Optically
3.8
Customer serv. OK. Guarantee a scam – You get what you ask for in terms of frames and service. However when something is seriously wrong do not rely on the UNCONDITIONAL GUARANTEE. In my specs the reading area was hopelessly wrong. I contacted the company rep immediately and said I expect I may have to wear the glasses for 3 or 4 weeks to allow my eyes to get used to them then I would get back if they still did not satisfy. He agreed. When they did not I wanted a refund.The weasel-words and dodging started in the first reply and 4 emails later I asked for their definition of an UNCONDITIONAL GUARANTEE. I will return and paste their reply in an edited review. Totally unsatisfactory. Do not use this company which may be a type of drop shipping to local reps.
Hi Mac, I am Frank and I head the customer support at Optically, I am extremely sorry for the unexpected experience you have had however our website is not a scam and we stock all our products at our laboratory and store in Sydney.
Thank you for getting our attention towards your order, however as stated on our website we offer a 100% guarantee for all our products supplied and if for any reason you are unhappy with them you can return them within the 1st 90 days either for them to remade, replaced or a full refund.
I wish to inform you that customer satisfaction is our top priority and we do all that we can to ensure our customers are delighted with our products as well as with our service. I sincerely apologise for the incorrect information that was given to you by our one of our support staff, I will look in to this internally and will surely take necessary action against the same.
With regards to the glasses supplied as they are not suitable you can return them either to be remade or for a full refund. Unfortunately I am unable to find your order details due to limited information shared against this feedback hence request you to kindly share your order details in reply to the message sent through ProductReview.com.au
Please be assured once we receive your order details we will ensure the same is resolved to your satisfaction within 48 hours.
Hope to hear from you.
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I am wondering exactly what is to be understood from your statement on the web site. It seems to me that since I am well within 90 days since I first wrote. Optically assures worry free warranty. We offer exceptional 90 day unconditional return policy. You can email or call us for return; we will process the exchange order immediately. SO IT TURNS OUT IT IS UNCONDITIONAL FOR 90 DAYS. That is a condition.