivery update), Then once on the phone, they made it seem like my fault that they sent it to the wrong person.