False information cost me $220 more – After much consideration and discussion we placed our order for a Compact Round R54 trampoline last week on Mon 24th October. This was after agreeing to a price increase of $300 from our earlier quotation, to take account of Tgoma. At the time of placing the order we asked for confirmation on 2 separate occasions (verbally and via Chat) about any promotions that may come up between now and Christmas, promos that had run in previous years at this time, etc. I received a response that there would be no more promos between now and Christmas and this would be the best price, that the $50 off our install/delivery package was the best promo the company usually provided. On Wed 26th Oct before I had even been contacted by Springfree to arrange my Christmas delivery, I saw the Mega Deal promo (free install and delivery) that could have saved our family $220. I acknowledge the Springfree 'no change of mind' refund policy but I think this is about consumer rights. I have not even taken delivery of the product and am therefore entitled to a refund. In fact I could pursue this with my credit card company. I also understand that I have a 'cooling off period' on a transaction such as this and it has not even been 7 days since I made payment. Ultimately I feel disappointed and would like to have my faith in Springfree restored before I receive our product off Father Christmas. I welcome contact from a representative of the company to discuss this further.
diver24 QLD 4 posts
Verified