First off, this review of Coldflow was not requested by the company in question. I asked their staff if they wanted a review after they had finished a job at my residence and their technician replied that it was up to me. But they deserve a review.

I called Coldflow in on March 19 after a very bad experience with Singh’s Aircon. Having waited around for Singh’s to attend to my aircon system for six months, I decided to look for another company as it tends to get cold in Melbourne even in March.

The only reason I called in Singh’s was because the previous owner of the house I bought in Tarneit had got the system installed by them and gave me their contact details. You can read about my experience with Singh’s here.

I picked Coldflow at random from the list of businesses offering heating and cooling services in the western suburbs of Melbourne. I got in touch through the company’s website. Someone got back to me in a little while and fixed an appointment for the following Monday, March 23. [Melbourne’s weather is highly erratic, so it is best to fix heating and cooling system issues as soon as possible.]

Two technicians showed up at the time promised. The issue I have been facing is that the green light indicator on the panel turns to red after the system has been running for a while. There is no fixed time when this happens; an error code shows up when the light goes red.

I had not noted down the error code and could not provide it to the Coldflow guys. The technician, George, told me that refrigerant was leaking. They charged me a callout fee of $290 (plus a petrol surcharge of $4.92 - thanks Donald Trump for that surcharge).

I also asked George to fix the filter on my ceiling which is used by the aircon system. He pointed out that it had been wrongly installed; it needed to be clipped to wood boards on either side and Singh’s had not bothered to do so. Instead, they had screwed the cover to the ceiling on one side. George advised me that redoing the whole thing would be a time-consuming and expensive business.

After the two mechanics had gone, I received a note from Coldflow outlining the issue that needed to be fixed. A date of March 26 was set for the refrigerant to be loaded.

Once again, the technicians showed up promptly and set to work. They were at my house for about 3-1/2 hours. They also did a patch-up job with the air filter, clipping it to the inside of the cavity created to house it.

They asked me to send them the error code whenever it next shows up and said they would attend to it at that time.

I was lucky to pick Coldflow out of the list of companies offering heating and cooling services. They are efficient, quick to react and highly professional.