AGL Internet

AGL Internet

 Verifiedagl.com.au
AGL Internet
1.9

534 reviews

PositivevsNegative
19% · 104409 · 77%
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Adequate Speeds Yes · No
Value for Money
2.1
Transparency
1.9
Customer Service
2.0

Reviews

534 reviews
Kate
KateSydney, NSW12 posts
  NBN 1000/50
Izzy H.
Izzy H.Sydney, NSW6 posts
  NBN 100/20

Very happy

This is the best internet service we have ever had. No interruption or drop outs and fantastic for gaming. Simple to switch over and easy billing. Show details ·  1
Ishti
IshtiSouth East Queensland, QLD4 posts
  NBN 1000/50

Scammers

One day a rep from AGL called and offered me deals cause my electricity is with AGL. The rep spoke really fast and half of it I could not understand. I guess it was a third party telemarketer. He said he will send the deals to my email and if I agree they will proceed. Guess what! They churned me over without authorisation. I even contacted asking to cancel the order, still went ahead. Since then I have been having many outages lasting 3-15 hours, currently experiencing one. DO NOT SIGN UP. DO NOT EVEN LOOK AT THEIR DEALS. Show details
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Adam
Adam
  NBN 100/20

Worst service ever

The worst customer service ever don’t waste your time. They charged me for internet they didn’t provide and then referred to debt collectors for a service they didn’t provide. Show details
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Good Chattels ver 2.0
Good Chattels ver 2.0Mid North Coast, NSW
  NBN 25/5
Customer Service
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jack s.
jack s.2 posts
  NBN 100/20

Zero communication

No NBN for the last 7 days in postcode 4558. Zero communication. Assistance has ranged from no help,to NBN box may be faulty, to a hardware problem in Nambour. I'm sure when the bill is due there will be plenty of communication. Show details
Value for Money
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jonathanmarkduketis
jonathanmarkduketisGreater Melbourne (Outer), VIC
  AGL Internet

Maybe Starlink is better

Internet is claimed to be 70mbps, but it actually reminds me of dial up days... can't even load forex chart data and youtube is capped at 360p and if I go higher it just freezes... I'm thinking of paying more and going for Starlink since people in the middle of the pacific ocean are able to upload high definition media yet my service can't handle that. Show details
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Igor S.
Igor S.2 posts
  NBN 50/20

unbelievable

I took AGL Internet as part of a deal. The internet speed was OK. The main problem was with communication. AGL is using a contact team from South-East Asia, India and you never know how you were understood on the other side and often can only guess what you were told. The mentality of the people on the phone is also worth mentioning. They are often rude, dismissive, and abrupt. Very unreliable. AGL twice sent us a modem and we did not receive it. Nobody contacted us to check. I am sure, that if we requested it again, the story would repeat itself a hundred times. Nobody cares. AGL blamed Australia Post and vice versa. Eventually, we simply, exhausted and changed the internet provider. Show details
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Paul Hamilton
Paul HamiltonSouth East Queensland, QLD2 posts
  AGL Internet

Poor speeds

I switched internet from my NBN connection hoping speeds would be 4x faster. We have one TV and streaming a Netflix or Disney movie lags, I have to hotspot my 4G mobile phone for a faster connection. Not worth it. Show details
Value for Money
Transparency
Customer Service
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Callum G.
Callum G.South East Queensland, QLD
  NBN 100/20

Unreliable

Have had a 6 day outage with little to no communication, no updates and no compensation. Poor service and poor provider
Value for Money
Transparency
Customer Service
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Roman
RomanSouthern and Hills, SA
  Verified NBN 100/20
Mannie
MannieSydney, NSW13 posts
  NBN 50/20
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Jane Jones
Jane JonesCentral West, NSW4 posts
  NBN 50/20

AGL internet failing to deliver

No matter how many phone calls (off shore) I make, no matter how many 'technicians' I speak with, no matter how many online comments on your site I submit, this does not improve. I have these results several times /week lasting from 5 minutes to several hours.
I imagine in the small print of my contract with AGL it will say “UP TO” 50 Mbps, so there is no recompense for a service that is less than stellar. I am over it. Show details
Value for Money
Customer Service
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Chris Isler
Chris IslerGreater Melbourne (Metropolitan), VIC2 posts
  NBN 50/20

Worst Experience

I have been using AGL internet for a 2 years now and I dont remember any moment that I said I am really happy to have Agl service, instead at least once a week I regret that I am using Agl but because they gave me nbn box I cant leave them without pay the difference. Finally its been 2 years and I can change it and I will immediatly. I do not recommend to anyone. Do yourself a favour and go away from AGL. Show details
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Phillip M.
Phillip M.South East Queensland, QLD3 posts
  NBN 25/5
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Questions & Answers

John S.
John S. · AGL Internet

I've paid for the "fast" internet but am now only getting 2-3mb/second and it's incredibly slow. So slow, that I struggled to get in touch with AGL support.. When I was finally able to send a message, their customer support said that they are not currently taking any messages regarding internet.

I tried calling and after spending some time with an automated messaging service, the message service says to call back at another time.

I hope I'm not locked in for a year. If anybody knows how to get out of their contracts, please let me know.

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mitchellmcbride26
mitchellmcbride26 · AGL Internet

What are the ISP and IP address settings supposed to be? AGL isn't in the drop down menu of available ISP's.

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davidlodge
davidlodge · Internet NBN 250/25 (Home Superfast)

Does the AGL internet NBN 250/25 supply me with an email account ?

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Details

Compare all AGL Internet listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $83$104$75$129
Typical Evening Download Speed 49Mbps96Mbps25Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps25 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
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Contact info for AGL Internet

  • ABN: 74115061375

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