iPrimus

Staff were able to clearly explain the process involved with disconnecting from one address and reconnecting at our new address, and facilitated that process for us. Follow up emails and phone calls kept us updated.

good service but the technical support people are overseas and it was difficult understanding their accent. The internet service is okay, but I dont like the increase in monthly price.

primus decided to stop supporting email accounts. that means that all the contacts that I had now have to be told. when i asked them was told it was a business decicion

Very helpful – Still get dropouts, company has always helped so much and gone beyond expectations in other matters, been with you for quite a while now, and I've grown fond of you guys many thanks for your kind support and help. Thanks John. Show details

I had a complex signing-in problem due to a system change, but, as always, the iPrimus customer service officer was patient, knowledgeable and oh, so… Read more

willing to help, which absolutely did. This took a great deal of effort on his part to solve it, which he absolutely did in a very polite and professional manner. I have been with this company for my internet and phone service for years and they have never once let me down. I would thoroughly recommend them to everyone.

Internet drops our frequently and when I am away my bill is still the same price why if I am not there to use it Show details

I've been with iinet for 11 years and i hated every second, so many fights to get the speeds I was paying for until I had enough but before I left i planed everything, I did my homework read so many reviews I decided to go with Iprimus as they were the only isp that had a 5 star ratings and I was with them 20 years ago and I never had an issue, So… Read more

I signed up on 1 of their premium figure plan, they sent me a new Gen 6 modem which all I had to do was when my connection came up they text me to connect it to the NBN I didn't haft to do a thing, I now have speeds faster than my plan and it really fast to bring up web sites im so happy I went with them, in fairness to iinet refunded me for unused time which was a surprise, Iprimus is way better and its been so painless connecting with them and ill be staying with them longer than 11 years I didn't know they are partner with iprimus my review is base on a genuine review ii

The service I received was excellent but I was without landline and internet for 4 days. Hopefully I will get a reduction in my monthly bill. My internet usually drops out at least once a day, hopefully this has also been fixed

Had difficulty logging onto my Toolbox account because I wasn't aware the account needed to be reset (probably my fault). But once I got through to help desk, the iprimus response and remedy was very quick. I was looking to change providers, but I have been with iprimus for about 20 years without any issues so I decided to stay with them. Show details

Initiated conversation to determine what the 500mbps offering from iprimus was but was then encouraged to buy the service and was rushed into it. Went ahead largely because I am already an iprimus customer.

Have been a loyal customer for 17 years, this time they have lost the plot. Fancy not doing emails, happy to take your money every month. Try to ring them and when you finally get through you cannot understand what they are saying as they have trouble speaking english. Have now changed to another provider. Do your ground work before comitting

Shocking. Customer for 15 years but they have lost the plot. They are no longer hosting iprimus emails and are shortly no longer support old emails. Unreal. They take forever to answer a call to help. They refer existing customers to a new messaging service (to keep your email address going) but their own links don’t work. So it’s impossible to… Read more

transfer your email to the new hosting company. Not acceptable. You can’t reply to their emails. Seriously horrible service and business.

Support is poor. Offshore and difficult to understand. Their billing and payment systems are archaic - they force you to direct debit and charge you for it (if using a card). They do not provide any option to receive a bill that you can pay via BPay… Read more

or credit card. They tell you the direct debit date will always be X, but it's not, then they charge you for late fees if you haven't put money in for an earlier date. I've had to reboot my modem 8 times today because the internet keeps dropping out. No point calling their support team - it's a Sunday.

Sal was very patient and helpful - she enabled me to make sense of your email about changes iPrimus is making to their service leading to a satisfactory outcome. Thank you Sal.

Terrible billing and customer service. I was charged twice after the cancellation. I had to wait for 15 min on the phone twice to talk to the billing department. Show details

My internet went down, & when after turning it off then back on without success rang iPrimus. Spoke with Ash who was extremely helpful & sorted out the problem. Thank you Ash Show details

100% reliable connection. Never experienced a dropout in 24 years. Only issues have been with the recent change of website and they were many. Eventually they were sorted out but it took a long time and iPrimus did the best they could. Recent… Read more

advice from iPrimus is that they are closing down their email service. Worst news I have had in a long time. Utterly devastating. Never again will there be such a good email service with the best technical service that can be found anywhere in Australia. This ends an era which I would never have wanted, but at least they gave some notice.

Terrible customer service based in a non‑English‑speaking region. The internet was intermittent, support wait times were always long, and communication was difficult. I switched to Starlink for twenty dollars less and double the speed. Show details

Absolute rubbish ISP. Continually drops out. Says "connected without internet" all the time. And it's even more frustrating when you can't understand the support team over the phone. Lift your game Iprimus and fix everyone's issues.

I inadvertently typed my password in the iPrimus address section, consequently, I was unable to reach iPrimus. Technical support attempted to rectify this action, which can only be corrected by Gmaie (Google). It is a very good example how careful we must be in typing in the correct email address and pass word. I would like to express my thanks to… Read more

the iPrimus technician whom managed my case for the professional and diligent manner he tried to correct my problem.

The Initial Kaon DG2144 (Orange) DSL model failed as it could not handle the 500/47 system. The replacement was a Kaon DG2144 (Blue) NBN model and this handles the 500/47 and one laptop, one desktop and one mobile phone all have high or maximum transfer rates on a speed test Show details ·  1

Hit and miss with the speeds constant buffeting and numerous phone calls to try and rectify, I do tho understand it’s a nbn issue in the Adelaide hills so not entirely I primus fault Show details

Worst customer service I have ever encountered from any service provider, not just internet provider. Tried to transfer the account to my name as the executor of my mother’s estate. IPrimus asked for much more documentation than any other utility, required a form to be filled out that required the deceased signature and after all requested forms… Read more

and documents were provided, I received an email that said I had to call them. I called the number provided, was told by the person I connected with that they were unable to help me, they said they would connect me with the right person who would ring me back in 7-10mins. That call never came. I have now signed up with AGL, super easy, if you’re looking for an internet provider go with anyone but iPrimus.

Until recently, no problem with it. But for last month almost daily dropouts. And I don't know which NBN system I have. When I finally managed to speak with Christine she was very helpful. Show details