Reviewer Photos & Videos
Great customer service
Highly recommended provider who helped me out after the modem malfunctioned. Very fast turnover plus helpful phone staff. From go to wo, the whole experience lasted three days which was extremely good.
iPrimus send a technician out two fix my internet I pay my bill 5 min late don’t what happen my internet was working once I pay my bill it all got cut off the technician said he couldn’t fix what was outside before I pay bill my internet was working now I pay my bill my internet is no long working how can I Report the the technician said taking 2 weeks two fix the issue how do get $307 back
The reviewer stated that an incentive was offered for this review
Shocking! Faults / Drop Outs and Customer Service in Manilla
Had my service for 4 months - its rubbish. Drop outs faults and bad connections
I’m now being told that the equipment they gave me is faulty and they’re sending me out new equipment - they do not have any text that come out and do all this
They post it to you so I’ve gotta install a new router and box which means new details and then I’ve got a pack up the old box and modem and they will not have a Curia collect this I have to package it up and take it to Australia Post
No compensation for being without Internet for two weeks or the drop outs for the previous two weeks due to faults
Iprimus - Worse internet company I have experienced
seems ok to me
seems ok to me no dropouts that i know of. I don't know what plan I'm on. Value for money? I suppose so. I like iPrimus they are always helpful.
Been with iprimus for around 15 years. Very rarely a problem with internet or mobile phone. I highly recommend.
Had NBN for several years now, never had a drop out. The only issue was with email and this was fixed with a change of password on my account. The company is easy to contact by phone and the staff are always pleasant and helpful. Extremely reliable company for NBN and mobile phone.
365 days year, year after year. I require speed and, at times large files to be uploaded and downloaded without a hitch. Rarely has a company been so reliable. They have never let me down...ever.
Scammers.. they asking me for 600$ After i left them. The internet is like 70$ when i don't pay they cut it off. So instead of asking me to pay 70$, they want me to pay 600$ and now debt collectors harassing me.
Internet continusly drops in and out. Bills are up to date yet I've been told my internet will be cut off for 2 weeks. I definitely don't recommend. I will be going with a new provider asap!!!
easy to receive help
Requiring access to my NBN password after having a power blackout for a small period of time and when having to enter my NBN password to access Netflix access problem which has been completely rectified
Changing Phone Number
I liked having a home phone and used it more than my mobile but an estranged family member decided to harass me by ringing it to wake me up in the early hours just about every night. Even thought I have a Court Order against her she figured out that if she just let it ring once I couldn't trace the call back to her. I'd turn my phone off but then the battery was useless all the next day. I liked my phone number but after 3 months I gave in and asked for it to be disconnected and was told I'd have to wait 10 days for a new number. I couldn't bel...ieve it when a few hours later I had a message from I Primus with my new number already. The 'icing on the cake' was I liked the new number even better than the previous one. To get a new number in a few hours made me so happy. Hopefully my torment is over and I can sleep thru the night. Thanks so much I Primus for doing it so quickly for me and for making me feel so happy. When I've been harassed for so long it's a miracle and I feel like a real 'winner' against the evil this person absolutely loves to inflict on any person who doesn't obey her.
NBN does dropout but usually can reboot. When I am unable to reboot Iprimus customer service have been able to resolve the problem or escalate and have a technician resolve.
Great connection and I was connected fast
iPrimus got me connected to the net super fast! Literally within days (4 max).
Now this is despite the nuances of the following:
-moving to a new flat, discovering the NBN box was thrown out. They arranged an engineer to come out first thing to install a new NBN box
-queue times on the phone were very short
-speedy delivery of iPrimus modem
-great troubleshooting for connecting
Connection is great and smooth! Able to do multiple things at once with no lag. So yes I'm happy with their services!
The best supplier we have ever used
Connection occasionally seems a little slower BUT still good performance. Have occasional outage but receive from iPrimus employee assistance and fast re-conection advice when possible. Your bach-up service to problems is rated extremely satisfactory
Am more than satisfied with the product and service provided by iPrimus. I think that is what I have.
My connection is extremely reliable and have not experienced dropouts. No issues at all with the service. I thoroughly recommend iPrimus to anyone looking for an experienced provider. I have been with them about 22 years and definitely recommend.
Sent back my hardware after cancelling my plan.
Was told they recieved the modem but not the fetch box in the return and I was charged $100
Funny part is the modem and fetch box were both sent together in 1 box..
They were unwilling to reverse the charge even and suggested I speak to auspost.
Questions & Answers
Why cant people with Telstra accounts call my home phone. Those with vodaphone can call me
Get an answer from our members and iPrimus representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$75.00||$90.00||$115.00||$70.00|
|Typical Evening Download Speed||50Mbps||95Mbps||215Mbps||20Mbps|
|Max Upload Speed||20 Mbps||40 Mbps||25 Mbps||5 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Max Download Speed||50 Mbps||100 Mbps||250 Mbps||25 Mbps|
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