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Optically
4.0 from 334 reviews

Reviews

(200)
(64)
(7)
(10)
(53)
  • Product Quality
    4.3 (74)
  • Return Claim MadeYes (8) · No (77)
  • Shipping
    4.0 (60)
Cestrian

Cestrian

  • 2 reviews
  • Verified customer

Reglaze titanium frames

published

Easy to order and deal with for a reglaze of my titanium frame specs.
The price was a lot cheaper than a completely new pair and for the same service from other companies. Also should you want more than basic lenses you still get some purchase options for a reglaze, all at a good price.
My reglazed pair arrived as good as new, very happy with the result.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

keepheaux

keepheauxSydney Surrounds, NSW

Fast and Easy

published

I have been using Optically for several years now and have found the quality and service excellent. Optically is far and away the best option for new spectacles. Rock on!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Cliff

CliffSouthwest, VIC

Perfect re-glazing of existing frames

published

I was a little nervous after reading some of the negative reviews but thankfully found the service was great. I ordered prescription bifocal lenses using the online web pages very easily. After posting my existing frames (inc old lenses) I received my glasses with replacement lenses within 10 working days.
The quality of the re-glaze seems fine so would not hesitate to use Optically for future glasses updates. They provide much better value for money than your main stream retailers.

Product Quality
Return Claim MadeNo
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Peter

Peter

  • 2 reviews

Great glasses

published

Lenses are of higher quality than your standard cheapies & their service is great. Highly recommended & well worth checking out. Good to send off existing frames to have new lenses fitted too.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ken

Kenmelbourne

Very happy with the reglazing service. Prescription was done on point.

published

Very happy with the reglazing service. Prescription was done on point.
Website was easy to navigate. Quality of prescription lenses was high, did not make me dizzy unlike other cheaper online store.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Steve

SteveFlynn 2615, ACT

Very good service and product quality.

published

I have always been impressed with the standard of service at Optically. Glasses are always of a high quality and are generally a good price. Delivery is very good too.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Sharen

SharenSydney, NSW

  • 2 reviews

Fantastic choices. Great prices. Why would you go anywhere else

published

Buying online was a breeze.
The choice in style design and price.
I have recommended this site to absolutely everyone I know.
I stated losing my vision about 4 years ago and i have not bought glasses anywhere else

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Viv

VivSydney

  • 3 reviews

Stylish and affordable glasses frames

published

Highly recommended online shop. Three pair of glasses I have bought from this shop. Placing orders and on time delivery were impressive. The quality of the glasses was good even though one of the lenses got scratched in less than three months. Overall I am happy with my purchases. If I need another pair of glasses, I would use Optically website again.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

mike

mikePerth, WA

  • 2 reviews

good glasses to start with until moving onto higher quality

published

glasses felt very plastic all around vs having any glass in them, they were good for entry level, they have an amazing shape and fitted well, i couldn't see to well with them but that was my fault because i needed a new eye check up, price was amazing

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Love the prices

published

Great way to get glasses reglazed.
Good pricing and very easy process to follow - the website has a great chooser tool.
Heaps of options for reglazing (I got one of my old pairs turned into sunglasses and another just updated with a newer script).
Great quality lenses.
I've recommended these guys in person to several people.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Belinda

BelindaSydney, NSW

Great range and great service

published

I found the online experience shopping for new glasses frames to be so easy. The filter system they have is so easy to use - you just pick your frame shape and colour and it shows you the range of your options. Much easier than spending hours in front of stands in the shops and getting confused

Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

John B

John BSydney Surrounds, NSW

Efficient Service

published

Website easy to navigate with plenty of choice and options. Glasses received are of excellent quality. Possibly would suggest status updates during waiting for delivery. Process to add prescription details is easy.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

This is well-priced, good new stuff, good quality

published

Easy to use store and products. Good looking glasses. Very well priced. Quality is good. Process is very simple to use. Delivery times are not too bad, but could be better. Maybe, have expedited delivery. As these are mostly prescription glasses, a shorter wait time from order to delivery would be super to have.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great Service

published

Was going overseas and had to get glasses in a hurry. Explained to Optically and they cut the delivery time. Not only that, kept me informed all the way. Glasses were as advertised and very happy with the purchase.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Vanessa

VanessaCentral Queensland, QLD

Great service everytime~

published

The website is very easy to navigate. I had a problem with an order and they helped promptly to deal with this and rectified it very quickly. I was very happy with their service.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Samantha

SamanthaMetropolitan Adelaide, SA

Thank you for arranging a quick repair service

published

I needed new lenses in y frames and got these from the Optically lab. I can certainly vouch for their quality of product and service. I got new lenses in my frames in about a week and the quality is second to none.

Product Quality
Shipping
Return Claim MadeNo
harry t.

harry t.Metropolitan Adelaide, SA

What a lovely pair of glasses for a fraction of what I was quoted by a famous chain of optical stores

published

I was looking for a pair of multifocal glasses and visited a well-known chain of optical stores. I was shocked to hear the prices and started shopping around for alternatives. I found optically on google and I am so glad I used them. My glasses just got delivered and I simply love them. I can’t believe how much I have saved. These people have a good selection of frames and I called Andy on the mobile who was really helpful. My husband will use your service for his prescription glasses too.

Product Quality
Shipping
Return Claim MadeNo
Ronan31

Ronan31Greater Melbourne (Outer), VIC

  • 2 reviews

Impossible to contact

published

I ordered a lens replacement of 2 pairs of glasses. When they arrived one pair was someone else's. For the past 10 days, I've been having to chase them up to fix this.
1. Phone number NEVER gets answered during office hours and has no voice mail working
2. Emails take 2-3 days to respond (currently 5 days)
3. They don't even know where my glasses are located.
4. I've had someone elses glasses waiting here for instructions on where to send them for 10 days
5. They called me back just once (7.20pm at night) and have not called again. Expecting me to ring - see above about their number not getting answered.

I've been pretty patient and forgiving but am not getting extremely frustrated with their lack of customer service.

19longst

19longstSouth East Queensland, QLD

  • Verified customer

Hideous company

published

One star because I can't leave none! Hideous company. I ordered my prescription lenses with transitions. What arrived eventually was a pair of sunglasses (but I had been charged the fee for transitions) with the thickest lenses in the cheapest frames you've ever seen! Many almost illiterate emails later I asked them to honour their, "If you are not delighted with your glasses you get your money back". I had to go though Paypal to get it.

Return Claim MadeYes
1 comment
Optically
Andy K.Optically
David Martin

David MartinSouth East Queensland, QLD

Great product, price and service

published

Excellent range. The website is very helpful. Love that I could try several glasses on virtually. Easy to navigate and filter. Very good quality and price. Will recommend & use again.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Page 1 of 17

Questions & Answers

Jan L.

Jan L.asked

I know that the prescription I sent was wrong due to OPSM writing an unreadable prescription. But I have returned the useless glasses immediately and paid extra for another pair. It is now over 3 months since the original order and I STILL don’t have a replacement pair. My question is- will I get the glasses ordered before October 14, or should I open a PayPal dispute right now? Janice Lotstra.

1 answer
Jan L.
Jan L.

After many, many emails and contact through Optically's Facebook page, the glasses turned up on the very date which was my deadline. My husband is quite happy with them, so all's well that ends well. Throughout the whole nerve wracking process the emails from Optically were polite and reassuring. I do thank them for that.

Colette L.

Colette L.asked

Hi,
is it true that your 1.61 index plastic lenses are protected with 1-year unconditional replacement (this just seems crazily amazing)?
I mean, will I send my glasses back to you guys when the lenses are damaged so that they are replaced?
Do I need to pay the postage both ways then?

3 answers
John Brooks
John Brooks

Colette,
These guys are ridgy didge I stuffed up my script received the glasses and complained but after sending the product back they replaced the lenses at minimal cost(it was my fault) I intend to reorder soon.
Regards John

Optically
Andy K.Optically

Hi Colette,

The 1.61 index lenses are supplied with a 1 year unconditional replacment against any dammage to the lenses.

Bec
Bec

Unfortunately, they don’t keep their word on returns. I’m still waiting for my refund over a month later.

Con

Conasked

Do you have frames suitable for archery target shooting (prescription to be added)?

1 answer
Optically
Andy K.Optically

Hi,

Thank you for your inquiry, I see that for archery you need Wrap around style glasses the ones that Oakley or the other sports sunglasses manufacturers make.

Now, when it comes to prescription lenses there is a limitation on how much curvature can be added to it hence they cannot be fit in wrap around glasses. However, the solution to this is to use something called as sunglasses inserts. Mostly all premium sunglasses brands offer serval model that offer prescription or RX inserts. These inserts can be fitted with the prescription lenses.

Thanks,
Manager - Optically Pty Ltd

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