PACK & SEND
4.5Package not delivered but I was refunded in the end – Update: Pack n send reached out to me following this review. Apologized and refunded me in Full. Hence, I am upgrading this to a 4 star based on customer services. ============================ I booked a courier through PacknSend. It was to go to Amazon in Dandenong which I have done several times before. PacknSend use couriers please for delivery and courier specified return reason as being - "Banned site meaning, the driver cannot deliver due to them (receiver) refusing delivery due to Corona Virus and excessive delivery time. " My argument is if it was a BLACKLISTED SITE, why did your system even accept the package for delivery. End result was I was left out of pocket of $25 Further the package was not returned to me for 3 weeks and I had to chase several times. Absolutely Ridiculous!!
I am willing to change this opinion should I get my refund of $25. REF: AUW03110408B // CPWI77000029133
- Sender or Receiver: Sender
- Delivery Time: Never Arrived
- Shipping Type: Domestic
- Delivery Arrived in Good Condition: No
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Hi Manav, Sorry to hear of the delays in resolving your delivery for you. We deliver to thousands of different locations every day and, unfortunately, our booking system cannot monitor the various COVID-19 related delivery protocols for every destination address. Regardless, we do apologise and will email you privately to discuss the matter further.