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iPrimus
2.5 from 1,090 reviews · View Statistics
Listing monitored by iPrimus

Reviews

  • Value for Money
    3.4 (509)
  • Transparency
    3.4 (469)
  • Customer Service
    3.5 (520)
  • Adequate Speeds Yes (329) · No (141)
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natas1962
natas1962Greater Melbourne (Metropolitan), VIC

Great customer service

published

Highly recommended provider who helped me out after the modem malfunctioned. Very fast turnover plus helpful phone staff. From go to wo, the whole experience lasted three days which was extremely good.

Value for Money
5/5
Transparency
5/5
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Cheryl
CherylMurray Region, NSW
  • 3 reviews

Internet Service

published

iPrimus send a technician out two fix my internet I pay my bill 5 min late don’t what happen my internet was working once I pay my bill it all got cut off the technician said he couldn’t fix what was outside before I pay bill my internet was working now I pay my bill my internet is no long working how can I Report the the technician said taking 2 weeks two fix the issue how do get $307 back

Value for Money
1/5
Transparency
1/5
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The reviewer stated that an incentive was offered for this review

Toni from Wynnum
Toni from Wynnum
  • 4 reviews
  • 1 like

Shocking! Faults / Drop Outs and Customer Service in Manilla

published

Had my service for 4 months - its rubbish. Drop outs faults and bad connections

I’m now being told that the equipment they gave me is faulty and they’re sending me out new equipment - they do not have any text that come out and do all this

They post it to you so I’ve gotta install a new router and box which means new details and then I’ve got a pack up the old box and modem and they will not have a Curia collect this I have to package it up and take it to Australia Post

No compensation for being without Internet for two weeks or the drop outs for the previous two weeks due to faults

Iprimus - Worse internet company I have experienced

Value for Money
1/5
Transparency
1/5
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seems ok to me

published

seems ok to me no dropouts that i know of. I don't know what plan I'm on. Value for money? I suppose so. I like iPrimus they are always helpful.

Value for Money
3/5
Incentivised Review No
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Lesley
LesleyQueensland

Been with iprimus for around 15 years. Very rarely a problem with internet or mobile phone. I highly recommend.

published

Had NBN for several years now, never had a drop out. The only issue was with email and this was fixed with a change of password on my account. The company is easy to contact by phone and the staff are always pleasant and helpful. Extremely reliable company for NBN and mobile phone.

Value for Money
5/5
Transparency
5/5
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Reliability

published

365 days year, year after year. I require speed and, at times large files to be uploaded and downloaded without a hitch. Rarely has a company been so reliable. They have never let me down...ever.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
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Dina H.
Dina H.Greater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Scammers..

published

Scammers.. they asking me for 600$ After i left them. The internet is like 70$ when i don't pay they cut it off. So instead of asking me to pay 70$, they want me to pay 600$ and now debt collectors harassing me.

Value for Money
1/5
Transparency
1/5
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Cheryl
CherylMurray Region, NSW
  • 3 reviews

Absolutely horrible

published

Internet continusly drops in and out. Bills are up to date yet I've been told my internet will be cut off for 2 weeks. I definitely don't recommend. I will be going with a new provider asap!!!

Value for Money
1/5
Transparency
1/5
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Lorrie J.
Lorrie J.
  • 5 reviews

easy to receive help

published

Requiring access to my NBN password after having a power blackout for a small period of time and when having to enter my NBN password to access Netflix access problem which has been completely rectified

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Meryl C.
Meryl C.
  • 5 reviews
  • 2 likes

Changing Phone Number

published
Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Customer service

published

NBN does dropout but usually can reboot. When I am unable to reboot Iprimus customer service have been able to resolve the problem or escalate and have a technician resolve.

Incentivised Review No
Adequate Speeds Yes
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Kate M.
Kate M.
  • 3 reviews

Great connection and I was connected fast

published

iPrimus got me connected to the net super fast! Literally within days (4 max).
Now this is despite the nuances of the following:
-moving to a new flat, discovering the NBN box was thrown out. They arranged an engineer to come out first thing to install a new NBN box
-queue times on the phone were very short
-speedy delivery of iPrimus modem
-great troubleshooting for connecting

Connection is great and smooth! Able to do multiple things at once with no lag. So yes I'm happy with their services!

Value for Money
5/5
Transparency
5/5
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Internet Service Providers

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The best supplier we have ever used

published

Connection occasionally seems a little slower BUT still good performance. Have occasional outage but receive from iPrimus employee assistance and fast re-conection advice when possible. Your bach-up service to problems is rated extremely satisfactory

Incentivised Review No
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Beryl S
Beryl SPerth, WA
  • 6 reviews

Am more than satisfied with the product and service provided by iPrimus. I think that is what I have.

published

My connection is extremely reliable and have not experienced dropouts. No issues at all with the service. I thoroughly recommend iPrimus to anyone looking for an experienced provider. I have been with them about 22 years and definitely recommend.

Value for Money
5/5
Transparency
5/5
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Cskip78
Cskip78Greater Melbourne (Outer), VIC

Terrible

published

Sent back my hardware after cancelling my plan.
Was told they recieved the modem but not the fetch box in the return and I was charged $100
Funny part is the modem and fetch box were both sent together in 1 box..

They were unwilling to reverse the charge even and suggested I speak to auspost.

Value for Money
1/5
Transparency
1/5
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Questions & Answers

katia b.
katia b.asked
iPrimus

Is there a call centre that I can talk with a real person?

1 answer
Martin Burger
Martin Burger

Yes call 1300 858 585… good luck

Dan P.
Dan P.asked
iPrimus

Is my modem locked to iprimus ?

No answers
Sport G.
Sport G.asked
iPrimus

Why cant people with Telstra accounts call my home phone. Those with vodaphone can call me

No answers
See all iPrimus questions

Get an answer from our members and iPrimus representatives

iPrimus

Details

Compare all 5 iPrimus
iPrimus NBN 25/5 (Standard)
  • Discontinued

iPrimus NBN 25/5 (Standard)

3.5
(30)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75.00$90.00$115.00$70.00
Typical Evening Download Speed 50Mbps95Mbps215Mbps20Mbps
Max Upload Speed 20 Mbps40 Mbps25 Mbps5 Mbps
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
Data AllowanceUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps250 Mbps25 Mbps
Compare all 5 iPrimus
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