AGL Internet

Worst experience ever, when first connect they didnt follow my instructions and connect earlier than my request date, they even didnt communicate to disconnect my previous supplier so then i have to pay both, and once they suggest me disconnect the previous supplier they couldnt make the Internet work! so I dont have internet for 3 days. Then… Read more

after two months horrible experience i disconnect with them, once I got their month bill, i comunicate them for update the new bill as I disconnect them and only used 3 days, they need update the bill then I can pay, but they say they will do it after the month finish, then they charge me extra later payment fee $10, when i try to connect obline i always on the queue for 30mins, i tried 3 times but the website need me watch the screen all the time otherwise i will be disconnect for the chat..then i just paid those amount and get rid of them.It is just an awful experience with AGL Internet.

​I strongly advise against using AGL Internet. The internet drops out constantly, making it practically unusable. When you call support to resolve the issue, you are left waiting on hold for hours. Once you finally get through, the customer service is unprofessional, unhelpful, and shows zero urgency to fix ongoing faults. Save yourself the headache and choose a different provider.

Terrible internet, every 3 days theres a problem with this terrible internet provider. Would never ever in a million years go with this useless company. I pay for the premium tier and work from home, and this terrible provider seems to just ruin my day all the time

Poor Form AGL – We joined AGL Internet after being electricity customers for a long time The expectation was that we would receive the same service levels and everything would flow smoothly and that’s where it all went wrong Firstly the modems they supplied were… Read more

not fit for purpose we had to replace them Internet speeds varied greatly compared to our previous provider After numerous chats and promises we still have a poor service and nobody contacts us despite our case being escalated I would steer clear

Poor Customer service – They were fast to get my Internet,phone and gas.. My landline was never connected, they charged and extra $10 if my data ran over and never credited the remainder, and when I complained They rang twice and never followed it up. They are just… Read more

interested in making money, no customer empathy, and when it came to changing provider made it difficult.... You cancel each service individually, and then it took a few calls.. where as if you sign up its done by 1 person.... IINET were far far better... gave me a free 6 months on a few occasions... Wont be going back To AGL and will never recommend them... They are definitely not Australian....

Unreliable provider – Had some pretty ordinary providers but these providers take the cake!, you drop out and slow down for days or when you reset your connections you get the red light/no connection to ISP, you check the updates pages but they NEVER update anything… Read more

until it's a week gone past, then you get overseas call centres with accents that you cant understand , hopefully a class action case is taken against this sub par business, how do they deal with the issues? They act like you don't know how to use your modem or router, makes me laugh as I've had more IT experience than their call team combined who have no clue, obviously everyone has issues with ISP's from time to time but AGL suck at communicating anything, will have a new internet AND electricity provider Asap -ps I do not want an AGL damage control bot replying to this statement.. this is information for people looking to make a better choice not for you to act like your business cares

Heya ! This is Zara Haris from Adelaide blair Athol ,I had an excellent experience with the internet service team. Two technicians came RYAN and INDY, they did a fantastic job improving our internet. They replaced the device, and their communication was really clear and soft-spoken. They were incredibly professional and provided top-notch service. Truly nice people, and I would highly recommend them! 10 oN 10 THANKS AGL❤️ Show reply

Super fast upgrade from fttn to fttp today. Excellent work by nbn technician. Great internet at good price no problems at all Show details

Great internet provider - never had any problems over 3 years. Show details ·  1

What a terrible service , spending so much $80 / month for no service … I’ve tried with new modems router and using old modem routers tried multiple times to contact them… trouble shoot and then the service works for a day and then fails … when I get the service it drops out all the time… watching my Netflix shows , the service drops out at least… Read more

once every episode … and I’ve got the 100/20 service…I can’t even add my phone to do some netsurfing at home …I’ve spent over 6 hours this week in their help lines waiting and I am throughly sick of it , I’m over this nbn and AGL service I’m going to another satellite based one

Ive been a loyal customer for over 30 years and was talked into switching internet providers to AGL because i already have energy/ electricity account, ive had nothing but problems with days/ to many hours on calls to India with problems not being resolved and blatant lies of i will resolve this problem and call in 1 hour with no call at all im… Read more

sickened to think of how much ive paid this company over the year for such poor treatment, WITHOUT HESITATION IM LEAVING THIS IN MY OPINION,,SCAM OF A PROVIDER SWITCHING POWER AND INTERNET 2 OUT OF 10

signed up to 2 x sets of NBN service with AGL online and over the phone on 10/06/2026 and 11/06/2026. Spoke to AGL Telco team afterwards multiple times to schedule & confirm activation dates for 19/06/2026 and 23/06/2026 respectively. Cancelled the previous telco's broadband services subsequently in anticipation of NBN activation with AGL on… Read more

these 2 dates. Received nothing from AGL by 20/06/2026, only to be told it requires 72hrs for NBN to process so need to wait for another 72hrs from 19/06/2026 and 23/06/2026. Why is this info not shared by sales team in all of the phone conversations previously???? Where does that leave the customers in term of a complete lack of internet for 72hrs???

Cold called me, I decided to take them up on their offer... within the month sent me an email putting the price up! So much for the 'discount' I'd be getting. You'd think it would be illegal to sell me a product you KNOW the price will be changing immediately. Will be canceling my connection and my gas now due to dodgy sales tactics

Initially through the 'honeymoon' period all was well on a 500/50 plan, then once that time passed they tried to switch my plan to Home Fast 87/18 without consultation and despite my premises being FTTP. The new plan is inexplicably $20 per month MORE for a far inferior service. No response when I tried an online chat to see if it was an error. Have changed to a new provider as these jokers are scammers and should be held to account by the ACCC. Show details

We’ve been with AGL for about four years, and it’s been frustrating the whole time. From the start, setting up our account took three days and a lot of calls. No one really explained things clearly, and it felt like we had to chase everything ourselves. More recently, our internet plan was changed from NBN 500 to NBN 87 without telling us, but we… Read more

were still charged $104 for the slower plan. We first signed up for gas and electricity, then added internet later, but the internet ended up on a separate account. We’ve asked a few times to fix this, but it still hasn’t been sorted, so we havent been able to access our internet account since. We’ve switched to another provider now. The internet was unreliable, with dropouts, and support didn’t help much when we had issues. I wouldn’t recommend AGL internet.

I have had very poor internet download speeds for a few weeks and decided to contact AGL Tech support. I waited for about 20mins before someone eventually answered. The person was of the Indian subcontinent and was a little difficult to understand but that was fine. The issue occurred when this person requested I open up a website speedtest.com… Read more

and click on any of the buttons, not a specific one, anyone. At this point alarms went off and warning stating do not turn of your computer went through the speakers, so I immediately turned everything off and saved the computer which was important as i work from home. If I'm honest I do geta tinge of distrust when I hear that nationality on the phone and this is simply due to the abhorrent number of scam calls from the Indian subcontinent. What I did not expect is the tech support from a company I am obtaining services through actually try to scam me. I checked the speedtest.com website and it stated this web site is very dodgy. I will be getting rid of AGL Internet and never dealing with them again.

Not so easy to leave OVER 60mins on line to cancel service, see below; 9.46am to 10.50am 9:46, Apr 17 You: Click to start chatting Info: You are now connected to the AGL Assistant. 9:46, Apr 17 AGL Assistant: Hi Edward! How can I help you? 9:46, Apr 17 AGL Assistant: Ask me a question or choose from these popular topics. 9:47, Apr 17 You:… Read more

Internet/Mobile 9:47, Apr 17 AGL Assistant: Which one can we assist you with today: internet or mobile? 9:47, Apr 17 You: AGL internet 9:47, Apr 17 AGL Assistant: Let's chat about your AGL internet. What specific information or assistance do you need? 9:47, Apr 17 You: cancel nbn service 9:47, Apr 17 AGL Assistant: One of our team members can help you cancel your electricity, gas, internet or mobile service. Please note that to disconnect a service you will be provided with terms and conditions to accept. If you leave the chat before accepting these terms and conditions, we will be unable to complete this cancellation. 9:48, Apr 17 You: again cancel nbn service 9:48, Apr 17 AGL Assistant: I don’t think I can help with this. Would you like to chat with a team member? 9:48, Apr 17 You: Chat with a team member 9:48, Apr 17 AGL Assistant: A team member is on their way. Turn on notifications in the app to receive alerts when they've responded. Your conversation is saved so feel free to minimise the window. Info: Please provide details about your enquiry and a team member will respond after reading through the conversation. 9:48, Apr 17 You: cancel nbn for 3rd time 9:49, Apr 17 You: is anyone home????????????? 9:52, Apr 17 You: I wish to cancel NBN service asking 4th time 9:52, Apr 17 You: how long am I going to be on hold????????? 9:55, Apr 17 You: please respond 9:56, Apr 17 You: i am waiting 9:57, Apr 17 You: i dont and cannt sit at my laptop all day waiting 10:02, Apr 17 You: my bowels cannot wait any longer 10:15, Apr 17 Mohammed: Hi, this is Mohammed. I'm currently reviewing your recent inquiry along with our previous conversations to assist you more effectively. If there’s anything additional you’d like to share, please feel free to let me know. I’ll get back to you shortly. 10:22, Apr 17 You: Im back just; cancel NBN; meaning it will stop working from end of current billing cycle being about 3rd may 2026 10:24, Apr 17 Mohammed: I am sorry you want to leave AGL. We definitely want to keep you as a customer. To ensure we can better assist you, I just need to ask you a few questions. Are you able to tell me why you’re wanting to leave / cancel? 10:24, Apr 17 You: Lack of service; just DO IT NOW 10:26, Apr 17 Mohammed: If you let me know, we can definitely resolve your issue. 10:28, Apr 17 You: Are you REAL; CANCEL THE NBN now and register a compliant from me on your system 10:31, Apr 17 You: waiting?/ 10:31, Apr 17 Mohammed: You can register your case or complaint to our Level 2 team, but unfortunately they are not available on messaging platform. I kindly request you to call our level 2 team directly on 131245 , and we will escalate it immediately. I will also leave detailed notes on your account so you won’t have to repeat the issue again. 10:33, Apr 17 You: HAVE YOU CANCELLED NBN SERVICE, as I have requested above 10:35, Apr 17 Mohammed: I will quickly share mandatory disconnection script now so please stay connected until you get confirmation from me 10:37, Apr 17 You: What you have to do is not bill for NBN service on 21 April and keep service active to end of this cycle being 3 May 2026 10:38, Apr 17 You: Waiting on script 10:41, Apr 17 You: still waiting 10:41, Apr 17 Mohammed: So what's important to you is disconnection, is that correct? So that we can ensure we've explored all options for you, I'll review your disconnection further and ask you a few more questions. 10:41, Apr 17 Mohammed: Okay, lets get this sorted for you. To make this as simple and efficient, I will ask you a few questions before I can arrange for your service to be disconnected. Please stay with me throughout the process so that we can avoid any delays in getting this sorted. 10:42, Apr 17 Mohammed: To disconnect your service, I need to advise you that: When you disconnect this service, it will no longer be available for you to use or transfer to another provider. The service will be disconnected within 48 business hours of the requested date and you will be notified once that is complete. Your final statement will include any credits for prior advanced payments. Do you agree to proceed to disconnect on 17/04/2026? 10:42, Apr 17 You: yes as stated above 10:43, Apr 17 Mohammed: To disconnect your service, I need to advise you that: When you disconnect this service, it will no longer be available for you to use or transfer to another provider. The service will be disconnected within 48 business hours of the requested date and you will be notified once that is complete. Your final statement will include any credits for prior advanced payments. Do you agree to proceed to disconnect on 03/05/2026? 10:44, Apr 17 You: yes as per my request above 10:45, Apr 17 Mohammed: Please bear with me for about two minutes while I process that disconnection request for you 10:48, Apr 17 Mohammed: I have successfully submitted order now and internet service will be cancel automatically on 03/05/2026 10:49, Apr 17 You: just looking at bill the 21 april bill will pay for service to end of billing period being 3 May 2026; confirming my mobile sevice will not change or be affected by this 10:49, Apr 17 You: THis process has taken on 60 mins; 10:50, Apr 17 You: It taken over 60 min

I’m very disappointed with the customer support experience I received. My interaction with the agent, Shweta, felt rude and unprofessional. I expect respectful and courteous communication when seeking assistance, and this interaction did not meet that standard. I’d appreciate it if this feedback is taken seriously and used to improve service quality. I decided to quit AGL Show details

So unbelievably slow. I switched to Aussie Broadband and the speed increased 5x immediately, same hardware, same speed package. I can’t believe it took me so long to change. My god if you read this do not get agl internet… it’ll ruin your life Show details

I have been with AGL electricity and internet for years now and have always been happy with the service except for the last couple of months. We moved house and AGL was reconnected for electricity, gas and internet. Which means they have the correct address details on file. There was an issue with the Wi-Fi signal and when I called, I was advised… Read more

to buy a second modem as an extender, which I found out later was the wrong advice and on top of this they sent the modem to our old address even after confirming our current address twice over the phone. Well, then I called again about this, and they sent a second modem to our new address. After all this back and forth I had to go buy an extender anyway. Surprise surprise! I get a bill from AGL to pay for both modems and they are refusing to take the first modem which was sent to the wrong address off the bill without it being returned to them. I no-longer had access to this property, since moving out. I had to call three-four times to have the bill issue resolved, even though the calls are recorded I had to explain the whole issue from the beginning each time. Finally, I was put through to the escalation team and was asked to provide a statutory declaration, which I did on the same day but had to follow up again as there was no response for a week. The whole issue went on for about a good one and half months and was resolved because I kept calling and refusing to pay or take blame for their error. I'm just disappointed in the service provided and time wasting. I understand that AGL is one of the cheaper service providers but “you get what you pay for” shouldn’t be the service model.

Spent two days trying to work out my internet problems. Online chat had me diagnosing everything and even after multiple requests for them to fix it on their end they had me trying different modems and cables etc... swapped providers and issue was fixed immediately. Nothing wrong with modem or cables it was something to do with their connection port to the address

The internet connection keeps dropping. Also when asked for help on Chat- they made me wait then suddenly said that all their users have logged off. Im still on hold on the phone with them also with noanswer whatsoever. Very unprofessional.

Worst internet provider I've ever had. I'm done with the constant internet outages. And the worst thing is when AGL try to blame it on NBN buts its always AGL's issue. I will never recommend AGL to anyone. Don't waste your time and money with AGL. Show details