Jo-Anne VIC
SCAM! DO NOT BUY FROM B FREE Products are not the same as advertised, refuse to refund, charge $10 more to exchange – WARNING! DO NOT BUY FROM B FREE Products are not the same as advertised. They refuse to refund incorrect items. They offer to exchange if you pay them an extra $10 to return the original incorrect item. You will be an extra $10 out of pocket for every incorrect order they send you. Purchase from a different seller that complies with Australian Consumer Law.
- Product Appearance: Not as advertised
Extra Information
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Hi Jo-Anne, We're genuinely sorry to hear about your experience. I investigated this matter regarding the Cotton Pyjama Sleep Shorts you purchased. It's disheartening to learn that the shorts didn't match your expectations in terms of fit. We understand that garments can fit each individual differently and preference in fit can sometimes mean a garment isn't always suitable.
I want to assure you that we have a Returns Policy in place to address fitting issues and other concerns. While we don't offer refunds, we do provide free exchanges and store credit without an expiration date. This way, you have the flexibility to choose an alternative item that suits your preferences better.
We haven't received any further communication from you since our last email on the 8th of August 2023. We're genuinely keen on helping you find a resolution that aligns with your needs. Please don't hesitate to respond to this email or directly reach out to us at contact@bfreeaustralia.com.au. Our team is here and fully committed to enhancing your experience.