Have no Adverse Issues with this service provider.
Great customer service with a quick response for me.
Very friiendly person I spoke to, in relation to my Internet.
Would happily refer this company.

I have been a iprimus customer for a long time. One of the reason this has been the case is their excellent customer service and the speed at which they provide their service. If they can't do it within the stated time frame they are constantly in contact with you with updates and have a very good reason for not deliverying on time. The price of their services is also excellent.

s0me pr0blems at times i beleive it is related t0 the l0ckd0wn and pe0ple using all the time my f0xtell is n0t deliverable at times disapp0inting m0st 0thers netflix prime 0kay

We have been with iPrimus for 4 years. I have updated payment options few times via the link they have sent. I had online chat few times, they couldn't solve the payment problem. Later on, one of the staff said that the payment has been received. After few days, they sent extra $15 for late payment. The payment of direct debit was working since 4 years. There was no problem from the bank.. Why should I pay extra $15 for late payment???
Mustafa Erdil

Phone internet LITERALLY disconnects EVERY 10 minutes! Not even joking, has been like that for over a year now, $145 for phone internet and at home internet and have been with them for years due to everytime I relocate they sneakily make you sign up for another year via plan. It is not worth the money at all, won’t be paying another bill unless they fix the phone internet. ETA: was not contacted back to mediate by iprimus and fix the issue. Biggest waste of money!

Been with iprimus for about 10 years. Service used to be pretty good. This has declined very substantially recently. I've had a few problems and can't contact support. Can't get them to fix slow internet 1-2 mbps on a 100 mbps plan. Can't get through to support. Unable to fix via LiveChat so 1 1/2 hours on the phone waiting for them to pick up. Disconnected. Then another 1 1/4 hours. Disconnected. 35 mins on phone. Disconnected.

Bad customer service. Stuck with same issue from 2017 till now they can’t even solve my problem. The lady on the phone so rude , doesn’t understand the main issue . This product should be banned.

My service slowed down for several days and I had no idea why. I tried to call iPrimus on a Saturday . The phone service doesn't operate on the weekends.. OK.. I called Monday morning.. YES .. I was over my limit.. I was disappointed that I had not received a text warning .. Now not sure what my next bill will look like.. !!!

Phone line was answered promptly - no long waiting time - and my issue easily addressed AND issue was solved .I upgraded for just $5 to limitless.. easy ..

I have always found iPrimus phone service quick and efficient. ( unlike the other people especially the one starting wit "T" where you can be on hold for 30/40 minutes.. ( sadly I have "T" at my office )

No other issues with iPrimus..

After 19yrs service in 2 properties have no complaints. Internet service we've rarely had to even think about, nice to be offered an update so reasonably as on pensions don't want to throw money around, just want a reliable service.

We have been with Iprimus for 15+ years. Dropouts have been rare and the few issues that required support were handled promptly by friendly and competent staff. Can definitely recommend.

The connection has been very reliable! and yes we have had dropouts - due to roadworks.
We have not had any issues with this service - But when we have had lose of connection iPrmius are onto it very fast!! Evidence helps!

I’ve been with iprimus for many years.bandwidth slows 2 mbps, long service calls.spam thru all emails.numbering 15 min at 7 pm nightly, rubbish wifi modem and the list goes on.

We have been with iPrimus for 3 years now after changing to them when we moved to an Opticomm community. Now we have moved away from there we decided to stay with iPrimus. The move was so easy with no problems. They organised NBN to do the initial install and internet was working within an hour. Highly recommend iPrimus!

We've been with iPrimus for 20 years. Don't bother with an iPrimus email address as you'll be inundated with junk mail and their filters do not work. It has got progressively worse over the years and they do nothing to prevent the junk mail reaching your inbox. It's a farce. Their solution is to offer you a new iPrimus email address which is just inundated with junk mail again. NBN service has intermittent bad reception, especially at peak times.

Never had a problem with this company they are a great company to deal with I would not use any one else for my internet I have also ordered a sim card as well for my phone