iPrimus

iPrimus

 Verifiediprimus.com.au
iPrimus
2.6

1,290 reviews

PositivevsNegative
40% · 512733 · 57%
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Adequate Speeds Yes · No
Value for Money
3.4
Transparency
3.4
Customer Service
3.5

Reviews

1,290 reviews
Michael C.
Michael C.Greater Melbourne (Metropolitan), VIC
  NBN 50/20

can network and dropouts be reviewed and improved

Would like improvement on nbn network and dropouts without spending more and no minimum contracts Show details
Value for Money
Customer Service
Chloe T.
Chloe T.South East Queensland, QLD
  NBN 25/5

DO NOT USE

DO NOT USE!! Absolutely terrible. Won’t let me cancel my account with them. Refusing to contact me via email address as I’m disputing a payment as they have continued to try charge me after attempting to cancel. Saying they can only talk to me via phone. When asking them to 100% cancel my account they are now saying they can’t and I have to call back tomorrow to cancel it! Contacted their finance team in January and heard nothing back. Just terrible customer service and terrible company overall. Extremely disappointed with my treatment here. Show details
Paul from Tatura
Paul from TaturaGoulburn Valley, VIC
  NBN 100/40

Issue with equipment. Solved so easily

Great service, excellent result. I would recommend iPrimus to anyone who's looking for an Internet Service Provider. Show details ·  1
Paul M.
Paul M.Greater Melbourne (Outer), VIC
  NBN 100/40

Can't admit to a mistake and can't fix it

Signed up to iPrimus's 100mbps premium plan in November 2023. The advertised plan included a free upgrade to Fiber to the Premises. An appointment for the fiber upgrade was made with the service providers and promptly cancelled by iPrimus claiming my connection was not of sufficient speed. Customer service insisted that my plan was 25mbps and could not tell me why I was paying $90/month instead of $50/month. Customer service continued to insist my plan did not meet the upgrade requirements but they would agree to the fiber upgrade if I signed up to the 200mbps plan for an additional $20/month.
Clearly, iPrimus lacks any conscience, ethics or integrity and I would suggest that everyone avoid them at their peril Show details
Andrew
Andrew
  NBN 100/40

One of the Best!!

Internet is never down and if there is a problem they will sort it out immediately. Excellent customer service!! Show details ·  1
Value for Money
Transparency
Customer Service
chealsea499
chealsea499
  NBN 250/25

TERRIBLE

Worked good for a few months then automatic stopped working, rang on multiple occasions and customer service was not helpful at all. They finally said they would send out a technician then cancelled the day of supposed arrival, which we cancelled our plans to make sure we were home for the technician. Rescheduled and they cancelled again. We got no refund at all even though we paid to have no internet at all for weeks. Completely unexceptable. AVOID THIS PROVIDER AT ALL COSTS.
iPrimus
iPrimus   DM   
More

Hey Chealsea, we're sorry to hear about the issues you've been having with your internet and the multiple missed tech appointments. We'd like to follow up and have sent you a PM asking for more info. - Gwen

Rere W.
Rere W.2 posts
  NBN 100/40

DO NOT SIGN UP HERE! TRUST ME! IT'LL BE THE WORST DECISION OF YOU'RE LIFE!

Extremely bad. Somehow put up with it for a whole year. I had to constantly reset it every time I would use it wich was a real pain. Extremely difficult to cancel aswell wich was why I mostly put up with it. They would put me on hold for to long so I gave up. Then when I finally got to them after about 11 months they yapped for about 30 minutes like an interrogation. Offering me everything I allready had. Thank the heavens that's over with! Good riddance!!! Show details
iPrimus
iPrimus   DM   
More

Hi Rere, it's a shame to hear that you didn't have the best experience and we are sad to see you leave. If there is anything we can do to turn this around, we are always here to help. - Gwen

Adam R.
Adam R.
  NBN 50/20
Value for Money
Transparency
Customer Service
iPrimus
iPrimus   DM   
More
Danoz
DanozMetropolitan Adelaide, SA
  NBN 100/40

Overall satisfaction

From sign up to plug and play with internet readily accessible aswell as fast, time turn around for delivery of modem was quick. Also iprimus unlike others actually have a no upfront cost for sign up and delivery of modem service unlike the others claim to then want payment. Show details ·  1
Value for Money
Transparency
Customer Service
Thelma
Thelma
  NBN 250/25

BEST SERVICE PROVIDER

Easy online application. Fast delivery and connection and pricing was excellent. Definitely recommend IPRIMUS as a provider. Show details ·  1
Sasitha
SasithaMelbourne3 posts
  NBN 250/25

Horrible

signed up for NBN home superfast 250mbps
they have acivated my account with 25mbps and telling me that i have to wait 5 business days to get the speed i signed up for

Horrible service Show details

iPrimus
iPrimus   DM   
More

Hi Sasitha, getting you connected on your preferred speeds is our priority. Checking if you need a hand with your internet connection still? - Gwen

greg
gregMid North Coast, NSW3 posts
  iPrimus

speedboost

a good speedboost at a reasonable price by helpful staff Show details ·  1
carol f.
carol f.Sydney, NSW
  NBN 250/25

excellent

no problems with the service and very happy that i can call any time to speak to someone Show details ·  1
Albinus
AlbinusDarling Downs, QLD95 posts
  NBN 12
iPrimus
iPrimus   DM   
More
Simon
Simon
  iPrimus

Useless

I primus take peoples money that they pay to their bills and don’t allocate the funds to their accounts.
They don’t respond to any contact made to them even via complaints procedures.

Have had enough of there disrespectful disregard for their customers Show details

iPrimus
iPrimus   DM   
More

Hi Simon, we are here to help if you're having any issues. What's happening on your end? Let's follow up for you. - Gwen

Questions & Answers

Rachel L.
Rachel L. · iPrimus

Hi, how do I extend the incoming call ringing on my home phone

iPrimus
iPrimus   DM   

Hi Rachel, we're happy to look into this for you further. Please raise an online ticket > external link  or give us a call on 13 17 89 and our techs will be in touch. - Gwen

Manu
Manu · iPrimus

Hi
Is iprimus modems ( Tp Link vx 220 ) locked?

iPrimus
iPrimus   DM   

Hi Manu, our modems are not locked and can be reconfigured for use on another network. Hope this helps! - Gwen

Manu
Manu · iPrimus

Hi
IS iPrimus Tp-Link VX 220 locked?

iPrimus
iPrimus   DM   

Hi Manu, our modems are not locked and can be reconfigured for use on another network. Hope this helps! - Gwen

See all iPrimus questions

Details

Compare all iPrimus listings
iPrimus NBN 12 (Basic)
  • Discontinued
iPrimus NBN 12 (Basic)3.8 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75$90$115$70
Typical Evening Download Speed 50Mbps95Mbps215Mbps
Max Upload Speed 20 Mbps40 Mbps25 Mbps1 Mbps
Max Download Speed 50 Mbps100 Mbps250 Mbps12 Mbps
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
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