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Gilli Williams NSW 2 posts
My Policy was as good a value as I could source. It became especially good value when, for the first ever, I needed to lodge a claim. The claim form didn't fully cover my needs but when I rang Freely, the customer service was very kind and helpful. Response to my claim and subsequent payment was so prompt and fair. I will definitely use Freely again.
- Claim Made: Yes
- Claim Resolution Time: 1-2 weeks
- Claim Date: March 2025
- Claim Approved: Yes
Transparency
Customer Service
Value for Money
Gilli Williams
Many thanks. We’re talking about the next trip but the Aussie dollar has to lift a bit first.
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Hi, GIlli! Your feedback means a lot to us—thank you!
It’s fantastic to hear that we could provide you with great value and support when you need it most. Our team strives to make the claims process as smooth as possible, and it's wonderful to hear that you found it prompt and fair.
If you ever have a question or would like another quote in the future, please don't hesitate to reach out – we'd be more than happy to help. 1300 772 183 team@gofreely.help
We’re here whenever you’re ready for your next journey, Gilli!
Regards, The Freely Team