Optically

After numerous emails and phone calls it took 5 weeks to receive my sunglasses. When they finally arrived the super thin lenses I had ordered were the thickest lenses I have ever seen and are a yellow colour!! I have emailed 10 times and called 4 times to return these but am being ignored. I am now contacting the ACCC for assistance to get a replacement or refund. This has turned into a very stressful experience which is ongoing.

- Terrible service, placed an order over a month ago and still haven’t received anything.
- Communication is almost impossible, they don’t answer phone calls or emails
- Do not use their service

Yes, great bargains and styles. But this is no recompense for the lack of service and communication. Last time I ordered they messed up big time but kindly offered me a free pair. But it took weeks to get my original order but I thought I'd give one more try. This time around I ordered and it took two days for them to realise what I wanted was damaged (and only the last in stock, go figure), so to save time I ordered a 24 hour despatch. They then took another two days to let me know that my order was not a 24 hour despatch (wrong: as pictured) and since then I rang many times and no answer. I have sent many emails and rang many times, and yes it's Easter now, but all this happened well before the Easter period (started on 13 April). I would avoid these people or perhaps deal with them in person, but online they are really disappointing.

Placed an order for a cheap pair of glasses just to check on their quality and service and was pleasantly surprised. The glasses I bought for just $59 took just over a week to deliver and looked and felt much better than the $300 glasses I’d bought last from my local optician a few months ago! I thought they had a great range of glasses to choose from and the customer support was satisfactory. I will be buying my next pair of multifocals soon. I would recommend this optical company.

It was a great experience being the first time ordering glasses online.
A great range of glasses for kids. And the virtual mirror made it easier for my daughter to see what the glasses would look like.
Very impressed with the look and feel of the glasses. And will be ordering her some more as well as myself.

I ordered two pairs of glasses after seeing what looked like great prices, but as it got past the 10 business day delivery guarantee, it all started to turn sour.
I had to send multiple emails to get a tracking number out of them, had no reply so then opened a Paypal dispute, and eventually, one single pair of glasses arrived on its own. Being a tiny packaged, I filmed the opening of it while at the post office to cover myself and to show there weren't two pairs.
I've sent multiple emails since asking about the second pair, with no reply. Completely ignored.
I have no choice but to now but to update my paypal dispute to show they only send half the order, and get my money back.
These guys are cheaper for a reason, don't waste your time.

Voice your opinion! Review Opticallynow.

Rating

1 star: Bad – unacceptable experience, unreasonable and rude conduct.

Your review

It was a mistake for me to have ordered spectacles online.I was tempted by the fast delivery dates promised which turned out to be fake. Firstly I chose designer frames When it arrived they were ill fitting lopsided on my face. I chose the best lenses Kodak and the thinness lenses paid alot extra for all that. One lense was good. The other was blurred.Mind you the same prescription made from my normal optometrist on an existing frame I had came out perfect.... Lastly delivery took 3 weeks altogether. They were dishonest about the date they sent it giving tracking with Australia post that didn't move for a week because it has not been given to Australia post yet but as soon as Australia post got the package from them They delivered it in 3 days! So I'm stuck with frames that are ill fitting. Lenses that are useless And they don't reply at all to sort it out.Once they get your money you can talk to the wall. Complete waste of money time and effort but it's my fault for ordering online.

Beautiful site with great selection. Have no hesitation in recommended Optically. Quality products and styles with great service both during sales and after sales. Excellent communication on site and via emails.

I ordered three pairs of rimless tinted glasses and one pait sunglasses,I was advised script needed 1.6 index. Asses arrived soon after but tint to dark. I kept sunglasses and returned the the sunglasses. Original order was 1st Jan and only received the replacement today 12 march. Communication was good but laboratory was hopeless. Afte all that love the glasses, price was great... But it was a saga and a half.

I ordered two pairs of glasses in September 2018. Firstly, they were delivered well outside the expected time frame. Both pairs were completely unsuitable. Both were way too big for my head - and I simply could not see anything except blurriness through the reading glasses. After negotiating to return both pairs (at my own expense) I stupidly agreed to order a replacement pair of long distance glasses. The frames were more expensive, so I paid an extra $112. When that pair arrived, the lenses rendered by sight completely blurry!! Another negotiation, and I agreed to send them back (again at my own expense). I have heard nothing since, despite repeated emails inquiring about the progress of my refund.
It is now months since I first ordered from Optically. I am almost $350 out of pocket with no real prospects of getting any money back. Be very wary of this type of online operation. They take your money immediately and there is no guarantee of reasonable customer service.

Frameless glasses I've wanted for years but couldn't afford them. My optically ones are perfect I love them.Plenty of styles to choose from. I'm close to ordering a second pair. Thanks guys

I Ordered a pair from the 24hr dispatch section.

Due to my lenses being outside the 24hr available range theses were not shipped the next day. However I did have them in QLD 5 days after order. Price was unbeatable at aprox $53 with basic lense and a reflective coating.

Wayne

Very efficient process for ordering spectacles. Plenty of choice on styles and options and reasonable pricing. I will order again. Delivery was supa-fast. Web site navigation is easy. Customer service is friendly.

I ordered a pair of glasses 3 monthe ago. I have contaced them many times and been told several different stories but i have still not received them. I cancelled the order 2 weeks ago and was promised a refund in my account within 48 houre. To date i have not received my glasses or the promised refund. BE AWARE WHEN DEALING WITH THIS COMPANY

Site is easy to use, great range of products and very quick delivery. Have purchase multiple times before and very happy with results. This time, there were a few small blotches in the tinting of the lenses. It was too small to make a complaint about, though I'm sure the issue would have been rectified if I had raised a complaint.

very easy and plenty of choice all at fantastic prices . Quality was very good will defiantly buy more.My husband has purchased before and he is delighted with them.

New to buying glasses, I found the site easy to navigate and select what I needed.
Lots of styles to choose from. Very happy with my purchase, my first order lasted very well, actually until I needed a different prescription.

Great quality lenses, but the frames are a little fragile. In saying that, I am ordering a second pair as i love the look so much!

I ordered a pair of glasses from them two weeks ago. However, I get nothing yet. I tried to call them but nobody picked up and sent them few emails, but they kept saying it is under quality check (I don't know what the heck is that, what to check?)

As I was searching for good pair of glasses in an reasonable rate. The prices at specsaver and other store were pretty damn high. I found the best price in optically