AGL

I live at 40 Gould League Place Mt Arthur 2820. Today someone from AGL energy disconnected our OFF GRID power. Who gave you the right to disconnect… Read more

our off grid power. Who the hell do you people think you are, obviously part of the Alboslezie Socialist part (the lyre party) No notification, no notifications, no communications. I came home to no power, everything off, fridges, support programs.

Please explain.

Cold called me, I decided to take them up on their offer... within the month sent me an email putting the price up! So much for the 'discount' I'd be… Read more

getting. You'd think it would be illegal to sell me a product you KNOW the price will be changing immediately. Will be canceling my connection and my gas now due to dodgy sales tactics

I signed up for AGL Mobile and my experience has been extremely disappointing. On Friday, 9 February, I requested a phone change and eSIM… Read more

activation. I was assured by AGL that there would be no issues and that the eSIM would be delivered and activated within 24 hours. However, five days later, I am still unable to use my phone.

During this process, AGL disconnected my mobile service, leaving me completely without access to calls or mobile connectivity. I currently cannot make or receive phone calls, and I have no certainty about the status of my phone number. My only way of contacting support has been through the internet.

I have contacted AGL more than eight times regarding this issue. Each time I have been told that a ticket has been raised, that the matter is being investigated, or that it will be resolved shortly. Despite these repeated assurances, no solution has been provided.

To make matters worse, AGL’s customer support channels are extremely frustrating. When I use the online chat, I am often told to call customer service, even after explaining that I cannot make phone calls because AGL disconnected my service in the first place. This creates a completely unreasonable situation where the only support option available requires access to the very service that is not working.

What has been most disappointing is the lack of accountability, communication, and urgency in resolving a problem that has left me without a functioning mobile service for several days.

Based on my experience, AGL Mobile has provided one of the worst telecommunications customer service experiences I have ever encountered. I cannot recommend this service to anyone looking for reliable mobile connectivity or effective customer support.