Optically

Optically

 Verifiedoptically.com.au
Optically
4.0

599 reviews

PositivevsNegative
76% · 458124 · 21%
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Return Claim MadeYes · No
Product Quality
4.2
Shipping
3.8

Reviews

599 reviews
Honest Reviewer
Honest ReviewerSouth East Queensland, QLD11 posts
  Verified

False promises. Frustrating experience

Ordered and paid for multifocal sunglasses including frames on 21st Feb. I was advised in the order confirmation email to wait 10-12 business days before despatch. Today is the 25th business day since my order and I still have no idea when & if my glasses will arrive. Not happy.
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Kitty
KittyMelbourne10 posts
 
Jay
Jay
 
Product Quality
Shipping
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Blue.Toad
Blue.Toad2 posts
 

Very happy

I read a few reviews which were quite negative so I can't say I wasn't a bit concerned about doing an on line order. However, I was pleasantly surprised with the final product that met all expectations. Communication was really 100% and I was even given the number of a staff member if I had any concerns. Don't expect to receive your order within a week (although I didn't choose that option). It was at least 3 weeks before I received my glasses, but given the price quoted by other optical retailers I thought this was quite reasonable. And the price was half what it would have cost me. So from my point of view it was a really positive experience.
Ben
BenGreater Melbourne (Inner), VIC17 posts
 

Scammers. Avoid

Scammers. They take your money and either never send the glasses or ask you to verify the prescription. If you ask for a refund they will ghost you.
Phil
Phil2 posts
 

Awful dreadful service

Awful dreadful service. Nearly Eight weeks and still waiting, take many days to even reply to emails (if at all) and when they do they give obvious rubbish excuses like delay is due to glasses did not pass their quality checks and had to go back to lab...and even lost in post. If you do order make sure you pay with paypal so you can raise a case for refund. Show details
Stan
Stan
 

Be Careful

Purchased prescription sunglasses online and received standard glasses. Followed up and was advised that it was because I did not put 'tint' on my order? Sunglasses are sunglasses, surely when you select Sunglasses you get sunglasses not clear lenses. Also don't trust the 'try on' feature as it is not at all accurate. Their resolution, I have to pay to get them converted to sunglasses. I would avoid this company. Show details
Product Quality
Shipping
Foureyes
Foureyes
 

Risk it

I regret using them just to save a bit. In the end, it will cost you more. Unless, I guess if you need less accuracy and more service. Probably good for single vision lenses. Have to be careful with multifocals. Show details
Product Quality
Shipping
Natasha
Natasha2 posts
 

Exceptional service

My glasses are perfect and were ready the very next day! Optically responded quickly to my online enquiry, were very helpful and friendly, and I got my glasses the next day! Thank you Optically for your exceptional, friendly and extremely fast (next day!) service. Exceptional! Show details
Don.
Don.
 
Angie
Angie
 

Much better than the other online providers

I ordered glasses from Vision Direct and Optically glasses at the same time. Vision Direct had better marketing but they ended up taking twice as long and being more expensive than Optically Glasses. I like that Optically Glasses called me up and did a quick check. I had to chase Vision Direct when nothing was delivered.
Johan L
Johan LSouth East Queensland, QLD3 posts
  Fair Incentive

It just works!

Website was easy to navigate. Straight forward to enter your prescription. Checkout and wait around 10 days and your new glasses arrive. Quality is good, specially for the price. About to order another pair as a backup. Show details
Product Quality
Shipping
Josh0505
Josh0505AU3 posts
  Fair Incentive

Clarity Redefined!

These prescription glasses are a game-changer. Crystal-clear vision, stylish frames, and comfortable fit. The process was seamless, and the quality exceeded expectations. A must-buy for anyone in need of reliable eyewear! Show details
Product Quality
Shipping
Leanne
Leanne
  Fair Incentive

Fast and efficient

Easy online portal and phone service good too. However the asking fir a receipt after arrival if product a step that would be good to be automated
StretchLG
StretchLG
  Fair Incentive

Solid option for re glazing services!

Easy to manage and organize new lenses in existing glasses. Show details
Product Quality
Shipping

Questions & Answers

Col
Col

I wish I had read reviews prior to ordering from this company! 72hr dispatch should not be so boldly presented on the site as it seems never eventuates.

Ray
Ray  

No,like everything else they say,it's lies.Ive just had to escalate my claim at PayPal. I wouldn't trust this lot

Jan L.
Jan L.

I know that the prescription I sent was wrong due to OPSM writing an unreadable prescription. But I have returned the useless glasses immediately and paid extra for another pair. It is now over 3 months since the original order and I STILL don’t have a replacement pair. My question is- will I get the glasses ordered before October 14, or should I open a PayPal dispute right now? Janice Lotstra.

Jan L.
Jan L.  
Colette L.
Colette L.

Hi,
is it true that your 1.61 index plastic lenses are protected with 1-year unconditional replacement (this just seems crazily amazing)?
I mean, will I send my glasses back to you guys when the lenses are damaged so that they are replaced?
Do I need to pay the postage both ways then?

John Brooks
John Brooks  

Colette,
These guys are ridgy didge I stuffed up my script received the glasses and complained but after sending the product back they replaced the lenses at minimal cost(it was my fault) I intend to reorder soon.
Regards John

Optically
Optically   DM   

Hi Colette, The 1.61 index lenses are supplied with a 1 year unconditional replacment against any dammage to the lenses.

Bec
Bec  

Unfortunately, they don’t keep their word on returns. I’m still waiting for my refund over a month later.

See all Optically questions

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