3rd time using Freely for a ski trip and couldn’t be happier. Bugs with the App from last year have been ironed out and this time was great. The daily boost concept, and flexibility it offers especially for skiers is, in my opinion, an industry leader. Only one comment for consideration is the use of Australian date/time for boost add ons and deletions. I was in Canada and wanted to cancel a ski day but because Australia was 18 hours ahead, I couldn’t cancel that day as that day had already commenced (just) in Australia, this is also a grey area, if I had to claim for an incident on the Canadian day, but it was not that same day in Australia i.e. it was one day later in Australia am I covered? If this type of situation could be clarified for the daily boost concept I would rate Freely 5 stars!
- Claim Made: No
Extra Information
Freely Travel Insurance is a ProductReview.com.au Awards Winner for 2026. Learn more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Greg, Thank you so much for taking the time to share such detailed and thoughtful feedback, we really appreciate it.
We’re thrilled to hear this is your third time using Freely for a ski trip and that your experience this time was a great one. It’s especially good to know the app improvements and the Daily Boost flexibility are working well for you, that concept is something we’re very proud of, particularly for skiers.
You’ve also raised a very valid and important point around time zones and Daily Boost start/end times. At the moment, Daily Boosts are tied to Australian date and time, which can create situations like the one you experienced when travelling in a different time zone.
We completely understand how that can be confusing and inconvenient, and we appreciate you calling out the grey area around coverage timing.
This is incredibly helpful feedback, and we’ll be sure to pass it on to our product and tech teams as clarity around this would absolutely improve the experience.
Thank you again for your honesty and for recommending Freely, feedback like this helps us continue to improve.
If you have any questions about a future policy, please don't hesitate to get in touch:
1300 772 183 team@gofreely.help
Regards, The Freely team