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Stroud Homes
SA, Adelaide Hills, ACT, Canberra, NSW, etc... (See All)Reviewer Photos & Videos
Stroud Homes Qld, Brisbane East made building our property a pleasure. The planning and the build were managed professionally and efficiently. The workmanship was outstanding and they worked together with us to make our ideas a reality. Twelve months post handover and their follow up service has also been great. Highly recommend David Adams and his team for anyone building in Brisbane’s South-East.
- 2 reviews
From the first contact with Sales right through to our Handover in May 22 we have been delighted with the professionalism, communication and quality of build we have received. All questions were answered promptly and followed up with relevant paperwork. I knew exactly where we stood financially and also the progress of the build at any given time. This is the second time we have built, and this experience has been stress free and we have enjoyed the whole process. The communication has been exceptional and when there has been a small hiccup, we...
Read more were contacted immediately and advised on the course of action to fix it. I work in a similar industry and when our house price increased before we signed our contract, I was not surprised, I was seeing the same increases in my workplace, in fact the increase to our build cost was less than i expected. I was happy to sign at the new price. The only changes to cost have been due to our own requests for variations along the way, all of which were thoroughly documented. As I said earlier, I knew where we were placed financially at all times. Having previously built with a budget builder and been swamped with extra costs before and after the build, I decided I would go with a company that could provide me with a quality build that I could just walk into with no extra work to be done. Stroud Bundaberg delivered and I LOVE everything about my home, although still uncertain about my pendant lights LOL (but they were my choice ). Yes, i would build again with Stroud Bundaberg !
- 5 reviews
- 3 likes
We shopped around with several builders in Wide Bay. The main reason we chose to build with Stroud homes was that they stated there were no hidden costs - we even got a letter from Stroud homes that sold us on signing with them:
“We have become aware of several competitors who we believe are under-pricing their Initial house price
by up to $40 000, then later overpricing the site costs by the same amount.
At Stroud homes we feel this practice is not good for the industry. We take the view that we need to
respect our cu...
Dear Barend & Dianne,
We are very disappointed to receive your review stating that you were unhappy with our service during your new home build. Whilst we completely understand that you are disappoi...
Read morented and angry with your price review at the time, this was not something that we took lightly or something that we wanted to do to any of our clients. We did think that given the amount of builders that have and are still currently going into receivership, you would by now understand that this was not something that was specific to Stroud Homes but something that needed to happen across the industry at the time.
- 3 reviews
- QLD, Bundaberg
- Verified
Trust: Absolutely do not trust their Fixed Price Contract or their 16 Week build
Months after signing a contract and still no build, just with solicitors and trying to get something, anything to happen. The builder simply refuses to build the house unless we stump up 68K extra on top of the Fixed Price contract for Costs they inadequately quoted on - so not variations. We have proven they cannot do this and yet we are now having to get out of the contract as the builder just refuses to actually build the house unless we pay the extra, or they will give us SOME of our deposit back - yes that's right they want to keep their c...
Read moreosts, which they will not tell us beforehand - we have to trust them!!!! I asked for a breakdown of the extra costs as required under clause 26 and the answer was "Ï don't have time", "we do not give breakdowns" and "you only want that because your don't trust me". No I want to know why a 34% increase in the fixed costs was needed. The builder even told their solicitor we had not had a colour consult and that they were waiting for us to organise a time to do it. We had the consult months ago and when I mentioned it and that we had photographic time stamped evidence they just did not bother to reply. No sorry, just no further communication and their solicitor then asked me not to contact the builder again. Contacted head office and they said the Franchise manager would get back to me - absolutely did not get back to me - initially, but I won't put what he said as it was in a phone call. Just will state he confirmed this is an Australia wide thing and that he was not helpful in dealing with the situation. The HIA contract has clauses that mean they have the ability to change the costs - this is against their Fixed Price contract guarantee - this guarantee is meaningless. In our case though they couldn't use the clauses so they just don't talk to us anymore and just refuse to build the house or pay back the deposit.Hi Michael,
Thank you for taking the time to leave us this review. ...
Read more Please provide your preferred phone number, email address and office you built with by sending us an email at the below email address. enquiries@stroudhomes.com.au We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes Head Office
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- 2 reviews
Cameron and the team at Stroud managed the build extremely well, taking care of everything for me and overcoming all obstacles and requirents imposed by council and the like. The workmanship is 'second-to-none' and only high quality fittings / appliances are used. There were issues in the begining relating to council requiremnts and Cameron found a way to personalise a home to my tase that also conformed to all requirements of council. Stroud took care of everything for me & I could not be more satisfied with them. The final cost was exactly what the contract said with no nasty hidden costs. Having built in the past, I would now strongly recommend Stroud Homes for your next build.
Hi Donkegin,
Thank you greatly for your review. We are thrilled you had such an amazing experience with our Stroud Homes Melbourne Outer Eastern team, and I appreciate you taking the time to say so....
Read more While explaining some of the council related hurdles presented throughout your build, Cammeron mentioned that you were extremely flexible with the design, taking any challenges presented to you in your stride.
From the start the building team at Stroud Homes Melbourne Outer Eastern helped with application with the council permit and design of our new home. Communication from the builder was excellent. Workmanship and quality of the build is of high quality. Any issues, builder was quick to fix during the build. Overall we are very happy with the build so far.
Hi Angela,
We’re thrilled to hear of your great experience with our Melbourne Outer Eastern team. ...
Read more Cammeron and his team have similarly sung your praises; particularly in appreciation of the trust you put in them while navigating the design requirements of your battle-axe block as well as for your understanding during minor building industry related delays. I know our team thoroughly enjoyed working with you, and we wish you many years of enjoyment in your new home. Kind regards, James Stroud
Strap in, this is going to be a long one but I just have too many good things to say. I originally started looking at Stroud Homes Caloundra because a friend of mine had just finished building with Stroud Homes Sunshine Coast and had a really good experience. I have been in my home for about a month now and absolutely love it. From the very start of the process I was filled with confidence dealing with my sales consultant. She explained things very clearly to me and put up with me asking a million, probably silly, questions, as this was the fir...
Read morest time that I had gone through the build process. She gave me really helpful information and it was clear that she was a very hard worker, as my quotes and answers to questions always came back quickly. I did get other quotes from a couple of other builders and they took ages to get quotes back to me and every time I asked questions to the other builders mostly around their pricing and inclusions I always received really vague and contradictory answers which had me worried. As everyone is at the moment, my partner and I were worried about price rises, however, our sales consultant and the contracts manager explained Stroud’s Price Protection Period from day one which was easy to follow and we never had a single price rise throughout our build. The construction of the home was tough. We had heaps of rain and sometimes even though we were told that trades were going to turn up they didn’t end up getting to our job. We talked about this to other people we knew building at the same time and it seems like we were not alone. Even though I probably would have given a 4 star review if you had of asked me to review during construction due to some of the delays, our construction supervisor always assured us that our home would be completed by the contract completion date and they did not let us down with our home being handed over 2 weeks early! Special mention does need to go to our construction supervisor as even though we know that it is tough in the building industry at the moment he would keep up us up to date with photos and videos through their Voxer app. Both my partner and I really looked forward to receiving our Friday afternoon Voxer updates but also really appreciated the other small touches that Stroud offered. We were able to sign our names in the slab when it was poured, hammered in the last nail into the frame and had a tile walkthrough with the tiler who was laying out the tiles. This was particularly noteworthy because when you pick your tiles at the colour selection you think you have a pretty good idea of what it is going to look like but actually running over the positions of grout lines and tile heights with the tiler was sooooooooo helpful and important. I haven’t heard of another builder offering the tile walkthrough with the actual tiler and other people I’ve talked to, who are also going through the home build process, are not super happy with their tiling and would have benefitted from a tile walkthrough. Approximately 1 month in and we have had some minor items that needed attention and they were quickly sorted out for us without any fuss. We are loving our home and really do want to say thank you to Stroud Homes!Hi S. Nicole,
Thank you greatly for your detailed and doting review. Our Sunshine Coast team and our construction supervisor are incredibly grateful for your praises and are so pleased your experience with them was so positive. ...
Read more Your feedback regarding not being alerted to site absence due to inclement weather is appreciated and will allow us the opportunity to improve. We are glad you valued the Voxer app updates, colour selection meeting and tile walk through, but most of all it’s fantastic to hear your home was handed over two weeks early. Here’s to many years of enjoyment in your beautiful new home! Thank you for choosing to build with Stroud Homes. Kind regards, James StroudRelated Articles
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- 2 reviews
overall build process was fine with a few delays,unexpected. Not being able to visit more frequently made the process less desirable. Post hand over painting issues, sewerage connection ,door seals, biggest disappointment was the use of 2 different size architraves of similar profile which apparently was within specs, manager will not change. ,.my biggest insult was the dumping of site rubbish on the block and being covered apparently normal practice again crap, very poor response from Manager did remove some but the rest still there and comin...
Read moreg to light more than expected. I feel this was dumped to save paying dumping fees. I have found many whole bricks from the build which I have paid for but still thrown away obviously no concern for the customers back pocket,rather profit. Have been waiting over 2 months for replacement parts for clothes line must be coming from china still waiting.Hi Vintage0257,
Thank you for taking the time to bring this to our attention....
Read more Please provide your preferred phone number and email address by sending us an email at the below email address. enquiries@stroudhomes.com.au We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes Head Office
We had a fantastic experience building with the Stroud Homes Bundaberg team. We were supported throughout the process. No question was too difficult to answer. From start to finish we were kept informed through weekly calls from the supervisor in charge of our build, keeping us in the loop.
I loved the colour consult. We were very nervous walking into the meeting, but we walked out confident our house would be be beautiful. The sales staff were a wealth of knowledge and could see my vision.
The workmanship and build quality was a high standar...
Hi Emily,
Firstly, what a glowing review for our Bundaberg team. I’m pleased to know that you’ve had such a wonderful experience building your home with our team. Aletha mentioned that you were absol...
Read moreutely amazing clients, so the feeling was most definitely mutual.Find out how Stroud Homes compares to other Custom Home Builders
Know better, choose better.
We chose Stroud to work with after comparing a few local builders but we instantly felt comfortable with Joel and the team and their approach to looking after their clients. We had a specific vision for this home, needing it to be a dual occupancy to suit both us and our parents, we also wanted it to feel spacious and comfortable. The team were incredibly flexible and open to adapting the design to our needs and we are thrilled with the result. We had some challenges during the build, floods, COVID, managing the build from a distance before we ...
Read moremoved etc, but through all of it we got regular updates and if we were unable to visit the build in person the team would take us through via video chat instead. They really went above and beyond to make it work. The final pricing was as quoted with no nasty surprises and lots of transparency along the way. We're glad we built with Stroud Port Macquarie and we're loving living in our new dual-occupancy home!Hi Csangelroos,
It’s certainly been a challenging time to build a home and building from a distance presents additional challenges, but from what you mention it sounds as though our Port Macquarie team navigated the process beautifully. ...
Read more I’m pleased to know that our team kept you updated along the way, and that you finished the process with a beautiful home that you love at the end of the build – not to mention on budget! Congratulations on your new home, wishing you many happy years enjoying it. Kind regards, James Stroud
On commencement of our build with Stroud Homes we felt very taken care of by the team. This was our very first build and we are very happy we made the decision to build with Stroud. The final cost was exactly as we were expecting. Happy with the final product.
Hi Jamie-Lee,
I’m glad to know that you felt well taken care of by our Port Macquarie team. I know Joel and his team pride themselves on providing their customers with a positive experience, and of course the final product, your new home. ...
Read more With unprecedented changes to the building industry, managing a build and finishing with the final cost exactly as a customer expects is a testament to our fantastic team. Thank you for taking the time to leave a positive review, wishing you all the best in your new home. Kind regards, James Stroud
We made a number of changes to the original floor plan which was meet with a can do attitude from the Stroud team in Port Macquarie, overall we are very happy with the choices and the execution of the many changes we requested.
The quality of the build meet our expectations and was completed on time and on budget.
Hi Michele,
I’m pleased to hear that you’re happy with the quality and finish of your home. Joel mentioned that you were a discerning client who held high expectations for the finished result, I kno...
Read morew he was thoroughly honoured that you chose his team to build your beautiful home.Find out how Stroud Homes compares to other Custom Home Builders
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I was really happy with my experience with Stroud. David and Lisa and the team were all very helpful and easy to work with. It was really easy to contact them with any concerns and they were fabulous in addressing my queries. This is my first house and quiet stressful for me personally so I really appreciated having a team who I felt comfortable communicating with.
I have been in my home for nearly a year now and am loving it. Have not had many problems. Only minor things like a leaky sink or doors bowing when first moved in (this was expected...
Read more when first getting settled in) but this was all fixed up promptly. The workmanship on the house is great and have had a lot of friends complementing me on how wonderful of a job Stroud has done. Thank you all so much :)Hi Seetla,
Thanks for taking the time to pop online and leave our team a 5 star review. I love reading all of the positive reviews from our customers. Knowing you’re still so happy in your home after...
Read more handover day has come and gone, and that “brand new home” buzz has subsided a little, is a testament to our fantastic Brisbane East team.
Stroud Homes helped take the stress out of building our first home in the middle a pandemic. They explained each step in the building process and gave us weekly phone calls to update us on the build progress and were very transparent when there were any delays due to supply or tradesman shortages. The quality of the build exceeded our expectations and they were quick to resolve any minor issues that needed fixing. We couldn’t be happier with our new home!
Hi Sarah T,
Reading your review, the comment about the quality of your home really jumped out at me. It’s great that your home has exceeded your expectations, and that the team was quick to resolve any minor issues. ...
Read more It certainly has been a tough time building new homes for a lot of people during the pandemic, so it really does please me to hear that you’ve had such a positive experience with our Bundaberg team. Aletha has kindly passed on that you were wonderful clients to build for, pleasant and calm throughout the entire process. Wishing you many happy years in your new home, it’s a beauty. Kind regards, James Stroud
Happy with the planning process and the positive “can do” attitude when it came to altering plans to make it suit our needs and fit our budget. There were no hidden or extra unexpected costs. Accomodating and patient with changes/variances made throughout the build. Happy with the quality of the build.
Hi Fiona,
Thanks for taking a few minutes out of your day to leave a 4 star review for our Bundaberg team. ...
Read more Aletha mentioned that you started your build when the industry was experiencing some unexpected delays, and that you were patient with the team during this time which is always lovely to hear. I’m pleased that you had a positive experience with our team and that they were accommodating throughout the process. Most importantly, I’m glad to know that you’re happy with the quality of your home, wishing you many happy years ahead. Kind regards, James StroudQuestions & Answers
Good Evening. I am looking to purchase a piece of Land early 2022 and am wondering the building times in this current time The plot of land will be roughly 411m2. Are there plenty of materials around to complete the homes in time or are we having delays in getting supply. Kind Regards Paul Adams
Hi Paul,
We look forward to helping you with your enquiry. We'd love to put you in contact with the expert in your area of Gold Coast South....
Read more All we need from you is your address, along with your best phone number and email address. You can send this to us at the following email. enquiries@stroudhomes.com.au Kind regards, Stroud Homes
Building was a breeze but getting the defects fixed has been a night mare after chasing for ten months about two broken tiles out side our front door we finally got a response but to be told out tiles have been discontinued and the new tiles will need to be cut and we will see the cut edges which i definitely dont want to see outside my front door .When i requested the porch to be retiled i was told they are not required to retile it all which i disagree with as it was there trades that has not glued the tiles down properly is it acceptable that i have to look at there mistakes every day ??
Hi Seamus,
Thank you for taking the time to contact Stroud Homes. We pride ourselves on responding to customer concerns in a timely and professional manner....
Read more We will contact you as soon as possible to discuss your concerns. Kind regards, Stroud Homes
Do you have a franchise in the North East/Albury area?
Hi Chrissi,
We appreciate your interest in our homes. At the moment, we don’t build in this area however Stroud Homes is in a rapid expansion of our business. We do expect to have your area covered ...
Read moreat some point in the future and it may well work out with your timelines. Please feel free to keep an eye out on our website and Facebook page for updates.Get an answer from our members and Stroud Homes representatives
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Hi,
Thank you for taking the time to contact us. We pride ourselves on responding to customer concerns in a timely and professional manner....
Read more Please provide your name, preferred phone number and email address. We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes