Technically, the connection was fast and reliable. However, Swoop tech support always was overbooked and messages into the system took days to be attended to. Swoop AI robot was incompetent. I stopped autopay and messaged that I wanted to cancel the service. I got callbacks and text messages I could not reply to, often at inconvenient times when I was in poor reception. My requests to cancel the service failed because communications into swoop weren’t being attended to. They sent me a further invoice. Finally I spoke to someone who knew how to cancel my service. I am now on Aussie Broadband.