Monitored by Springfree
diver24
diver24 QLD 4 posts
   Verified

False information cost me $220 more – After much consideration and discussion we placed our order for a Compact Round R54 trampoline last week on Mon 24th October. This was after agreeing to a price increase of $300 from our earlier quotation, to take account of Tgoma. At the time of placing the order we asked for confirmation on 2 separate occasions (verbally and via Chat) about any promotions that may come up between now and Christmas, promos that had run in previous years at this time, etc. I received a response that there would be no more promos between now and Christmas and this would be the best price, that the $50 off our install/delivery package was the best promo the company usually provided. On Wed 26th Oct before I had even been contacted by Springfree to arrange my Christmas delivery, I saw the Mega Deal promo (free install and delivery) that could have saved our family $220. I acknowledge the Springfree 'no change of mind' refund policy but I think this is about consumer rights. I have not even taken delivery of the product and am therefore entitled to a refund. In fact I could pursue this with my credit card company. I also understand that I have a 'cooling off period' on a transaction such as this and it has not even been 7 days since I made payment. Ultimately I feel disappointed and would like to have my faith in Springfree restored before I receive our product off Father Christmas. I welcome contact from a representative of the company to discuss this further.

See all Springfree Trampoline Australia reviews
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.