Dream Home – As first home owners/builders we had no idea what to expect in terms of price, quality, timing, etc. The whole process was amazing for us. First we had Megan as our sales assistant who worked with us in creating our dream home and she had all the facts and knowledge at her disposal. My father, who has been an electrician for over 30 years, was throwing questions at her that he already knew the answer to just to see if she knew or if she would find out the correct facts and he was very impressed with how she never played any games, answered honestly and knew mostly everything off hand. After this very easy process with Megan we moved onto Kristy who helped us with the bank. Our bank was a bit of a pain in the head but Kristy worked with us and the bank to get our unconditional approval as quickly and easily as possible and I can't thank her enough. After Kristy we moved on to our building supervisor Shane. He was also a pleasure to deal with and put up with all my stresses and tantrums (lol). With every build, things can go wrong it's a fact. We had a few issues that arose along the way that were both avoidable and unavoidable however, Shane and Jason (franchise owner) were always eager to put their hands up and fix any issues that we had. Eg, we weren't happy with the fencing so this was fixed at no extra cost. Shane was always contactable and answered any questions I had in minutes. Knowledge is power and every person I spoke to at Stroud were very confident in their brand, their product and most of all knew what they were talking about. As you do with all new homes we have had a few teething problems since moving in and Shane has had every single issue addressed on the same day I contact him and it's fixed within a few days. After speaking with many other friends and family members who are also building I am so happy we chose Stroud as some who started before us, still haven't moved in! I am a very strong Stroud supporter and will recommend the Brisbane West branch to anyone who is looking at building their dream home as it really was so much easier than I ever thought it would be and by the looks of other peoples experiences, Stroud was the reason for that!