651 reviews
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- Post-Construction
I had a very disappointing experience dealing with this company. I was advised that I needed to pay a “deposit” to secure land, which was presented as a preliminary agreement. At the time, the land was neither registered nor in my name. Despite this, I was later informed that I would be charged for works that were allegedly carried out. This is… Read more
extremely concerning, as I had clearly requested on multiple occasions that no works be undertaken until the land was officially registered and transferred into my name. Proceeding regardless of this—and then attempting to charge for those works—appears unreasonable and highly questionable.
To make matters worse, the company has refused to refund any portion of the deposit, instead insisting it can only be provided as a credit. In my view, this is not an acceptable or fair outcome given the circumstances.
This matter is currently under investigation by the Queensland Building and Construction Commission and the Queensland Office of Fair Trading. I am also pursuing legal action due to the financial and emotional stress this situation has caused.
Based on my experience, I strongly recommend others avoid this company.
We had a wonderful, albeit short experience working with Stroud. From the very beginning, their team (especially Tim) impressed us with their friendly demeanour, professionalism, and genuine commitment to customer service. Every interaction reflected their attention to detail and their dedication to making the building process as smooth and… Read more
transparent as possible.
Unfortunately, we had to step back from progressing with our build mid way through our preliminary investigations/drafting due to personal reasons. Stroud handled the situation with incredible empathy and understanding, showing true care for us as people, not just clients. That level of compassion and integrity really stood out. If we ever decide to build in the future, we would reach back out to Stroud in a heartbeat. We can’t recommend them highly enough for anyone seeking a trustworthy and client-focused builder.
I couldn't be happier with my experience building with Stroud Homes Brisbane East. My home is absolutely beautiful, truly a dream come true. From start to finish, the entire team was genuinely helpful and supportive. A special mention to Lisa and David, who went above and beyond at every step. No task was ever too big, and they showed incredible… Read more
patience with me as an indecisive first home buyer navigating the building process for the very first time. If you're looking for a builder who truly cares about their clients and delivers stunning results, I can't recommend Stroud Homes Brisbane East highly enough. Thank you all so much from my family to yours!
Reviews with attachments
We have recently moved into our new stroud home. We are very happy with the quality of the home and the entire build experience was trouble free. Our home is beautiful and we feel it represents good value for money. Show details · 1
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David, Lisa and the entire team at SHBE were nothing short of outstanding! From the moment we met with them for the initial consult we know we would be using them to build our investment property. Nothing we asked with respect to changes was too much trouble and they gave us the confidence they would be able to achieve what we wanted within… Read more · 1
budget. They whole build process was smooth and included weekly updates which was very important to us. Once it was time for handover, we feel like any minor defect concerns we raised were addressed and we were left extremely happy. Long story short, we would definitely build with SHBE again!
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This review is slightly lengthy but hopefully useful to anyone considering building with Stroud Homes Brisbane East. This review only relates to the company and its management as it was when we had our build completed in 2024 and the subsequent 12 months maintenance period in 2025. As all Stroud Homes Businesses are franchised, this review only… Read more · 1
pertains to Stroud Homes Brisbane East as it is run by David and Lisa Adams. Should the franchise be taken over by another individual/entity then this review should be disregarded.
This was the second time my wife and I have built with a Stroud Homes business, and due to our positive experiences with the first build, we decided to look at building with them again. The build process this time was extremely complicated due to multiple factors and at one point we were uncertain if we should even go ahead or simply sell our land and buy an existing house. This process was complicated for us due to building in a post-Covid environment where pricing seemed to jump rapidly and building quotes were changing and many businesses were going under.
During the process of finding a builder, we looked a many different companies and even almost signed with another Stroud Franchise, having plans drawn up and sent for quoting. Unfortunately, due lack of transparency from the franchisee and other factors, we were unable to continue with them and needed to continue to explore other options. Proving that each Stroud franchise is run very differently to each other.
We were ready to abandon the building dream but were then recommended to look into Stroud Brisbane East by a friend. From the moment we visited their display home, we were blown away by their sales team who were eager to help and promised us a price estimate of based on our plans within 2 days. Even more impressively, they actually delivered this, securing our interest. For reference, the other Stroud Franchise took several months to finally get us a price and the price was then almost double the initial verbal estimate despite being aware of the budget we had advised.
Locking in, we started the process by creating a new set of plans. Drawing inspiration from their other acreage plans, we were able to create our own unique build based on a combination of houses. We were heavily involved at all stages of the process and ended up with a house plan that fit exactly what we needed.
The custom quoting part of the process was next. We had an extremely specific design idea when it came to the build and wanted certain products that due to our connections with the building industry, we were able to obtain ourselves. Like all builders, Stroud East have their own suppliers that they use (which were still excellent but not what we wanted) but they were willing to work with us to remove various items from the quote and allow us to supply ourselves exactly what we wanted such as all internal tiling and custom light fittings/fixtures. The end result was a design that looks extremely custom and personalised but at a fraction of a boutique builder price tag.
The building process itself was about as good as one could expect. Obviously it was frustrating because all every home builder wants to do once starting to build is to move in as soon as possible and everything seems to take so long. But each stage moved along quickly and there were no real areas of concern that we had throughout the process. This is partly due to the incredible communication that we experienced with the team, in particular our site supervisor Matt, who I understand has sadly moved on to another role at the time of writing this review. Regardless, communication is key to all large projects and by being in constant touch with our supervisor and overall team through the Voxer app, any and all issues were immediately discussed and rectified as they were identified. We received handover inside the contract time of 1 year which again was impressive considering the size and complexity of the build.
Stroud provide a building examiner for the inspection of all stages, although we did end up using an independent building inspector for the final stage of the build as well as their inspector. We felt that any company who is regularly employed by a builder cannot truly be independent and the safest option was to use our own. There were a few additional items that our inspector picked up but overall there were minimal issues and certainly nothing major which is a testament to the building quality overall.
We delayed to write the review as we wanted to complete the 12 month warranty period first to make sure that any issues were fixed before we provided a review. There are still some outstanding problems that need to be corrected but this is only due to logistical issues surrounding scheduling trades during a Christmas period. Overall there were very few things that required correction at 12 months, mostly just movement issues/small cracks in skirting and some painting issues.
Overall, we were extremely happy with the overall care that Stroud Homes Brisbane East as run by David and Lisa Adams provided to us and our dream home. We do not hesitate to recommend them for anyone looking for an honest and excellent builder in the Brisbane area. Again however, due to Stroud Homes being a franchise, I stress that this review only applies to Stroud Homes Brisbane East and only with it being run by David and Lisa Adams.
As an aside, I should mention that the build quality was so good that our house was nominated for HIA and other building industry awards.
Thrilled with our new home! The process had its typical construction ups and downs, but the team's communication was top-notch throughout. Our Site Manager Josh didn't always give us the message we wanted but he went above and beyond to resolve issues and reach a fair solution. Professional, accountable, and highly recommended if you want a builder who communicates and delivers a beautiful home. Show details · 1
Never built a home before, and I’m not sure why people complain. This was incredibly easy, and we ended up with a beautiful well built home. Communication was excellent, we always knew what was going on. They even finished a week early. Couldn’t recommend them enough. Show details · 1
We couldn't fault our build with Stroud homes from start to finish it was an easy and pleasant experience. We had fantastic communication and our build was timed amazingly. They accommodated everything we wanted to fit our budget and we would easily build again and have recommended Stroud to multiple other people! Show details · 1
We recently built our dream home with Stroud Homes Sunshine Coast, and overall, it was a fantastic experience. From the initial offer on our land to moving in, the entire process took 18 months, with Stroud completing the build itself in an impressive 11 months. They had all permits and council approvals ready to go the day we closed on the land,… Read more · 1
which made for a seamless start.
We began with their standard Montego Skillion design but worked closely with their design team to customize it to our needs, making significant changes to room sizes and layouts. The team was accommodating and helped us shape the home into something truly our own.
Throughout the build, Stroud kept us informed with weekly updates. While progress sometimes felt slower than we’d hoped, this is just part of the construction process, and it all came together beautifully in the end. When minor issues arose, Stroud was responsive, listened to our feedback, and worked with us to resolve everything promptly.
The final result exceeded our expectations—our home is stunning and exactly what we envisioned. A special shoutout to our site manager, who was an absolute star, ensuring everything ran smoothly and the quality was top-notch. We’d highly recommend Stroud Homes Sunshine Coast to anyone looking to build a custom home with a reliable, professional team.
Absolutely Thrilled with Our New Home by Stroud Homes Port Macquarie! We recently had Stroud Homes Port Macquarie build our dream two-storey house in Dunbogan, and we couldn't be happier with the entire experience and the spectacular final product. From our very first interaction, their professionalism and dedication were evident, and they truly… Read more · 1
delivered on every promise.
Their approach to the project was outstanding. They listened intently to our vision, offered valuable insights, and guided us through the initial stages with clarity and transparency. We felt completely supported and informed, which made the complex process of building a home feel surprisingly straightforward and enjoyable.
The entire process was meticulously managed. The communication was excellent, with regular updates and prompt responses to any queries we had. We were consistently impressed by their organised workflow and the seamless coordination between all teams involved.
The workmanship displayed throughout the build was exceptional. Every detail, from the foundations to the finishing touches, was executed with precision and care. It's clear that the team takes immense pride in their work, resulting in a home that not only looks beautiful but feels incredibly solid and well-built. We truly appreciate the high standards they maintained at every stage.
One of the most impressive aspects was the timeline of the build. Despite the challenges that can arise with any construction project, Stroud Homes Port Macquarie managed to complete our home in less than half of the agreed timeframe, which was a huge relief and testament to their efficient planning and execution.
Finally, the final product is simply stunning. Our new far exceeds our expectations. The quality, design, and functionality are exactly what we envisioned, and we are absolutely delighted to be living in such a beautifully crafted space.
We highly recommend Stroud Homes Port Macquarie to anyone looking to build a new home. They are a team of genuine professionals who deliver exceptional results with integrity and a true passion for what they do. Thank you, Stroud Homes, for building our home!
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Just finalised our build with Stroud Homes Wollongong We are so extremely happy with the build and with the team! They built our home on time with everything communicated weekly really could not ask for anything more! Highly recommend this lively team! Thankyou Stroud Homes Show details · 1
- +5
From the moment we signed the quote to well beyond the handover, our experience with SHBE has been nothing short of exceptional. Communication was absolutely fantastic — we received weekly updates throughout the entire build, so we were never left wondering about progress or timelines. Every question we had was answered promptly and… Read more · 1
professionally, and every interaction — whether with the site supervisor or the office team — was met with genuine kindness and a helpful attitude.
We felt confident and at ease throughout the entire process thanks to the transparency, the high quality of the materials used, and the overall craftsmanship. We were given full access to the site whenever we requested, which meant we could personally see the progress being made and stay engaged with each stage of the build.
From site handover to receiving our keys, the build took just 11 months — an impressive turnaround for a home of our size. And even more impressive is the fact that now, a year and a half after moving in, we’ve had zero issues. The quality of the finish has truly stood the test of time.
We absolutely love our new home. SHBE delivered above and beyond our expectations, and we wouldn't hesitate for a moment to build with them again. I would highly recommend SHBE to anyone planning to build — you’ll be in excellent hands.
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Outstanding! From start to finish Strouds Brisbane East exceeded our expectations. We knew how we wanted our house situated on our block and Strouds accommodated us. They allowed us to reverse the Keys 111 layout (back to front) to suit with an increased footprint to allow the bath to be situated in the ensuite. We opted for the Alfresco area… Read more · 1
with the ceiling lined on the rake at the front along with the Mountain Facade with an outlook over the front garden where a pool was installed. The ceiling were raised to 2.7 metres along with the door heights to give a more spacious feel. The kitchen located in the open floor plan is a real feature as you walk in. The proof of course often is what visitors say and it’s fair to say the end result has got rave reviews from friends. We love living and entertaining in our new house.
Latest follow-ups
Well done Terry, Melanie and all your tradies - the house you have just built for Mum & Dad in Coastal View estate at Lakes Entrance is perfect! Great design and well built. Show details · 2
Follow-up · The building site was clear and clean at handover (and throughout the build) & the house shined like a diamond! Handover was first rate and any follow up requests have been addressed. Excellent customer service from Terry & Melanie.
In-depth reviews
Our experience with Stroud was very satisfying. The prelim with the design was handled very professionally. Stroud have a detailed specification of the build BEFORE the contract is finalised. plumbing fixtures; external and internal wall colours; type and area of tiles; external cladding; floor coverings etc. etc. This process turned out to be a… Read more · 1
major advantage in getting the build completed on time. All the difficult decisions are finalised before the build. Stroud started the build in April and finished in early December. Being a retired builder I was interested to see how the build would progress. I noticed the site was always kept clean and the workmanship was above the normal standard. The Stroud supervisor kept us informed every Friday which was appreciated as we lived about 1,000klm away. Once we moved in there were a couple of minor problems but Stroud did get onto these issues immediately. A point of improvement would be for Stroud to allow the client more time when going over all the specifications which we had to complete in 3 hours. Their inclusions of standard fixtures were above average so no problem there. The final cost with some changes along the way was kept close the the estimate. Quite reasonable. Overall we were very satisfied with our decision to use Stroud. There can be a lot of difficulties when building a home but with Stroud we seemed to sail through the build with very little drama.
As first time builders, we chose Stroud Homes Fraser Coast because of their reputation for quality. While the build process itself was generally positive, the finished product has unfortunately fallen well short of the standard we expected. The most concerning issue is the poor quality of workmanship, particularly the tiling in both bathrooms.… Read more
The tiles are uneven, many are not straight, corners lifted and the floor tiles are so uneven that they are a trip hazard. In several areas, silicone has been used where grout should be, resulting in a very untidy and sloppy finish. This is some of the worst tiling we have seen in a home. We also have glue visible in the joints of our laminate flooring, paint overspray on some windows, and costly VJ panelling in entry that is not flush or even in parts. These are all obvious defects that detract from the overall finish of the home. In addition, the quality of appliances and fittings is only average, with basic tapware that does not reflect a premium or high quality build. We have now been living in our home for six months. This is the second review we have written. After the first, we received a phone call from head office asking us to remove it, with the suggestion that they could not assist us otherwise. We complied with this request however no further contact or resolution has occurred. Overall, we are extremely disappointed with our finished home. It does not reflect the high standard or quality finish we expected from Stroud Homes Fraser Coast, and we regret that these issues have still not been adequately addressed.
We recently completed our new home build with Stroud Homes Sunshine Coast and could not be happier with the entire experience, especially being our first build. From start to finish, the communication, professionalism and care taken by the team was outstanding. A special mention to our site supervisor Mark Murrells. He was easy to deal with,… Read more · 1
down-to-earth and always approachable. He kept us informed throughout the process and took the time to explain things clearly, which made us feel comfortable and confident as the build progressed. It was reassuring knowing we had someone we could trust overseeing our home. To the rest of the team – thank you. Every person we dealt with was friendly, helpful and clearly takes pride in their work. The quality of our family home speaks for itself and we’re so grateful to have had such a positive building experience. We are proud of what has been created and absolutely thrilled with our new home. We would not hesitate to recommend the team to anyone considering building.
Positive reviews
I am very pleased to recognise the outstanding work delivered by Stroud Homes completing 10 of our residential homes. From the planning to final handover, the project was executed with a high level of professionalism, efficiency and attention to detail. The quality of construction across the homes was exceptional and the finishes are well… Read more · 1
executed and clearly demonstrate pride in their workmanship. All houses were built within the agreed timeframe. I highly recommend Stroud Homes for future residential projects.
The experience of building our new home with Stroud Homes has been outstanding. The team has supported us throughout some challenging times in the lead up to the build, actively involved with providing advice and help. The Team provided regular contact and involvement in preparation for each new step of the build, ensuring that we were up to date… Read more · 1
and in good hands. The build was completed on time and to a high standard. We are confident in knowing that should any problems arise, that follow up and ongoing support will be provided to us. We are very happy and to be now living comfortably in our lovely new home; reassured in knowing that it is a quality home and the home we had planned and dreamed of. We have compiled a short list of issues to be addressed; all seem to be minor issues which can be readily fixed. The final cost was as the quote provided, although we did need to add some expected extras in as the build progressed.
Their inclusions are better value and the quality of finish is excellent. What blew my mind is their project time management. They were able to finish the build in just 7 months. Excellent communication and report with the whole team. Show details · 1
Negative reviews
Entered into a preliminary agreement,on Feb 18th 2026. I was charged initial deposit of $3500. Next few days later by March 5th 2026-they pulled out of the agreement and withdrew the build agreement, Done this to nearly 5 lots in the same estate (Brookland estate in Beaudesert, QLD). This had immensely affected my plan to build and to secure the… Read more
lenders approval on time to secure the required funding. Now the assessment on lender's side had dropped my borrowing capacity after interest rate increase. I was personally impacted by their decision change in not proceeding with the build, by loosing money and time. Be aware and mindful.
Hi Alex, We would like to respond with some… Read more
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Communication not included in the price, once handed from sales the communication was non existent. We had paid a deposit end of September and come December still had no final plan or even a price. Imagine this as your first impression, thank god we didn’t go ahead if it can’t be done right at that stage what hope would they have on finishing on… Read more
time. The lady that was meant to assist us was only interesting in her Friday survey to make sure nice stuff was said about her. If you are looking at building do yourself a favour and save yourself the experience of building or engaging with them.
Hi Brendon, Thank you for your review. We’re sorry… Read more (+1 reply)
I would strongly caution anyone considering this builder. My project was delayed by almost a year, which caused significant stress and financial hardship. Despite this, the builder did not pay any penalty or offer fair compensation for the delay. The build quality was poor throughout. Roof leaks, uneven tiling, flooring issues, and a poorly… Read more
finished garage all highlighted the lack of care and quality control. Many finishes were dirty and substandard at handover, leaving me to spend extra time and money correcting issues that should never have passed inspection. Some cabinetry was not installed as agreed, and I had to pursue a refund rather than receive what was promised. The builder also failed to leave adequate access for landscaping, creating further unnecessary complications and costs.
On top of this, costs were inflated with constant variations, many of which felt unjustified. What should have been a straightforward build became financially draining, with the budget stretched far beyond expectations.
Communication was equally disappointing. Reported defects — including safety hazards were ignored or left unresolved for long periods. I have to now pursue this through office of fair trade.
This builder has shown a lack of professionalism, accountability, and commitment to their clients. They prioritised their own protection and profit margins over delivering a reliable service or a home of acceptable standard.
I would not recommend engaging them if you value reliability, transparency, fair pricing, or proper workmanship.
Hi Dr G, We’re disappointed to read your comments,… Read more (+1 reply)
Recent reviews
We recently completed our home build with Stroud Homes Sunshine Coast, and we are very happy with our new home. Alex Graydon, Sales Manager for Stroud, was extremely helpful and professional as we navigated the early design phase. Mark Murrels supervised our build, and we were delighted when our build was completed ahead of schedule. The… Read more · 1
communication during the build was excellent and we appreciated the weekly updates from Mark on progress for the week and planned activities for the following week. The handover process was well executed with a few very minor issues being rectified quickly.
Highly professional and stress-free build Our building journey with Stroud Homes was exceptional, thanks to the amazing team. Josh was incredibly thorough and meticulous with the build quality, ensuring every detail was perfect. Sam made the process so much easier with smooth communication and kept everything on track with strict schedule… Read more · 1
management. It was a stress-free experience from start to finish. We can't thank Josh, Sam, and the whole team enough for their professionalism! We really enjoyed our build with Stroud Homes, and We'd build with them again if we get the opportunity.
“Stroud Homes Ballarat, thank you for building our dream country home. This wasn’t just another project for us—it's the place where our family will grow, make memories, and breathe a little easier. From day one, your team listened, cared, and guided us through every decision with patience and honesty. You brought our vision to life with… Read more · 1
craftsmanship and heart, and we couldn’t be more grateful. Walking through our new home feels like a dream come true, and that’s because of you.”
We love this home and after initially consulting with another builder we felt it was right when we met Brad.
The entire process was fantastic...you always hear people say they would never build again.
Both Darren and I would not hesitate to build with Stroud Homes Ballarat in the future.
Stroud Homes personnel are easy to work with and communicate with. Quality of building materials and workmanship are good. Just have a small issue, there are a lot of hairline cracks on the concrete at the alfresco & carport area. Post construction - minor issues were handled fairly quickly. Final cost is okay, overall happy with the build but slightly disappointed variation in costing needs more clarity. Show details · 1
Excellent staff and very professional, the build was perfect and we got updated weekly, we would recommend Stroud homes Coffs Harbour to anyone looking for a new home. Perfect start to finish Show details · 1
Awesome service. Build was managed right down to the finest details. The quality of the work was exceptional. Staff were helpful and friendly and communicated well. I would thoroughly recommend Stroud ballarat. Show details · 1
The Stroud Homes team were great. From initial engagement (before we'd moved back to the Coast, and so they happily did extra admin for us with Council etc) to handover and beyond , they were professional, responsive, and delivered on their promises. Any queries/concerns we had were quickly addressed by relevant team member. Our house was… Read more · 1
completed ahead of schedule (we were delighted by this, after hearing various experiences of others with other builders in last couple of years who weren't so lucky), with pool on original schedule, and we're both delighted with the build (had tradies onsite saying how our Stroud house was better/stronger than various other builders'). Highly recommended from us.
I recently built my new home with Stroud Homes Nowra,and I couldn’t be happier, I am bursting with pride and have had so many compliments about the design and the workmanship, right from the start it was such a pleasure to deal with the owners Mick and Danielle, all staff were so helpful,the site supervisor, Bec, was amazing! She contacted me… Read more · 1
frequently and kept me updated by phone and photos, on what had been done and what was next to happen , communication was made so simple using Voxer and any of my questions were answered and I cannot fault anything regarding my journey of building my new home, and would definitely recommend Stroud Nowra to anyone who is thinking of building in my area!! Importantly to me, the price remained the same as what I was quoted and the quality is exceptional.“I love my home” Thank you so much!
As this is the third house we have built, one through another builder and one as owner builders, we are extremely happy with the work and service provided by Stroud Home Sunshine Coast. The communication at all times has been excellent. We would like to highlight and thank for his over and beyond next level service, our building Supervisor Mark… Read more · 1
Murrells. At all times Mark was friendly, extremely professional and provided excellent service and follow up. It has been a very pleasant experience working with Mark and the Stroud team.
Brad and his team built our custom designed home in Maryborough and we could not be happier with it. They were very patient working through all the details prior to signing the contract and helping us work out where to spend money and where to economise. This took extra time because we built our own design and we were not rushed or pressured to… Read more · 1
signup before we were ready.
The construction process was efficient and well managed, and went very smoothly. The high quality of Stroud's contractors was obvious from the standard of their work, general cleanliness of the building site at all times, and the positive attitudes of everyone we encountered when visiting during construction.
We were always kept in the loop and consulted if queries arose, and received regular progress updates. We were delighted that our home was delivered on time as promised and the construction quality is extremely high.
Brad and his team genuinely take pride in building beautiful high quality homes and we recommend them unreservedly.
We’ve had such a wonderful experience building our home with Stroud Homes Melbourne Outer Eastern. From start to finish, the team was professional, approachable, and always willing to listen. We dealt very comfortably and satisfactorily with Cammeron Gale himself, his wife, Sarah (who handled the admin with such warmth and efficiency), and our… Read more · 2
project manager, Jake Humble, who was fantastic at keeping everything on track and answering our questions. Together, they made the process smooth, transparent, and stress-free.
The quality of the build is outstanding, and the attention to detail is evident throughout our home. Even after moving in, they’ve continued to show genuine care and support. We’re so grateful for their dedication and for bringing our vision to life.
Highly recommend Stroud Homes to anyone looking to build with a team that truly values their clients.
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Hi Michelle, Thank you for taking the time to share… Read more