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Peter T.
Peter T. VIC 3 posts
   Verified

Springfree Shade - poor quality did not last more than 6 months – Purchased a Springfree shade in December 2020. Used it for 6 months but now has a huge rip through the middle. This may has been caused by a windy day but called up to see if it was covered by warranty. They completely shut me down saying that it was not covered and should be taken down during winter. I was not advised of that condition so now is nothing more than rubbish. Spent $199 for this item and now is garbage. Springfree charge so much for everything. Trampolines cost more than double of any competitor and their items not lasting more than 6 months is ridiculous.

Springfree
Springfree    

Hi Peter, We appreciate you taking the time to share you feedback. As was discussed when you contacted us, our warranty on our products is against manufacturing defects and does not cover damage from environmental factors such as wind. We understand your disappointment, however as the damage to your sunshade was not a manufacturing defect, we are unable to replace this under our warranty. Regards The Springfree Trampoline Team

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