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Value and performance.
I recently did a search for a better NBN deal with at least 50mb/s speed and as I have been a long time AGL customer I knew what they had to offer, so using their deal as the benchmark, I tried to find better but failed. I opted for the stated speed with the free modem and 12 months of free Amazon Prime. I found it easy to set everything up and the transition was seamless.
AGL is the best service provider if you have solar panels so it's unlikely that I'll be changing anything after the 12 month period. Keep up the good work AGL.
Same speed as Telstra, but cheaper.
I moved from Telstra, after a few years with their NBN. Saving over $20 a month. No dropouts, same speeds as Telstra, >50 Mbps download and 19 upload, consistently. Using the modem I got from Telstra.
Worst Internet Provider
I have signed up with AGL internet as my electricity is with them and wanted to have a bundle. I wish I never did!
My internet supposed to be 50Mbps and I have been running tests for a week and the speed fluctuates all the time between 3 - 7 Mbps. It reaches 47 once a day at 3:00 am.
I contacted their team, and after being on the phone for two hours they said the modem is faulty and I will need to purchase a modem at my own cost! And wait for them to send a new modem, and meanwhile getting charged. Just wow
I bought a new modem at my own cost and it is still 6Mbps with 200ping which is a dial up speed.
I have been following up with AGL and they cannot provide a solution.
DO NOT SIGN UP WITH AGL.
Modem Performance is Woeful
I was supplied with Comnect DS244WTV modem in the NBN Internet plan. I have constant lockups and very slow performance . I do not recommended that modem . AGL own Southern Phone supplier of Modem, thats why it was supplied. If a different modem was supplied I would have been happier.I have had to switch back to my old Telstra F@5355TLS modem. The only reason I requested a modem to be supplied was that I had a home phone connected when I was with Telstra and AGL would transfer the phone if connected to the modem they supplied.
Are you prepared for a long wait???
Firstly - don't believe the crap you'll read about AGL having your NBN appointment within approx 10 business days - AGL will not even contact NBN for an appointment within 10 days. If you don't mind waiting 5-6 weeks (minimum) to get connected then AGL is the provider for you. Am I regretting my choice of ISP? - YUP. My advice - run.
If it's AGL...AVOID it
The NBN work ok but as far as Customer Service goes AGL is void of this. They love to tell you what your wanting to hear but after weeks of assurances nothing happens. Do our Country a favour and stop using AGL and maybe they will pack up and go back to wherever they came from.
AGL NBN Internet - Terrible product and support - would NOT recommend
In short if you don’t have time to read this – go with a local provider that has local tech support that can come to your property or provide a replacement modem if you have consistent issues, instead of a scripted “we’re really sorry” response.
I have had AGL internet connected in the Perth area for the past 12 months and I do not recommend this service.
I chose AGL internet as I have my gas connected with them and there was a discount on the internet of $15/month (I think?). Sounded good at the time, however 12 months on, the time that I ha...ve spent without internet and on the phone to their “support” team as well as purchasing a new modem, this discount doesn’t come close to covering the lost time and inconvenience. My issues over the past 12 month (across all devices - phone, laptop, tablets, smart tv, home security system): The NBN internet is slow, inconsistent, and regularly drops out and then stops working all together meaning that it might or might not connect to devices, but it doesn’t deliver any internet. Every time it completely stops working (approx. 1/moth, more often recently) I have had to call AGL and spend 2 hours (at a minimum) every time explaining the issue to a new technician while they change and reconfigure settings that the pervious technician didn’t try/do. It doesn’t appear that the technicians look in to rectifying the repeating issues long term, instead they appear to be working off a troubleshooting list and just trying their luck with different settings. I make this statement as I have been having the same issues consistently over 12 months. Sometimes its successful for a few weeks and then begins to slow down until it stops working again and its time to repeat this time-consuming troubleshooting process. Early in the contract when the internet dropped out, I just switched over to my phone hotspot (not ideal since I am paying for a service but it was more convenient for me)…because who has multiple hours to spend on the phone every time their internet stops working?? Having consistent internet became more important to me after my house was broken in to in September and I installed home security cameras with a receiver. I wanted to be able to monitor my home and feel safe. This is only possible if the internet works. This is when I started to contacting AGL more consistently about the issues. The troubleshooting remains the same and the internet remains just as inconsistent.
Do I have to give any stars?
06 Nov 2021: Requested 31 Dec 2021 connection date. Received a Sales Order Confirmation Email, which included the words "Your reference number is [xxx], this will help us to locate the status of your connection." Scheduled disconnection of existing service for 31 Dec 2021.
31 Dec 2021: no interruption of service.
01 Jan 2022: no internet. I initiated contact with AGL via app (I have my power with AGL), who don't have access to the right systems. Advised to wait 2 hours then call Customer Service. When I call Customer Service, they don't have ...access to the right systems, they are unable to use the confirmation code in email from 06 Nov 2021, because there's no account been set up for me. Also, didn't I know there was a telco embargo on connections? No, I didn't, nothing about that in connection request email I received from AGL. Outcome: I have to call their sales team on Tue 04 Jan 2022. They (sales team) don't work weekends or public holidays. Not able to be advised it I'll have internet on the same day, or if it will take multiple days. Advised that no compensation is applicable here, but I won't pay for days of service I haven't received. Not impressed that I'll have to wait another 3 days, without home internet, while COVID cases are skyrocketing around me and I'm unable to work from home.
Takes way too long to connect me to the NBN, told 3 days by sales rep, it is now over one week and not connected.
I was told by the sales rep it would take 3 days to connect me to the NBN using AGL (I have my power with them, so thought bundling was a good idea). My premises has fibre to the premises, the previous owners were connected to the NBN, so everything is in place.
It has now been over one week, and still not connected. I have contacted AGL (by online messaging), to be told 'I will be connected as soon as possible', with no time period, yet the sales rep was adamant I would be connected in 3 days.
My previous NBN provided had me connected within 24 hrs (at a different address).
What is going on AGL ? what is taking so long ?
Not much of a wait to get prompt service with a phone call.
Only once I contacted AGL and a very efficient technician was sent by them to correct the problems I had and have not had any problems since. The speed of my broadband is good.
Recently added broadband to existing elec and gas accounts
The connection was quick and hassle-free. Staff are professional, knowledgeable, helpful, and friendly. Most impressed that they understand and help people who are not really good with setting up new modems and are very helpful. Not once did I hear "Really, why did I pick up this call" tone in their voices which was really positive for me. A BIG THANK YOU
Failure to communicate - No Prime Membership
Long term user of AGL for Gas service. Recently transferred my Broadband to AGL due to the 15% savings when you have exisiting services and because you get a years free Amazon Prime membership.
No Amazon Prime membership (code) has been received and no explicit reason given for delays. First support chat I was advised that I was not eligible but I had to point out to the support agent the facts on the AGL website….second was to another support person who said to wait 3 days. 3rd was the first escalation to an internal team but no time or infor...mation given. AGL now want to do another (same) escalation but cannot provide me with a timeframe or who they are escalating to. Seems to be trending of me calling and they raise another escalation. I fear that the Prime membership does not exist and is used to get you migrate your broadband
Great price, faster speeds and more data
Very reliable service compared to previous supplier
No issues once nbn connected. Service consultant was able to arrange provider to sort connection to home. Once connected service has been as good as I expected
Speeds definitely faster than previous provider
Useless telecommunications company
Can't provide the services you sign up for such as silent number and home voicemail, then want to charge you for a modem fee, there modem is useless there customer service is double useless
Does the job well
Connection took some time, there was a reset that needed to be done on suppliers side, and was resolved in one phone call. Solar and solar monitoring connection was easy to update. Contact centre staff were very helpful.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$60.00||$65.00||$80.00|
|Typical Evening Download Speed||25.0 Mbps||47.0 Mbps||89.0 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||20 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
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