TS what have you done? – TS, what have you done to your website? Why take something that was easy to navigate and worked brilliantly, and turn it in to what you have now? A website that is terrible to search and filter. A website that made me place the same order FOUR times before I could check out and pay.

This new website comes at a time when, after being a loyal diamond member who spends several thousand dollars a year with you, I have been questioning the quality of your clothing, particularly when compared with its price point. Your finishes are not good - buttons and hooks fall off after one wear, threads not cut after sewing, cheap fabric that pulls easily or shrinks badly when washed etc.

I commented on your FB page that your customers seem to be of very little value to you. I assume you've finally woken up to the fact that you've made a BIG mistake with this 'updated' website (and I say 'updated' because the design has been prevalent in many other brands for many years) and you're trying to appease your customers with almost a week of 40% off. That's much appreciated, but not when I have to order FOUR times to actually BUY something!

You need to have a REALLY good think and a REALLY good listen to your loyal customers before you persist with both the website and with the low quality fabrics and finishes at a high price point. Just remember that even after the exchange rate and exorbitant shipping charges, we can still buy better quality, cheaper plus size fashion from either USA or UK.

And personally, I won't hesitate to do so.