Transparent in delivery of service and quick responses to queries. Service and lenses were a little pricey but overall very happy!

The team at Optically were amazingly helpful with my order. My glasses had broken just 6 days prior to my wedding and Optically was the only store I could find that was able to make new ones in such a short time frame. I received the new glasses in time for the wedding and they are even nicer then my old ones that cost several times more. Will definitely be returning for all my glasses in the future.

Six weeks of endless drama. Still no glasses sent out, or fixed up bill. Frames destroyed by the technician, are you for real? Not enough space given here to write.

I’ve used optically for a few years now and they are always good. They are well priced and always helpful with any issues you have. I’ll be back!

Easy to use search functions and find glasses within certain price ranges, after selecting the glasses I wanted to order it was also very simple and easy to enter in my prescription for the lenses. My order was shipped without delay and arrived in a timely fashion with no problems with the shipment or product. I was surprised and pleased with the quality of the glasses and lenses! I will definitely use Optically again for my future needs!

Easy to use website that offers quality product at a price that is much cheaper than walk-in store prices. The trick is to know your glasses dimensions (hint - they are written on the glasses you currently enjoy wearing). Delivery was fast, even with the current COVID-19 delays.

High quality glasses with friendly price!! My pairs is absolutely no issues at all. I've got the super light weight and photocromic one for $183!!! Be able to claim with the health fund is a plus. My next pairs is absolutely Optically!! Could not be happier!!! Great job Optically!!!!

Fairly simple to navigate store, the reglasing I had done was good quality, however did take longer than expected. Have had cheaper options in the past and the quality was poor, these are good!

Everything was smooth and excellent quality, responsive customer service and very helpful staff who were able to update me at every step (even when Australia Post could offer no advice). Many thanks Optically, I'll be back!

Easy to navigate the website and love the try on feature which allows you to see what you would look like wearing the glasses in person. Highly satisfied with the product very sturdy and great designs to choose from.

Easy to use website and product finder at a great price. I would recommend this service to any one who needs to order glasses online or cant get to an optometrist.

I received my glasses from Optically and they were fantastic. Both pairs fit well with no issues at all. Really happy with the service from Optically. Thanks so much again.

Really good and budget glasses only issue is delivery time is bit long other than its completely matching with my requirement and really good service. If you want save your money and with quality please use ,really worth it.

supplied defective product. Cant see a thing using their glasses. Been dicked about for months, Wont refund.
And I'll bet they wont post this negative review as it will deemed bad for business

Ordered prescription glasses 22 August. I’ve accidentally broken 2 old pairs in the last two months and am running out of contact lenses. No response to email to tell me if my new glasses were even dispatched. Problem is I now have no glasses and only 5 days of contact lenses left. Doubtful if I can get contacts anytime soon so if the glasses don’t come I’ll be in deep trouble. I’m an accountant and need to be able to read the numbers. I would say an unreliable company that I will never use again. They may just cost me my job!!! I can’t rate them zero but would like to rate them minus 10!!!

After having a pretty terrible experience 6 months ago, I wanted to brush it off and try again...
Originally, I ordered sunglasses on the 17.12.2019. After patiently waiting for 15 days with no communication from Optically I contacted support. After an 11 email exchange and a whole lot of confusion, I finally received the sunglasses on the 2.02.2020 after chasing them several times.
Thinking this might be a one-off bad experience I tried to use the company again. I made an order on the 3.08.20 on a 72 hour dispatch item. Glasses still has not arrived to date with no communication from Optically. The quality of the product is acceptable however, I just can't recommend them due to their poor customer service.

I had an issue with the multi focal lense, contacted Optically immediately, who then forwarded a detailed instruction on pupil measuring. Glasses were then returned for lense replacement. Replacement lenses were great, unfortunately then had a problem with frame breaking due to lenses being popped in and out. Replacement frames and lenses working well. I have paid for all returned shipping involved.

I received quality service of reglaze my glasses from Optically last year and will be a return customer soon. No problems at all and would recommend to anyone. It took weeks to arrive but was understandable due to my complex prescription.

It’s a quality service and reasonable prices. No problems at all Would recommend to anyone looking to Reglaze their glasses. It is definitely cheaper than Specsavers or other chains that offer re-glazing services