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iPrimus
2.0 from 1,635 reviews · View Statistics

Reviews

  • Value for Money
    3.4 (434)
  • Transparency
    3.5 (391)
  • Customer Service
    3.5 (444)
  • Adequate Speeds Yes (276) · No (130)
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V.Irons
V.IronsGreater Melbourne (Inner), VIC

Friendly customer service. Willing to negotiate for affordable pricing. Very Happy with Iprimus.

published

Have no Adverse Issues with this service provider.
Great customer service with a quick response for me.
Very friiendly person I spoke to, in relation to my Internet.
Would happily refer this company.

Value for Money
Transparency

Great customer service.

published

I have been a iprimus customer for a long time. One of the reason this has been the case is their excellent customer service and the speed at which they provide their service. If they can't do it within the stated time frame they are constantly in contact with you with updates and have a very good reason for not deliverying on time. The price of their services is also excellent.

Value for Money
Transparency
Carolyn S.
Carolyn S.Greater Melbourne (Inner), VIC

fantastic

published

s0me pr0blems at times i beleive it is related t0 the l0ckd0wn and pe0ple using all the time my f0xtell is n0t deliverable at times disapp0inting m0st 0thers netflix prime 0kay

Value for Money
Transparency
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Erdil
ErdilMetropolitan Adelaide, SA

Late Payment fine (!)

published

We have been with iPrimus for 4 years. I have updated payment options few times via the link they have sent. I had online chat few times, they couldn't solve the payment problem. Later on, one of the staff said that the payment has been received. After few days, they sent extra $15 for late payment. The payment of direct debit was working since 4 years. There was no problem from the bank.. Why should I pay extra $15 for late payment???
Mustafa Erdil

Connection TypeFTTB (Fibre to the Building)
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E.T
E.TCentral Queensland, QLD
  • 4 reviews
  • 6 likes

Terrible why do I pay my bill

published

Phone internet LITERALLY disconnects EVERY 10 minutes! Not even joking, has been like that for over a year now, $145 for phone internet and at home internet and have been with them for years due to everytime I relocate they sneakily make you sign up for another year via plan. It is not worth the money at all, won’t be paying another bill unless they fix the phone internet. ETA: was not contacted back to mediate by iprimus and fix the issue. Biggest waste of money!

Value for Money
Transparency
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Roger
RogerMetropolitan Adelaide, SA

Don't bother. Tech support used to be pretty good. Now it's awful.

published

Been with iprimus for about 10 years. Service used to be pretty good. This has declined very substantially recently. I've had a few problems and can't contact support. Can't get them to fix slow internet 1-2 mbps on a 100 mbps plan. Can't get through to support. Unable to fix via LiveChat so 1 1/2 hours on the phone waiting for them to pick up. Disconnected. Then another 1 1/4 hours. Disconnected. 35 mins on phone. Disconnected.

Value for Money
Transparency

Very bad customer service. If I can give -0 I would definitely give one . Be careful while you choose iprimus.

published

Bad customer service. Stuck with same issue from 2017 till now they can’t even solve my problem. The lady on the phone so rude , doesn’t understand the main issue . This product should be banned.

Value for Money
Transparency
David Andrew
David AndrewGreater Melbourne (Inner), VIC

Slowdown without warning

published

My service slowed down for several days and I had no idea why. I tried to call iPrimus on a Saturday . The phone service doesn't operate on the weekends.. OK.. I called Monday morning.. YES .. I was over my limit.. I was disappointed that I had not received a text warning .. Now not sure what my next bill will look like.. !!!

Phone line was answered promptly - no long waiting time - and my issue easily addressed AND issue was solved .I upgraded for just $5 to limitless.. easy ..

I have always found iPrimus phone service quick and efficient. ( unlike the other people especially the one starting wit "T" where you can be on hold for 30/40 minutes.. ( sadly I have "T" at my office )

No other issues with iPrimus..

Value for Money
Transparency
Florrie
FlorrieGreater Melbourne (Outer), VIC
  • 6 reviews
  • 4 likes

Reliable Service . Wouldn't still be here after 19 yrs if service was poor.

published

After 19yrs service in 2 properties have no complaints. Internet service we've rarely had to even think about, nice to be offered an update so reasonably as on pensions don't want to throw money around, just want a reliable service.

Value for Money
Transparency
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Russell D
Russell DLaunceston, TAS
  • 4 reviews

Long Time Client

published

We have been with Iprimus for 15+ years. Dropouts have been rare and the few issues that required support were handled promptly by friendly and competent staff. Can definitely recommend.

Value for Money
Transparency
Maey
MaeyGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Yes this is the Perfect Fit For Me!!

published

The connection has been very reliable! and yes we have had dropouts - due to roadworks.
We have not had any issues with this service - But when we have had lose of connection iPrmius are onto it very fast!! Evidence helps!

Value for Money
Transparency
Jsoldbs
JsoldbsMetropolitan Adelaide, SA

Iprimus 25 mbps long term customer. Not happy!!!!

published

I’ve been with iprimus for many years.bandwidth slows 2 mbps, long service calls.spam thru all emails.numbering 15 min at 7 pm nightly, rubbish wifi modem and the list goes on.

Incentivised ReviewNo
Connection TypeHFC (Cable)
girlyangel38
girlyangel38AU
  • 2 reviews

The best!

published

We have been with iPrimus for 3 years now after changing to them when we moved to an Opticomm community. Now we have moved away from there we decided to stay with iPrimus. The move was so easy with no problems. They organised NBN to do the initial install and internet was working within an hour. Highly recommend iPrimus!

Value for Money
Transparency
Paul N.
Paul N.Sydney, NSW
  • 2 reviews

Endless junk email.

published

We've been with iPrimus for 20 years. Don't bother with an iPrimus email address as you'll be inundated with junk mail and their filters do not work. It has got progressively worse over the years and they do nothing to prevent the junk mail reaching your inbox. It's a farce. Their solution is to offer you a new iPrimus email address which is just inundated with junk mail again. NBN service has intermittent bad reception, especially at peak times.

Value for Money
Customer Service
Tracy
TracySydney, NSW

This is an awesome company to deal with

published

Never had a problem with this company they are a great company to deal with I would not use any one else for my internet I have also ordered a sim card as well for my phone

Value for Money
Transparency
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Page 1 of 109

Questions & Answers

Dan P.
Dan P.asked
iPrimus

Is my modem locked to iprimus ?

No answers
Sport G.
Sport G.asked
iPrimus

Why cant people with Telstra accounts call my home phone. Those with vodaphone can call me

No answers
Mick S
Mick Sasked
iPrimus

How do I extend the ring time on my iprimus nbn home phone

No answers
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iPrimus

Details

Compare all 6 iPrimus
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75.00$70.00$90.00$135.00
Typical Evening Download Speed 41.0 Mbps20.0 Mbps82.0 Mbps
Promotional Offer

Entertainment - Fetch for unlimited plan.

Entertainment - Fetch for unlimited plan.

Entertainment - Fetch for unlimited plan.

Entertainment - Fetch for unlimited plan.

Max Download Speed 50 Mbps25 Mbps100 Mbps250 Mbps
Max Upload Speed 20 Mbps5 Mbps40 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
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