iPrimus

Staff were able to clearly explain the process involved with disconnecting from one address and reconnecting at our new address, and facilitated that process for us. Follow up emails and phone calls kept us updated.

good service but the technical support people are overseas and it was difficult understanding their accent. The internet service is okay, but I dont like the increase in monthly price.

primus decided to stop supporting email accounts. that means that all the contacts that I had now have to be told. when i asked them was told it was a business decicion

Have now been sitting on the phone for an hour waiting for the help line to respond. Absolutely terrible customer service. Show details

A once-great ISP now nothing more than another Vocus boardroom acquisition with almost no Tech Support or even any concern for their plummiting reputation. I've been with iprimus for years and things were great for most of that time. But recently… Read more

our business website (hosted elsewhere) locked us out of its Admin section. Turns out iprimus, without consulting or even notifying us, had changed our static IP address to dynamic IP addressing, This left our WP website thinking that our daily-changing IP addresses were hacking attempts.

So we called up their Tech Support and after three of four unanswered attempts finally spoke to someone who said they would change it back to Static IP as before, but only for an extra $5/month. After I responded unfavourably to this sort of extortion, he told me his attempts to make the change were unsuccessful and that he would escalate my Saturday Tech Support request and have someone fix it by Monday morning. Five days later, no contact from them and nobody answers that Tech Support phone when I attempt to call them. Over the next few weeks we will update the many businesses that have our iprimus email address as our only email contact, with our gmail address details. That will leave us free to shop and change ISPs in future based on their performance, rather than have them hold us hostage to a tethered email address and their lack of service,

Spoiler Alert: If tis is your experience as well, forget dodo, Challenge Networks, Amcom, Nextgen Networks and Club Telco as Vocus own them as well and the same boardroom greed will like drive the same lack of service.

The service I requested was satisfactorily and quickly dealt with.

I've been with iinet for 11 years and i hated every second, so many fights to get the speeds I was paying for until I had enough but before I left i planed everything, I did my homework read so many reviews I decided to go with Iprimus as they were the only isp that had a 5 star ratings and I was with them 20 years ago and I never had an issue, So… Read more

I signed up on 1 of their premium figure plan, they sent me a new Gen 6 modem which all I had to do was when my connection came up they text me to connect it to the NBN I didn't haft to do a thing, I now have speeds faster than my plan and it really fast to bring up web sites im so happy I went with them, in fairness to iinet refunded me for unused time which was a surprise, Iprimus is way better and its been so painless connecting with them and ill be staying with them longer than 11 years I didn't know they are partner with iprimus my review is base on a genuine review ii

The service I received was excellent but I was without landline and internet for 4 days. Hopefully I will get a reduction in my monthly bill. My internet usually drops out at least once a day, hopefully this has also been fixed

Had difficulty logging onto my Toolbox account because I wasn't aware the account needed to be reset (probably my fault). But once I got through to help desk, the iprimus response and remedy was very quick. I was looking to change providers, but I have been with iprimus for about 20 years without any issues so I decided to stay with them. Show details

Initiated conversation to determine what the 500mbps offering from iprimus was but was then encouraged to buy the service and was rushed into it. Went ahead largely because I am already an iprimus customer.

Have been a loyal customer for 17 years, this time they have lost the plot. Fancy not doing emails, happy to take your money every month. Try to ring them and when you finally get through you cannot understand what they are saying as they have trouble speaking english. Have now changed to another provider. Do your ground work before comitting

Shocking. Customer for 15 years but they have lost the plot. They are no longer hosting iprimus emails and are shortly no longer support old emails. Unreal. They take forever to answer a call to help. They refer existing customers to a new messaging service (to keep your email address going) but their own links don’t work. So it’s impossible to… Read more

transfer your email to the new hosting company. Not acceptable. You can’t reply to their emails. Seriously horrible service and business.

Support is poor. Offshore and difficult to understand. Their billing and payment systems are archaic - they force you to direct debit and charge you for it (if using a card). They do not provide any option to receive a bill that you can pay via BPay… Read more

or credit card. They tell you the direct debit date will always be X, but it's not, then they charge you for late fees if you haven't put money in for an earlier date. I've had to reboot my modem 8 times today because the internet keeps dropping out. No point calling their support team - it's a Sunday.

Sal was very patient and helpful - she enabled me to make sense of your email about changes iPrimus is making to their service leading to a satisfactory outcome. Thank you Sal.

Terrible billing and customer service. I was charged twice after the cancellation. I had to wait for 15 min on the phone twice to talk to the billing department. Show details

My internet went down, & when after turning it off then back on without success rang iPrimus. Spoke with Ash who was extremely helpful & sorted out the problem. Thank you Ash Show details

100% reliable connection. Never experienced a dropout in 24 years. Only issues have been with the recent change of website and they were many. Eventually they were sorted out but it took a long time and iPrimus did the best they could. Recent… Read more

advice from iPrimus is that they are closing down their email service. Worst news I have had in a long time. Utterly devastating. Never again will there be such a good email service with the best technical service that can be found anywhere in Australia. This ends an era which I would never have wanted, but at least they gave some notice.

Terrible customer service based in a non‑English‑speaking region. The internet was intermittent, support wait times were always long, and communication was difficult. I switched to Starlink for twenty dollars less and double the speed. Show details

Absolute rubbish ISP. Continually drops out. Says "connected without internet" all the time. And it's even more frustrating when you can't understand the support team over the phone. Lift your game Iprimus and fix everyone's issues.

I inadvertently typed my password in the iPrimus address section, consequently, I was unable to reach iPrimus. Technical support attempted to rectify this action, which can only be corrected by Gmaie (Google). It is a very good example how careful we must be in typing in the correct email address and pass word. I would like to express my thanks to… Read more

the iPrimus technician whom managed my case for the professional and diligent manner he tried to correct my problem.

The Initial Kaon DG2144 (Orange) DSL model failed as it could not handle the 500/47 system. The replacement was a Kaon DG2144 (Blue) NBN model and this handles the 500/47 and one laptop, one desktop and one mobile phone all have high or maximum transfer rates on a speed test Show details

Hit and miss with the speeds constant buffeting and numerous phone calls to try and rectify, I do tho understand it’s a nbn issue in the Adelaide hills so not entirely I primus fault Show details