You can use these people with confidence really great service. Reglazed glasses just arrived today. Reasonable price too Fantastic thanks.

Ordered a glass in 72 hours dispatch . On self chasing on 3rd business day found that it can be dispatched only after 15 business days .

Had been expecting to get delivered in same week . My poor little girl was using broken glasses anticipating it will come the same week

I ordered on the 12th of March & was contacted on the 22nd of March to be informed my order was on hold and I needed to pay an additional $39 for my reglaze service because my cylinder values are higher than average.
I was skeptical because I hadn’t read on the website that this might occur, but paid the charge because the total now being $150 (thin lens, shipping, & additional charge) was still much cheaper than what I’d been quoted at my optometrist.
They arrived today, 12th of April, and I’m so happy with them!
They did take a little longer than expected, and did occur an additional charge, but they look great in the frame and overall I’m happy with the service and the product.

The team were eager to respond to my enquiries and accommodate my every need. I intend to make my next purchase with them soon!

Had to wait over a month to receive when 2 weeks was advised. After received after multiple follow up, they were not the correct prescription. My actual prescription was attached to my order not something that i had miss keyed. Shouldn' t be an error. The glasses were also received with very poor wrapping/protective packaging , was surprised they were not broken. Called and said they wanted the incorrect glasses back before Optically would send out correct order. Kidding right,!!! what poor service so I said no, just give me a refund. Waited ...

Before placing an order with this company, you need to be ready for the next ... This company does not even have a sign. It may be closed during business hours. The real time to replace the lenses for reading in your frame is not 2-3 days, but 2-3 weeks. You may not receive the promised change of money. Finally, your order will be shipped in a soft case and a plastic bag ... as a result, you will receive a broken frame. As compensation, you will be offered some discounts on future orders. The Australian Post told me that fragile goods must be packed in a box and this is absolutely true. As result, I didn’t succeed quickly or cheaply.

New lenses for my Ray Ban Wayfarer sun glasses, they're as good as new now. Done quickly without additional cost.

Ordered glasses 24/1/20 still have not received them 6/3/20. Tracking still shows in progress. Very poor. I ordered glasses from Nihaooptical on 1/3/20 already shipped. Would not recommend or use Optically again

The glasses are as ordered and of good quality. A delivery date of three days after I ordered was stated which seemed unlikely. Nothing happened until I sent a follow up email 14 days later. Goods shipped in response to the prompting email, but I was sent someone else's glasses. After some email exchange where it was clear that staff did not read previous emails nor have a good grasp of English grammar, I was sent a shipping return label by email. My expectation given it was entirely Optically's fault is that a courier to pick up the return f...

Unfortunately my order had a big delay so I had to buy elsewhere, however they did provide a full refund when I returned my glasses which I was very grateful for.

Seriously ?!? Over 3 months and still waiting for you lot to get it right!
Order placed in September. After many emails, I'm told that the delay was due to quality issues. I finally received my glasses 6 weeks from the order date and guess what? The coating applied to the glasses was faulty. Several emails later I was tired of the delay tactics employed by Optically so I took photos and sent the glasses back. that was Nov 14. Here I am, on Jan 5, still waiting...... Maybe I'll see my glasses this time next year when I'll be due for a new script!

I was a bit unsure about whether I was entering my subscription correctly in the online form but the team was very helpful and knowledgeable. The price for my replacement lenses was nearly 50% cheaper than that quoted by the optician and was even a quicker turnaround time.

nice range of glasses and lenses available. they have good glasses even at low price ranges. overall great selection for every kind of occasion

wanted to thank you and your team for your outstanding service. I received my re-glazed multifocal glasses from you today and could not be happier.I love them and the quality and the tracked delivery And all at less than half the price that was quoted to me by OPSM for the same specifications
5 Star service and I’ll be using Optically again

Customer service were great when my order didn’t arrive. Offered to resend or refund. Lovely staff, really kind and helpful. I cannot stress enough how wonderful this company is and how much money they’ve saved me on specs!

I purchase a pair of glasses 3 months ago.Very happy with the price,quality of the glasses.Only pity is the slightly delay of the delivery.Overall, I am very happy.

Delivery come really fast, perfect fit. Like the new models. Really nice collection. Love it. Going to order some more in near future.

I have purchased a pair of prescription sunglasses. One lens snapped out of the frame a few weeks after. I got a new pair through support- same thing happened again. The quality of the frame feels poor. Lesson learned: you get what you pay for.

My initial review was a lot more detailed but ProductReview.com.au is unusable on iPhone.

The glasses did take a while to come but I’m very impressed. They’re better than the free ones I got from the health centre. They have a bit of weight to them which is good, they fit wonderfully and the lens is so clear I can’t tell I’m looking through glass and I can actually see better than I could with the free ones I got. Good value for $45

Transparent in delivery of service and quick responses to queries. Service and lenses were a little pricey but overall very happy!