iPrimus

iPrimus

3.0 
Reehan
Reehan 7 posts
 

Poor customer service – I am with iPrimus for more than 2 years and recently upgraded my plan on recommendation of iPrimus sales lady. She clearly told me there wouldn't be any extra charges for the roll over but I was still charged 25$ extra for the roll over/adjustments. 25$ is a small amount but i am disappointed with their customer service and lack of honesty/knowledge.

  • Connection Type: NBN FTTP (Fibre to the Premises)
iPrimus
More
iPrimus    

Hi Reehan, Can you please get in touch with us regarding these fees? We'd like to take a look into it for you.

-Trish

Reehan
More
Reehan   

Hi, I have already talked to one of your representatives. She just explained me why it happened which was obviously different from what i was told at the time of sign up.

iPrimus
More
iPrimus    

Hi Reehan,

Has the issue now been resolved?

- Steph

See all iPrimus reviews

Extra Information

Monitored by iPrimus

Compare best Internet Service Providers

Superloop 4.7SpinTel Internet 4.6Swoop Broadband 4.8Aussie Broadband 4.4Launtel Residential 4.9

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.