AGL Internet

AGL Internet

 Verifiedagl.com.au
1.9

487 reviews · Statistics

PositivevsNegative
21% · 103365 · 75%
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Adequate Speeds Yes (127) · No (255)
Value for Money
2.1 (408)
Transparency
1.9 (375)
Customer Service
2.0 (418)

Reviews

AGL Internet487 reviews
Dipti
DiptiVICCentral Highlands and Goldfields, VIC
  NBN 50/20

Poor internet services

Very poor service. Experienced an outage for 8 days . Initially, they failed to notify me regarding outage, got to know after I called them. Poor service through chat, they would reply you back after hours asking same questions.
I don’t recommend AGL internet at all. Worst experience ever. Show details
Value for Money
Transparency
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Arijeet P.
Arijeet P.WAPerth, WA
  NBN 100/20
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Dec J.
Dec J.
  NBN 50/20

Terrible internet stability and service. Worse customer service

Terrible internet stability and service. When the internet drops out, which happens regularly, there is zero notification of any outages. You then try and call their phone number and you’re on hold for almost an hour. No one responds to the chat function on the app. Appalling customer service. Show details
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Tony
TonyNSWSydney, NSW3 posts
  NBN 100/20

Very poor NBN provider

Works one minute and down the next, hopeless supplier of NBN. Try to ring customer service who take a very long time to answer and can’t seem to help anyhow. “THE WORLD IS CHANGING AND SO IS AGL” don’t get involved in products you can’t influence. Show details
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Mark
Mark 2 posts
  NBN 50/20
Kaitlynn Bruton-Peters
Kaitlynn Bruton-PetersVICGippsland, VIC2 posts
  NBN 50/20

Frequent internet outages

Customer service is unhelpful, you need to call multiple times and go through multiple lines to fix a problem.

There are also frequent outages where the server is down. I have had no access to internet for 12+ hours at least once a fortnight Show details

Value for Money
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Dansty
DanstyQLDSouth East Queensland, QLD2 posts
  NBN 100/20

Not an Internet Provider

I wish I could give 0 stars. Abysmal service. If you think you are getting a deal by taking their internet, gas and water deal, its not a deal. The service is constantly running at under 5mb/s download (Which is only 5% of what you are paying for). Service is completely useless and it seems that they have been having these issues for 3 years going through all the prior reviews on the website. Wouldn't honestly say never recommend them. Show details
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Ryan L.
Ryan L.NSWHunter Region, NSW2 posts
  Verified NBN 50/20
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Ali
Ali
  NBN 50/20

Do not use AGL

I wish I had seen these reviews before signing up with AGL. I have now gone three months with either no internet or internet speeds so slow that I can’t do anything.
Their customer service is abhorrent, every single phone call I have to repeat my issue despite me asking every single time for them to make notes on my file about this. Phone calls and message chats always ignored or drop out.
I have had to complain three times and I keep being told it’s a modem issue despite trying three different modems and reconfiguring each one. It baffles me how they seem so against sending a technician out.
I have escalated this but do yourself a favour don’t sign up with AGL, you will have nothing but issues. Show details
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Aidan
AidanWAPerth, WA
  NBN 1000/50

Connection is non existent

Do not go anywhere near them! Connectivity is constantly down and only been with them a few weeks. Then when you try to cancel they try to charge you for the modem. THEY ARE NOT A INTERNET PROVIDER Show details
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shet a.
shet a.
  NBN 50/20

Worst experience with AGL

worst providers, dont get trap with their bundle offer not even a month, their outage is always unpredictable, if you have slight wind they will say due to storm outage Show details
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LDC
LDCNSWSydney, NSW
  NBN 100/20

Worst mistake to make

I moved from my provider of 3+ years to AGL because of their bundle deals to save on a few bucks a month. WORST MISTAKE!
- First there was a HFC - MAC ID mismatch so they told me that I have to wait 5 business days to get it resolved. ITS BEEN 2 weeks!!
- I went ahead and went back to my previous provider but they can't connect me unless I cancel my connection request with AGL - so I cancelled my AGL request and they said ill need to wait another 5 BUSINESS DAYS JUST TO CANCEL MY ORDER.

This has been the worst mistake, I have been fine with my provider and I went and decided to bring stress and frustration in my life.

WHY IS YOUR THIRD PARTY TAKING 5 DAYS FOR EACH REQUEST?? STOP BEING CHEAP AND GO DIRECTLY TO NBN!

NEVER AGAIN Show details

Value for Money
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Vidura
ViduraQLDSouth East Queensland, QLD2 posts
  NBN 25/5

Terrible customer service

Disconnected my internet plan on a Friday. When I asked for the reason they said I withdrew my connection request. Show details
Value for Money
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HammerDownUnder
HammerDownUnderSAMetropolitan Adelaide, SA
  NBN 100/20
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Stephen C.
Stephen C.QLDSouth East Queensland, QLD2 posts
  NBN 250/25

Unreliable and inconsistent

Our AGL service is erratic and unreliable. From day to day you don’t know if it is going to work or not. The process to try and get it reconnected is onerous and frustrating and often doesn’t resolve the situation. We are often asked to connect it to a laptop or computer which we do not have which exacerbates the frustration and ongoing delays. Our old service was slow but significantly more reliable. Connecting my IPad to my phone Hot Spot is often the only solution to accessing the internet. Waste of money and time. Show details
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Questions & Answers

John S.
John S. · AGL Internet

I've paid for the "fast" internet but am now only getting 2-3mb/second and it's incredibly slow. So slow, that I struggled to get in touch with AGL support.. When I was finally able to send a message, their customer support said that they are not currently taking any messages regarding internet.

I tried calling and after spending some time with an automated messaging service, the message service says to call back at another time.

I hope I'm not locked in for a year. If anybody knows how to get out of their contracts, please let me know.

Agl internet review
Agl internet review  
AGL
AGL   DM   

Hi John, We are sorry to hear about your slow speeds, I have sent you a private message in regard to this.

Kind Regards,
Hannah

mitchellmcbride26
mitchellmcbride26 · AGL Internet

What are the ISP and IP address settings supposed to be? AGL isn't in the drop down menu of available ISP's.

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davidlodge
davidlodge · Internet NBN 250/25 (Home Superfast)

Does the AGL internet NBN 250/25 supply me with an email account ?

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Details

Compare all AGL Internet listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $83$104$75$129
Typical Evening Download Speed 49Mbps96Mbps25Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps25 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Visit official website

Contact info for AGL Internet

  • ABN: 74115061375

Extra Information

Launtel Residential
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Australia On Line
Aussie Broadband
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