10 years on and still loving it – After 10 years continual use in Townsville's tropical sun our net and mat were starting to suffer. Full replacement costs were very reasonable, but I mistakenly ordered for the wrong model. Straight away Springfree agreed to an exchange with no fuss, no bother. We love our Springfree trampoline, and we love the reputable company philosophy and service backing it up. 10 out of 10 on all counts - you cannot get a better trampoline, or a nicer company to deal with!